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Forums > Home› Support› PC Gameplay Bug Reports

Can't Login, get Unable to authenticate: Connection to the account server timed out

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Comments

  • kedranikedrani Member Posts: 36 Arc User
    Having same issue, even if server status shows green.
  • braxxjuventabraxxjuventa Member Posts: 42 Arc User
    edited February 2019
    The Netherlands, using ARC, Same here!!
  • haarddhaardd Member Posts: 27 Arc User
    xfinity usa GA
    standalone launcher
    LTS4LIFE
  • danielwhite19841danielwhite19841 Member Posts: 6 Arc User
    UK using Steam same issue
  • borgdp010#9382 borgdp010
    borgdp010#9382
         Member Posts: 21 Arc User
    T-Mobile and Austria/Europe.
    I've tried both patching proxies EU and US as well but no change.
    Apparently only European users affected?
  • arkyboyarkyboy Member Posts: 118 Arc User
    darkbladejk wrote: »
    Can you guys post your ISP as well as what country or state you're from? Also want to know if you guys are going in through steam, through arc, or just pulling up the stand alone launcher and going in that way.

    These bits of info will help tell us if perhaps it's a regional problem, certain ISP(s), or if something else is up.

    ISP: Suddenlink, USA, Arkansas - Going through the stand alone launcher
    [img][/img]Screenshot%2067_zps8ijfhubt.png
  • alesstormalesstorm Member Posts: 19 Arc User
    edited February 2019
    _yzgNuoGqvc.jpg
    Unable to authenticate: Connection to the account server timed out
  • doomviper#8611 doomviper
    doomviper#8611
         Member Posts: 3 New User
    I am having the same issue, my ISP is spectrum, USA/Texas, going thru steam
  • vemor1vemor1 Member Posts: 10 Arc User
    Unable to authenticate: Connection to the account server timed out...
    My Borgs are disconnected...
  • sentinel64sentinel64 Member Posts: 901 Arc User
    edited February 2019
    ATT Uverse Detroit mi / tried thru ARC and then standalone launcher. Noticed NW (ARC) is also getting the same problem.
  • starbase35starbase35 Member Posts: 10 Arc User
    Telekom and Germany/Europe
    ARC Launcher
  • paulythebpaulytheb Member Posts: 5 Arc User
    Having the same problem.
    (Note to self - Don't say anything bad about Drizzt.)
  • choclatstarfishchoclatstarfish Member Posts: 14 Arc User
    Explornet,New Brunswick,Canada - Using Steam launcher
  • dirtlingdirtling Member Posts: 18 Arc User
    ISP = AT&T
    LOC = California USA
    METHOD = Steam
  • captspadecaptspade Member Posts: 11 Arc User
  • vemor1vemor1 Member Posts: 10 Arc User
    Support upgrade you accounts to +5000 zens and 10.000.000 dil on each characters + 2.000.000.000 EC.
  • maxthedog5maxthedog5 Member Posts: 20 Arc User
    USA, Arizona, launching from Steam. I almost got in LOL.
  • jcsteelejcsteele Member Posts: 155 Arc User
    I've been having the same problem. My IISP is Spectrum in North Carolina through Arc.
  • explorerguyexplorerguy Member Posts: 1 Arc User
    Having same issue USA, Florida - ISP Frontier - Stand alone launcher
  • psytce0002psytce0002 Member Posts: 157 Arc User
    darkbladejk wrote: »
    Can you guys post your ISP as well as what country or state you're from? Also want to know if you guys are going in through steam, through arc, or just pulling up the stand alone launcher and going in that way.

    These bits of info will help tell us if perhaps it's a regional problem, certain ISP(s), or if something else is up.
    I'm in Washington State, I was having the problem using Arc and Just using 'Star Trek Online.exe' ... and also had the same problem with Champions Online (Through Arc) ... my ISP is iFiber Communications ...

    I hope this helps,
    Thanks
  • vemor1vemor1 Member Posts: 10 Arc User
    edited February 2019
    Not Working again?
    source.gif
  • eazzieeazzie Member Posts: 4,247 Arc User
    Fixed :)
  • generalhansologeneralhansolo Member Posts: 3 Arc User
    AT&T
    USA, Missouri
    Steam
  • exanguinateexanguinate Member Posts: 25 Arc User
    Unable to authenticate: Connection to the account server timed out...
    PlusNet - UK
    Steam version
  • rickpaaarickpaaa Member Posts: 637 Arc User
    10:17am CST using Arc, I finally got my password accepted, but still unable to actually join the game and got kicked back.
    giphy.gif
    Member since December 2009


  • merklynnmerklynn Member Posts: 7 Arc User
    edited February 2019
    Same here, logged in first account fine to do the event daily then tried second account, problem, tried first again and get the same problem... I've also been having trouble before getting in the second account "too many attempts try again later" on the first try ??? They are sure making it hard to like the game anymore.

    Arc launcher and .exe file
    ISP: Telus
    Location: Alberta, Canada - though Telus gives me a IP in BC
    "Everything has a price to be paid, even magic"
  • vendoodvendood Member Posts: 77 Arc User
    edited February 2019
    ARC launcher
    ISP: Cogeco
    Location: Ontario, Canada
    Traceroute: Ran one to the Cryptic Patch server, all connections came back with <30ms times, no breaks

    Starting at @10am EST, I got the Connection to Account Server timed out.
    Starting at @11am EST, that changed to Unable to Connect to Account Server.
  • echattyechatty Member Posts: 5,918 Arc User
    Mississippi, USA. Arc Launcher. Same message.
    Now a LTS and loving it.
    Just because you spend money on this game, it does not entitle you to be a jerk if things don't go your way.
    I have come to the conclusion that I have a memory like Etch-A-Sketch. I shake my head and forget everything. :D
  • campofriocampofrio Member Posts: 3 Arc User
    Same here -> Unable to authenticate: Connection to the account server timed out

    Steam
    ISP: KPN
    Location: Netherlands
  • milkman411milkman411 Member Posts: 1 Arc User
    I am now seeing an emergency maintenance message on the launcher, so I imagine the issue is being worked on.
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