Server not responding.............. Constantly for the last couple of hours!

grizzlyuk · August 2015

I've been playing STO for several hours today/tonight and up until about 2 hours ago everything was fine, but then I started getting those dreaded "Server not responding....." messages which were always followed by a disconnection from the server! The frequency has steadily been increasing to the point now where I log back into the game, select a character to play and about 1-2 minutes after entering the game world that "Server not responding....." message re-appears followed by yet another disconnection from the server!

I've also noticed other players characters become "frozen" in mid-run with some of them "disappearing" and I've had some rubber-banding while ruuning around at the Academy (both Starfleet and KDF)!

I know this is NOT a problem with my internet, nor my computer. Everything at my end is working just fine, the problem, as per usual, is with Cryptic's server(s). So, how about someone at Cryptic does something to fix this? Preferably in the next few hours!

baddmoonrizin · August 2015

First time I've ever had problems this bad. Lagged out on CC, then got booted after it ended and before I could claim any rewards. Can't get back in to game. Launcher just sits there like it's thinking about what it should do next. Even having trouble loading the forum. Not having any other internet troubles. All problems seem to be related to PWE/Cryptic.

grizzlyuk · August 2015

After I made my OP I just didn't bother with trying to get back into the game for about 10, maybe 15 minutes. Then logged back in, selected the character I'd left in Sector Space and the game behaved itself! Damn typical I guess, I put up with the "Server not responding....." messages for a couple hours, finally got fed up and decided to post here about the problem then when I go back into the game it's OK, not a single "Server not responding....." message in about 90 minutes! *sigh*

baddmoonrizin · August 2015

I'm getting constantly disconnected.

shurato2099 · August 2015

I'm not getting disconnected as often but the bungee lag and latency issues are making the game nigh unplayable.

duncanidaho11 · August 2015

STO...isn't really working right now. After five or so attempts I can log in but that just lets me wander around taking care of non-intensive things (exchange, doffing, ect.) Tried CC and it was unplayable. Almost every command didn't register and I spent the match slowly ticking around like the second hand on a clock without any input what-so-ever.

I was able to finish the match but got DC'ed when trying to leave.

Here's the tracert.

Microsoft Windows [Version 10.0.10240]
(c) 2015 Microsoft Corporation. All rights reserved.

C:\Users\>tracert patchserver.crypticstudios.com

Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:
1 8 ms 3 ms 1 ms
2 10 ms 8 ms 10 ms
3 9 ms 10 ms 10 ms
[68.86.185.29]
4 13 ms 15 ms 13 ms
.139.235.121]
5 12 ms 13 ms 14 ms
8.86.91.165]
6 15 ms 14 ms 14 ms
8.86.86.230]
7 35 ms 34 ms 36 ms be-10617-cr02.denver.co.ibone.comcast.net [68.86
.85.170]
8 35 ms 35 ms 34 ms ae-12-0-pe01.910fifteenth.co.ibone.comcast.net [
68.86.84.26]
9 36 ms 35 ms 35 ms te0-0-0-0.rcr11.b006467-1.den01.atlas.cogentco.c
om [154.54.10.33]
10 39 ms 35 ms 35 ms te0-1-0-3.ccr21.den01.atlas.cogentco.com [154.54
.83.29]
11 53 ms 52 ms 53 ms be2128.ccr21.mci01.atlas.cogentco.com [154.54.25
.174]
12 36 ms 38 ms 35 ms be2156.ccr41.ord01.atlas.cogentco.com [154.54.6.
86]
13 43 ms 43 ms 44 ms be2351.ccr21.cle04.atlas.cogentco.com [154.54.44
.86]
14 61 ms 57 ms 56 ms be2009.ccr21.alb02.atlas.cogentco.com [154.54.25
.89]
15 59 ms 59 ms 62 ms be2299.ccr21.bos01.atlas.cogentco.com [154.54.43
.9]
16 97 ms 63 ms 85 ms te0-0-1-0.rcr11.b002133-1.bos01.atlas.cogentco.c
om [154.54.46.134]
17 59 ms 58 ms 59 ms 38.111.40.114
18 59 ms 59 ms 62 ms 198.49.243.253
19 * * * Request timed out.
20 60 ms 60 ms 60 ms patchserver2.crypticstudios.com [208.95.185.41]

Trace complete.

shurato2099 · August 2015

That trace is actually smoother than mine, I get 108 and 147ms jumps as soon as I hit cogentco.

maldrec · August 2015

im getting those server nor responding messages and massive lag spikes as well looks like they broke something again CC is almost impossible, managed to get in a few shots then from lag and rubberbanding im all over the map, followed by a dc.

rosesaw · August 2015

Same here bout every 5 minutes and I am just logging off and calling it quits till it is fixed

soltic2 · August 2015

It will not log me or my roommate in at all. Wish they would leave things alone. Like my dad once told me, "If it is not broken do not fix it."

nyx219 · August 2015

The rubberbanding & lag is so bad this time around that my crew has whiplash & motion sickness from it in space queues. Moving around ESD is a futile effort right now as well. I'm about ready to log out & not bother with my alts tonight at this rate.

stigian01 · August 2015

How many times do we have to deal with this pita. Could you just fix your junk already? This is getting SOOOO OLDDDDDDD

How in the world do you expect to get more players when you can not even service the ones you have. Do you want them to come in and lag all over and have a great time?!?!! The lag is constant nearly every single day. This should trump every single project on the table right now because its effecting every single player in your game negatively.

cuchulainn74 · August 2015

Yeah, can't even get past character selection screen anymore. Login2_Timeout every single time. Was just getting long "Server Not Responding" problems a bit ago.

noxtereg · August 2015

Cant log in myself again.
I've brought 4 new people to the game in the last couple months none have stayed because of this

Brought another new person to the game last night, we'll see if they stay or not.
They had to submit a ticket already and luckily the issue was fixed immediately! Thumbs up on that.
Lets hope this lag and connections issues get fixed soon. New people aren't staying and old ones leaving too much

Its getting lonely here.

nyx219 · August 2015

I'm trying to DOFF my way through my alts, this isn't particularly fun. SNRs & DCs, login server timeouts, then still rubberbanding & massive lag when I get back in...

noxtereg · August 2015

Almost got in, started to load Beta Quadrant then got SNR for 59 seconds and DC.
Must not be an STO night for me, glad they give extra days on CE event because Ive missed 3 now.
Guess I'll watch a movie. Good luck to all.

scavengerhyena · August 2015

I'm getting slow login and then when it does log in I get stuck on the character selection screen. Then when I pick the character to play it, it then logs me out with the error "Login2_Timeout". So how can I do the crystal daily when I can't get in? Note: I don't have Windows 10 so hence I should be able to get in.

fleudermaus · August 2015

SNR =>> Disconnected =>> Login2_timeout (numerous times) DELETED game and ARC and clean reinstall
Then game was playable for 45 minutes, but then:=>> SNR =>> Disconnected =>> Login2_timeout

So I'll just wait I suppose - the event is a wash I've had SNR for 2 days of marginal playability and it's completely unplayable now so I got the event done on 1 of 14 characters (LTS membership doesn't seem to make any difference here either as my 2nd NON-LTS account has the same issue but seems to get further along before failing than my LTS account)

trwarbuck · August 2015

I've been getting the same Login2_Timeout and Server not responding message since Friday 7:30pm (EST-US). I'm actually glad to find out that it is not my laptop and desktop computers. Because of this outrage, I am hoping that the CC will be extended.

aaron734 · August 2015

I'm having the same problems. Internet and connectivity is flawless, it's the game. Sad. I just hope their not having a DoS attack. So over those!

shurato2099 · August 2015

This may be related: http://www.neowin.net/news/level3-suffering-major-outages-effects-are-felt-worldwide

If you look at the graphic showing the location and severity of the service outages Boston, home of the server farm Cryptic uses, is under one of the yellow blotches as of 2pm Eastern. Between that and pathping showing a 97-100% packet loss at one of Cogent's servers, I think that could well be what's making things so bad tonight.

drakeix · August 2015

Complete lag once connected, launch took about 10 minutes, forced verified as well; The game is unplayable for me 12:46am PST 8/29 what's the deal?

duncanidaho11 · August 2015

shurato2099 wrote: »

This may be related: http://www.neowin.net/news/level3-suffering-major-outages-effects-are-felt-worldwide

If you look at the graphic showing the location and severity of the service outages Boston, home of the server farm Cryptic uses, is under one of the yellow blotches as of 2pm Eastern. Between that and pathping showing a 97-100% packet loss at one of Cogent's servers, I think that could well be what's making things so bad tonight.

I'm not so sure. Those guys now say the issue is resolved, its morning (US), and I'm still having the exact same issues as last night including the login_2 error captured above. The most worrying part of the trace was also a drop out at the second to last hop, which was also the apparent problem last time cryptic had some sort of major connectivity issue.

Could always be on my end (though so far all my stats look good), but it seems something broke at cryptic.

Edit: made it into the game after a few more tries. Everything is FUBAR, making a few edits in the tailor was all I could manage (but even that had plenty of SNR's).

It would be nice, for once, where saying "the game is completely unplayable" wouldn't be met with a vacuous silence mute enough to consume a man's soul from the developer. Aren't they supposed to be keeping an eye on whether or not people can play their game? I certainly would if it were my job.

cowdoc0077 · August 2015

The login2_timeout is still going on this AM (August 29th). But these issues have been going on for weeks. That cogent server hit just added insult to injury.

duncanidaho11 · August 2015

cowdoc0077 wrote: »

The login2_timeout is still going on this AM (August 29th). But these issues have been going on for weeks. That cogent server hit just added insult to injury.

Indeed but the servers effectively crashing (at least for a certain segment of the population) goes beyond the uptick in lag or (I think) broader networking issues (usually those don't hang around until the wee-morning.) There may be other stuff going on but I think the main event is something breaking again at cryptic (see. second to last or last hop timing out on the tracerts.)

Microsoft Windows [Version 10.0.10240]
(c) 2015 Microsoft Corporation. All rights reserved.

C:\Users\>tracert patchserver.crypticstudios.com

Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:

1 2 ms <1 ms <1 ms
2 23 ms 10 ms 34 ms
3 10 ms 10 ms 14 ms
4 14 ms 18 ms 14 ms
5 13 ms 16 ms 20 ms
6 14 ms 15 ms 13 ms
7 40 ms 37 ms 38 ms be-10617-cr02.denver.co.ibone.comcast.net [68.86
.85.170]
8 35 ms 34 ms 37 ms ae-12-0-pe01.910fifteenth.co.ibone.comcast.net [
68.86.84.26]
9 42 ms 43 ms 36 ms te0-0-0-0.rcr11.b006467-1.den01.atlas.cogentco.c
om [154.54.10.33]
10 38 ms 38 ms 37 ms te0-1-0-3.ccr21.den01.atlas.cogentco.com [154.54
.83.29]
11 54 ms 80 ms 53 ms be2128.ccr21.mci01.atlas.cogentco.com [154.54.25
.174]
12 39 ms 36 ms 35 ms be2156.ccr41.ord01.atlas.cogentco.com [154.54.6.
86]
13 45 ms 57 ms 43 ms be2351.ccr21.cle04.atlas.cogentco.com [154.54.44
.86]
14 72 ms 57 ms 59 ms be2009.ccr21.alb02.atlas.cogentco.com [154.54.25
.89]
15 60 ms 62 ms 67 ms be2299.ccr21.bos01.atlas.cogentco.com [154.54.43
.9]
16 61 ms 60 ms 61 ms te0-0-1-0.rcr11.b002133-1.bos01.atlas.cogentco.c
om [154.54.46.134]
17 59 ms 60 ms 64 ms 38.111.40.114
18 59 ms 89 ms 58 ms 198.49.243.253
19 * * * Request timed out.
20 59 ms 59 ms 70 ms patchserver2.crypticstudios.com [208.95.185.41]

Trace complete.

C:\Users\>

gameleech · August 2015

I have come to the following conclusions.

1. Cogent Communications sucks.
2. Arc Defender sucks.

Thank you for your understanding in these issues.

stuart1965 · August 2015

I've had no problem so far, apart from there being dead queues as usual. Cryptic really have not thought about the queues problem.

cletusdeadman · August 2015

Same problem here as well.
My tracert looks good as well. This rules out the internet.
It's a Cryptic issue.

Oh wait, here is goes again....

Postlogin2_timedout

....

sdavistator · August 2015

Impossible to get in game now (central US). It has been weeks now. Usually, it's difficult at nighttime. This morning? Slow loading launcher, patch screen, character select lag. Once I choose my character...BOOM! Login2_Timeout. How long are you going to let this go on? Can't we get TRUE customer service? What can we do as a player base to effect change?

honekitteh · August 2015

I'm also getting the Login2_Timeout. I tried loading in safe mode, same response. Started trying at 815 EDT.

duncanidaho11 · August 2015

sdavistator wrote: »

Impossible to get in game now (central US). It has been weeks now. Usually, it's difficult at nighttime. This morning? Slow loading launcher, patch screen, character select lag. Once I choose my character...BOOM! Login2_Timeout. How long are you going to let this go on? Can't we get TRUE customer service? What can we do as a player base to effect change?

My solution for this weekend: starting up another Dragon Age Inquisition playthrough.

I'm not going to be sitting eagerly at the launcher hoping for a swift response with this one. We've had these horrendous lag issues pretty frequently now (in addition to other event-killing problems, see. massive, inexplicable, framerate slowdowns on Risa and New Romulus for certain hardware types which still hasn't been fixed) and the amount of slack I'm willing to cut cryptic at this point is pretty much nil.

Fun games can be ruined by shoddy implementation (or at least, very reticent damage control. Hell, those affected by the S10 framerate glitches never even got a "sorry about ruining the Risa summer event with the S10 update." I'm really not expecting much with this latest round of difficulties.)

Server not responding.............. Constantly for the last couple of hours!

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