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Forums > Home› Support› PC, Network, and Other Technical Issues› Windows and General: PC, Network, and Other Technical Issues

Cryptic, check whatever you have at "198.49.243.253"

tunebreakertunebreaker Member Posts: 1,222 Arc User
in Windows and General: PC, Network, and Other Technical Issues
Few days ago, when I got tired from lags, I decided to run a tracert (on patchserver.crypticstudios.com, obviously). And I found that package was seriously stalled at 198.49.243.253, which should be a network switch owned by Cryptic Studios. Then I saw the notice about horrendously long maintenance that was supposed to focus on network problems.

Yet when I logged in today, lags/rubberbanding were still there to greet me and it still took 800ms+ for the package to move to 198.49.243.253. So, since I don't see any improvements, I have to ask: what did you exactly do yesterday?

Full tracert (made just 5 minutes before posting this) results below
Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:

1 6 ms 8 ms 7 ms 10.204.0.1
2 9 ms * 12 ms akad-bb1-te0-0-1-0.starman.ee [85.253.5.26]
3 * 7 ms 10 ms xe023.RT.ELN.TLL.EE.retn.net [87.245.242.76]
4 39 ms 35 ms 40 ms et010-8.RT.TC2.AMS.NL.retn.net [87.245.234.118]

5 37 ms 37 ms 42 ms er1.ams1.nl.above.net [80.249.208.122]
6 40 ms 39 ms * ae8.cr1.ams5.nl.zip.zayo.com [64.125.30.205]
7 118 ms 120 ms 117 ms xe-0-2-0.cr2.lga5.us.zip.zayo.com [64.125.27.185
]
8 120 ms 118 ms 118 ms ae1.cr1.lga5.us.zip.zayo.com [64.125.29.37]
9 121 ms 122 ms 121 ms ae7.mpr3.bos2.us.zip.zayo.com [64.125.21.225]
10 123 ms 124 ms 127 ms 208.184.110.70.IPYX-072053-002-ZYO.above.net [20
8.184.110.70]
11 123 ms 128 ms 122 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.1
04]
12 * 128 ms 126 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
61.78]
13 * 126 ms 127 ms 198.49.243.250
14 781 ms 874 ms 881 ms 198.49.243.253
15 * * * Request timed out.
16 * 126 ms 123 ms xboxpatchserver.crypticstudios.com [208.95.185.4
1]

Trace complete.

ypKK3uF.png

U.S.S. Buteo Regalis - Brigid Multi-Mission Surveillance Explorer build
R.R.W. Ri Maajon - Khopesh Tactical Dreadnought Warbird build

My Youtube channel containing STO videos.
«1

Comments

  • kirimuffinkirimuffin Member Posts: 695 Arc User
    Same thing here. Been having problems, did a tracert, and 198.49.243.253 seems to be the culprit.
  • f9thretxcf9thretxc Member Posts: 505 Arc User
    Exact same thing from me. Heh, I should have posted here instead of making a new post.​​
    My mother always told me to walk away from a fight, The Marines taught me how.
  • daviesdaviesdaviesdavies Member Posts: 277 Arc User
    I was farming tribbles before that happened to me, were you guys doing the same thing? Sometime I got busted and cant log back in for days
    Mzd8i1c.gif
  • dbzvelenadbzvelena Member Posts: 11 Arc User
    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Users\me>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms 192.168.0.1
    2 9 ms 5 ms 5 ms 10.15.23.1
    3 9 ms 7 ms 7 ms 212.142.55.137
    4 8 ms 12 ms 10 ms 84.116.244.17
    5 36 ms 45 ms 36 ms nl-ams04a-ri2-xe-0-0-0.aorta.net [84.116.132.218
    ]
    6 15 ms 14 ms 18 ms er1.ams1.nl.above.net [80.249.208.122]
    7 17 ms 17 ms 22 ms ae8.cr1.ams5.nl.zip.zayo.com [64.125.30.205]
    8 108 ms 107 ms 107 ms xe-0-2-0.cr2.lga5.us.zip.zayo.com [64.125.27.185
    ]
    9 109 ms 106 ms 107 ms ae1.cr1.lga5.us.zip.zayo.com [64.125.29.37]
    10 118 ms 113 ms 113 ms ae7.mpr3.bos2.us.zip.zayo.com [64.125.21.225]
    11 102 ms 99 ms 100 ms 208.184.110.70.IPYX-072053-002-ZYO.above.net [20
    8.184.110.70]
    12 101 ms 103 ms 102 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.4
    1]
    13 100 ms 100 ms 99 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
    61.78]
    14 101 ms 101 ms 101 ms 198.49.243.250
    15 885 ms 850 ms 721 ms 198.49.243.253
    16 98 ms 99 ms 99 ms xboxpatchserver.crypticstudios.com [208.95.185.4
    1]

    Trace complete.

    C:\Users\me>

    As you can see, same problem here.
  • dentheman1dentheman1 Member Posts: 13 Arc User
    Same thing here in The Netherlands!
    Microsoft Windows [Version 6.3.9600]
    (c) 2013 Microsoft Corporation. Alle rechten voorbehouden.

    C:\windows\system32>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms router.asus.com [192.168.1.1]
    2 1 ms <1 ms <1 ms 192.168.178.1
    3 * * * Request timed out.
    4 7 ms 7 ms 7 ms gv-rc0011-cr101-xe-1-0-0-0.core.as9143.net [213.
    51.181.145]
    5 8 ms 8 ms 9 ms asd-tr0042-cr101-ae8-0.core.as9143.net [213.51.1
    58.12]
    6 * * 12 ms 213.46.182.93
    7 10 ms 9 ms 9 ms 84-116-130-130.aorta.net [84.116.130.130]
    8 9 ms 10 ms 9 ms 84.116.136.81
    9 24 ms 23 ms 23 ms er1.ams1.nl.above.net [80.249.208.122]
    10 15 ms 16 ms 16 ms ae14.cr1.ams10.nl.zip.zayo.com [64.125.21.77]
    11 100 ms 112 ms 100 ms v122.ae29.cr2.lga5.us.zip.zayo.com [64.125.30.16
    8]
    12 108 ms 108 ms 107 ms ae1.cr1.lga5.us.zip.zayo.com [64.125.29.37]
    13 106 ms 105 ms 106 ms ae7.mpr3.bos2.us.zip.zayo.com [64.125.21.225]
    14 113 ms 113 ms 114 ms 208.184.110.70.IPYX-072053-002-ZYO.above.net [20
    8.184.110.70]
    15 106 ms 107 ms 106 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.1
    04]
    16 106 ms 106 ms 106 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
    61.78]
    17 106 ms 106 ms 106 ms 198.49.243.250
    18 759 ms 856 ms 872 ms 198.49.243.253
    19 * * * Request timed out.
    20 113 ms * * xboxpatchserver.crypticstudios.com [208.95.185.4
    1]
    21 113 ms 113 ms * xboxpatchserver.crypticstudios.com [208.95.185.4
    1]
    22 * 113 ms 114 ms xboxpatchserver.crypticstudios.com [208.95.185.4
    1]

    Trace complete.

    C:\windows\system32>
  • tyrlanityrlani Member Posts: 10 Arc User
    Same thing here
    Tracing route to 208.95.186.12 over a maximum of 30 hops

    1 <1 ms <1 ms <1 ms 192.168.1.1
    2 5 ms 5 ms 5 ms 89.19.65.162
    3 5 ms 5 ms 5 ms 89.19.64.242
    4 5 ms 5 ms 5 ms ae3-111-ucr1.dub.cw.net [195.2.27.21]
    5 15 ms 14 ms 14 ms ae14-xcr1.bkl.cw.net [195.2.21.13]
    6 16 ms 15 ms 15 ms ae1-xcr1.hex.cw.net [195.2.24.150]
    7 16 ms 16 ms 16 ms ldn-b3-link.telia.net [62.115.41.109]
    8 16 ms 16 ms 16 ms ldn-bb2-link.telia.net [213.155.133.32]
    9 84 ms 111 ms 85 ms nyk-bb2-link.telia.net [213.248.65.94]
    10 93 ms 91 ms 91 ms bost-b1-link.telia.net [80.91.249.15]
    11 91 ms 92 ms 94 ms internap-ic-304640-bost-b1.c.telia.net [62.115.3
    8.110]
    12 91 ms 91 ms 91 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.1
    04]
    13 112 ms 91 ms 91 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
    61.78]
    14 92 ms 93 ms 91 ms 198.49.243.250
    15 * 529 ms 833 ms 198.49.243.253
    16 91 ms 90 ms 91 ms 208.95.186.12

    Trace complete.
  • despotofcartoonsdespotofcartoons Member Posts: 10 Arc User
    Boy, howdy, do I ever have the same problem. I'll be playing, and then I'll rubberband for a bit, then I freeze, then get kicked. Sometimes it happens within 10 minutes of the last time, and sometimes I'm good for 45 minutes. But one way or another, I just know it's coming.
    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\windows\system32>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 7 ms 3 ms 3 ms 192.168.0.1
    2 17 ms 10 ms 11 ms 10.105.0.1
    3 18 ms 21 ms 22 ms 192.168.22.65
    4 22 ms * 25 ms ae1.er2.dfw2.us.zip.zayo.com [208.184.232.181]
    5 33 ms 26 ms 23 ms ae7.cr2.dfw2.us.zip.zayo.com [64.125.20.233]
    6 * 55 ms 55 ms v103.ae29.cr2.dca2.us.zip.zayo.com [64.125.30.70
    ]
    7 65 ms 65 ms 65 ms ae0.mpr4.bos2.us.zip.zayo.com [64.125.20.29]
    8 65 ms 65 ms 65 ms ae2.mpr3.bos2.us.zip.zayo.com [64.125.25.41]
    9 71 ms 64 ms 64 ms 208.184.110.70.IPYX-072053-002-ZYO.above.net [20
    8.184.110.70]
    10 62 ms 62 ms 63 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.4
    1]
    11 63 ms 62 ms 74 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
    61.78]
    12 62 ms 65 ms 67 ms 198.49.243.250
    13 810 ms 796 ms 782 ms 198.49.243.253
    14 * * * Request timed out.
    15 66 ms 65 ms 64 ms xboxpatchserver.crypticstudios.com [208.95.185.4
    1]

    Trace complete.
  • djaricaricson#1377 djaricaricson
    djaricaricson#1377
         Member Posts: 36 Arc User
    edited October 2015
    yeah I agree same here. everytime I change characters, transfer maps etc I get kicked. I have to cntrl alt delete the game every single time and relog back in.
    Microsoft Windows [Version 6.3.9600]
    (c) 2013 Microsoft Corporation. All rights reserved.

    C:\Windows\System32>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms 192.168.0.1
    2 11 ms 9 ms 66 ms 68-67-80-1.wavecable.com [68.67.80.1]
    3 14 ms 23 ms 5 ms te-1-2.ar01.rkln-ca.wavecable.com [76.14.96.2]
    4 11 ms 11 ms 23 ms cr1-rhe-b-be-100.bb.spectrumnet.us [208.76.187.4
    5]
    5 19 ms 20 ms 15 ms cr1-wsache-b-te-0-0-0-2.bb.spectrumnet.us [208.7
    6.185.114]
    6 10 ms 12 ms 10 ms cr1-wsache-a-te-0-1-0-2.bb.spectrumnet.us [208.7
    6.185.94]
    7 15 ms 14 ms 14 ms cr1-55SMarket-te-0-0-0-9.bb.spectrumnet.us [208.
    76.185.26]
    8 12 ms 13 ms 10 ms cr1-9greatoaks-te-0-7-0-9.bb.spectrumnet.us [208
    .76.185.62]
    9 19 ms 14 ms 18 ms cr1-200p-a-te-0-0-0-9.bb.spectrumnet.us [208.76.
    185.23]
    10 15 ms 13 ms 15 ms te0-7-1-4.rcr21.b003070-1.sfo01.atlas.cogentco.c
    om [38.122.64.97]
    11 17 ms 17 ms 21 ms be2682.ccr22.sfo01.atlas.cogentco.com [154.54.6.
    169]
    12 52 ms 55 ms 60 ms be2133.ccr22.mci01.atlas.cogentco.com [154.54.30
    .66]
    13 69 ms 69 ms 64 ms be2157.ccr42.ord01.atlas.cogentco.com [154.54.6.
    118]
    14 72 ms 73 ms 74 ms be2185.ccr22.cle04.atlas.cogentco.com [154.54.43
    .178]
    15 85 ms 85 ms 85 ms be2189.ccr22.alb02.atlas.cogentco.com [154.54.43
    .185]
    16 87 ms 88 ms 88 ms be2302.ccr22.bos01.atlas.cogentco.com [154.54.43
    .13]
    17 88 ms 89 ms 97 ms te0-0-0-0.rcr12.b002133-1.bos01.atlas.cogentco.c
    om [66.28.4.254]
    18 91 ms 91 ms * 38.104.252.70
    19 86 ms 85 ms 89 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.4
    1]
    20 91 ms 87 ms 89 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
    61.78]
    21 87 ms 99 ms 90 ms 198.49.243.250
    22 766 ms 828 ms 827 ms 198.49.243.253
    23 * * * Request timed out.
    24 89 ms 88 ms 88 ms xboxpatchserver.crypticstudios.com [208.95.185.4
    1]

    Trace complete.


  • skylarcometskylarcomet Member Posts: 182 Arc User
    I have been sitting at an "Attempting to connect to controller tracker.." for about 30 minutes now.
    Microsoft Windows [Version 10.0.10240]
    (c) 2015 Microsoft Corporation. All rights reserved.

    C:\Users\Justin>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 1 ms <1 ms <1 ms homeportal [192.168.1.254]
    2 23 ms 23 ms 23 ms 108-93-88-2.lightspeed.frokca.sbcglobal.net [108.93.88.2]
    3 24 ms 29 ms 23 ms 75.29.64.122
    4 25 ms 27 ms 26 ms 12.83.77.137
    5 30 ms 26 ms 27 ms 12.122.114.29
    6 28 ms 27 ms 27 ms 192.205.32.98
    7 108 ms 107 ms 107 ms xe-3-0-0.bos10.ip4.gtt.net [141.136.109.138]
    8 109 ms 112 ms 109 ms internap-gw.ip4.gtt.net [77.67.77.54]
    9 126 ms 109 ms 112 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.41]
    10 108 ms 107 ms 107 ms perfectworldent-4.border11.bsn.pnap.net [216.52.61.78]
    11 107 ms 107 ms 107 ms 198.49.243.250
    12 906 ms 875 ms 659 ms 198.49.243.253
    13 * * * Request timed out.
    14 108 ms 108 ms 108 ms patchserver2.crypticstudios.com [208.95.185.41]

    Trace complete.

    C:\Users\Justin>
    >:)ruff, meow, moo, whatever.... *shrug*
    [ Still Waiting for a Shiny New T6 Romulan Science Ship to Command ]
  • accordvtec77accordvtec77 Member Posts: 140 Arc User
    I mentioned this in another thread, but ever since the so called "network enhancements", the game has gone from being SOMEWHAT playable, to COMPLETELY unplayable. The launcher loads so slowly that I can actually see the graphics being drawn. It takes another 5 minutes before I can click "Engage", probably another 3 to 4 before I can select my character, and once I've selected one, I'm lucky if I don't get disconnected right then and there. Repeat the whole ordeal and once I'm in the map, my character moves around as if she were having an epileptic seizure for about 2 minutes. Even if I stand completely still, I'll get SNR on the screen. More often than not, it'll disconnect me within 10 seconds. It saddens me to think I will probably give up on this game altogether, because of how much time I've invested in it. But it's even sadder that Cryptic obviously just doesn't give a flying TRIBBLE enough to fix their network issues.
  • maeldun1981maeldun1981 Member Posts: 1 Arc User
    Yup, same thing, same address, also 65.124.97.177
  • gtvadeimosgtvadeimos Member Posts: 19 Arc User
    Anyone from Cryptic care to comment?
  • ronanobrienronanobrien Member Posts: 117 Arc User
    I've not run a tracert, but I HAVE noticed lag (have NOT been rubberbanded at all, though), and a lot of it...especially where Kemocite or anything else that might be graphically intense is concerned. I just put up a post about the issue that seems to be happening with Kemocite (my lag manifests itself a bit more when that particular ability is launched), but it seems that Kemocite alone is NOT to blame for it.

    Cryptic, any response on either issue?
  • djaricaricson#1377 djaricaricson
    djaricaricson#1377
         Member Posts: 36 Arc User
    edited October 2015
    I would run a tracer as this issue doesn't pertain to ingame graphics (aka kemocite). This is having to do with connection problems related network issues.
  • zebularzebular Member Posts: 729 Arc User
    edited October 2015
    It's not just STO, NW users have been reporting this as well since the 13th. Here's the latest thread over there on it.

    I see there are more threads on this issue here, so posting in this one as it has the most relevant info.

    I sure hope they get this resolved soon, it's been going on for far too long now.
    My hops are fine until I get to 198.49.243.253. This has been going on since the server maintenance on October 13th.

    Here's the relevant data:

    ISP: Comcast/Xfinity, 50mbs cable connection.
    Locale: Connecting from South-West Florida, USA.

    C:\WINDOWS\system32>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41] over a maximum of 30 hops:

    9 46 ms 46 ms 47 ms internap-gw.customer.alter.net [152.179.134.214]
    10 47 ms 47 ms 49 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.41]
    11 47 ms 47 ms 46 ms perfectworldent-4.border11.bsn.pnap.net [216.52.61.78]
    12 46 ms 46 ms 47 ms 198.49.243.250
    13 776 ms 715 ms 753 ms 198.49.243.253
    14 * * * Request timed out.
    15 48 ms 46 ms 47 ms patchserver2.crypticstudios.com [208.95.185.41]

    Trace complete.

    The hop at 198.49.243.253 is the only poor one above 50ms and it is usually tracing between 750-850ms latency.
    The latency is a tad better, just not much. Here is my tracert just now:

    ISP: Comcast/Xfinity, 50mbs cable connection.
    Locale: Connecting from South-West Florida, USA.

    C:\WINDOWS\system32>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41] over a maximum of 30 hops:

    [removed start points]
    7 13 ms 14 ms 15 ms n-a.GW1.MIA19.ALTER.NET [152.179.236.1]
    8 * * * Request timed out.
    9 47 ms 47 ms 46 ms internap-gw.customer.alter.net [152.179.134.214]
    10 46 ms 47 ms 46 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.41]
    11 48 ms 46 ms 46 ms perfectworldent-4.border11.bsn.pnap.net [216.52.61.78]
    12 47 ms 54 ms 46 ms 198.49.243.250
    13 527 ms 705 ms 672 ms 198.49.243.253
    14 * * * Request timed out.
    15 46 ms 47 ms 50 ms xboxpatchserver.crypticstudios.com [208.95.185.41]

    Trace complete.

    If it doesn't do it early in the day, it seems like around this time every night. Really getting annoying.

    Microsoft Windows [Version 10.0.10240]
    (c) 2015 Microsoft Corporation. All rights reserved.

    C:\WINDOWS\system32>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41] over a maximum of 30 hops:

    1 1 ms 1 ms 1 ms 10.0.0.1
    2 8 ms 8 ms 9 ms ****
    3 8 ms 8 ms 9 ms ****
    4 11 ms 11 ms 10 ms ****
    5 18 ms 15 ms 18 ms ****
    6 15 ms 16 ms * ****
    7 15 ms 14 ms 14 ms ****
    8 * * * Request timed out.
    9 52 ms 53 ms 51 ms internap-gw.customer.alter.net [152.179.134.214]
    10 51 ms 56 ms 50 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.41]
    11 51 ms 51 ms 52 ms perfectworldent-4.border11.bsn.pnap.net [216.52.61.78]
    12 51 ms 52 ms 52 ms 198.49.243.250
    13 687 ms 692 ms 633 ms 198.49.243.253
    14 * * * Request timed out.
    15 52 ms 52 ms 52 ms xboxpatchserver.crypticstudios.com [208.95.185.41]

    Trace complete.
    Post edited by zebular on
    Full Name: Zeryn Zebulon Zebular 
    Short Name: Zebular ( @zebular )
    Starfleet Rank / Serial: Vice Admiral, Field Captain / SZ-872-112
    Fleet Registry / Command Ship: Fleet Admiral of the Betazed Patrol / U.S.S. Zebulon, NX-91333-C
    Diplomatic Registry: Starfleet Ambassador, Betazed Ambassador, Son of the Thirteenth House of Betazed
    Species / Birth Date / Birth Place: Half-Betazoid, Half-Human / Stardate 27481.22 / Rixx City, Betazed
    Handles: @zebular (PC) • @MtnDewFreak (XBOX) • @Terraseer (PS4)
  • gfreeman98gfreeman98 Member Posts: 1,200 Arc User
    Same here: 
    19   625 ms   788 ms   813 ms  198.49.243.253

    Been having issues all day: frequent SNR, rubberbanding, login server timeouts, etc.
    I have logged a case: #151025-001277
    screenshot_2015-03-01-resize4.png
  • sohtansohtan Member Posts: 7 Arc User
    edited November 2015
    Yup. That's where I have problems too. The only IP that gives me huge pings and the only place I get packet loss. During update days I get so much lag and disconnects. Now is more stable, but still have some disconnects, specially during loading screens.
  • bird7bird7 Member Posts: 3 Arc User
    So I just had about 330 seconds of SNR and was interested in seeing if there was anything going on. Like many of you mentioned, that hop had been a problem and Cryptic responded to a ticket I placed that it should be ok after the network maintenance. I checked Friday and sure enough, it looked fine and all weekend I played normally. Today however has been much more like the last two weeks have been. SNR and a lot of lag. I ran another tracert and this is what I saw:

    Tracing route to cryptic.patchserver.com [64.99.80.30]
    over a maximum of 30 hops:

    1 8 ms 1 ms 5 ms
    2 15 ms 15 ms 13 ms
    3 17 ms 14 ms 26 ms xe-7-1-1-0-sur02.sacramento.ca.ccal.comcast.net
    [68.87.221.169]
    4 29 ms 19 ms 23 ms ae-2-0-ar01.fresno.ca.ccal.comcast.net [68.85.12
    0.201]
    5 37 ms 35 ms 31 ms be-33667-cr02.losangeles.ca.ibone.comcast.net [6
    8.86.93.37]
    6 26 ms 26 ms 26 ms he-0-0-0-0-pe01.losangeles.ca.ibone.comcast.net
    [68.86.85.14]
    7 26 ms 34 ms 28 ms 50.248.118.250
    8 27 ms 28 ms 26 ms be2017.ccr22.lax01.atlas.cogentco.com [154.54.0.
    238]
    9 91 ms 67 ms 63 ms be2066.ccr22.iah01.atlas.cogentco.com [154.54.7.
    53]
    10 62 ms 62 ms 62 ms be2443.ccr22.dfw01.atlas.cogentco.com [154.54.44
    .230]
    11 73 ms 72 ms 72 ms be2433.ccr22.mci01.atlas.cogentco.com [154.54.3.
    214]
    12 78 ms 78 ms 79 ms be2157.ccr42.ord01.atlas.cogentco.com [154.54.6.
    118]
    13 84 ms 84 ms 84 ms be2718.ccr22.cle04.atlas.cogentco.com [154.54.7.
    130]
    14 104 ms 102 ms 101 ms be2597.ccr22.yyz02.atlas.cogentco.com [154.54.31
    .90]
    15 102 ms 101 ms 102 ms 154.24.42.58
    16 103 ms 103 ms 103 ms 38.104.251.22
    17 569 ms 304 ms 304 ms csr01-v100.bra.tucows.com [216.40.38.200]
    18 105 ms 104 ms 102 ms cryptic.patchserver.com [64.99.80.30]

    So for me it is hop 17, and as you can see... it's not good. I will place a ticket in as well, see what they say.





  • gfreeman98gfreeman98 Member Posts: 1,200 Arc User
    bird7 wrote: »
    Tracing route to cryptic.patchserver.com [64.99.80.30]
    over a maximum of 30 hops
    Wrong server, bud. That host has nothing to do with either Cryptic or STO.

    It's a spam site with a wildcard which matches anything:

    Name: yomama.patchserver.com
    Address: 64.99.80.30

    Name: notcryptic.patchserver.com
    Address: 64.99.80.30
    etc.

    The correct server to check is:
    Name: patchserver2.crypticstudios.com
    Address: 208.95.185.41
    screenshot_2015-03-01-resize4.png
  • gfreeman98gfreeman98 Member Posts: 1,200 Arc User
    It was OK earlier, but now getting login issues, SNR, rubberbanding, and disconnections.

    Once again our friend at 198.49.243.253 is the culprit: 
    16   771 ms   559 ms   814 ms  198.49.243.253
 17     *        *        *     Request timed out.
 18    88 ms    95 ms    96 ms  patchserver2.crypticstudios.com [208.95.185.41]
    screenshot_2015-03-01-resize4.png
  • darkhorse281darkhorse281 Member Posts: 256 Arc User
    edited November 2015
    looks like I'm having the same issue, I did finally get past the Login2_timeout errors but its loads very slow:


    15 91 ms 91 ms 94 ms be2302.ccr22.bos01.atlas.cogentco.com [154.54.43
    .13]
    16 91 ms 93 ms 101 ms te0-0-0-0.rcr11.b002133-1.bos01.atlas.cogentco.c
    om [154.54.46.130]
    17 93 ms 90 ms 92 ms 38.111.40.114
    18 746 ms 772 ms 773 ms 198.49.243.253
    19 * * * Request timed out.
    20 91 ms 91 ms 91 ms patchserver2.crypticstudios.com [208.95.185.41]
  • bird7bird7 Member Posts: 3 Arc User
    Thanks for the information gfreeman98. I had sent a ticket in and I was told to not use patchserver2 in this process. They asked me to try a few things and specifically point to patchserver.crypticstudios.com. I will see what I get from them,
  • lucho80lucho80 Member Posts: 6,600 Bug Hunter
    edited November 2015
    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 2 ms 1 ms 4 ms www.routerlogin.com [192.168.0.1]
    2 10 ms 9 ms 9 ms []
    3 11 ms 16 ms 9 ms []
    4 11 ms 11 ms 11 ms po-30-ur01.naugatuck.ct.hartford.comcast.net [68.86.231.146]
    5 11 ms 17 ms 11 ms po-29-ur01.shelton.ct.hartford.comcast.net [68.86.231.150]
    6 10 ms 11 ms 21 ms po-28-ur01.seymour.ct.hartford.comcast.net [68.86.231.154]
    7 17 ms 17 ms 16 ms be-27-ar01.chartford.ct.hartford.comcast.net [68.86.231.157]
    8 21 ms 21 ms 22 ms he-3-0-0-0-ar01.needham.ma.boston.comcast.net [162.151.53.161]
    9 27 ms 28 ms 27 ms be-7015-cr02.newyork.ny.ibone.comcast.net [68.86.90.217]
    10 27 ms 25 ms 25 ms hu-0-13-0-0-pe03.111eighthave.ny.ibone.comcast.net [68.86.85.182]
    11 27 ms 28 ms 27 ms be7922.ccr21.jfk10.atlas.cogentco.com [154.54.13.161]
    12 28 ms 27 ms 27 ms be2056.ccr41.jfk02.atlas.cogentco.com [154.54.44.217]
    13 34 ms 39 ms 33 ms be2094.ccr21.bos01.atlas.cogentco.com [154.54.30.14]
    14 32 ms 33 ms 35 ms te0-0-1-0.rcr11.b002133-1.bos01.atlas.cogentco.com [154.54.46.134]
    15 33 ms 32 ms 40 ms 38.111.40.114
    16 522 ms 659 ms 749 ms 198.49.243.253
    17 * * * Request timed out.
    18 33 ms 31 ms 39 ms xboxpatchserver.crypticstudios.com [208.95.185.41]

    Trace complete.
  • cruzistcruzist Member Posts: 163 Arc User
    Works as intended. It handled this mini dos attack of y'all nicely.
  • darkwilow13darkwilow13 Member Posts: 30 Arc User
    Experiencing the same exact thing but my delay is in the 800ms range. SUPER annoying
  • klingyonklingyon Member Posts: 4 Arc User
    Ever since Friday I've been rubber banding. Did a traceroute and found that on hop 15, there is a 2104 ms delay....

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 1 ms 1 ms 1 ms 192.168.2.1
    2 10 ms 10 ms 8 ms 66.43.203.98
    3 13 ms 11 ms 11 ms 167.142.65.57
    4 12 ms 11 ms 11 ms ins-kc1-po102.kmrr.netins.net [167.142.67.205]
    5 21 ms 23 ms 17 ms xe-4-3-1.mpr1.msp1.us.zip.zayo.com [128.177.108.97]
    6 27 ms 27 ms 27 ms ae5.cr1.ord2.us.zip.zayo.com [64.125.30.89]
    7 49 ms 48 ms 49 ms ae27.cs1.ord2.us.eth.zayo.com [64.125.30.242]
    8 48 ms 50 ms 48 ms ae3.cs1.lga5.us.eth.zayo.com [64.125.29.208]
    9 45 ms 48 ms 42 ms ae27.cr1.lga5.us.zip.zayo.com [64.125.30.251]
    10 48 ms 48 ms 49 ms ae7.mpr3.bos2.us.zip.zayo.com [64.125.21.225]
    11 46 ms 49 ms 47 ms 208.184.110.70.IPYX-072053-002-ZYO.above.net [208.184.110.70]
    12 * 52 ms 60 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.41]
    13 47 ms 46 ms 45 ms perfectworldent-4.border11.bsn.pnap.net [216.52.61.78]
    14 50 ms 47 ms 47 ms 198.49.243.250
    15 2104 ms * 823 ms 198.49.243.253
    16 * * * Request timed out.
    17 54 ms 45 ms 46 ms xboxpatchserver.crypticstudios.com [208.95.185.41]

    Trace complete.

  • ishbaitishbait Member Posts: 2 Arc User
    same here as well


    1 1 ms 1 ms 3 ms 192.168.0.1
    2 13 ms 18 ms 11 ms 10.91.64.1
    3 19 ms 23 ms 16 ms 249-9-226-24.rev.cgocable.net [24.226.9.249]
    4 18 ms 18 ms 18 ms 10.0.18.5
    5 19 ms 18 ms 13 ms te0-7-1-7.rcr21.yhm01.atlas.cogentco.com [38.122.17.9]
    6 26 ms 23 ms 26 ms be2761.ccr21.alb02.atlas.cogentco.com [154.54.3.218]
    7 33 ms 35 ms 28 ms be2299.ccr21.bos01.atlas.cogentco.com [154.54.43.9]
    8 26 ms 29 ms 29 ms te0-0-1-0.rcr12.b002133-1.bos01.atlas.cogentco.com [66.28.4.42]
    9 30 ms 34 ms 34 ms 38.104.252.70
    10 36 ms 33 ms 33 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.41]
    11 34 ms 35 ms 31 ms perfectworldent-4.border11.bsn.pnap.net [216.52.61.78]
    12 35 ms 33 ms 31 ms 198.49.243.250
    13 806 ms 643 ms 798 ms 198.49.243.253
    14 * * * Request timed out.
    15 32 ms 35 ms 33 ms xboxpatchserver.crypticstudios.com [208.95.185.41



    Such poor customer support at this company......
  • mikearoomikearoo Member Posts: 342 Arc User
    Well, this explains why its completely unplayable for me here in Aus. My ping fluctuates wildy from 300-500ms and spikes in the thousands. It was perfectly playable before with a ping of just under 300ms.
  • UnknownUnknown
    This content has been removed.
  • salvation4salvation4 Member Posts: 1,167 Arc User
    Hi guys...

    Apoligise for the long post..Hoping someone from cryptic tech sees this atleast..So I reinstalled STO with a downloadable client I had nearly two days ago, ran it thru steam and then copied the files of the downloaded installation into the steam folder of STO, but saving a copy of the .exe file (just in case the launcher goes boom.). uninstalled the downloaded client..Fired it up through steam and bingo it got passed the launcher and onto the first login screen..Logged in and it started applying a 16GB patch..logged of for the night and went to restart but to my horror it didnt get past the loader..So ran a tracert and found the culprit at 198.49.243.253..

    here's my first tracert..
    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 1 ms 1 ms 1 ms 192.168.1.1
    2 78 ms 94 ms 123 ms 117.195.112.1
    3 21 ms 21 ms 21 ms 218.248.164.106
    4 126 ms 119 ms 145 ms 218.248.235.161
    5 * 125 ms * 218.248.235.162
    6 105 ms 79 ms 59 ms 125.17.180.233
    7 295 ms 295 ms 310 ms 182.79.245.53
    8 293 ms 301 ms 350 ms 213.242.116.165
    9 295 ms 287 ms 304 ms ae-2-70.edge4.Paris1.Level3.net [4.69.168.71]
    10 321 ms 275 ms 259 ms ae-2-70.edge4.Paris1.Level3.net [4.69.168.71]
    11 271 ms 305 ms 307 ms ae0.mpr1.cdg11.fr.zip.zayo.com [64.125.12.113]
    12 244 ms 244 ms 242 ms ae27.cs1.cdg11.fr.eth.zayo.com [64.125.29.4]
    13 304 ms 322 ms 243 ms ae0.cs1.cdg12.fr.eth.zayo.com [64.125.29.84]
    14 241 ms 242 ms 247 ms ae5.cs2.lga5.us.eth.zayo.com [64.125.29.93]
    15 242 ms 243 ms 243 ms ae0.cs1.lga5.us.eth.zayo.com [64.125.29.186]
    16 237 ms 236 ms 278 ms ae27.cr1.lga5.us.zip.zayo.com [64.125.30.251]
    17 243 ms 247 ms 243 ms ae7.mpr3.bos2.us.zip.zayo.com [64.125.21.225]
    18 243 ms 246 ms 249 ms 208.184.110.70.IPYX-072053-002-ZYO.above.net [208.184.110.70]
    19 340 ms 540 ms 262 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.104]
    20 242 ms 244 ms 280 ms perfectworldent-4.border11.bsn.pnap.net [216.52.61.78]
    21 243 ms 243 ms 289 ms 198.49.243.250
    22 945 ms 889 ms 1050 ms 198.49.243.253
    23 * * * Request timed out.
    24 * * * Request timed out.
    25 * * * Request timed out.
    26 * * * Request timed out.
    27 * * * Request timed out.
    28 * * * Request timed out.
    29 * * * Request timed out.
    30 * * * Request timed out.

    Trace complete.

    so created a ticket #151123-001552 on 11/23/2015 at 10:31 PM, and this was the reply I got..

    "Response Tek via Email 11/24/2015 10:36 AM
    Hello,

    Thank you for contacting us, and for including all the things I would be asking for. I think the issue lies in hops 12 - 14, where the ping jump and there is 100% loss. Unfortunately these servers are neither within our networks nor your ISPs, so there's not much we can do to fix it. You can either wait until the interwebs takes a different route to our servers or can try manually selecting one of the gameplay proxies (Launcher options menu) and see if that forces it to take a different route.

    Regards,
    Tek
    Specialist Game Master
    Perfect World Entertainment"

    First of all there wasn't anything wrong at hop 12-14..From hop 7-21 its fairly constant..At hop 22 it goes to hell..So I did a little IP search and sent all the details to our friend "TEK" showing him the IP was infact in cryptics area, along with a tracert I took just minutes ago..

    Find IP lookup information for 198.49.243.253
    Lookup results of the search for IP address 198.49.243.253. We locate the IP address in United States.
    The organisation associated with the IP address 198.49.243.253 is Cryptic Studios.
    Up-to-date? Yes, IP Address information is less than 3 months old.

    My current tracert:

    C:\Windows\system32>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms 192.168.1.1
    2 20 ms 20 ms 19 ms 117.195.112.1
    3 20 ms 19 ms 20 ms 218.248.164.106
    4 50 ms 50 ms 50 ms 218.248.235.161
    5 * 49 ms 49 ms 218.248.235.162
    6 48 ms 48 ms 53 ms 125.17.180.233
    7 301 ms 298 ms 315 ms 182.79.245.49
    8 302 ms 304 ms 302 ms 213.242.116.165
    9 263 ms 262 ms 263 ms ae-2-70.edge4.Paris1.Level3.net [4.69.168.71]
    10 263 ms 263 ms 263 ms ae-2-70.edge4.Paris1.Level3.net [4.69.168.71]
    11 261 ms 259 ms 259 ms ae0.mpr1.cdg11.fr.zip.zayo.com [64.125.12.113]
    12 245 ms 246 ms 244 ms ae27.cs1.cdg11.fr.eth.zayo.com [64.125.29.4]
    13 245 ms 244 ms 245 ms ae0.cs1.cdg12.fr.eth.zayo.com [64.125.29.84]
    14 244 ms 247 ms 245 ms ae5.cs2.lga5.us.eth.zayo.com [64.125.29.93]
    15 318 ms 309 ms 312 ms ae27.cr2.lga5.us.zip.zayo.com [64.125.30.253]
    16 238 ms 238 ms 237 ms ae1.cr1.lga5.us.zip.zayo.com [64.125.29.37]
    17 243 ms 244 ms 243 ms ae7.mpr3.bos2.us.zip.zayo.com [64.125.21.225]
    18 244 ms 245 ms 244 ms 208.184.110.70.IPYX-072053-002-ZYO.above.net [208.184.110.70]
    19 243 ms 245 ms 266 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.41]
    20 246 ms 245 ms 245 ms perfectworldent-4.border11.bsn.pnap.net [216.52.61.78]
    21 244 ms 244 ms 245 ms 198.49.243.250
    22 990 ms 945 ms 1030 ms 198.49.243.253
    23 * * * Request timed out.
    24 * * * Request timed out.
    25 * * * Request timed out.
    26 * * * Request timed out.
    27 * * * Request timed out.
    28 * * * Request timed out.
    29 * * * Request timed out.
    30 * * * Request timed out.

    Trace complete.
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