PS4 : Known bugs list (non exhaustive)

fced · October 2016

Hello Arcgames,

Here is some bugs we (PS4 players) have have notified.
Some are greatly broking the gameplay, other are as just problematic (the more disruptive bugs are in Bold)...
- Critical bug : During PVE queue, sometime ship can't uncloak.
- Critical bug : With the Manticore / Kolasi / Other ship with mode switch, when in Tactical mode / Siege mode, we can't return to Siege mode
- Critical bug : Error is CE-38700-8 and 34878-0 when we change character, or when we beam to an area with a lot of players (Jenolan Dyson sphere command center, earth dock, earth academy, etc).
- Critical Bug : Starships have a problem with Turn rate ... /b] Dual cannons are impossible to play, everybody play with beam in the actual state of the game.
- Critical Bug : Some Romulans Captains reported they can't assign skills/traits after hitting LV50
- Critical bug : Mogh-class Battlecruiser do not have the universal console feature (Dynamic Defense Deployment System) in ship abilities - L1 wheel is empty
- Critical bug : Carrier commands missing on PS4, it make the hangar pets useless - Example : During Undine assault, one need to leave the task force and go close errant fluidic rift, being able to recall the hangar pets to have some extra help while closing an errant rift (if the rift is tactical and you are engineer)would be appreciated
- Critical bug : While playing with Kolasi destroyer, (mostly during PVE Events), the ship keep switching between Siege mode and normal mode each two seconds (Animation stuck in an infinite loop). When in siege mode, it is very difficult to fire the javelin, it work 10% of the time (most of the time Javelin is greyed, even if you are in front of your ennemi). Most of the time Kolasi can't return to normal mode, sometime it work, sometime no. Please Fix this ship - Other ships with special mode could have the same problem (reported by players)
- Critical bug : Some Romulan captains reported Singularity skills are not working. - Issue fixed with a re-installation of the game
- Critical matter : Space / Ground Interface on console is very bad designed, NPC dialogs popups are opening up to our skills, we can't see our BOF/Skills, must be rethought (very nice when during a fight we need to enable an ability hidden by a popup (working on a new windows arrangement during fight, or adding an option to hide NPC popups is essential)!!
- Critical bug : Starfleet Tutorial 1st mission as Alien captain can't be finished-> Objective "Equip your gun" can't be done, "Repel Klingon marauders 71%" and no more Klingons.

- Major bug : In KDF Faction : Between lv 40 and 50, we received as reward a very rare (Purple) BOF, this BOF was Purple when I was asked to choose between Engineer, Tactic, Science, and he became Rare (Blue) after I make my choice (in my Crew) ... As A Klingon Lieutenant General lv 50, I only have two very rare BOF in my crew : K'gan (given at start of the game), and the Jem'Hadar given at the end of Facility 4028 mission... Is it normal ? If not, it should be fixed...
- Major bug : As KDF Captain, we don't have any place where we can buy Dilithium Ship Gear, Federation Captains have Deep Space K7, but we KDF Captains can't equip our ships correctly. Yekache at Granalda station is supposed to sell Dilithium Ship Gear but we can't even talk to him. Please Fix this. We KDF Captain are victim of racism...
- Major bug : PVE Event Mirror Invasion do not reward us with Gear...
- Major bug : When when we try to activate anything. like a scan or closing a rift. just after combat. when the powers are used by auto execute. it cancels the action we are trying to perform. it's makes closing a rift or other such things really annoying. (Example closing a rift / Or transferring energy during Mirror Universe event or Borg event)
- Major Bug : Most of the Reputation (and Obelisk set too) space sets (and ground too ?) can't be ugraded th MK XIII, all space set gears which don't have MK XII at the end of their name can't be upgraded to MK XIII ...

- Medium Bug : Klingon Captains are not awarded with a new starship when they reach LV 20 - confirmed - "[Promotion]: Commander" mission can not be done - Edit : After reaching LV30 : we are awarded with a T4 Ship + the T3 Ship missing - KDF Lv20 mission [Promotion]: Commander can only be accomplished at lv30
- Medium Bug : Most of the time in incoming Hails or while talking to a superior officer (Sphere of Influence Admiral Kererek and a lot of others) we do not hear their voices. In a lot of missions Voices are bugged... It should be fixed for better immersion.
- Medium Bug : When an ship/bof/character/ground ability is assigned to a controller button and set on power auto-execute, it doesn't trigger automatically (is it wanted?)...

- Minor bug : Player Starship / Player, npc, and ennemies starship become Invisible during mission after cut scene (need to logout/login to fix the problem)
- Minor bug : When Starfleet and Klingon captains are visiting their starship bridge, Engineering, astrometric, crew lounge can no more be visited. Only option reachable from turbolift is Leave ship interior ... Starship interior (astrometric, engineering, crew room) can be visited on Romulan starship except the T’laru (we are stuck on the bridge, doors are closed).
- Minor bug : Player uniform customization slots 2 and 3 can no more be used, only the 1st one...
- Minor bug : New Romulus Reputation award you only Tier 1 box, no matter your New Romulus reputation rank...
- Minor bug : 21 Century Outfit Bundle only works for Federation Off-Duty character outfits
- Minor bug : Klingon's\Orion's can not equip the Chest style for the female characters. Can only see character Leg, shoes and Belt style in my Off-duty menu.
- Minor bug : Klingon missions that cannot be dropped on Federation Characters : Test of Mettle / Duties of Command
- Minor bug : Specializations windows : Cannot scroll the skill description (if there is a lot of text), scrolling no more work.
- Graphic bug (or network loading problem ?) : Textures mapping not completely done on player character sometime (happen also during cut-scene), it should be fixed for a better immersion
- Minor bug : Sometime crew officers are not visible in space station crew socket
- Minor bug : Voth armor (Dyson reputation tier 5 costume unlock) doesn't show up as an option at the tailor. It does show as an option when selecting the type of outfit when modifying but none of the costume pieces are listed. The helmet is selectable when modifying the character's head in the advanced menu, but no Voth body armor options can be found.
- Minor bug : PS4 trophies: Specialist and Solane Lore are both broken.
- Minor bug : Some Deep Space Encounter in the Beta quadrant and Alpha quadrant do not reward Dilithium and XP (Gorn, True way), the mission goal is not validated after we defeated all enemies... Is there a limit per day ?
- Minor bug : At Level 40 KDF Character do not receive Mission "[Promotion]: Brigadier General", but is awarded with a brand new T5 Ship when returning to Q'onos Shipyard.
- Minor bug : In PVP, Damage and Healing are inverted ...
- Minor bug : After some mission our Space and Ground traits are removed... (Adding a possibility to save them like Ship load out would be appreciated)
- Minor bug : New Romulus Episode -> Underground Caves (Mission : The Power Source) : Popup "Exit Caves" stay on the screen, each time we press X (to jump) we are asked if we want to leave the cave.
- As KDF/FED Daily mission "Lore of the empire" (and his FED equivalent) : Testing your knowledge never match the data chip topic...
- At Ganalda space station : Commander Kotra shop : Command and Intel specialist BOF are inverted / The NPC which sell BOF training manuals isn't here.
- Minor bug : Some Orion (With Seductive trait) are in fact Male instead of Female (only female have Seductive trait cf Wiki), should be specified on each BOF if it is a male or a female (on the exchange where prices are high).

- Mission bug : Mission "A Step Between Stars" must be started from inside the Dyson Joint Command. Starting it from Beta quadrant, or from inside the Sphere doesn't start the mission correctly.
- Mission bug : As a KDF Captain, during mission "Frozen", when we arrive in front of Obisek, Some Remans are hostile, and the BOF attack and kill them.
- Mission bug : During mission "Facility 4028”, the changeling and the BOF are blocked by an invisible door, just before Jail Section 2 stair corridor, and we have to neutralize the prisoners alone (hopefully the Alpha Jem'Hadars are here to help)
- Mission bug : During mission Second Wave -> Diplomatic Distraction (Deferi Ambassador - Holosuite), it is impossible to talk to Captain Shon about the Steam Bolts - Should be fixed to have the Deferi Support against the Borgs
- Minor bug : During mission "House Pegh : We can't retrieve Iconian records, in the 1st console (south from landing point). Console is highlighted, but pressing X do nothing.

- Players request : Players are unable to successfully ignore/block/mute disruptive players/bots (Add a Mute/ Ignore option would be better for communication between fleet members)
- Players request (Would be useful) : On the ground, please add an option to avoid aiming bridge officers (with L2 button), pets, non enemy NPC when aiming with a weapon during fight (aim only ennemies)...
- Players request : Ability to Auto heal Bridge officers / Teammates If you have heal skills. When your BOF are wounded, you have to run after them to heal them. If we look at them, they run to be behind - Add : "Power auto execute" when teammate/bridge officer Health/Shield is less than or equal to 75% will help (and/or if captain health >75%).
- Players request : When a Bridge officer fall in combat (ground combat), make them visible on the ground, turn the small green arrow on mini-map to a red arrow, because during a fight, we spend time to search them...
- Player request : Players would see the the return of XP amount number. XP amount (530500 XP - 1200 Xp to next level) give us the impression to advance in Level... This functionality have been removed during an maintenance or a patch, but it was useful...
- Player request : When bridge officer are on an AOE enemy skill (burning fire on the ground), make them run to another place instead of burning foolishly...
- Player request : Add an option to avoid discarding by error some Ship/Ground Gear.

To be continued...

Please fix this ....

If you found a bug/glitch that's not listed here, let me know, i will add it to this topic...

nouveaux · October 2016

Please add the 21 Century Outfit Bundle only works for Federation Off-Duty character outfits. Klingon's\Orion's can not equip the Chest style for the female characters. I can only see my Leg, shoes and Belt style in my Off-duty menu.

I see you added that we can't use Outfit 2 and 3.

fced · October 2016

Added

I really hope Arcgames / Cryptic will fix those problems and all those which are not in this list today during the server maintenance ...
And please don't break the game more than it is ^^

skullblits · October 2016

server maintenance probably won't fix it. as it will need a patch.

fced · October 2016

4 sure the game need a patch, but they are aware of those problems since the last patch (2 week ago), i have read a lot of topic about those problems on the forum... Specifically the turn rate...
The other problems are only visual and not as serious as turn rate. This turn rate problem break the gameplay... How could we use cannons with escort ship or on nimble warbird like the Faeht or the Malem if we cannot turn the ship to face the enemy...
In the current state of the game Cannons are dead... Everybody play with beams..

rainbowflamer · October 2016

I submitted a support ticket because I couldn't change my outfit on PS4....

_____________________________Support Response_________________________
I am sorry to hear that you cannot change your outfit.

Having reviewed the information you supplied, we’ve come to the conclusion that this may be the result of an unreported gameplay bug. Regretfully, we don’t have a resolution for the issue at this time, however we’re always trying to improve the gameplay experience for all of our games and we appreciate the time you took to notify us of your concern. We would like to resolve the issue as quickly as possible; however some issues require development time from departments outside of Customer Support and cannot be immediately resolved by a Game Master.

The best way for us to ensure that this is resolved as quickly as possible is for you to submit a bug report with your findings through here:
http://www.arcgames.com/en/forums/startrekonline/#/categories/gameplay-bug-reports

Thanks again for reaching out to us. We hope that you continue to enjoy your adventures!

Regards,
Bongoes
Game Master
Perfect World Entertainment
http://support.arcgames.com/

xxviimb · October 2016

Klingon missions that cannot be dropped on Federation Characters.
1: Test of Mettle
2: Duties of Command

fced · October 2016

xxviimb wrote: »

Klingon missions that cannot be dropped on Federation Characters.
1: Test of Mettle
2: Duties of Command

Thank you, added.

lordscannatore · October 2016

Romulan characters cannot assign skills/traits/everything tbh after hitting level 50.

fced · October 2016

I have a friend which have the same problem, he have a lot of skills point but cannot spend them. But i do not have this problem with my Romulan character... he is LV60

skullblits · October 2016

nice work. maybe cryptic will reward your efforts with a response.

fced · October 2016

Seriously, i just want they fix the starship turn rate, i was waiting today for an server maintenance hoping they will solve at least the biggest problems... But no maintain, no patch, nothing...
How can they ignore this ?

About the critical chance total (based on skills, traits, space reputation traits) :
On my Science character (Scryer ship), if i count all the space skills and space traits which should give me "Critical hit chances" and compare it to my Starship critical chance stats, i miss 50% of critical chance...
Should have 13.5% at least, and i have only 7.5% (this in a Earth system - In the quadrant the stats values are not correct)...
Maths :
Base : +2.5% critical chance
Space Skill : Advanced weapon specialization : +6% critical chance (may be this skill have a bug, and is not count)
Space Trait : Operative : +1% critical chance
Trait Space reputation + +4%
Total : 13.5 %

In my Starship -> Stats : Crit Chance : 7.5% :

Can you verify on your ships if it is the same ?

skullblits · October 2016

im not on at the moment. but my crit chance does seem rather low. for my traits equipped.

I suppose it may not take into account your weapons critical chance.

something I've noticed as well. all the rep engines have the same turn rate. 6.

when I get on ill double check

maintenance is happening tomorrow. perhaps just a day late. but no mention in news section.

7 hour's of maintenance. it's on the ps4 section on the top. "upgrades and updates"

fced · October 2016

The weapon critical chance / severity are not counted in the Ship stats, but the space traits, skills should be...
7 hours of maintenance wow, i hope they will solve those problems...

fced · October 2016

Here is the link :
https://www.arcgames.com/en/games/xbox/star-trek-online/news/detail/10209253-arc-scheduled-downtime-10/19/16

skullblits · October 2016

it just says. server upgrades and updates. I don't really see this being fixed without a patch.

hopefully we get more info

fced · October 2016

It depend, we do not have saves on PS4 or Xbox, all files are stored on their servers, so if there is a problem they could fix it on their side...
It is not like if it was an Offline game, solving those type of problems with an "offline game" mean a patch to download, but with an online game, they can fix 90% of the problems on their servers...
All those bugs came during the last maintenance (before the patch), during the STO "black tuesday" so if they have broken it without make us download a patch, they can repair the same way...

fced · October 2016

The turn rate stats are still the same no matter the throttle speed, even after the server maintenance...
Nothing have changed...

troblerone · October 2016

fced,

Would you kindly add that on PS4, players are unable to successfully ignore/block/mute disruptive players/bots?

The issue is quite pressing, and ruins any form of communication outside of a group/Fleet chat. At times, zone chat is so plagued, it can't be used, when the feature to "mute/block/ignore" a player permanently would fix it right up.

Thanks.

fced · October 2016

Sure i can add it but it is not a bug, just a functionality which have not been implemented to the Chat system...
I don't know if PC players can do it...
A friend was bored by those bots, and he told me he have blocked them with the PS4 System (Block user), now he no more see any spam messages...

skullblits · October 2016

here's a bug.

after changing to different characrs. they start disappearing on character selection.

and weird grathic errors start happening. like everyone had a big square on there face all black.

also you can't see then in crew stations or the uniform screen

fced · October 2016

Yes i forgot this one, it happen to me time to time

skullblits#4627 wrote: »

here's a bug.

after changing to different characrs. they start disappearing on character selection.

and weird grathic errors start happening. like everyone had a big square on there face all black.

also you can't see then in crew stations or the uniform screen

The BOF disappearing in crew station happening to me time to time, the bof do they work, but you do not see their face (in crew station)...
The other bug in character selection, never happen on my account, i notified a sort of lag before i can start with a specific character, at the character selection menu it take time to start playing, i always need to wait until the small graphic is loaded before i can press Play...
I never got a big square on my character face but on some mission, my character face was not completely texturized (texture mapping not completely done), and the eyes out of the orbits. I notified this on the first mission with Tuvok in Delta quadrant (Mind meld) and on some other, it breaks the immersion...

fced · October 2016

Ps : If someone want to check the spelling of this topic, and send me a copy paste corrected it would be kind (English is not my main language, so i probably have made a lot of faults)...

skullblits · October 2016

your English is fine. I've seen worse from people who's English is there only language.

fced · October 2016

Thank you

fced · October 2016

I am trying to play with the T'laru now, and it is awful, the ship can no more turn, even with an RCS accelerator (+45% turn rate)...
It is unplayable ...
I cannot imagine they do nothing to fix this, i have paid for this ship, and also for the dreadnought pack, and the Faeht, and nothing is done for to give us (players) a better game experience ...
More than 15 days have passed, and nothing have been done !!!!!
That is a shame !

skullblits · October 2016

request a refund. your product doesn't work. it's faulty. I'd email support. and Sony.

games can't be selling faulty products.

and seeing how the game devs can't inform us of anything . your well within your rights

fced · October 2016

In fact, i didn't want a refund, i want things work as it should ...
I am not alone, everybody have the same problem on console, some players are aware of the problem, other are playing but didn't realize their ship didn't turn...
5 minutes ago, during a deep space encounter i have see a Voth battleship make a U turn in less than one second, we players can no more do this, we are greatly disadvantaged ... Ennemies can turn, we can not !!
Before the server patch (or maintenance) which have broken everything, everything was working well, maneuverability was good, but now it take us 2 miles with a Scryer (turn rate 15) or a Faeht (turn rate 18) to make a U turn...

Sure, if all console players asked for a refund, they will do the work and fix the problem !

skullblits · October 2016

that was the idea about getting refunds. get the devs moving to fix it.

it's a faulty product at the end of the day. and they remain silent. there damaging them self's.

lordscannatore · October 2016

Refund? In your dreams...
Maybe you didn't notice but this is a waste of time. We're alone, none read this forum. The bug are still not reported.
And i'm tired of reporting the same bugs again and again.
Today i completed the Crystalline event dying only 5 times, with a ship almost unable to move.... time to stop.
I was sure Ubisoft was the worst with MMO support, THANKS FOR SHOWING ME HOW I WAS WRONG!
Game Uninstalled.

livi70590 · October 2016

Seeing as I can't post a new thread, I'll use this one.
I submitted a support ticket, and they asked me to repost on the forum, so I shall:

Apologies if these are existing issues, but I cannot find any reports of them on the forums.

1. I started an alternate character, as the Romulan faction. When I visit the chief medical officer, the drop down does not have all of my crew members. The first four that you are gifted through story quests are unavailable.

2. As my main character, the damage and DPS values for weapons change seemingly randomly. When I view a ship weapon for example, it usually shows a DPS of around 180. After a short amount of play, without changing any loadouts or skills or having damage output altered in any way that I can see, this can sometimes double. One time, I received a ship injury reducing damage by approximately 12%, and when I viewed my equipped weapons from the start menu, the DPS fir the aforementioned weapon had jumped from 180 to around 960.
This does appear to affect gameplay, in terms of ship weapon damage. It affects each item equally - e.g. weapon A has a damage value 110% of weapon B. When the damage is arbitrarily multiplied, weapon A is still 110% of weapon B.

I have yet to screenshot the second item in action, but I will attempt to do so over the next few sessions.
Thanks.

PS4 : Known bugs list (non exhaustive)

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