Constant rubberbanding and server disconnects.

Comments

• itpalg Member Posts: 340 Arc User

  June 2016

  holy TRIBBLE today is horrible.
  
  Two disconnects, rubber banding / lag, causing two ship destructions.
  
  For YEARS PWE has gained the rep of having THE WORST online server connections I have ever known. From EQ II, World of Tanks, BDO, Conan, etc...NONE of these have disconnects like this company's servers. I can go MONTHS without ever seeing a disconnect, yet I can get disconnected several times in a month, sometimes a few times a day.

  

  0
• tbwsto

  tbwsto#8925

  Member Posts: 44 Arc User

  June 2016

  Another patch today, and the rubberbanding is even worse...sigh. come on guys, a little help please.

  

  Trust Ivonova, trust yourself, everybody else- shoot 'em

  0
• jaguarskx Member Posts: 5,945 Arc User

  June 2016 edited June 2016

  I have read a post where another player was able to solve most of his / her problems with SNRs and disconnects by using a VPN. Perhaps it is something you can test?
  
  Betternet is a free VPN that you can try out.
  
  https://www.betternet.co/
  
  
  
  Here is a review of Betternet. Note that at the very beginning the review tells you the overall score is 48.5/100. Keep in mind that it lost point due to the fact that it does not offer features that a paid VPN would normally offer to customers like 24/7 support and telephone support.
  
  https://securethoughts.com/betternet-vpn-review/

  0
• salvation4 Member Posts: 1,167 Arc User

  June 2016

  Try cyber ghost..But honestly there is something severly wrong with the game servers..I get snr's in all map transitions now making it extremely frustrating tp play the game..

  Adrian-Uss Sovereign NCC-73811 (LVL 65 FED ENG) UR/E MKXV Fleet Intel Assault Cruiser (April 2012) (Main)
  Adu-Uss Firefox NCC-93425-F (LVL 65 FED AoY ENG) UR/VR MKXV Fleet Intel Assault Cruiser (July 2016)
  Jean-Uss Seratoga Ravenna (LVL 60 FED Delta ENG) UC/R MKVI Bajoran Escort (April 2018)
  Dubsa-RRW Mnaudh (LVL 50 FED allied ROM Delta ENG) Warbird (May 2018)
  Marop-IKS Orunthi (LVL 50 KNG Delta ENG) BoP (May 2018)
  Kanak'lan-TRIBBLE (LVL 65 DOM Gamma ENG) TRIBBLE (June 2018)

  0
• tmo75 Member Posts: 2 Arc User

  June 2016

  I was beginning to think I was just me. Thanks for letting me know it was not my equipment. I was going to take a hammer and "fix" my machine.

  0
• tbwsto

  tbwsto#8925

  Member Posts: 44 Arc User

  June 2016

  Is there some way to get the Devs to look at this info and help me? I'm getting really frustrated at this issue. It seems to be the pathping that is causing my issue, but I can't fix that on my end.

  

  Trust Ivonova, trust yourself, everybody else- shoot 'em

  0
• sgtfloydpepper

  sgtfloydpepper#7911

  Member Posts: 1,111 Arc User

  June 2016

  Yeah, ever since whatever it was they did in the patch on June 16th, I've been getting random SNR's and then disconnected every few hours. Not a problem on my end for sure. Got a perfectly stable connection and no issues with other MMO's. It's just STO having issues.

  

  0
• itpalg Member Posts: 340 Arc User

  June 2016 edited June 2016

  Holy carp today is horrible!
  
  I was streaming and started getting dcs over and over. First I thought it was the internet since both the game and OBS would disconnect.
  I stopped streaming, and now up to over 10 disconnects while trying to get an Iconian space mission done. I can log right back in but get dc within the first minute. I give up. I can watch Twitch broadcasters, view webpages, etc, but can't play this game.

  

  0
• blckheart731 Member Posts: 5 Arc User

  June 2016

  I can get to my character select screen, then I select a character but after that my game never loads due to server disconnects. I've been trying to get on for over an hour and no luck. I had the same problem yesterday.

  0
• tbwsto

  tbwsto#8925

  Member Posts: 44 Arc User

  June 2016

  My issue is in the zayo network path to PW's server. This is on their end. I lag/rubberband 4 times in the time it takes to run a race on Risa. That is really not acceptable guys. Come on! Fix this thing. The last patch made things even worse.

  

  Trust Ivonova, trust yourself, everybody else- shoot 'em

  0
• salvation4 Member Posts: 1,167 Arc User

  June 2016

  Dont know man..But its getting worse ever since the so called back end infrastructure upgrade..Places where I have never had lags or SNR's are popping up like candy pops..

  Adrian-Uss Sovereign NCC-73811 (LVL 65 FED ENG) UR/E MKXV Fleet Intel Assault Cruiser (April 2012) (Main)
  Adu-Uss Firefox NCC-93425-F (LVL 65 FED AoY ENG) UR/VR MKXV Fleet Intel Assault Cruiser (July 2016)
  Jean-Uss Seratoga Ravenna (LVL 60 FED Delta ENG) UC/R MKVI Bajoran Escort (April 2018)
  Dubsa-RRW Mnaudh (LVL 50 FED allied ROM Delta ENG) Warbird (May 2018)
  Marop-IKS Orunthi (LVL 50 KNG Delta ENG) BoP (May 2018)
  Kanak'lan-TRIBBLE (LVL 65 DOM Gamma ENG) TRIBBLE (June 2018)

  0
• itpalg Member Posts: 340 Arc User

  June 2016

  Do they even bother to respond to posts here?
  My post has not had any reply.
  
  Once again, just logged in 30 min ago, within first five minutes I got disconnected standing in Risa. I then got some lag waiting on button presses on my rep tabs, and then now I just got SNR disconnect again.

  

  0
• sgtfloydpepper

  sgtfloydpepper#7911

  Member Posts: 1,111 Arc User

  June 2016 edited June 2016

  Never had problems before the June 16th patch.
  
  tracert patchserver.crypticstudios.com
  
  Tracing route to patchserver.crypticstudios.com [208.95.185.41]
  over a maximum of 30 hops:
  
  1 <1 ms <1 ms <1 ms ***.**.*.***
  2 10 ms 18 ms 10 ms **.***.***.*
  3 30 ms 11 ms 11 ms 69.63.254.133
  4 16 ms 14 ms 15 ms gw02.wlfdle-ge7-1-2.mtnk.phub.net.cable.rogers.com [69.63.248.5]
  5 27 ms 29 ms 32 ms van58-9-230-26.dynamic.rogerstelecom.net [209.148.230.26]
  6 36 ms 30 ms 28 ms be812.ccr41.iad02.atlas.cogentco.com [154.54.11.217]
  7 37 ms 43 ms 33 ms be2657.ccr42.dca01.atlas.cogentco.com [154.54.31.109]
  8 31 ms 32 ms 33 ms be2807.ccr42.jfk02.atlas.cogentco.com [154.54.40.109]
  9 43 ms 38 ms 38 ms be2096.ccr22.bos01.atlas.cogentco.com [154.54.30.42]
  10 39 ms 38 ms 43 ms te0-0-0-0.rcr11.b002133-1.bos01.atlas.cogentco.com [154.54.46.130]
  11 41 ms 35 ms 40 ms 38.111.40.114
  12 48 ms 34 ms 34 ms 198.49.243.253
  13 * * * Request timed out.
  14 36 ms 42 ms 36 ms xboxpatchserver.crypticstudios.com [208.95.185.41]
  
  Trace complete.
  
  I spoke to my brother, he's a professional network admin. He believes the problem is one of the three things, as this started happening after an update.
  
  1. Bad code triggering a disconnect.
  2. Bad code triggering something server-side (cpu overload? ram?) which triggers disconnect to level off.
  3. Bad code triggering network saturation which causes disconnect.

  Post edited by sgtfloydpepper#7911 on June 2016

  

  0
• sgtfloydpepper

  sgtfloydpepper#7911

  Member Posts: 1,111 Arc User

  June 2016 edited June 2016

  Can't speak for anyone else, but this week's patch seems to have stabilized the problem.
  
  Edit: ok, not 100%, still got disconnected once, but it's not happening hourly like it was before.

  Post edited by sgtfloydpepper#7911 on June 2016

  

  0
• sgtfloydpepper

  sgtfloydpepper#7911

  Member Posts: 1,111 Arc User

  July 2016

  Geez. Today it's DC'ing every ten minutes...

  

  0
• ardenwolfe Member Posts: 77 Arc User

  July 2016 edited July 2016

  Pretty much the same. Used to never disconnect, but after the last patch? I'm guaranteed to disconnect at least twice per play session. Most of this seems to happen when I'm on Risa. Not rubberbanding though.
  
  My disconnects only happen while standing still on Risa (bank/exchange/etc.) or while in space going through mission data. Again, standing still. Haven't disconnected while moving . . . yet.

  0
• sgtfloydpepper

  sgtfloydpepper#7911

  Member Posts: 1,111 Arc User

  July 2016

  I'm getting disconnections like every hour at this point. Kinda hard to get long missions done when the server keeps having a fit. >_>

  

  0
• ardenwolfe Member Posts: 77 Arc User

  July 2016 edited July 2016

  At this rate, I am now guaranteed to disconnect from the server. At least once per hour exactly like SgtFloydPepper states above. So far, just today, I've disconnected at least five times in three hours or less.
  
  Prior to the Summer Event, I never had these issues before. Something is definitely up. . . .
  
  Edit: Up to almost ten times times now. Nothing like getting disconnected while fight Tholians.

  Post edited by ardenwolfe on July 2016

  0
• groundhogmoka Member Posts: 76 Arc User

  July 2016 edited July 2016

  I too am getting loads of random disconnects.
  
  C:\WINDOWS\system32>tracert 208.95.185.41
  
  Tracing route to patchserver2.crypticstudios.com [208.95.185.41]
  over a maximum of 30 hops:
  
  1 <1 ms <1 ms <1 ms 192.168.0.1
  2 21 ms 23 ms 20 ms dlth-dsl-gw17.dlth.qwest.net [65.102.106.17]
  3 20 ms 20 ms 21 ms dlth-agw1.inet.qwest.net [208.45.120.129]
  4 56 ms 55 ms 57 ms bst-edge-05.inet.qwest.net [67.14.30.130]
  5 59 ms 58 ms 59 ms 65.120.117.250
  6 59 ms 60 ms 59 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.41]
  7 60 ms 58 ms 58 ms perfectworldent-4.border11.bsn.pnap.net [216.52.61.78]
  8 58 ms 58 ms 58 ms 198.49.243.253
  9 * * * Request timed out.
  10 58 ms 58 ms 58 ms patchserver2.crypticstudios.com [208.95.185.41]
  
  C:\WINDOWS\system32>pathping patchserver.crypticstudios.com
  
  Tracing route to patchserver.crypticstudios.com [208.95.185.41]
  over a maximum of 30 hops:
  0 Moka-PC.Home [192.168.0.11]
  1 192.168.0.1
  2 dlth-dsl-gw17.dlth.qwest.net [65.102.106.17]
  3 dlth-agw1.inet.qwest.net [208.45.120.129]
  4 bst-edge-05.inet.qwest.net [67.14.30.130]
  5 65.120.117.250
  6 border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.41]
  7 perfectworldent-4.border11.bsn.pnap.net [216.52.61.78]
  8 198.49.243.253
  9 * * *
  Computing statistics for 200 seconds...
  Source to Here This Node/Link
  Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
  0 Moka-PC.Home [192.168.0.11]
  0/ 100 = 0% |
  1 0ms 0/ 100 = 0% 0/ 100 = 0% 192.168.0.1
  0/ 100 = 0% |
  2 25ms 0/ 100 = 0% 0/ 100 = 0% dlth-dsl-gw17.dlth.qwest.net [65.102.106.17]
  0/ 100 = 0% |
  3 25ms 0/ 100 = 0% 0/ 100 = 0% dlth-agw1.inet.qwest.net [208.45.120.129]
  0/ 100 = 0% |
  4 --- 100/ 100 =100% 100/ 100 =100% bst-edge-05.inet.qwest.net [67.14.30.130]
  0/ 100 = 0% |
  5 59ms 0/ 100 = 0% 0/ 100 = 0% 65.120.117.250
  0/ 100 = 0% |
  6 65ms 0/ 100 = 0% 0/ 100 = 0% border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.41]
  0/ 100 = 0% |
  7 58ms 0/ 100 = 0% 0/ 100 = 0% perfectworldent-4.border11.bsn.pnap.net [216.52.61.78]
  0/ 100 = 0% |
  8 61ms 0/ 100 = 0% 0/ 100 = 0% 198.49.243.253
  
  Trace complete.
  
  And there's my results. My ISP is CenturyLink and I pay for up to 2.5mbps. (Used to be 1.5mbps)

  Post edited by groundhogmoka on July 2016

  0
• sgtfloydpepper

  sgtfloydpepper#7911

  Member Posts: 1,111 Arc User

  July 2016 edited July 2016

  ardenwolfe wrote: »

  At this rate, I am now guaranteed to disconnect from the server. At least once per hour exactly like SgtFloydPepper states above. So far, just today, I've disconnected at least five times in three hours or less.
  
  Prior to the Summer Event, I never had these issues before. Something is definitely up. . . .
  
  Edit: Up to almost ten times times now. Nothing like getting disconnected while fight Tholians.

  
  Yeah, just disconnected 5 times in 30 minutes. Something server-side isn't working properly. I'm noticing it's far more frequent at night, usually starting around 10-11pm EST and only gets worse as the server gets busier with players from overseas. Still happens during the day sometimes, but I notice it happens more at night.
  
  Edit: Make that 6 times now.

  

  0
• intraventian Member Posts: 16 Arc User

  July 2016

  I'm disconnecting every few steps in the Temporal Agent tutorial mission. This is insufferable.

  0
• shurkhemolight Member Posts: 399 Arc User

  July 2016

  What is with this Cryptic?, i never get dcs, they are extremely rare for me at least.
  
  Over the weekend 2 dcs total, today 4 times in about 2 hrs, this TRIBBLE gets old for me real fast.

  0
• sgtfloydpepper

  sgtfloydpepper#7911

  Member Posts: 1,111 Arc User

  July 2016

  Another day, another several hours of disconnections every 5, 15, 30, 45 or 60 minutes. Lovely. >_>

  

  0
• chr22 Member Posts: 19 Arc User

  July 2016

  getting a ton of rubberbanding but don't know if it's due to the servers or Xfinity because sometimes it jumps and other times it goes away

  0
• predcon Member Posts: 478 Arc User

  July 2016

  Srsly, Cryptic. You've got a Lifetime Subscription sale on. Surely you've got enough money to spend on putting a fresh lemon in your server. Maybe even upgrade that aluminum to copper?

  0
• atomicmunkey

  atomicmunkey#9096

  Member Posts: 41 Arc User

  July 2016

  predcon wrote: »

  Srsly, Cryptic. You've got a Lifetime Subscription sale on. Surely you've got enough money to spend on putting a fresh lemon in your server. Maybe even upgrade that aluminum to copper?

  
  Their server's probably crank powered at this point. Jesus, All these issues made me opt out on the lifer. I'm on a broadband fiber connection and even I'm getting rubberbands/random SNR's
  These server issues continue:all the people who came back for AOY will leave; and rather quickly.
  
  
  

  0
• sgtfloydpepper

  sgtfloydpepper#7911

  Member Posts: 1,111 Arc User

  July 2016

  atomicmunkey#9096 wrote: »

  predcon wrote: »

  Srsly, Cryptic. You've got a Lifetime Subscription sale on. Surely you've got enough money to spend on putting a fresh lemon in your server. Maybe even upgrade that aluminum to copper?

  
  Their server's probably crank powered at this point. Jesus, All these issues made me opt out on the lifer. I'm on a broadband fiber connection and even I'm getting rubberbands/random SNR's
  These server issues continue:all the people who came back for AOY will leave; and rather quickly.
  
  

  
  Chances are, their servers are in clusters and one or more of those clusters are malfunctioning for any number of reasons, which I've already listed and reported to support.
  
  It's gotten a little better on my end. Still getting a lot of SNR's, but haven't gotten disconnected in the last 2 days. I probably just jinxed it.

  

  0
• jaredbuck Member Posts: 1 Arc User

  July 2016

  Can log into game but the play button is not appearing. I kept getting disconnected multiple times last night and I NEVER have problems with DCs. I have the fastest internet available in my area. Come on Cryptic and PW, get your acts together and fix the server code!

  0
• salvation4 Member Posts: 1,167 Arc User

  July 2016 edited July 2016

  atomicmunkey#9096 wrote: »

  predcon wrote: »

  Srsly, Cryptic. You've got a Lifetime Subscription sale on. Surely you've got enough money to spend on putting a fresh lemon in your server. Maybe even upgrade that aluminum to copper?

  
  Their server's probably crank powered at this point. Jesus, All these issues made me opt out on the lifer. I'm on a broadband fiber connection and even I'm getting rubberbands/random SNR's
  These server issues continue:all the people who came back for AOY will leave; and rather quickly.

  
  +1 to this..I came back after a long gap (Late 2012) to a very horrid server problem..Cryptic support always blammed my connection for it so no help there after telling them I would sub only if they fixed this..I even went to my ISP chief divisional engineer and he said there is nothing wrong on the ISP ends, I took the logs to my companies network admin and he said its an issue at the hosts end..SO yeah that pretty much summed it up for me that cryptic support has no reply but blame the end user for their connection..And the kicker in one reply was because I play from India that is the likely cause as they dont get many people from that distance..I joined back in May this year, also note that I do play SWTOR on and off, maxed out, and I cant get any issue relating to servers not even if I ALT+TAB and keep a youtube video playing in the back ground at HD and have every device on wifi ON at 512kbps (Thats because my higher speed cap of 4MBPS is limited to 10GB and STO hogs most of it with its gigantic patches all in excess of 500-600MB)!!!!
  
  PS: I do NOT use on-demand patching at all..It will just TRIBBLE everthing up..Luckily SWTOR doesnt have this on-demand patching TRIBBLE in it, so basically everyone in-game is at the same patch level after the starter planet so there arent any hogs on the game servers patching while playing..

  Adrian-Uss Sovereign NCC-73811 (LVL 65 FED ENG) UR/E MKXV Fleet Intel Assault Cruiser (April 2012) (Main)
  Adu-Uss Firefox NCC-93425-F (LVL 65 FED AoY ENG) UR/VR MKXV Fleet Intel Assault Cruiser (July 2016)
  Jean-Uss Seratoga Ravenna (LVL 60 FED Delta ENG) UC/R MKVI Bajoran Escort (April 2018)
  Dubsa-RRW Mnaudh (LVL 50 FED allied ROM Delta ENG) Warbird (May 2018)
  Marop-IKS Orunthi (LVL 50 KNG Delta ENG) BoP (May 2018)
  Kanak'lan-TRIBBLE (LVL 65 DOM Gamma ENG) TRIBBLE (June 2018)

  0
• forstoguy Member Posts: 17 Arc User

  July 2016

  Yeah I've also been getting alot of random disconnects and I know for a fact its not my ISP. I play several other games including WoW, SWTOR, Diablo 3, just to name a few. Don't have any connection issues with any of them.

  0