STO launcher won't stop patching, have downloaded over 60GB so far

shar487a · June 2018

Is there more than one download server? If so, could one or more of those servers have a corrupt copy of the file causing CRC issues?

jeremyrashan · June 2018

Nothing yet, forgot it was patching and wasted 3.6gb on a 132mb file as the corrupt file tries over and over..
tried with safe mode, force verify, and on demand. The issue is on the patch server.

jac2001us1 · June 2018

are they going to sort this in the victory is life update or what I seriously hope they do, my windows just updated so if its a pc issue Im trying to update the game again today... not expecting much though

salvation4 · June 2018

Can some one please explain the purpose of the pre patch? I dont see the point if I have to re download the entier thing again the day the patch goes live..

EG: ViL..A 9756MB (9.53GB) patch which downloaded last night is now redownloading the entier 9756MB (9.53GB) patch again today..

In effect I am downloading 18GB in two seperate batches of 9GB+..WHY?!

engineerb4 · June 2018

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ryick · June 2018

engineerb4#4806 wrote: »

I'm told they think they found the problem. It was a corrupt file in a download cache. With the release of Victory is Life, that file should've been regenerated so the problem should be gone. Engineers are working on a permanent fix so this wont happen again.

I'm really hoping you're right B4. I'd like to buy the new pack in the C-Store before my enthusiasm with the expansion dissipates.

kvas · June 2018

seems to be fixed for me...hopefully for everyone...

stupidconversion · June 2018

engineerb4#4806 wrote: »

I'm told they think they found the problem. It was a corrupt file in a download cache. With the release of Victory is Life, that file should've been regenerated so the problem should be gone. Engineers are working on a permanent fix so this wont happen again.

Nope. Stuck at 71%.

180605 20:46:33 2323 [1]: transfer failed, trying again for bin/geobin/maps/Planets/Bridges/Fed/Fed_Odyssey_01_Bridge/Fed_Odyssey_01_Bridge.Zone/World_Fedsmall_Entries.Hogg (retry 534, compressed)

Just a suggestion, if it has to retry 534 times, there's a problem, and just trying again is probably counterproductive (and is slaughtering people's download limits, some of which come with fees).

Error logs:

https://docs.google.com/document/d/1RCiUWMXwM2PesATR1gq895iPeOJVzYCI8gmosbdvgyw/edit?usp=sharing

modified files log apparently breaks google docs. Last line is:

180605 20:47:08 GET data/bin/metadata/Playercostume.metabin XFERS_FULL

And that pretty much represents the whole log.

hibnit · June 2018

stupidconversion wrote: »

engineerb4#4806 wrote: »

I'm told they think they found the problem. It was a corrupt file in a download cache. With the release of Victory is Life, that file should've been regenerated so the problem should be gone. Engineers are working on a permanent fix so this wont happen again.

Nope. Stuck at 71%.

180605 20:46:33 2323 [1]: transfer failed, trying again for bin/geobin/maps/Planets/Bridges/Fed/Fed_Odyssey_01_Bridge/Fed_Odyssey_01_Bridge.Zone/World_Fedsmall_Entries.Hogg (retry 534, compressed)

Just a suggestion, if it has to retry 534 times, there's a problem, and just trying again is probably counterproductive (and is slaughtering people's download limits, some of which come with fees).

Error logs:

https://docs.google.com/document/d/1RCiUWMXwM2PesATR1gq895iPeOJVzYCI8gmosbdvgyw/edit?usp=sharing

modified files log apparently breaks google docs. Last line is:

180605 20:47:08 GET data/bin/metadata/Playercostume.metabin XFERS_FULL

And that pretty much represents the whole log.

Same issue here and same error for same file in log over and over: 180605 21:46:03 110 [1]: transfer failed, trying again for bin/geobin/maps/Planets/Bridges/Fed/Fed_Odyssey_01_Bridge/Fed_Odyssey_01_Bridge.Zone/World_Fedsmall_Entries.Hogg (retry 62, compressed)

The fix does not seem to have worked unless we need to clear something on the client side first?

Windows 10 x64

mrfred7 · June 2018

I was able to install the game and log in to play. Not sure what they did but it seems to have worked on my end.

stupidconversion · June 2018

hibnit wrote: »

Same issue here and same error for same file in log over and over: 180605 21:46:03 110 [1]: transfer failed, trying again for bin/geobin/maps/Planets/Bridges/Fed/Fed_Odyssey_01_Bridge/Fed_Odyssey_01_Bridge.Zone/World_Fedsmall_Entries.Hogg (retry 62, compressed)

The fix does not seem to have worked unless we need to clear something on the client side first?

Windows 10 x64

I do not have time to delete and reinstall (again) right now but if they don't get back I eventually will, and I'll manually clean the registry this time (unlikely there's an issue there).

engineerb4 · June 2018

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stupidconversion · June 2018

engineerb4#4806 wrote: »

The patching problem is largely a server side issue. Reinstalling the game is unlikely to help.

So just to clarify, was the "should be gone" comment earlier a reference to things as they stand _now_ or some future event that has not yet happened?

In other words, was that not meant as a prompt for us to test?

aremonius · June 2018

Tested. Infinite patch download still occurring in my instance. Would an attempt to connect to a different server be a possibility? I have friends that were able to download the patch without any issues... maybe trying a vpn to "connect" from a different location?

salvation4 · June 2018

Patcher is downloading way more than the actual patch size,,the patch size was 9.53 gigs..I stopped it once it reached 9.7Gigs on the received bar..

Tried no proxy via the launcher
Tried both US & EU proxies but no luck..

Guys get this fixed please.. Basically I am out of the game till cryptic fixes this..

salvation4 · June 2018

Any update or work around to this??

salvation4 · June 2018

Just tried my luck again..

Ran the patcher..
Shows 2628KB to be patched..
It zips to 2552KB patched..
And now has downloaded 132MB..

Result: Still its dead until cryptic devs get into office and fix the corrupted file on the server..

salvation4 · June 2018

This is the trouble..

180606 12:46:54 365 [1]: transfer failed, trying again for bin/geobin/maps/Planets/Bridges/Fed/Fed_Odyssey_01_Bridge/Fed_Odyssey_01_Bridge.Zone/World_Fedsmall_Entries.Hogg (retry 308, compressed)

ryick · June 2018

As of last night it is working for me. I'm sorry to hear it's not working for everyone yet.

salvation4 · June 2018

SOOOOOOOOOOOOOOOOOOOOOO..Any word or fix on this?!

hibnit · June 2018

Started working for me last night also. After the fix was implemented and it still was not working I tried various options. It seems like reselecting "on-demand patching" option got it working for me. I tested unchecking that option again and it gives me the infinite patching again. Rechecking that checkbox lets me in again. Note this did not work before the fix so if you have already tried it before its worth trying again. Thank you cryptic engineers for looking at the issue. I know yesterday was probably hectic.

salvation4 · June 2018

So basically only on-demand patching lets you in?! Damn..Well as a former QA tester for codemasters, that aint a fix at all..And I hate the on demand patching BS as its just a server resource hog in game..BUT will try it out..Thanks..

To the DEVs by no means is this a fix for people who prefer to have a patched game before getting in..

shar487a · June 2018

I was able to complete the patch download with on-demand-patching disabled. I have not tried re-enabling it yet.

stupidconversion · June 2018

I was able to complete the patch by re-enabling on-demand patching, but will keep at eye on this thread because I'm assuming this could recur.

salvation4 · June 2018

As of right now with On Demand disabled, since the 8th June patch it working normally..Am running with On Demand OFF..But in another thread someone reported a .BIK file is now causing a problem..A littlle curious about the fie integrity server side..Files getting corrupted server side aint good..

stupidconversion · June 2018

Has anyone heard back? I'd like to know whether to expect this to crop back up any minute before I start getting involved again.

STO launcher won't stop patching, have downloaded over 60GB so far

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