It seems pretty evident to me that refunds were intended, but their measures of determining who is eligible might be flawed, if they did indeed consider people using emulators/Wine etc. as non-eligible . Whether you can get that actually to the people that make the decision is questionable and need to be worked.
But I think one problem is - they can't actually detect if you were using an emulator. Wine will look to Cryptic exactly like a normal Windows machine. So how do they distinguish you from someone that uses Mac and Windows interchangeably? That might be more than you expect, and if all those false positives get a refund, this will also cause problems - because it also might make losing lifetime subscription benefits that a customer enjoyed previously.
And -a nyone of you that is trying emulators, Wine or BootCamp _now_ - you strongly imply you seem to have the technical capability to play STO, and also the intention of keeping to play it. If you don't want to give up the game, then there is no need to refund anything either, since you will still benefit from what you purchased.
Star Trek Online Advancement: You start with lowbie gear, you end with Lobi gear.
I can see the Cryptic/PWE point of view so don't think i'm blind to this. However its the way its been carried out and handled that i take issue with.
If no one here back in October hadn't posted a Wine Wrapper to log into the game when they broke the client back when i was still a verified MAC user, i'd have not know any other way to get into the game i was offline for several days until this Wine Wrapper became available.without it for the duration of that outage i would not have been playing the game therefore Cryptic would not have provided me a service during the time of this outage.
.
All my knowledge of emulators have come from helpful people on these forums so thank you.
And that is the is the basis of my dispute for those being denied refunds.
1. If an account shows pre-S11 outage you are a verified MAC user and its only during this outage that status is changed then depending upon whether you showed evidence of going back to Cryptic's Mac Client after it was fixed you should be eligible for a refund not as far back as October i'd say last 30 days seems fair from closure notice
2. If you did not access any type of emulator then you should get refunded. How you as the customer can prove this is the difficult question. (Some have stated here they haven't used one and been declined)
Now i can see Cryptic/PWE POV. However there are certain circumstances that need discretion when giving or not giving a refund such as was the customer verified using a MAC and stopped using one when we couldn't provide access via our client i keep coming back to this as this is very important as its the most important point.
I get the use of an emulator allows access to the game. But also remember these emulators are 3rd party software that Cryptic/PWE cannot provide techencial support for. So although i maybe able to access the game unless i install Windows or buy Windows if i haven't got a copy, i'm using unsupported software to access there game. Therefore although i may still have access to my account use of these 3rd party emulators is solely at my own risk. So why do it why continue to play on software that has no support ?
Dam i wish i could just walk away from this game and follow my wallets example.
Its like my Wednesday night football i enjoy playing but there's certain people i don't like having on my team. Do i stop playing because i dislike these people (Cryptic/PWE) or continue to play (My Enjoyment) but play for myself (My Enjoyment) and not pass the ball (Money) to those people (Cryptic/PWE)
And -a nyone of you that is trying emulators, Wine or BootCamp _now_ - you strongly imply you seem to have the technical capability to play STO, and also the intention of keeping to play it. If you don't want to give up the game, then there is no need to refund anything either, since you will still benefit from what you purchased.
That doesn't really follow. Remember that they are refunding zen back to the ARC balance. Such a refund has no purpose UNLESS you're going to keep playing the game, which you can't do without buying a PC, buying a copy of Windows and setting up Bootcamp, or rolling an emulator. So this clearly was not a refund intended to reimburse people who WOULDN'T be playing the game anymore, but rather one intended to entice people to go through the hassle and/or expense necessary to continue playing.
Well, we've all incurred hassle and/or expense (excepting those who feel they can only keep their self-respect by walking away from something they enjoy, of course). Many of us who used emulators while the client was broken now need to find a better solution, because the emulator isn't a viable long-term option due to performance problems. Those who choose to use Bootcamp must now reboot into an entirely new environment, losing access to the other software they might normally switch between while playing the game. Some of us bought new machines. All of these things were done with the pretty clear and reasonable expectation that the hassle and/or expense would be mitigated by having some zen waiting for us once we got switched over, to say, "hey, sorry we pulled the rug out from under you, we value your business and want to keep you happy, so here's some of your zen back to get some extra stuff."
They can do better, and they need to make it right.
And -a nyone of you that is trying emulators, Wine or BootCamp _now_ - you strongly imply you seem to have the technical capability to play STO, and also the intention of keeping to play it. If you don't want to give up the game, then there is no need to refund anything either, since you will still benefit from what you purchased.
That doesn't really follow. Remember that they are refunding zen back to the ARC balance. Such a refund has no purpose UNLESS you're going to keep playing the game, which you can't do without buying a PC, buying a copy of Windows and setting up Bootcamp, or rolling an emulator. So this clearly was not a refund intended to reimburse people who WOULDN'T be playing the game anymore, but rather one intended to entice people to go through the hassle and/or expense necessary to continue playing.
Well, we've all incurred hassle and/or expense (excepting those who feel they can only keep their self-respect by walking away from something they enjoy, of course). Many of us who used emulators while the client was broken now need to find a better solution, because the emulator isn't a viable long-term option due to performance problems. Those who choose to use Bootcamp must now reboot into an entirely new environment, losing access to the other software they might normally switch between while playing the game. Some of us bought new machines. All of these things were done with the pretty clear and reasonable expectation that the hassle and/or expense would be mitigated by having some zen waiting for us once we got switched over, to say, "hey, sorry we pulled the rug out from under you, we value your business and want to keep you happy, so here's some of your zen back to get some extra stuff."
They can do better, and they need to make it right.
They're keeping out of this and on purpose. The purpose is to hope it dies down. I will still rabble, even if I didn't spend Zen during the time window (I had to look at past transactions and the last one was in May 2015, well outside the window).
Again, a three-tier approach would have worked so much better. If you played on the Mac client f2p, you get 10 Master Keys and the hope that you play on an emulator or Windows partition. If you paid during the window, you get either your money back or DOUBLE the Zen back (I think a lot would get the double Zen). If you had a subscription you either got the money back (and sub dropped) or 25,000 Zen.
Like I said, I don't care how ridiculously OP it sounds to have this happen. This really feels like a curve ball was thrown and it needs some kind of solution other than "let's shut up and hope they all die out."
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Well, the thing about Mac users is we're used to stuff working the way it's supposed to, and so we get really indignant when it doesn't. That goes for both products and service.
I always find it interesting that Windows PC users always feel compelled to chime in on Mac related issues. They arrogantly express their distain for anything non windows as they bathe themselves in the glory of the Bill Gates Kool-Aid. It's bad enough to be so reprehensibly treated by ARC and Perfect World, but after listening to all of the Window's good mac bad dribble for 30+ years I think it's really time for them to get over themselves and keep their uniformed and unwanted opinions silent.
As I have said before, the issue related to the closure is not a mac issue. ARC and Perfect World either misrepresented their intent to issue refunds to mac users or they inaccurately developed their list of mac only users. In either event, as a customer who greatly enjoyed the game and spent considerably more money playing this game than any game ever, I feel I have a right to express my contempt for ARC's and Perfect World's handling of the Mac client closure without a bunch of windows users adding their misinformed two (2) cents.
Sorry to get on my soapbox, but the only hope for any satisfaction on this issue is that someone with ARC or Perfect Would with a molecule of honor or a sense of good business practice may read these posts and be compelled to actually do something to support their customers not their bottom line.
Sorry to get on my soapbox, but the only hope for any satisfaction on this issue is that someone with ARC or Perfect Would with a molecule of honor or a sense of good business practice may read these posts and be compelled to actually do something to support their customers not their bottom line.
In this case, supporting their customers is supporting their bottom line. They stand to bring in a lot more cash in the long term if they treat us well and provide the promised reimbursements than if they treat us poorly, making us want never to spend another dime on Zen.
They're keeping out of this and on purpose. The purpose is to hope it dies down.
Sadly this is exactly what is going to happen. Morally we know they are wrong, they know they wrong.
I had asked Trendy to chime in with any advice but i didn't and could't expect her to do that unless it is was an official statement being made by Cryptic/PWE.
Although i had hoped this would have caught someones attention so a statement could be made. (Who knows perhaps they are still thinking about it and how to word it).
How can we engage and talk to Cryptic/PWE when they are running with full cloak regarding the MAC Closure and refunds.
So some here will stop playing out of principle due to feeling let down, Some will continue but never sink money into the game again and there will be those that simply migrate to emulators/Windows and carry on about their business.
And Cryptic/PWE go about their merry business and this does get forgotten.
Cryptic will is trying to ignore you, and it's not right.
They don't care.
Personally, despite being a Windows 7 user and never having used a Mac, I won't invest money in the game because of this.
One of my Steam friends (and a fellow STO-er) used the Mac client, although it broke on him and refused to work sometime after New Dawn released. While he does intend to get a windows license and use Bootcamp, Cryptic should have reimbursed those who couldn't play. My friend unverified himself as a Mac user by using my computer to do the daily.
I've also been watching this thread in order to try to find solutions for my friend to keep playing the game.
It is really frustrating to be denied a refund because during a period of time Cryptic's launcher was broken, some helpful people on these forums found us a workaround to be able to get back into the game. Now they are pulling the plug on the Client and MAC support. But they still want us to play, but via these emulators which were used when the service was interupted which they have used the excuse to excluded us from.
The refund as an ACC balance not a direct monetary refund back to your bank, its an incentive to encourage us make the transition to emulators or windows and keep playing and paying.
i'm confident that if i didn't use these workarounds i'd still be disqualified.
Cryptic/PWE you have a number of unhappy customers that feel a little cheated regarding the transparency of your closure statement and refunds offered only to be denied by your support team for reasons not specified in the closure statement.
I accept that use of an emulator does show the ability to access ones account via other means and continued use of one during a period of time when the official launcher was working is grounds to disqualify a person from claiming a refund.
HOWEVER i'm talking about those verified MAC users that lost that status when you broke the server forcing them to either find a workaround or not play.
I'm pretty sure at the time having your MAC player base not play was not something you wanted to encourage whilst you fixed the official client as those not playing are players not buying Zen.
So i ask you what action are you taking to support those customers that lost MAC status because of a issue you created ?......
Ensign "No response sir"
Captain "Repeat transmission"
Ensign "Its no good sir all i'm getting is static"
So... new arc client is coming that gives rewards for completing quests.... anyone think this is the real reason for them canning the mac client?
Who knows, does seem a bit conicidental that at the start of this month they announce MAC is going and now announce a update to the ARC Client. No smoke without fire they say
Wonder how this will effect those still using MAC's that haven't installed Bootcamp or Parallels ?
I imagine this is around when Mac support officially ends. That said, I'm not concerned with the "real" reason. The reason they gave was plausible enough, especially if Transgaming is no longer supporting Cider.
Good news, though: my ticket was finally escalated. Didn't say much — only that they are aware of the feedback in the forums and have forwarded it, and the feedback from various tickets, to the devs who provided the list of Mac users. We'll see if this gets anywhere. If any of you still have tickets open, I encourage you to keep at it.
So... new arc client is coming that gives rewards for completing quests.... anyone think this is the real reason for them canning the mac client?
Who knows, does seem a bit conicidental that at the start of this month they announce MAC is going and now announce a update to the ARC Client. No smoke without fire they say
Wonder how this will effect those still using MAC's that haven't installed Bootcamp or Parallels ?
Most likely it will involve installing Arc Client into whatever WINE bottle we currently have Steam installed. This may or may not wind up being a good thing for the WINE bottle we have STO built into.
EDIT--Take that back as STO works under a WINDOWS XP bottle and client requires 7, 8, or 10.
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If there are posts here that do not appeal to you, or opinions you disagree with, the best way to deal with that is to resist the urge to add comments. Instead, engage with the content you like! Don't feed the trolls!
Good news, though: my ticket was finally escalated. Didn't say much — only that they are aware of the feedback in the forums and have forwarded it, and the feedback from various tickets, to the devs who provided the list of Mac users. We'll see if this gets anywhere. If any of you still have tickets open, I encourage you to keep at it.
I would leave my ticket open but after escalating i was dealing with a Tennzor. Lead Game Master and hit the brick wall of you used an emulator, disputed explaining it was initially due to them not providing access during Oct/Nov outage, i got nowhere. Which cost me my MAC User status. He closed the ticket after several polite back and fourths and the last 2 updates i made to it received no reply and were automatically closed, not because he choose not to answer but because he had done all he could and didn't have the authority to override company policy.
I really hope you get somewhere and that they realise they made a huge mistake excluding people during that period and take responsibility that they left people with 2 choices when they couldn't provide MAC Support and those were.
1. Don't play (which is dangerous as if you can't play then you go do something else and may not return).
2. Find a alt route back into the game and support their metrics and spend money.
Most likely it will involve installing Arc Client into whatever WINE bottle we currently have Steam installed. This may or may not wind up being a good thing for the WINE bottle we have STO built into.
EDIT--Take that back as STO works under a WINDOWS XP bottle and client requires 7, 8, or 10.
Ugh potentially more unwanted software to install on my harddrive. When i was using windows i pulled the launcher out the game files so i could bypass ARC.
Arc Client is currently running for me via CrossOver, even though it is specifically a Windows XP bottle. I installed it under the same one as Steam and STO. Arc Client picked up the Steam-installed STO.
curiouser and curiouser...
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Yeah, Tennzor is just giving me the same song and dance: every effort was made, etc. Efforts are irrelevant if they produce an inaccurate list. I'll keep at it.
Yeah, Tennzor is just giving me the same song and dance: every effort was made, etc. Efforts are irrelevant if they produce an inaccurate list. I'll keep at it.
Sorry to hear you ran into the same problem as me. No one at Cryptic/PWE is listening or interested.
Wonder when we will get a similar statement for Windows that we got about the MAC Client, Regarding the instability and quality of the client and players not being able to login due to connection issues.
Actually got a response on Twitter last night from the PWE communications manager. Said he'd discuss with the team today. We'll see if anything comes of it.
Actually got a response on Twitter last night from the PWE communications manager. Said he'd discuss with the team today. We'll see if anything comes of it.
So they should with todays server issues Shows that the Windows client isn't all rosy and has its own quality issues. It never was a issue about the software/hardware the player was using, PC or MAC, but the lack of software and hardware investment given to the game developers by PWE
Actually got a response on Twitter last night from the PWE communications manager. Said he'd discuss with the team today. We'll see if anything comes of it.
So they should with todays server issues Shows that the Windows client isn't all rosy and has its own quality issues. It never was a issue about the software/hardware the player was using, PC or MAC, but the lack of software and hardware investment given to the game developers by PWE
It was an issue of the WINE emulation layer they used on their official Mac client. The Cider layer, which PWE and many others (including the LEGO games) were using was pretty much dead in 2011 if not a hair earlier. At the time, Cider was a godsend for game developers, because all they needed to do was throw that layer around the Win binary to make it work.
Now we're seeing the issue of throwing all of your chips onto one spot of the roulette wheel. PWE, and others placed their bets on a near universal spot that guaranteed payout. Unfortunately, the wheel just hit 0 and we all lose.
And yes, it could have been done as a pure Mac application, but the reward would have to justify the risk of paying someone to do it. Would enough Mac users spend real life money to justify the hiring of a team to do an official (Xcode) Mac client? Guess we'll never know.
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So this is weird, but it seems like the Mac client just downloaded an update. Anybody else notice that?
I couldn't tell you, i've quit using the MAC Client mainly because i have no C-Store access to reclaim any ship purchases i have for Admiralty cards for a few alts missing them.
So this is weird, but it seems like the Mac client just downloaded an update. Anybody else notice that?
I couldn't tell you, i've quit using the MAC Client mainly because i have no C-Store access to reclaim any ship purchases i have for Admiralty cards for a few alts missing them.
I don't really have any other option yet. The PC I ordered was defective, and I'm waiting for the replacement. (I'm not overly upset about this, because it's exactly the sort of experience I expected!)
So this is weird, but it seems like the Mac client just downloaded an update. Anybody else notice that?
I couldn't tell you, i've quit using the MAC Client mainly because i have no C-Store access to reclaim any ship purchases i have for Admiralty cards for a few alts missing them.
I don't really have any other option yet. The PC I ordered was defective, and I'm waiting for the replacement. (I'm not overly upset about this, because it's exactly the sort of experience I expected!)
Why not use CrossOver? Or PlayOnMac?
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If there are posts here that do not appeal to you, or opinions you disagree with, the best way to deal with that is to resist the urge to add comments. Instead, engage with the content you like! Don't feed the trolls!
It's a 2011 Mini. The official client is playable, but just barely. Wineskin isn't playable at all, outside of stuff like chatting and playing the exchange. I didn't want to mess with a paid emulation solution just to continue a substandard experience, and I didn't want to deal with Bootcamp because I tend to switch out of the game to other apps quite a bit.
And, frankly, the Mac gaming situation is going to get worse, not better. Apple's prioritized form factor and battery life over game performance, so while the machines are excellent and I still use them for everything else, the gap in graphics performance between large desktops with discrete graphics and ultra-thing Macs with integrated graphics is just going to continue to increase. So I figured I'd resisted having a gaming PC for long enough (30 years!), and went ahead and ordered one.
I really don't blame Cryptic for their decision to drop official Mac support, especially if Cider is an orphaned product. I just wish they'd actually lived up to their promises on the zen reimbursements.
Hey Eighrichte how did you get on with the people you spoke with on Twitter ? Any joy ? or did you get palmed off again ?
Also is anyone else running PlayOnMac and finding Dyson Ground BZ crashes to desktop intermittently. Usually when the V-Rex spawns or mid fight. Running the game on low settings with a NVIDIA GeForce GT 750M 1024 MB and 8gb ram
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But I think one problem is - they can't actually detect if you were using an emulator. Wine will look to Cryptic exactly like a normal Windows machine. So how do they distinguish you from someone that uses Mac and Windows interchangeably? That might be more than you expect, and if all those false positives get a refund, this will also cause problems - because it also might make losing lifetime subscription benefits that a customer enjoyed previously.
And -a nyone of you that is trying emulators, Wine or BootCamp _now_ - you strongly imply you seem to have the technical capability to play STO, and also the intention of keeping to play it. If you don't want to give up the game, then there is no need to refund anything either, since you will still benefit from what you purchased.
If no one here back in October hadn't posted a Wine Wrapper to log into the game when they broke the client back when i was still a verified MAC user, i'd have not know any other way to get into the game i was offline for several days until this Wine Wrapper became available.without it for the duration of that outage i would not have been playing the game therefore Cryptic would not have provided me a service during the time of this outage.
.
All my knowledge of emulators have come from helpful people on these forums so thank you.
And that is the is the basis of my dispute for those being denied refunds.
1. If an account shows pre-S11 outage you are a verified MAC user and its only during this outage that status is changed then depending upon whether you showed evidence of going back to Cryptic's Mac Client after it was fixed you should be eligible for a refund not as far back as October i'd say last 30 days seems fair from closure notice
2. If you did not access any type of emulator then you should get refunded. How you as the customer can prove this is the difficult question. (Some have stated here they haven't used one and been declined)
Now i can see Cryptic/PWE POV. However there are certain circumstances that need discretion when giving or not giving a refund such as was the customer verified using a MAC and stopped using one when we couldn't provide access via our client i keep coming back to this as this is very important as its the most important point.
I get the use of an emulator allows access to the game. But also remember these emulators are 3rd party software that Cryptic/PWE cannot provide techencial support for. So although i maybe able to access the game unless i install Windows or buy Windows if i haven't got a copy, i'm using unsupported software to access there game. Therefore although i may still have access to my account use of these 3rd party emulators is solely at my own risk. So why do it why continue to play on software that has no support ?
Dam i wish i could just walk away from this game and follow my wallets example.
Its like my Wednesday night football i enjoy playing but there's certain people i don't like having on my team. Do i stop playing because i dislike these people (Cryptic/PWE) or continue to play (My Enjoyment) but play for myself (My Enjoyment) and not pass the ball (Money) to those people (Cryptic/PWE)
That doesn't really follow. Remember that they are refunding zen back to the ARC balance. Such a refund has no purpose UNLESS you're going to keep playing the game, which you can't do without buying a PC, buying a copy of Windows and setting up Bootcamp, or rolling an emulator. So this clearly was not a refund intended to reimburse people who WOULDN'T be playing the game anymore, but rather one intended to entice people to go through the hassle and/or expense necessary to continue playing.
Well, we've all incurred hassle and/or expense (excepting those who feel they can only keep their self-respect by walking away from something they enjoy, of course). Many of us who used emulators while the client was broken now need to find a better solution, because the emulator isn't a viable long-term option due to performance problems. Those who choose to use Bootcamp must now reboot into an entirely new environment, losing access to the other software they might normally switch between while playing the game. Some of us bought new machines. All of these things were done with the pretty clear and reasonable expectation that the hassle and/or expense would be mitigated by having some zen waiting for us once we got switched over, to say, "hey, sorry we pulled the rug out from under you, we value your business and want to keep you happy, so here's some of your zen back to get some extra stuff."
They can do better, and they need to make it right.
They're keeping out of this and on purpose. The purpose is to hope it dies down. I will still rabble, even if I didn't spend Zen during the time window (I had to look at past transactions and the last one was in May 2015, well outside the window).
Again, a three-tier approach would have worked so much better. If you played on the Mac client f2p, you get 10 Master Keys and the hope that you play on an emulator or Windows partition. If you paid during the window, you get either your money back or DOUBLE the Zen back (I think a lot would get the double Zen). If you had a subscription you either got the money back (and sub dropped) or 25,000 Zen.
Like I said, I don't care how ridiculously OP it sounds to have this happen. This really feels like a curve ball was thrown and it needs some kind of solution other than "let's shut up and hope they all die out."
If there are posts here that do not appeal to you, or opinions you disagree with, the best way to deal with that is to resist the urge to add comments. Instead, engage with the content you like! Don't feed the trolls!
Lol, Mac users used to stuff working.
That's quite funny, thank you sir
As I have said before, the issue related to the closure is not a mac issue. ARC and Perfect World either misrepresented their intent to issue refunds to mac users or they inaccurately developed their list of mac only users. In either event, as a customer who greatly enjoyed the game and spent considerably more money playing this game than any game ever, I feel I have a right to express my contempt for ARC's and Perfect World's handling of the Mac client closure without a bunch of windows users adding their misinformed two (2) cents.
Sorry to get on my soapbox, but the only hope for any satisfaction on this issue is that someone with ARC or Perfect Would with a molecule of honor or a sense of good business practice may read these posts and be compelled to actually do something to support their customers not their bottom line.
In this case, supporting their customers is supporting their bottom line. They stand to bring in a lot more cash in the long term if they treat us well and provide the promised reimbursements than if they treat us poorly, making us want never to spend another dime on Zen.
Sadly this is exactly what is going to happen. Morally we know they are wrong, they know they wrong.
I had asked Trendy to chime in with any advice but i didn't and could't expect her to do that unless it is was an official statement being made by Cryptic/PWE.
Although i had hoped this would have caught someones attention so a statement could be made. (Who knows perhaps they are still thinking about it and how to word it).
How can we engage and talk to Cryptic/PWE when they are running with full cloak regarding the MAC Closure and refunds.
So some here will stop playing out of principle due to feeling let down, Some will continue but never sink money into the game again and there will be those that simply migrate to emulators/Windows and carry on about their business.
And Cryptic/PWE go about their merry business and this does get forgotten.
They don't care.
Personally, despite being a Windows 7 user and never having used a Mac, I won't invest money in the game because of this.
One of my Steam friends (and a fellow STO-er) used the Mac client, although it broke on him and refused to work sometime after New Dawn released. While he does intend to get a windows license and use Bootcamp, Cryptic should have reimbursed those who couldn't play. My friend unverified himself as a Mac user by using my computer to do the daily.
I've also been watching this thread in order to try to find solutions for my friend to keep playing the game.
It is really frustrating to be denied a refund because during a period of time Cryptic's launcher was broken, some helpful people on these forums found us a workaround to be able to get back into the game. Now they are pulling the plug on the Client and MAC support. But they still want us to play, but via these emulators which were used when the service was interupted which they have used the excuse to excluded us from.
The refund as an ACC balance not a direct monetary refund back to your bank, its an incentive to encourage us make the transition to emulators or windows and keep playing and paying.
i'm confident that if i didn't use these workarounds i'd still be disqualified.
Cryptic/PWE you have a number of unhappy customers that feel a little cheated regarding the transparency of your closure statement and refunds offered only to be denied by your support team for reasons not specified in the closure statement.
I accept that use of an emulator does show the ability to access ones account via other means and continued use of one during a period of time when the official launcher was working is grounds to disqualify a person from claiming a refund.
HOWEVER i'm talking about those verified MAC users that lost that status when you broke the server forcing them to either find a workaround or not play.
I'm pretty sure at the time having your MAC player base not play was not something you wanted to encourage whilst you fixed the official client as those not playing are players not buying Zen.
So i ask you what action are you taking to support those customers that lost MAC status because of a issue you created ?......
Ensign "No response sir"
Captain "Repeat transmission"
Ensign "Its no good sir all i'm getting is static"
Who knows, does seem a bit conicidental that at the start of this month they announce MAC is going and now announce a update to the ARC Client. No smoke without fire they say
Wonder how this will effect those still using MAC's that haven't installed Bootcamp or Parallels ?
Good news, though: my ticket was finally escalated. Didn't say much — only that they are aware of the feedback in the forums and have forwarded it, and the feedback from various tickets, to the devs who provided the list of Mac users. We'll see if this gets anywhere. If any of you still have tickets open, I encourage you to keep at it.
Most likely it will involve installing Arc Client into whatever WINE bottle we currently have Steam installed. This may or may not wind up being a good thing for the WINE bottle we have STO built into.
EDIT--Take that back as STO works under a WINDOWS XP bottle and client requires 7, 8, or 10.
If there are posts here that do not appeal to you, or opinions you disagree with, the best way to deal with that is to resist the urge to add comments. Instead, engage with the content you like! Don't feed the trolls!
I would leave my ticket open but after escalating i was dealing with a Tennzor. Lead Game Master and hit the brick wall of you used an emulator, disputed explaining it was initially due to them not providing access during Oct/Nov outage, i got nowhere. Which cost me my MAC User status. He closed the ticket after several polite back and fourths and the last 2 updates i made to it received no reply and were automatically closed, not because he choose not to answer but because he had done all he could and didn't have the authority to override company policy.
I really hope you get somewhere and that they realise they made a huge mistake excluding people during that period and take responsibility that they left people with 2 choices when they couldn't provide MAC Support and those were.
1. Don't play (which is dangerous as if you can't play then you go do something else and may not return).
2. Find a alt route back into the game and support their metrics and spend money.
Ugh potentially more unwanted software to install on my harddrive. When i was using windows i pulled the launcher out the game files so i could bypass ARC.
Arc Client is currently running for me via CrossOver, even though it is specifically a Windows XP bottle. I installed it under the same one as Steam and STO. Arc Client picked up the Steam-installed STO.
curiouser and curiouser...
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Sorry to hear you ran into the same problem as me. No one at Cryptic/PWE is listening or interested.
https://i.imgur.com/TXZq85H.jpg
So they should with todays server issues Shows that the Windows client isn't all rosy and has its own quality issues. It never was a issue about the software/hardware the player was using, PC or MAC, but the lack of software and hardware investment given to the game developers by PWE
It was an issue of the WINE emulation layer they used on their official Mac client. The Cider layer, which PWE and many others (including the LEGO games) were using was pretty much dead in 2011 if not a hair earlier. At the time, Cider was a godsend for game developers, because all they needed to do was throw that layer around the Win binary to make it work.
Now we're seeing the issue of throwing all of your chips onto one spot of the roulette wheel. PWE, and others placed their bets on a near universal spot that guaranteed payout. Unfortunately, the wheel just hit 0 and we all lose.
And yes, it could have been done as a pure Mac application, but the reward would have to justify the risk of paying someone to do it. Would enough Mac users spend real life money to justify the hiring of a team to do an official (Xcode) Mac client? Guess we'll never know.
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I couldn't tell you, i've quit using the MAC Client mainly because i have no C-Store access to reclaim any ship purchases i have for Admiralty cards for a few alts missing them.
I don't really have any other option yet. The PC I ordered was defective, and I'm waiting for the replacement. (I'm not overly upset about this, because it's exactly the sort of experience I expected!)
Why not use CrossOver? Or PlayOnMac?
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It's a 2011 Mini. The official client is playable, but just barely. Wineskin isn't playable at all, outside of stuff like chatting and playing the exchange. I didn't want to mess with a paid emulation solution just to continue a substandard experience, and I didn't want to deal with Bootcamp because I tend to switch out of the game to other apps quite a bit.
And, frankly, the Mac gaming situation is going to get worse, not better. Apple's prioritized form factor and battery life over game performance, so while the machines are excellent and I still use them for everything else, the gap in graphics performance between large desktops with discrete graphics and ultra-thing Macs with integrated graphics is just going to continue to increase. So I figured I'd resisted having a gaming PC for long enough (30 years!), and went ahead and ordered one.
I really don't blame Cryptic for their decision to drop official Mac support, especially if Cider is an orphaned product. I just wish they'd actually lived up to their promises on the zen reimbursements.
Also is anyone else running PlayOnMac and finding Dyson Ground BZ crashes to desktop intermittently. Usually when the V-Rex spawns or mid fight. Running the game on low settings with a NVIDIA GeForce GT 750M 1024 MB and 8gb ram