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Forums > Home› Support› PC, Network, and Other Technical Issues› Windows and General: PC, Network, and Other Technical Issues

Game Freeze/Crash During Map Transfers

darkfirewithindarkfirewithin Member Posts: 44 Arc User
edited November 2016 in Windows and General: PC, Network, and Other Technical Issues
I apologise if this has already been discussed. If so, could someone please link me to the appropriate forum topic. Thanks! :smile:

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Hi there folks,

I've been having a serious issue with playing STO for quite some time, where, during various map transfers, the game will freeze/crash and requires me to restart the game in entirety. This problem has been plaguing me since the Iconian War season, where, unless I launched the game in Safe Mode, I could not play STO at all.

Presently, I have all my graphics settings to minimum, and I have to still launch in Safe Mode, with the game only booting up if I use the EU Proxy. (I'm in Australia for reference). I have searched for answers in the past, and one suggested option was to change the DirectX code in one of the core files for the game, which I have done, and use the command line to ensure launch, however, the command line option did not work (the game didn't/doesn't even open).

All applicable drivers have been updated (graphics, directX, etc) so I am unsure as to what the issue could be. I have put my computer specs below for reference.

Any suggestions on how I can fix this issue?

EDIT: I've also had to run the game in windowed mode because full screen either doesn't load or crashes the client if done mid game.

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SPECS

OS: Windows 10 Home (Build 14393 | 10.0.14393)
HDD: 750GB
Ram: 4GB
CPU: Dual Core Intel Pentium G2030 @ 3.00GHz
DirectX: DirectX 12
Graphics: nVidia GeForce GT 620 1GB

If you need any other information regarding my specs, please let me know :smile:
Post edited by darkfirewithin on

Comments

  • littlesarbonnlittlesarbonn Member Posts: 486 Arc User
    There hasn't really been a thread on this that I've been able to see, although a few of them kind of have similar problems. For me, I've been having this exact problem ever since the last patch. I play on high graphics, and it's doing this to me quite often now. I don't have a solution to it myself as the game has become unplayable as a result. I keep listening to see if they're going to address it, but they're not doing anything about it. Until they do, the game is sort of dead to me because I just can't play it.
    Fleet Admiral Duane Gundrum, U.S.S. Merrimack
    Fleet Admiral Ventaxa Proxmire, U.S.S. Shaka Walls Fell
    Blog: http://www.sarbonn.com/?page_id=1990
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  • khelderukkhelderuk Member Posts: 28 Arc User
    When I was having this issue, it was because the Video Memory Limit (Options > Advanced) had defaulted to 128mb. Put it up to 1024+mb and see if that helps
  • littlesarbonnlittlesarbonn Member Posts: 486 Arc User
    khelderuk wrote: »
    When I was having this issue, it was because the Video Memory Limit (Options > Advanced) had defaulted to 128mb. Put it up to 1024+mb and see if that helps
    I'll look into that tonight. Thanks for the comment.
    Fleet Admiral Duane Gundrum, U.S.S. Merrimack
    Fleet Admiral Ventaxa Proxmire, U.S.S. Shaka Walls Fell
    Blog: http://www.sarbonn.com/?page_id=1990
    Foundry series: Bob From Accounting & For the Sake of the Empire
  • dogmaticusdogmaticus Member Posts: 82 Arc User
    khelderuk wrote: »
    When I was having this issue, it was because the Video Memory Limit (Options > Advanced) had defaulted to 128mb. Put it up to 1024+mb and see if that helps

    I'm actually facing the same problem recently - I will try your suggestion - hopefuly it will resolve the issue.
  • dogmaticusdogmaticus Member Posts: 82 Arc User
    Unfortunately it didn't help :/
  • littlesarbonnlittlesarbonn Member Posts: 486 Arc User
    dogmaticus wrote: »
    Unfortunately it didn't help :/

    Yeah, same here. I tried it, thought it worked, and then froze at the end of a Borg alert (same as every time before).
    Fleet Admiral Duane Gundrum, U.S.S. Merrimack
    Fleet Admiral Ventaxa Proxmire, U.S.S. Shaka Walls Fell
    Blog: http://www.sarbonn.com/?page_id=1990
    Foundry series: Bob From Accounting & For the Sake of the Empire
  • darkfirewithindarkfirewithin Member Posts: 44 Arc User
    khelderuk wrote: »
    When I was having this issue, it was because the Video Memory Limit (Options > Advanced) had defaulted to 128mb. Put it up to 1024+mb and see if that helps
    I don't seem to have this option. If I do, I can't find it :(

  • darkfirewithindarkfirewithin Member Posts: 44 Arc User
    darkfirewithin wrote: »
    khelderuk wrote: »
    When I was having this issue, it was because the Video Memory Limit (Options > Advanced) had defaulted to 128mb. Put it up to 1024+mb and see if that helps
    I don't seem to have this option. If I do, I can't find it :(
    Don't mind me, I'm an idiot. I was looking in the wrong place. Haha
  • garaks31garaks31 Member Posts: 2,845 Arc User
    from launcher options - check save mode - load the game and find my first post in this topic
    http://www.arcgames.com/en/forums/startrekonline/#/discussion/comment/12926806
    tmprl.jpg?width=998&height=499

    https://forum.arcgames.com/startrekonline/discussion/1249570/axanar-locks-in-start-date-for-filming
  • darkfirewithindarkfirewithin Member Posts: 44 Arc User
    garaks31 wrote: »
    from launcher options - check save mode - load the game and find my first post in this topic
    http://www.arcgames.com/en/forums/startrekonline/#/discussion/comment/12926806
    Thanks for that mate. I'll try it out.
  • darkfirewithindarkfirewithin Member Posts: 44 Arc User
    edited November 2016
    So, I seem to have discovered a second issue... all my options I set in game keep reverting back to defaults; that is, none of my changes are saving, even after pressing Apply and Ok, and restarting the game where required.

    Likely, this is due to Safe Mode being activated.
  • garaks31garaks31 Member Posts: 2,845 Arc User
    load the game just one time in safe mode. make the changes after that load normal.
    tmprl.jpg?width=998&height=499

    https://forum.arcgames.com/startrekonline/discussion/1249570/axanar-locks-in-start-date-for-filming
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