test content
What is the Arc Client?
Install Arc

STO keeps trying to force me to use DirectX 11...and freezes every time

124

Comments

  • picardcrusherpicardcrusher Member Posts: 101 Arc User
    edited August 2015
    I dunno since I don't use ARC. Having said that, I'd be inclined it is not related.

    Neither do I. Arc is pointless bloatwear... but that's my question. I'm wondering if this is only happening to people who refuse ARC? Any ARC users out there that have this issue?


    Nerfing is Fraud...
  • ikonn#1068 ikonn Member Posts: 1,450 Arc User
    edited August 2015
    The wife used ARC when she had Win 10. She could get to the Character select screen, pick a character, and click Engage. Upon hitting around 92% on the second loading screen she would get an immediate CTD.

    I rolled her laptop back to Win 8.1 a few days ago and she has not had any of these problems since.

    My desktop runs STO with Win 10 , but I have problems with the game "Not Responding" when Alt-Tabbing or trying to run 2 launchers at the same time. I don't use Arc. I run 2 launchers once a week because I run Cell Ship missions. I did not have any issues while still using Win 8.1.
    -AoP- Warrior's Blood (KDF Armada) / -AoP- Qu' raD qulbo'Degh / -AoP- Project Phoenix
    Join Date: Tuesday, February 2, 2010
  • picardcrusherpicardcrusher Member Posts: 101 Arc User
    The wife used ARC when she had Win 10. She could get to the Character select screen, pick a character, and click Engage. Upon hitting around 92% on the second loading screen she would get an immediate CTD.

    I rolled her laptop back to Win 8.1 a few days ago and she has not had any of these problems since.

    My desktop runs STO with Win 10 , but I have problems with the game "Not Responding" when Alt-Tabbing or trying to run 2 launchers at the same time. I don't use Arc. I run 2 launchers once a week because I run Cell Ship missions. I did not have any issues while still using Win 8.1.

    So basically STO is incompatible with all windows operating systems except 8.1. Marvellous.

    Nerfing is Fraud...
  • methos71methos71 Member Posts: 336 Arc User
    I dunno since I don't use ARC. Having said that, I'd be inclined it is not related.

    Neither do I. Arc is pointless bloatwear... but that's my question. I'm wondering if this is only happening to people who refuse ARC? Any ARC users out there that have this issue?
    I would love to know this info as well. As I stated before, I've never used ARC and would rather avoid it, if I can, for the very reasons you've cited Picardcrusher.

    And I'd hope that Devs, despite their silence on this issue here, have been watching this thread. If so, it might be helpful to them for us to share our pertinent configuration info, in case a discernible pattern might arise among those who've been affected.

    My Info:
    Operating System: Windows 7 Ultimate
    GFX Card: Nvidia GeForce 210, 1024MB, DDR3 (Drivers fully updated to latest Nvidia driver release on 7/29/15)
    Launcher: Old Cryptic Launcher (NOT ARC)

    "Don't try to be a great man. Just be a man and let history make its own judgments." -Zefram Cochrane
    Vice-Admiral Methos Corinthian
    methos71
    screenshot_2012-03-27-13-37-23.jpg

  • ikonn#1068 ikonn Member Posts: 1,450 Arc User
    edited August 2015

    So basically STO is incompatible with all windows operating systems except 8.1. Marvellous.

    Oh no, it runs with older versions as well.
    -AoP- Warrior's Blood (KDF Armada) / -AoP- Qu' raD qulbo'Degh / -AoP- Project Phoenix
    Join Date: Tuesday, February 2, 2010
  • forcefield10forcefield10 Member Posts: 10 Arc User
    As I mentioned in another thread... the problem immediately disappeared for me after I uninstalled Silverlight. I'm curious to know if that would work for others as well.
  • shanker666shanker666 Member Posts: 57 Arc User
    I uninstalled silverlight and still same problem. I do use Arc and that makes no difference either, I've tried with Arc and just using the normal launcher and same results. Not sure what the problem is but as long as safe mode works, I'll keep using it. Not the best solution but not sure if PWE/Cryptic cares or are incapable of fixing the issue. I use a Radeon HD5450 card which fully supports Dx11 so if the game is forcing me into 11 it shouldn't be an issue...but it is. Lol. Anyhow good luck to all, no matter how ya hafta get in the game. :)
  • stardestroyer3stardestroyer3 Member Posts: 19 Arc User
    I use Arc too and this problem persists. An odd workaround I've found is loading from Arc, then once that crashes, loading from Steam, which works (though it may crash in game and require a relaunch form Steam, it always works second time around pretty much)

    The only problem with Steam for me is upon entering the game, there is a truly epic drop in FPS, but that corrects once you change map, like warping into/out of sector space or beaming up/down.
  • methos71methos71 Member Posts: 336 Arc User
    Heads up for everyone here. Upon doing a bit of digging around the Arcgames forums, it's obvious that Neverwinter folks have been hit by this same problem, per this thread: http://www.arcgames.com/en/forums#/discussion/1200403/graphics-client-crash-issue/p1

    And, lo and behold, they supposedly had a fix for this issue with yesterday's patch. Yet, that fix didn't work. So, the Neverwinter folk are lucky enough to be getting an emergency patch this morning, which specifically addresses this issue. Just take a quick gander at their brief patch notes here: http://www.arcgames.com/en/games/neverwinter/news/detail/9513313-patch-notes-for-emergency-maintenanace-8/21

    Thus, the burning question arises for us STO folk...where the frak is our emergency patch???!!

    In two days, a month will have passed since I've been dealing with this issue. Others, both in STO and Neverwinter, have been dealing with it for some time longer, others for less than a month. No common pattern seems to have emerged among those affected, as it seems to hit all manner of Operating Systems and GFX card configurations. So, there's no telling how many people have been effected by this crash bug. There could be a massive chunk of the player populace that's simply quit playing either Neverwinter or STO because of this, instead of enduring all the proverbial somersaults to just get into the game.

    If today's emergency patch fix for Neverwinter actually works, can ya please get us STO folk similarly patched, ASAP??!!
    "Don't try to be a great man. Just be a man and let history make its own judgments." -Zefram Cochrane
    Vice-Admiral Methos Corinthian
    methos71
    screenshot_2012-03-27-13-37-23.jpg

  • picardcrusherpicardcrusher Member Posts: 101 Arc User
    I use Arc too and this problem persists. An odd workaround I've found is loading from Arc, then once that crashes, loading from Steam, which works (though it may crash in game and require a relaunch form Steam, it always works second time around pretty much)

    The only problem with Steam for me is upon entering the game, there is a truly epic drop in FPS, but that corrects once you change map, like warping into/out of sector space or beaming up/down.

    I find this very interesting, since it's similar to what I have to do to get in game. IE. Login and fail, then log in to some other aspect of the company and try again...

    Nerfing is Fraud...
  • picardcrusherpicardcrusher Member Posts: 101 Arc User
    Oh well... Can't get in at all now... at some point this goes beyond incompetence, and is just a violation of the lifer contract.

    Nerfing is Fraud...
  • methos71methos71 Member Posts: 336 Arc User
    I realize that 'reading' genuine paragraphs has become rather passe, in this fast-food world of ours. Yet, really people, no reaction at all to the news that Neverwinter folk got an emergency patch for this problem on Friday morning, whilst we STO folk are still proverbially flitting about in the wind???!!!

    Neverwinter patch notes here: http://www.arcgames.com/en/games/neverwinter/news/detail/9513313-patch-notes-for-emergency-maintenanace-8/21

    What's more, as of late last night, it seems like the patch they got yesterday has actually fixed the problem for most NW folk.
    "Don't try to be a great man. Just be a man and let history make its own judgments." -Zefram Cochrane
    Vice-Admiral Methos Corinthian
    methos71
    screenshot_2012-03-27-13-37-23.jpg

  • velquavelqua Member Posts: 1,220 Arc User
    methos71 wrote: »
    Heads up for everyone here. Upon doing a bit of digging around the Arcgames forums, it's obvious that Neverwinter folks have been hit by this same problem, per this thread: http://www.arcgames.com/en/forums#/discussion/1200403/graphics-client-crash-issue/p1

    And, lo and behold, they supposedly had a fix for this issue with yesterday's patch. Yet, that fix didn't work. So, the Neverwinter folk are lucky enough to be getting an emergency patch this morning, which specifically addresses this issue. Just take a quick gander at their brief patch notes here: http://www.arcgames.com/en/games/neverwinter/news/detail/9513313-patch-notes-for-emergency-maintenanace-8/21

    Thus, the burning question arises for us STO folk...where the frak is our emergency patch???!!

    In two days, a month will have passed since I've been dealing with this issue. Others, both in STO and Neverwinter, have been dealing with it for some time longer, others for less than a month. No common pattern seems to have emerged among those affected, as it seems to hit all manner of Operating Systems and GFX card configurations. So, there's no telling how many people have been effected by this crash bug. There could be a massive chunk of the player populace that's simply quit playing either Neverwinter or STO because of this, instead of enduring all the proverbial somersaults to just get into the game.

    If today's emergency patch fix for Neverwinter actually works, can ya please get us STO folk similarly patched, ASAP??!!

    Seriously!? These guys get a fix and we don't. This DX9-DX11 issue really needs to be resolved. Having to go through Safe Mode to play the game AND having to deal with The 40% Bug is really starting to get on my nerves to the point I don't feel like logging in to play. I can only imagine what is in store for all of us when Season 11 hits the server.
    18662390068_f716cd60e3.jpg
  • admiralkirk7admiralkirk7 Member Posts: 7 Arc User
    When this started I wasn't using Arc. But when I uninstalled and then reinstalled the game, Arc came with it. It hasn't worked either way.
  • picardcrusherpicardcrusher Member Posts: 101 Arc User
    methos71 wrote: »
    I realize that 'reading' genuine paragraphs has become rather passe, in this fast-food world of ours. Yet, really people, no reaction at all to the news that Neverwinter folk got an emergency patch for this problem on Friday morning, whilst we STO folk are still proverbially flitting about in the wind???!!!

    Neverwinter patch notes here: http://www.arcgames.com/en/games/neverwinter/news/detail/9513313-patch-notes-for-emergency-maintenanace-8/21

    What's more, as of late last night, it seems like the patch they got yesterday has actually fixed the problem for most NW folk.

    I'm encouraged about the fix... and there is no way we should wait until Thursday.

    Nerfing is Fraud...
  • methos71methos71 Member Posts: 336 Arc User
    methos71 wrote: »
    I realize that 'reading' genuine paragraphs has become rather passe, in this fast-food world of ours. Yet, really people, no reaction at all to the news that Neverwinter folk got an emergency patch for this problem on Friday morning, whilst we STO folk are still proverbially flitting about in the wind???!!!

    Neverwinter patch notes here: http://www.arcgames.com/en/games/neverwinter/news/detail/9513313-patch-notes-for-emergency-maintenanace-8/21

    What's more, as of late last night, it seems like the patch they got yesterday has actually fixed the problem for most NW folk.

    I'm encouraged about the fix... and there is no way we should wait until Thursday.

    I wholeheartedly concur Picardcrusher. Today officially marks exactly one month since I've been affected by this, per the 7/23/15 patch.

    I was fortunate enough to get a hold of my KDF Fleet leader last night and discovered that he too has been affected by all this.

    If there's a solution to this problem, then we here at STO need it ASAP!

    "Don't try to be a great man. Just be a man and let history make its own judgments." -Zefram Cochrane
    Vice-Admiral Methos Corinthian
    methos71
    screenshot_2012-03-27-13-37-23.jpg

  • edited August 2015
    This content has been removed.
  • thedarksynergythedarksynergy Member Posts: 9 Arc User
    Hey guys, basically just made an account to get to the bottom of this, but I'm experiencing what seems like the same problem. I get to the Iconian War splash screen, and then it crashes, saying that my video drivers have crashed, then recovered, but STO is dead. If we could get a dev or something to comment on this, that would be great. I haven't played in several months, trying to wait until I upgrade to a PC that would better run this game, and now that I've upgraded, the game doesn't work. I also know that there are compatibility errors with Windows 10 which is a double slap in the face to me.

    I'm just extremely disappointed in how this is being handled, STO is my favorite MMO, and I'd like to see this fixed ASAP.
  • racingfan1racingfan1 Member Posts: 1 Arc User
    Well, not that I figure it'll help, but I've come back to the game after over a year of not playing and have this problem. Trying the safe mode workaround doesn't even work. Once I change my settings in normal mode after forcing DX9 in safe mode, it just crashes on next startup. Which means I'm forced into using safe mode every time.

    I mean, I can play, at least... but I had been thinking about a lifetime sub as a "welcome back" gift to myself. I think I'll hold off on that, though.
  • xander1484xander1484 Member Posts: 5 Arc User
    I was really hoping today's patch would address this issue but, once again, no one seems to be paying any attention. My Win7 desktop still must be loaded in safe mode, then I can select the display driver at the character select screen, but my Win10 laptop still crashes despite trying every work-around I can find. Again Devs, just let us choose the display driver from the launcher! Problem solved!
  • smeeinn1tsmeeinn1t Member Posts: 618 Arc User
    Hmm, already posted this via Vanilla, but it seems since the forum "fix" we now have two sets of forums so I'll post it here as well...

    Well another maintenance has been and gone, still no fix...

    Devs please can we get some feedback here? Did the fix for NW work? Are we flogging a dead horse? Should I give my stuffs away or is there going to be a fix?​​
    V9BQ6SM.gif
    "A human being should be able to change a diaper, plan an invasion, butcher a hog, conn a ship, design a building, write a sonnet, balance accounts, build a wall, set a bone, comfort the dying, take orders, give orders, cooperate, act alone, solve equations, analyze a new problem, pitch manure, program a computer, cook a tasty meal, fight efficiently, die gallantly. Specialization is for insects." — Lazarus Long --->Get the Forums Enhancement Extension!
  • cool1967cool1967 Member Posts: 3 Arc User
    It is about time to fix this... :s in Portugal we call for thinks like this " uma merda "...safe mode, safe mode, safe mode...bahhhhhh :/
  • cmdrscarletcmdrscarlet Member Posts: 5,137 Arc User
    I gotta chime in for a fix as well. Spending almost 10 minutes to login/out to play is ... not friendly. Especially if it can be fixed. Humbly, keep Season 11 until next year if that is what it takes.
  • nyxadrillnyxadrill Member Posts: 1,242 Arc User
    I'd like to know why the fixes that were mentioned in the Tribble patch notes of the 20th didnt make it to Holodeck :(
    server_hamster6.png
  • giannicampanellagiannicampanella Member Posts: 424 Arc User
    edited August 2015
    Jebus tapdancing amateur incompetence. There is so much chaos with Cryptic patching. Not only this heinous graphics issue, but lesser papercuts like Motion Picture uni shoes not present for female toons in Holodeck, but long fixed in Tribble. Where is the disconnect? Push fixes to the actual game! Stop jerking us around with instability! We're afraid to even ask for fixes in general now because you can't implement a Qdamned thing without breaking all sorts of random everything. Fire the ointment fly, and prioritize quality user experience over new stuff that won't sell anyway if da game is broke! Where is the management?! The pride in one's work!? FRELL!!! Do the right thing!!!!!!!!!!!!!!
    Greenbird
  • dimitrikdimitrik Member Posts: 10 Arc User
    I've been trying, unsuccessfully, over the past week to come back to the game, but I can't get past the Iconian War splash page. I've tried the various workarounds the net has offered. Nothing's worked. It either freezes or crashes, telling me the device is hung or something.

    Given the amount of publicity this bug has received, and the fact that it's apparently been over a month since it began, this seems a lot like business suicide.

    Why pay for a subscription for a game you can't even play? Seriously, their stance is, "If you paid for a subscription to cover August and happen to be one of the several people getting locked out, tough luck"?

    Not even acknowledging that this is a known issue in their last update is kind of a slap in the face. Is this game getting phased out or something? Not giving official response to this not-insubstantial issue is a horrible idea.

    Say something, Developers.
  • xander1484xander1484 Member Posts: 5 Arc User
    Agreed, dimitrik. Why are Devs mum on the issue? Not even a, "We're working on it" to placate the masses? Just keep pumping out the new and shiny rather than fixing anything substantial. Sorry folks, but I couldn't give a yotz about uniform shoes or lopsided Andorian BOF antennae if I can't even log in to play in the first place!
  • thedarksynergythedarksynergy Member Posts: 9 Arc User
    I'm not sure what they did, but ever since last nights patch, I've been able to get in the game with no problem, I recommend you guys try it out.
  • dimitrikdimitrik Member Posts: 10 Arc User
    Nope. Still can't even get to the character selector. It gets as far as the Iconian War splash page, turns blank, and either freezes or crashes.
  • thedarksynergythedarksynergy Member Posts: 9 Arc User
    dimitrik wrote: »
    Nope. Still can't even get to the character selector. It gets as far as the Iconian War splash page, turns blank, and either freezes or crashes.
    Sorry, I should've said that it still freezes if I try to launch it the regular way, but if I go in through safe mode, it works perfect now.
Sign In or Register to comment.