I've just had a response from customer support saying there was a list of active mac players and I didn't make it.
I made a ticket in-game a couple of days ago and it doesn't exist on the official support page even though a prior closed ticket still appears. If they do claim to have a list of "active mac players" then their database is in error. I have been playing on the mac client for the past few months. I was unable to log in during the S11 giveaways due to the mac client being broken.
Same thoughts here. I have been playing for a few years on mac. First with the unofficial client, then with the official STO client. I don't understand why I am not on the active list either :S I have bought Zen multiple times, been online for hours, I really don;t get how there logs work :S
However, I think I was able to get the Wineskin operating quick enough to get the promotions, so no real loss for me. Not sure if that screws up their metrics, but my email has been an Apple email since 2007 (before MobileMe and iCloud). Plus, I can do this on my keyboard:
I don't know how more I can get, LOL. I hope my other friends can get their packs!
Your pain runs deep.
Let us explore it... together. Each man hides a secret pain. It must be exposed and reckoned with. It must be dragged from the darkness and forced into the light. Share your pain. Share your pain with me... and gain strength from the sharing.
I never got any of the promotional stuff offered in the C-Store either, and I never used the Wineskin or Playonmac during the downtime. (Tried but they didn't work.) Then I was hospitalized for a week.
I never got any of the promotional stuff offered in the C-Store either, and I never used the Wineskin or Playonmac during the downtime. (Tried but they didn't work.) Then I was hospitalized for a week.
Sorry to hear you were in the hospital for that long. Hope all has improved.
Comments
Same thoughts here. I have been playing for a few years on mac. First with the unofficial client, then with the official STO client. I don't understand why I am not on the active list either :S I have bought Zen multiple times, been online for hours, I really don;t get how there logs work :S
However, I think I was able to get the Wineskin operating quick enough to get the promotions, so no real loss for me. Not sure if that screws up their metrics, but my email has been an Apple email since 2007 (before MobileMe and iCloud). Plus, I can do this on my keyboard:
I don't know how more I can get, LOL. I hope my other friends can get their packs!
Whereas I did use the wine wrapper for a few days, and I did get all the promotions. So yeah, that's not the cause.
Curious... what exactly was included in the Mac Pack?
It supposedly contained the items that were in the Season 11 Giveaways.
Let us explore it... together. Each man hides a secret pain. It must be exposed and reckoned with. It must be dragged from the darkness and forced into the light. Share your pain. Share your pain with me... and gain strength from the sharing.
There was also the Enterprise Pack giveaway the next week to celebrate the new TV show announcement, and some missed Bonus XP events.
Did I miss anything?
I can't search for similar tickets on the in-game bug filing system.
Should I file one anyway?
I had filed one in-game a few days ago, but it seems to have mysteriously disappeared without a trace.
Reading comprehension not your strong suit, eh? All folks here want is basic customer service for a product many of us have paid money for.
Sorry to hear you were in the hospital for that long. Hope all has improved.