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Forums > Home› Support› PC, Network, and Other Technical Issues› Windows and General: PC, Network, and Other Technical Issues

Game Freezing During Map Transfer---Again

fletch57fletch57 Member Posts: 318 Arc User
in Windows and General: PC, Network, and Other Technical Issues
this problem was supposed to be fixed with the patch two weeks ago,but it is still happening.today I was just about to warp to my fleet base and the dang map frooze at 40.29.got the server not responding in red.
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Comments

  • fletch57fletch57 Member Posts: 318 Arc User
    day or night,it does not matter. the game is unplayable. anyone else just having the map transfer problem?
  • dirlettiadirlettia Member Posts: 1,632 Arc User
    constantly, assuming it lets me log in and doesnt freeze at that time.
    Still waiting to be able to use forum titles
  • tickmonkey3tickmonkey3 Member Posts: 3 Arc User
    Same problem here i go from a system patrol or something then out to sector space and they game freezes and then i have to close the client because it will not response after 5 minutes.
  • fletch57fletch57 Member Posts: 318 Arc User
    yeah,this is BS.I guess we will have to wait for next patch for possible fix.
  • lucho80lucho80 Member Posts: 6,600 Bug Hunter
    I fixed my problems with using the command: -d3d11enable 0 -d3d9ex
  • fletch57fletch57 Member Posts: 318 Arc User
    hmm,I will try that,thanks
  • euclidese8euclidese8 Member Posts: 47 Arc User
    how do i use the command: -d3d11enable 0 -d3d9ex ?
  • fletch57fletch57 Member Posts: 318 Arc User
    in the character screen,choose the options box,scroll down to command line and type the above in.btw,Don't think it worked for me.
  • darkhorse281darkhorse281 Member Posts: 256 Arc User
    Mine freezes on map/char changes into DS9 space/ground and ESD/SOL system. Since New Dawn when this happens I have to launch in safe mode and at the char selection screen I have change from directx11 to directx9 windowed back out and then restart normally. Gameclient freezes are not new to me as it happens multiple times daily since DR. Having to change from directx11 to directx9 is a new annoyance however, and this work around is becoming quite stale.
  • thenoname711thenoname711 Member Posts: 204 Arc User
    edited November 2015
    Happening to me too. At first it happened regularly when exiting PvE map but today it happened when loading PvE map too. Of course the map manager kicked me from the game and when loading alpha quadrant guess what? Freeze again. Whatever you are doing you are just breaking it more, get your act together!
    I am starting to get severely disgusted with technical state of your "game". Even one Mirror invasion daily is a pain with how things are running now.
    Gameserver not found.
  • lucho80lucho80 Member Posts: 6,600 Bug Hunter
    Freezing is back in full swing. There is a bug report we're keeping alive in the bug forums. We're just waiting for it to be acknowledged. I get hit with it if I'm warping out of the badlands, warping into ESD and sometimes Sol system, and other random times. It's annoying, and frankly, not sure why it isn't being looked at. The bug was definitively introduced some weeks before S11 hit. Thankfully, at least the D3D errors that I hit after I force shutdown the game are gone.
  • bigtitsmgeebigtitsmgee Member Posts: 13 Arc User
    fletch57 wrote: »
    this problem was supposed to be fixed with the patch two weeks ago,but it is still happening.today I was just about to warp to my fleet base and the dang map frooze at 40.29.got the server not responding in red.



    Just set your sto graphics to DX9 by going into Options -> Graphics. DX11 has issues and there's no amazing graphical difference.
    Fixed all the map transfers for me.
  • romulanforcesromulanforces Member Posts: 41 Arc User
    Getting the frozen screen and red "server not responding" when attempting to beam down in "the factory" Deros System. Tried dropping the mission and restarting it to no avail. There's nothing wrong with my download speed either.
    RomulanCapital2154.jpg
  • ripsterfxripsterfx Member Posts: 14 Arc User
    Having same issue when switching toons or beaming up and down and happens at random. The change sto graphics to DX9 seemed to help a bit but it still happens. I am running Comcast and did a tracert below.
    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Users\Smoken>tracert patchserver.crypticstudios,com
    Unable to resolve target system name patchserver.crypticstudios,com.

    C:\Users\Smoken> tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms XGN [192.168.1.1]
    2 1 ms 1 ms 1 ms 10.0.0.1
    3 9 ms 9 ms 8 ms 96.120.14.245
    4 10 ms 10 ms 14 ms xe-0-1-0-0-sur01.tulare.ca.ccal.comcast.net [162
    .151.83.73]
    5 19 ms 14 ms 17 ms ae-40-0-ar01.sacramento.ca.ccal.comcast.net [68.
    87.202.61]
    6 18 ms 18 ms 18 ms 68.86.93.25
    7 19 ms 19 ms 19 ms he-0-10-0-1-pe02.529bryant.ca.ibone.comcast.net
    [68.86.86.30]
    8 20 ms 19 ms 22 ms 50.248.118.238
    9 37 ms 20 ms 20 ms be2016.ccr22.sfo01.atlas.cogentco.com [154.54.0.
    177]
    10 59 ms 60 ms 59 ms be2133.ccr22.mci01.atlas.cogentco.com [154.54.30
    .66]
    11 68 ms 70 ms 68 ms be2157.ccr42.ord01.atlas.cogentco.com [154.54.6.
    118]
    12 77 ms 76 ms 76 ms be2718.ccr22.cle04.atlas.cogentco.com [154.54.7.
    130]
    13 90 ms 90 ms 89 ms be2189.ccr22.alb02.atlas.cogentco.com [154.54.43
    .185]
    14 92 ms 93 ms 93 ms be2302.ccr22.bos01.atlas.cogentco.com [154.54.43
    .13]
    15 100 ms 93 ms 94 ms te0-0-0-0.rcr12.b002133-1.bos01.atlas.cogentco.c
    om [66.28.4.254]
    16 103 ms * 93 ms 38.104.252.70
    17 95 ms 104 ms 95 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.4
    1]
    18 95 ms 94 ms 100 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
    61.78]
    19 96 ms 93 ms 91 ms 198.49.243.250
    20 850 ms 573 ms 803 ms 198.49.243.253
    21 * * * Request timed out.
    22 94 ms 94 ms 102 ms patchserver2.crypticstudios.com [208.95.185.41]


    Trace complete.
  • lucho80lucho80 Member Posts: 6,600 Bug Hunter
    The problem at 198.49.243.253 is known over at Neverwinter and they're looking into it.
  • dirlettiadirlettia Member Posts: 1,632 Arc User
    I hope they look into it soon as right now I have tried 6 times to get into Mirrror invasion and froze every time today. Without being able to map transfer the event is really going to grind especially since we have enough AFK folk already we dont need all the 'no loaders' as well.

    Microsoft Windows [Version 10.0.10240]
    (c) 2015 Microsoft Corporation. All rights reserved.

    C:\Users\duckr_000>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 5 ms 2 ms 5 ms 192.168.1.1
    2 31 ms 29 ms 31 ms lo0.14.central14.pcl-bng01.plus.net [195.166.130.142]
    3 31 ms 32 ms 29 ms irb.14.pcl-cr01.plus.net [84.93.249.145]
    4 32 ms 31 ms 28 ms 195.99.126.96
    5 28 ms 32 ms 38 ms core3-te0-10-0-18.faraday.ukcore.bt.net [109.159.249.19]
    6 31 ms 33 ms 30 ms peer2-et-9-3-0.faraday.ukcore.bt.net [62.6.201.195]
    7 28 ms 28 ms 47 ms 213.137.183.98
    8 33 ms 30 ms 42 ms 195.66.224.130
    9 110 ms 109 ms 108 ms vb1042.rar3.nyc-ny.us.xo.net [207.88.13.202]
    10 113 ms 116 ms 115 ms ae0d0.mcr1.cambridge-ma.us.xo.net [216.156.0.26]
    11 109 ms 121 ms 113 ms ae1d0.mcr2.cambridge-ma.us.xo.net [216.156.1.14]
    12 117 ms 114 ms 117 ms 209.117.103.10
    13 116 ms 112 ms 130 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.41]
    14 116 ms 113 ms 109 ms perfectworldent-4.border11.bsn.pnap.net [216.52.61.78]
    15 114 ms 112 ms 112 ms 198.49.243.250
    16 780 ms 601 ms 800 ms 198.49.243.253
    17 * * * Request timed out.
    18 113 ms 115 ms 114 ms patchserver2.crypticstudios.com [208.95.185.41]

    Trace complete.

    C:\Users\duckr_000>
    Still waiting to be able to use forum titles
  • giannicampanellagiannicampanella Member Posts: 424 Arc User
    This exact issue is happening to me every day. With the consensus, I concur it began some weeks prior to S11. The loading screen in random places, much more often ESD or DS9 and similar, will freeze soon after the counter animation starts, and it's over. Hard end process of client necessary.
    Greenbird
  • wraithshadow13wraithshadow13 Member Posts: 1,728 Arc User
    This just started happening to me today. Lately, load times have been going a little slower, but today, I was transferring down to DS9 and it froze all together. It took two entries into the game, and letting it sit for ten minutes, just to get back onto my main. Last year's winter event made it so I can't use headphones any more(it crashes the game in combat), and I still can't a year later. If this is happening now, I'm almost afraid to see what the winter event does this year.
  • tarran61tarran61 Member Posts: 827 Arc User
    Happening again to me, every toon, 30-180 sec so far........Im starting to feel I backed the wrong team.
    Positive thoughts.
    NeAC.gif
  • darkhorse281darkhorse281 Member Posts: 256 Arc User
    Yeah my continues to frees on DS9 ground/space and Sol System. So much so I have to re-log more than half the time I try to enter those maps. Now to re-log I have to log in safe mode so I can change the display to dx9 because for some reason the game defaults to dx11 which means to get back in I have log in/out twice most of the time now. Ive minimized my time in ds9 and sol but frankly I'm getting tired of this and am not logging back in every time at this point kinda like this morning as I just don't have interest in fighting with the client this morning/afternoon.
  • daymigdaymig Member Posts: 6 Arc User
    I'm having the same annoying issue of the game freezing while a change maps, zones, just anything. What the heck is going on
  • daymigdaymig Member Posts: 6 Arc User
    Guys I think i found a solution for not getting stuck in map transfer. In the game launcher go to options and choose Patching proxy EU. That is working for me at the moment
  • UnknownUnknown
    edited November 2015
    This content has been removed.
  • UnknownUnknown
    edited November 2015
    This content has been removed.
  • gavriil1983gavriil1983 Member Posts: 73 Arc User
    This has been going on since october, and to this day [november 16th] nothing stops the transfer freeze. not safe mode. not low graphics. not anything. this game is virtually unplayable unless one wants to basically sit at the same map and twiddle their thumbs. some can't even log in to do THAT.
    Their twitter account has been silent and there hasn't been an official response to our complaints about this.
    When can we expect some update and what exactly is cryptic doing to try to resolve this issue?
  • fletch57fletch57 Member Posts: 318 Arc User
    this problem really $%^&# me off. on top of this,the rubberbanding / low FPS is also a major problem.can't put in a ticket because after choosing a toon,you enter your map area and it freezes there.
  • lucho80lucho80 Member Posts: 6,600 Bug Hunter
    The bug has been acknowledged. Now we wait.
    crypticspartan#0627 wrote: »
    Apologies for updating this late. There is a bug in our internal system about this already.
  • worfdaddyworfdaddy Member Posts: 11 Arc User
    Every time I do a map transfer I'm waiting 5 minutes at least for the transfer to happen. This is very annoying when you are trying to play a timed stf. All pve queues are hard enough with the people afk just to get the marks but when you can't transfer the map and load, you usually don't get the marks everyone else gets.
  • gondarathgondarath Member Posts: 5 Arc User
    This is recurring and very annoying problem that CRYPTIC needs to address!!! I have continuously had game freeze or longer than hell load times to get into any main starbase on all my toons, I have done All your supposed net connection fixes (which are rudimentary fixes btw that don't work) the problem doesn't lie on the operator's side, it's Cryptic's side. I would post all the stats that you've requested, but what since does it make when they all say the same thing, "TIMED OUT!". O and BTW if any rocket scientist on your end wishes to say it's my internet connection (which is COX Cable and download being 65mbps, upload being 8 to 10 mbps) Wrong answer! And before you go as far as saying it's my system:

    CM Storm Devastator - LED Gaming Keyboard and Mouse Combo Bundle (Blue Edition)
    Corsair Graphite Series CC-9011063-WW Black ATX Full Tower 780T Full Tower PC Case
    MSI X99S Gaming 7 LGA 2011-v3 Intel X99 SATA 6Gb/s USB 3.0 ATX Intel Motherboard with the Killer Ethernet: Kill Your Lag
    N.I.Card
    2X in SLI form GIGABYTE G1 Gaming GeForce GTX 970 DirectX 12 GV-N970G1 GAMING-4GD (rev. 1.0/1.1) 4GB 256-Bit GDDR5 PCI Express 3.0 SLI Support ATX Video Card
    EVGA 220-P2-1200-X1 1200W ATX12V / EPS12V SLI Ready 80 PLUS PLATINUM Certified SLI Ready CrossFire Ready Full Modular Power Supply 10yr Warranty New 4th Gen Intel CPU Certified
    Intel Core i7-5930K Haswell-E 6-Core 3.5GHz LGA 2011-v3 140W Desktop Processor
    CORSAIR Vengeance LPX 16GB (4 x 4GB) 288-Pin DDR4 SDRAM DDR4 2666 (PC4-21300) Desktop Memory Model CMK16GX4M4A2666C16
    CORSAIR Hydro Series H100i Extreme Performance Water/Liquid CPU Cooler. 240mm

    so this is NOT THE ISSUE!! LOL. I have gone so far as to remove Star Trek from ARCH and download from Steam, which BTW offers WAY BTR graphics for some unknown reason), yet this problem still exists to this day. It's has stop me from doing or possibly finishing the Mirror event (which I think should be extended do to this issue!) and/or ANYTHING ELSE! It's your agreement in the EULA and other agreements you've asked us to comply too, yet you've done NOTHING yet to address this issue pursuant to those agreements. Hoping that you will get this straightened out soon I have a Fleet to get work done on and I'm unable to proceed with anything in game do to this MALFUNCTION!!

    Yours (annoyed) Truly,

    Gondy
  • fletch57fletch57 Member Posts: 318 Arc User
    FYI,I have for awhile thought Arc was causing most of my lagging/map transfer problems and with arc chat corrupt,last night I uninstalled arc and now the game is running better. who knew? so,if you have arc you may want to boot it.
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