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Gameprint 3D Ship Model Thread - Discussion
snowwolf
Member Posts: 1,018 Arc User
Hello,
I ordered my custom 3D model on the March 17th, 2018. Today it's April 7th.
The Gameprint site claims and I quote.
So it's still early, but it says they will do their best to communicate the start date of your order's small batch production..
The problem is however this model costed 400$ and the money goes to a small company in Poland and the area where the building is located looks quite shady.
Another large concern is that when I paid for the model PayPal asked to verify the transaction as the receiver of the invoice seemed "shady" and it triggered their scam/fraud prevention.
To make matters worse, Gameprint does not reply to any form of e-mails etc.
Do anyone have any more information of their production state etc? Or more information about start of "small batches"?
I ordered my custom 3D model on the March 17th, 2018. Today it's April 7th.
The Gameprint site claims and I quote.
Each batch of customized, individually crafted and hand painted Star Trek Online collectibles are created in small batches of 100 units at a time. Your order will be placed in the first available small batch based on when you order. If there is a high level of demand, the start date of your order’s small batch production may occur several weeks after you place your order. Your collectible is estimated to arrive 3-6 weeks after your order’s small batch production starts. We will do our best to communicate the start date of your order’s small batch production as well as provide bi-weekly updates on the progress of your individually crafted, one of a kind collectible.
So it's still early, but it says they will do their best to communicate the start date of your order's small batch production..
The problem is however this model costed 400$ and the money goes to a small company in Poland and the area where the building is located looks quite shady.
Another large concern is that when I paid for the model PayPal asked to verify the transaction as the receiver of the invoice seemed "shady" and it triggered their scam/fraud prevention.
To make matters worse, Gameprint does not reply to any form of e-mails etc.
Do anyone have any more information of their production state etc? Or more information about start of "small batches"?
Post edited by baddmoonrizin on
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Comments
Other than tall trees or being situated on a north facing hillside.
I know I'm safe, haha. I just voiced what I've experienced from the service, but the lack of communication is kinda rude when it's such an expensive item. You could at least inform the buyers that there is a delay for an unknown ammount of time or what's going on. Though I know it can take up to 6 weeks, but their site promises communication.
Let me be clear, I'm not afraid of getting scammed. So you can be quiet with Tin Foil comments etc.
I am just curious if others have any experience, or have gotten communication from Gameprint after ordering etc.
You should be afriad to be scammed, it would be reckless not to be when you let it happen time and time again. However i would suggest you let the 6 weeks pass and then go about finding ways to contact them, try any social networking you can or Cryptic to see if you can get something going there. If you can't find any contact means? call your bank and yank your $400 dollars back since the seller has failed to deliver on such promises made in that claim you quoted earlier, it wouldn't be your fault at that point, it would be on theirs.
Been around since Dec 2010 on STO and bought LTS in Apr 2013 for STO.
Exactly, 6 weeks have yet to pass, and it clearly says as such, however, it does say 3-6 weeks after the batch starts, so it may take longer depending on uptake of orders. At that price however, I don't see a huge backlog being there.
Two scenarios present themselves here OP. Either they haven't got enough to start the first batch yet or your order is actually in a backlog. In either case, the company says it will do it's best to notify you when the batch starts, and bi-weekly updates of your individually crafted model, which is you're having painted specially, will obviously take more time.
I'd also bear in mind that the company may also be doing other work licensed by other companies also, not just for Cryptic.
the parent company maybe, but gameprint is specifically for STO ship 3D printing
#LegalizeAwoo
A normie goes "Oh, what's this?"
An otaku goes "UwU, what's this?"
A furry goes "OwO, what's this?"
A werewolf goes "Awoo, what's this?"
"It's nothing personal, I just don't feel like I've gotten to know a person until I've sniffed their crotch."
"We said 'no' to Mr. Curiosity. We're not home. Curiosity is not welcome, it is not to be invited in. Curiosity...is bad. It gets you in trouble, it gets you killed, and more importantly...it makes you poor!"
I - the time before his order is actually made/shipped.
II - the fact that the company has not responded to his contact.
Regarding issue #1, since they stated they are only going to fill orders of 100 at a time, it's unknown how long that "should" take and it's just going to be a waiting game.
Regarding issue #2, a company not having a good way to contact them, especially after you have paid them money, is a SERIOUS red flag, and I wouldn't even think of spending a dime on one of these ships until I hear the OP has had satisfactory communication regarding his order.
OP: try to contact them via facebook or twitter and and please let us know if they do or do not respond. If they do not, there is a serious problem.
^^ This. The orders are probably simply trickling in, at a very low pace, so the first batch may simply not be ready yet.
And, LOL, Cryptic wouldn't go into business with a scam company. If it takes 'too long' (for people's comfort) for the priting company to respond, then maybe Cryptic could make a soothing statement about it, at some point.
I agree. There's no excuse for a complete lack of communication. The least the company could do is give a standard response or publish regular updates on their website. This does not bode well.
How would Cryptic know if the company they are dealing with is acting in good faith or not? there is no way to know.
If you asked me if i was being sincere on this thread? there is no way you would know and not with any certainty in the same way i wouldn't know about yours either, we only got each others word. (just for the sake of making a point rather than it actually being the case between customers)
being disingenous is what this is all about even though you were obviously trying to make a joke out of it, none the less it is a valid issue. It should not be needed and i agree with Szim:
Been around since Dec 2010 on STO and bought LTS in Apr 2013 for STO.
Update, I just got this automatic reply when I sent the e-mail, which is already more progress than with the production office in Poland.
"Captain:
We’ve received your message submitted through the GamePrint website communication system.
A member of our team will get back to you at warp speed.
Sincerely,
GamePrint Bridge Crew"
Remember last year's debacle with that other printing company?! You'd think Cryptic would think twice, this time, before going into business with this one. That's no absolute guarantee, of course; but, like I said, even if Gameprint doesn't respond directly to Cryptic's customers, I think Cryptic at least should make a small effort to put ppl's minds at ease (as I'm sure they'll reply to inquiries from Cryptic).
Now, forumites tend to complain a lot; but I think you may be going a wee overboard here, as I certainly think at least ppl getting concerned is not without reason. If I had sunk $400 in a printed ship, and I hadn't heard back yet, I'd be a bit worried too.
Some companies get overwhelmed by how difficult doing hundreds or thousands of orders is. There is the issue of problems arising in the first batch that need to be resolved. So the first batch or two could take twice as long as what they initially estimate. Then there is the issue of illness, especially with small companies. One illness in a small business could cause work productivity to slow to a crawl.
I wasn't around for the other one, sorry. But from what i understand from a few people on this forum, it was a disaster of sorts.
Some effort should be made for sure, Cryptic have a loyaly customer base and they should do what they can to help potential customers getting a model ship and getting communication and updates, even if the order hasn't gotten to the printing stage yet, it would be better than nothing.
so as stated previously by others, by yourself in the above quote and myself, i agree there needs to be some security for the customers. We obviously can't have such a repeat. but even if it seems improbable? it could still come crashing down.
Been around since Dec 2010 on STO and bought LTS in Apr 2013 for STO.
I also got invitation links to view the work and talk to other people who have ordered models and those who create/paint them, etc.
So it's looking better! Though I still never got any reply to my mails, they might not have replied to the mails because the batch just started though. So there's really no reason to reply "We started it now" after the automatic message.
I was chatting with Gameprint the other day and mentioned this thread. They said if you aren't receiving emails from them (and you ordered a ship, obviously.
Let me know how it works from there.
Qapla' Kael!
Oh I see.
Well I got a few automatic replies when I messaged the office in San Francisco, but they started the batch production. Since I only asked when this was, I guess they simply won't answer because the batch have started. So it's kind of self explanatory at this point.
Though it's weird the email from their contact page do not give any replies. Only their office in SF gives automatic ones.
But the new e-mail address should help others I hope!
Been around since Dec 2010 on STO and bought LTS in Apr 2013 for STO.
Thanks for the advice, it did work and I got a response a lot faster than I expected. Still have to wait till next month before they start printing, though.
Well that looks like good news, that e-mail should get those lazy little children to work faster to get your ship to you sooner, they just need to give them less sleep time and more work time to get back on schedule.