test content
What is the Arc Client?
Install Arc

Game freezes during character loading (PS4)

135

Comments

  • orvie#6007 orvie Member Posts: 1 New User
    edited July 2017
    I''m having the same issue .. Get locked up while doing the gorn section of nimbus III .. Twice now with two different characters on PS4 ..
  • vt7#3082 vt7 Member Posts: 9 Arc User
    > @ambassadorkael#6946 said:
    > If you're having this issue, please send me your character name and your @handle. I'll pass it on to the team so they can figure out what's going on.

    Frien@Vexic_Tome
    Vax@Vexic_Tome
  • wildmanjensen#1231 wildmanjensen Member Posts: 6 Arc User
    edited July 2017
    :( i had to go to support chat to get them to unlock my charater from nimbus III on the last of fistfull of gorn hey guys some of us has real money involved in this game you did a mantance on 7/25/2017 for 2 hours what was u fixing ? you guys have had plenty of time to fix the wasteland missions whats up with that here how it goes on the fist full of gorn mission here the loading page ------------ end of the load and stops please get this fixed like i said some of us has real money invested in this game
  • wildmanjensen#1231 wildmanjensen Member Posts: 6 Arc User
    oh by the way fix the issue with cloaking they go into cloak and won't come out
  • wildmanjensen#1231 wildmanjensen Member Posts: 6 Arc User
    the ships that is
  • hawksytshawksyts Member Posts: 52 Arc User
    edited July 2017
    Same over here, just got teleported elsewere by support...ty for that...but now i can't do any storyline anymore :(
    untill this isn't fixed within the next patch...pls give us the change to get wasteland COMPLETED, so we can go on with the storyline...now this toon is useless :(
  • vt7#3082 vt7 Member Posts: 9 Arc User
    Is Nimbus 3 Safe
  • thisithisthisithis Member Posts: 9 Arc User
    > @vt7#3082 said:
    > Is Nimbus 3 Safe

    Nope, I'm still stuck on Nimbus III loading screen. it's been 4 days now, and it's looking like I may have to delete that character. I'll give them a few weeks, but after that I'll have to delete the character.
  • junyah818#9762 junyah818 Member Posts: 1 New User
    Yeah, I am having the same problem. I put in a help desk ticket and was told "Based on our records, you appear to already be logged in and playing. Please let us know if you have any further problems.

    This type of issue is already known to our Developers. They have taken ownership of the issue and are prioritizing a resolution for this as we speak that should resolve the issue.

    While we do not yet have a precise ETA to provide you, we do hope to have the issue resolved soon. Your patience in waiting for a resolution is very much appreciated, and again, we apologize for any disruption this has caused."

    I cannot play the game anymore. Created a second character to play and got to the same level within 2 days, so starting a new character is kind of pointless if I know I am going to end up in the same place, you know? When might this be fixed? Really enjoying the game. Great stress reliever, but it's giving more stress than it should.
  • cazy787#5971 cazy787 Member Posts: 2 Arc User
    I have one character stuck on the loading stuck to come away from Nimbus could the character be moved to open space. I have raised a job for help with this.....
  • borgkoeniginborgkoenigin Member Posts: 1 New User
    My character stucked also on Nimbus :(
  • brinstar1442brinstar1442 Member Posts: 3 New User
    Mines stuck on nimbus 3 as well.
  • jesuisunchat#6325 jesuisunchat Member Posts: 1 New User
    Well i'm stuck too on nimbus on the gorn zone
    Psn toy93toy
    Character name: shepard
    Ship name: u.s.s fire spirite
  • markben#7885 markben Member Posts: 3 Arc User
    Having only visited Nimbus to test weapons now loading issues everywhere started two days ago.
  • markben#7885 markben Member Posts: 3 Arc User
    Not really stuck anyplace but loading is an issue. Encountered on several systems.
  • ufpcommanderufpcommander Member Posts: 5 Arc User
    > @ambassadorkael#6946 said:
    > If you're having this issue, please send me your character name and your @handle. I'll pass it on to the team so they can figure out what's going on.

    Jez Sepulveda @BabieBoy2786.

    Stuck on Nimbus III. Prior to getting stuck here, I had issues returning to ship from New Romulus and Bajor. A full system shut down fixed those issues, but nothing works to get unstuck from Nimbus. Please manually move me back to Beta Quad.
  • ufpcommanderufpcommander Member Posts: 5 Arc User
    > @markben#7885 said:
    > Having only visited Nimbus to test weapons now loading issues everywhere started two days ago.

    I noticed that as well. I thought it was my system acting up. Guess not...
  • ufpcommanderufpcommander Member Posts: 5 Arc User
    edited July 2017
    This has been said repeatedly, but if you're stuck, contact live chat and they will move your character instantly. Still post a note on this thread so that the devs can look into the issue and avoid going back to Nimbus 3 until the issue is resolved.

    Note: live chat can only be done from a pc or from a mobile browser that has a "desktop mode". You cannot do it from the PS4.
  • markben#7885 markben Member Posts: 3 Arc User
    I am personally not stuck, however loading will freeze on occasion in random locations like Romulus, my TOS bridge, etc. Upon closing the game and logging in is when I get to where I want. So far not frozen completely just is a pain to wonder if it will freeze and where.
  • thisithisthisithis Member Posts: 9 Arc User
    > @ambassadorkael#6946 said:
    > If you're having this issue, please send me your character name and your @handle. I'll pass it on to the team so they can figure out what's going on.

    Stuck on Nimbus III like everyone else

    Taavek@thisithis2 Vulcan TOS level 41
  • hawksytshawksyts Member Posts: 52 Arc User
    thisithis wrote: »
    > @vt7#3082 said:
    > Is Nimbus 3 Safe

    Nope, I'm still stuck on Nimbus III loading screen. it's been 4 days now, and it's looking like I may have to delete that character. I'll give them a few weeks, but after that I'll have to delete the character.

    You just send in a ticket, support will help you get out of Nimbus III

  • hawksytshawksyts Member Posts: 52 Arc User
    Seems to me, a fair way to help out the players..is to give wasteland story missions as COMPLETED to every player...so we can level and play on. If not..there will be no new players, so..no potetial income for Perfect World.
    Since there is no ETA on solving the issue..and some nice event comming up..just for lvl50 and up...so DEvs...pls unlock the rest of the storyline for our toons....
  • tmghost7729#8985 tmghost7729 Member Posts: 455 Arc User
    edited July 2017
    > @hawksyts said:
    > Seems to me, a fair way to help out the players..is to give wasteland story missions as COMPLETED to every player...so we can level and play on. If not..there will be no new players, so..no potetial income for Perfect World.
    > Since there is no ETA on solving the issue..and some nice event comming up..just for lvl50 and up...so DEvs...pls unlock the rest of the storyline for our toons....

    Maybe giving everyone Completed for the Story Arc is not as easy as it is said/written.

    Let's just hope for a quick resolution/fix to this so that everyone can move on.
  • culver5522culver5522 Member Posts: 4 New User
    My character is stuck on Nimbus 3 I didn't know there was a problem with this planet till it was to late and now I might loss my level 26 captain can someone help
  • thisithisthisithis Member Posts: 9 Arc User
    Great, now I have another character that is now stuck. And she so happens to be my mine to work, she is now stuck on a loading screen and has nothing to do with Nimbus III.

    Jessica@Thisithis2 female human level 60

    And my other is still stuck for six days now and nothing has been fixed.

    Taavek@Thisithis2 41 male Vulcan.

    is anything going to be done here, or am I just wasting money on this game. if you don't want me as paying customer, just say so.Don't just block one character after another.
  • ufpcommanderufpcommander Member Posts: 5 Arc User
    Do you all just post without reading all the other posts?? There's some good advice in there if you'd take the time to read through the posts.

    I swear some of the comments I've read on this thread have given me nosebleeds...
  • culver5522culver5522 Member Posts: 4 New User
    > @ufpcommander said:
    > Do you all just post without reading all the other posts?? There's some good advice in there if you'd take the time to read through the posts.

    >

    > I swear some of the comments I've read on this thread have given me nosebleeds...

    I did as a matter a fact but how am I supposed to send in a ticket of I can't even load my character in? Tell me that if you would.
  • tekrintekrin Member Posts: 1 Arc User
    Stuck on Nimbus 3
    If you're having this issue, please send me your character name and your @handle. I'll pass it on to the team so they can figure out what's going on.

    Character name: Thax
    Handle: Vandor@Parathrax

    Stuck on Nimbus 3

  • redraven12#2054 redraven12 Member Posts: 2 New User
    Hey. My characters Anvolian (Commander 28) and Veertex (Commander 28) are both stuck on Nimbus III. My handle is @Joycoster, any estimation time on a fix to the bug?
  • tmghost7729#8985 tmghost7729 Member Posts: 455 Arc User
    edited July 2017
    > @culver5522 said:
    > > @ufpcommander said:

    > > Do you all just post without reading all the other posts?? There's some good advice in there if you'd take the time to read through the posts.

    >


    > >

    >


    > > I swear some of the comments I've read on this thread have given me nosebleeds...

    >

    > I did as a matter a fact but how am I supposed to send in a ticket of I can't even load my character in? Tell me that if you would.

    Send a ticket/contact support on THIS website (granted you have your PS4 game account linked to your Arc Games Website account). There is no way to do so on PS4, even if you weren't stuck. Makes me think you really didn't read through the posts as you claim.

    https://support.arcgames.com
Sign In or Register to comment.