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Forums > Home› Support› PC, Network, and Other Technical Issues› Windows and General: PC, Network, and Other Technical Issues

Connection issues / Rubberbanding

plvoyplvoy Member Posts: 62 Arc User
edited March 2015 in Windows and General: PC, Network, and Other Technical Issues
Hello PWE / Cryptic,

i've been patient up until now, as a network engineer myself i have plenty of options to connect to STO and keep playing, even when Europe has major problems etc.

Since November last Year we have problems with lagging, rubberbanding and disconnects over in Europe. I am a customer of Deutsche Telekom and we get routet into Cogento's network in Frankfurt Germany. After 5pm localtime i regularly have Ping losses to Cogento's Boston Node that brings the disconnects since November '14.

Since the Anniversary Patch and the Omega things the lags and rubberbanding have gotten to a point where I cannot play STO anymore. The ESD Problems are less, but the whole game still has problems.

I was just in an ISA where Weapons did not fire, UI didnt accept commands, my ship rubberbanded all over the map. This just only is the cherry on top of 3 disconnects and 2 crashes to desktop today.

The latest problems dont even come from Cogento, the network is fine at the moment ~100ms to your patchserver.

I can assure you that my ISP is not the problem.

Please do something to stabilize your servers and connection. In the actual state this is no fun to play.

Greetings from Germany.
=/\= Redacted =/\=
Post edited by plvoy on
«13

Comments

  • michel312michel312 Member Posts: 4 Arc User
    edited February 2015
    plvoy wrote: »
    Please do something to stabilize your servers and connection. In the actual state this is no fun to play.

    I have the same problems. Waiting for solutions, too.


    Greetings.
  • nandospcnandospc Member Posts: 1,260 Arc User
    edited February 2015
    plvoy wrote: »
    ...
    After 5pm localtime i regularly have Ping losses to Cogento's Boston Node that brings the disconnects since November '14.

    Since the Anniversary Patch and the Omega things the lags and rubberbanding have gotten to a point where I cannot play STO anymore. The ESD Problems are less, but the whole game still has problems....

    :eek: same exact problem here from italy, with the isp "telecom italia"! Since the anniversary patch i cant properly play STO after 4.30/5pm german time, until 11/12pm . I've a lot of lag spikes (2k to 9k ms ping on /netgraph 1 ingame) every 2/3 seconds, especially in combat (like in infected or in arena pvp), so everything is like unplayable in that time frame... :(
    @NandoPC - CSI - Confederazione Stellare Italiana - Seguimi su STOItalia - Il blog italiano su Star Trek Online - STO-League
  • daleofspursdaleofspurs Member Posts: 1
    edited February 2015
    My issue is that the Patching thing just sits there, it does nothing.
    It works for Neverwinter, but Not STO
    From what I have read elsewhere, Cryptic have changed something in the Launcher software that is messing up with some systems, something to do with the html coding.
    I just wish they TESTED PROPERLY before giving us grief in many ways for many people.
  • grocerymangroceryman Member Posts: 0 Arc User
    edited February 2015
    I have had nothing but trouble after this last update, not a peep out of my system till then. I live in SC USA so the problem after reading the forums is theirs. Hope the fix comes soon I was considering a lifetime membership............ seems foolish now.
  • willamsheridanwillamsheridan Member Posts: 1,189 Arc User
    edited February 2015
    i had rubberbanding since november too. I ws still back with vodafone then. Since last thursday we are with Deutsche Telekom (LTE wireless Internet) and from 5pm to about 11-12 pm the game is unplayable.

    From the 5 minutes of The Cure normal (space) i had 4 minutes of rubberbanding.

    Even in normal sector space i have massive Rubberbanding and lag and also quite a lot client crashes, disconnects and login timeout.

    I would like to offer pingtest results but because this is wireless internet i was told that they are unreliable and also my modem/router is blocking pingtests and i don´t want to mess with the firewall setting because i am no expert in that matter. Especially not with that type of router.

    I used some other websites and got results bedween 110-14O ms so i think thats good enough
    Surfing speed is between 35-40.000kbit/sec
  • highlandrisehighlandrise Member Posts: 354 Arc User
    edited February 2015
    Exactly the Same here, iam also from Germany and since this CURSED 5th Anniversary Started EVERY day from around 8pm to 12pm (local Time) the Game is ABSOLUTELY UNPLAYABLE, Commands are not Accepted, Red Numbers all the Time, Rubberbanding like Crazy NO MATTER WHERE I AM not to Mention all the Disconnects, before this Anniversary here and there some Connection Issues but with the Anniversary Patch the Game is a MESS now.

    So PLEASE find a Solution for this since this is UNACCEPTABLE :mad::mad::mad:
  • dragonweitdragonweit Member Posts: 1 Arc User
    edited February 2015
    I live Orlando, FL, USA and I have the same rubberbanding problem. In space, on the ground, it doesn't matter where. I started playing this game when it first went live, I have been away for a while and now trying it again. I see after all these years it still hasn't been fixed.
  • askrayaskray Member Posts: 3,329 Arc User
    edited February 2015
    plvoy wrote: »
    Hello PWE / Cryptic,

    i've been patient up until now, as a network engineer myself i have plenty of options to connect to STO and keep playing, even when Europe has major problems etc.

    Since November last Year we have problems with lagging, rubberbanding and disconnects over in Europe. I am a customer of Deutsche Telekom and we get routet into Cogento's network in Frankfurt Germany. After 5pm localtime i regularly have Ping losses to Cogento's Boston Node that brings the disconnects since November '14.

    Since the Anniversary Patch and the Omega things the lags and rubberbanding have gotten to a point where I cannot play STO anymore. The ESD Problems are less, but the whole game still has problems.

    I was just in an ISA where Weapons did not fire, UI didnt accept commands, my ship rubberbanded all over the map. This just only is the cherry on top of 3 disconnects and 2 crashes to desktop today.

    The latest problems dont even come from Cogento, the network is fine at the moment ~100ms to your patchserver.

    I can assure you that my ISP is not the problem.

    Please do something to stabilize your servers and connection. In the actual state this is no fun to play.

    Greetings from Germany.

    As a network engineer you would then know that trace routes are not the whole story. When you're having these issues, do what is suggested in http://sto-forum.perfectworld.com/showthread.php?t=1192081 and paste the results. Please note that there was a discussion thread on the STO-DE forums about the network issues and the fact it's actually a backbone issue, not with the cryptic servers.
    Yes, I'm that Askray@Batbayer in game. Yes, I still play. No, I don't care.
    Former Community Moderator, Former SSR DJ, Now Full time father to two kids, Husband, Retail Worker.
    Tiktok: @Askray Facebook: Askray113


  • drachenfelesdrachenfeles Member Posts: 163 Arc User
    edited February 2015
    yeah yeah, it's everyones fault but not underinvested servers...

    btw constant disconnections lag and massive rubberbanding since this PWE Arc server went down

    PS normally I'm having decent connection, well in most cases that is

    PPS Europe, UTC+1

    edit:

    Śledzenie trasy do patchserver.crypticstudios.com [208.95.185.41]
    z maksymalną liczbą 30 przeskok
  • michel312michel312 Member Posts: 4 Arc User
    edited February 2015
    The voyage continues.

    It's a good time to play instead of watching TV... Not possible.
    The same procedure as usual: disconnections lag and massive rubberbanding.

    Routenverfolgung zu patchserver.crypticstudios.com [208.95.185.41]
  • eagleeyeabceagleeyeabc Member Posts: 17 Arc User
    edited February 2015
    Great and here starts the lag again, just like....hmmmm wait... oh right 3 Months from now ?

    Routenverfolgung zu patchserver.crypticstudios.com [208.95.185.41]
  • plvoyplvoy Member Posts: 62 Arc User
    edited February 2015
    Well askray,

    thanks for your reply. No tracert's never tell a story except what nodes may have a problem. That is why I opened a Case with PWE 150210-001710 if you want to refer to it.

    I've sent them the most important proof of all
    Routenverfolgung zu patchserver.crypticstudios.com [208.95.185.41]
    =/\= Redacted =/\=
  • badvaiobadvaio Member Posts: 159 Arc User
    edited February 2015
    With the rubber banding issues I am having, the game, for me is unplayable.

    I get the same issue on 3 different connections, using 3 different service providers and on multiple computers.

    In England btw.
  • patientnr0patientnr0 Member Posts: 234 Arc User
    edited February 2015
    This is absolutely unacceptable!
    Since weeks it is simply not possible for me to play this **** except for 2 or 3 hours on NOON (EU) at all.
    Who the hell has time on noon?

    yes i know it's not the cryptic server itself, but cryptic IS responsible to resolve that well known problem with cogentco
  • theredcomettheredcomet Member Posts: 0 Arc User
    edited February 2015
    Same here at more or less this time period the game becomes unplayable since the anniversary event.
  • icevixenicevixen Member Posts: 28 Arc User
    edited February 2015
    Having serious rubberbanding issues over the last 3 days here is my trace.

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 1 ms <1 ms <1 ms dsldevice.lan [192.168.1.254]
    2 16 ms * * lo0-central10.pcl-ag03.plus.net [195.166.128.184
    ]
    3 14 ms * 13 ms link-a-central10.pcl-gw01.plus.net [212.159.2.16
    8]
    4 13 ms 13 ms * xe-10-2-0.pcl-cr01.plus.net [212.159.0.200]
    5 * 67 ms 13 ms xe-11-1-0.edge3.London2.Level3.net [212.187.201.
    209]
    6 * 14 ms 14 ms ae-226-3602.edge3.London1.Level3.net [4.69.166.1
    50]
    7 14 ms 14 ms 14 ms ae-226-3602.edge3.London1.Level3.net [4.69.166.1
    50]
    8 15 ms * * be3043.ccr22.lon01.atlas.cogentco.com [130.117.1
    5.245]
    9 15 ms 14 ms * be2494.ccr42.lon13.atlas.cogentco.com [154.54.39
    .130]
    10 87 ms 87 ms 88 ms be2493.ccr22.bos01.atlas.cogentco.com [154.54.42
    .97]
    11 87 ms * 87 ms te0-0-0-0.rcr11.b002133-1.bos01.atlas.cogentco.c
    om [154.54.46.130]
    12 * 97 ms 89 ms 38.111.40.114
    13 * 87 ms * xboxpatchserver.crypticstudios.com [208.95.185.4
    1]
    14 87 ms 87 ms 87 ms xboxpatchserver.crypticstudios.com [208.95.185.4
    1]

    Trace complete.

    It's all double dutch to me but trying to follow what i was reading on the forum everything seems normal.
  • empireofsteveempireofsteve Member Posts: 665 Arc User
    edited February 2015
    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms CISCO56935 [192.168.1.1]
    2 * * * Request timed out.
    3 10 ms 10 ms 11 ms rd3st-tge0-5-0-14-1.vc.shawcable.net [64.59.150.53]
    4 22 ms 28 ms 21 ms 66.163.73.125
    5 40 ms 43 ms 48 ms rc3sc-be10.wp.shawcable.net [66.163.78.2]
    6 78 ms 87 ms 83 ms rc4as-tge0-2-0-0.vx.shawcable.net [66.163.77.50]
    7 78 ms 77 ms 90 ms ge-4-1-0.mpr1.iad10.us.mfnx.net [206.126.236.86]
    8 78 ms 78 ms 80 ms ae6.cr1.dca2.us.zip.zayo.com [64.125.20.117]
    9 83 ms 83 ms 85 ms ae5.cr1.lga5.us.zip.zayo.com [64.125.26.98]
    10 91 ms 89 ms 88 ms ae7.mpr3.bos2.us.zip.zayo.com [64.125.21.225]
    11 94 ms 97 ms 96 ms 208.184.110.70.IPYX-072053-002-ZYO.above.net [208.184.110.70]
    12 95 ms 94 ms 95 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.104]
    13 98 ms 89 ms 90 ms perfectworldent-4.border11.bsn.pnap.net [216.52.61.78]
    14 * * * Request timed out.
    15 88 ms 86 ms 88 ms xboxpatchserver.crypticstudios.com [208.95.185.41]

    Trace complete.

    That last time out occurs every time. Every minute or two I get a SNR message for about 10 seconds.
    NERF CANNONS - THEY NEED A 50% NERF
    CRUISERS NEED A 206% HULL BUFF
  • plvoyplvoy Member Posts: 62 Arc User
    edited February 2015
    So i believe there is some evidence of problems. Will someone @PWE/Cryptic answer on this thread?
    If not, you may close the tech section of the board alltogether.

    Since the Tracerts show reasonable latency most of the time the rubberbanding and disconnects must come from overprovisioned server hardware. Cogentco's Issues only seem to be the cherry on top.
    I've seen too many mass disconnects lately, every now and then hundreds of ppl get kicked the same time. This all escalated with the anniversary patch.

    Do something, its not like I hate the Game, or want you to fail or anything, I just want to enjoy the game. That is not possible at the moment.

    Any official answer or statement would be very appreciated.
    =/\= Redacted =/\=
  • ozy83ozy83 Member Posts: 156 Arc User
    edited February 2015
    Same exact issues, major lag and rubberbanding.

    I'm currently living in Greece.
    [SIGPIC][/SIGPIC]
    Lag Watch:
    Delta Rising: Warning
    Anniversary Event: Severe
    Iconian Season: Critical
  • plvoyplvoy Member Posts: 62 Arc User
    edited February 2015
    Had bad rubberbanding all afternoon (localtime) again, now in the evening, the game will start, straight to "Login server Timeout".
    I have no more words for it.
    =/\= Redacted =/\=
  • farginwarfarginwar Member Posts: 0 Arc User
    edited February 2015
    Microsoft Windows [Version 6.1.7600]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Users\Carlos>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms 10.0.0.1
    2 8 ms 9 ms 9 ms 96.120.17.205
    3 7 ms 7 ms 7 ms xe-7-2-0-0-sur01.alvin.tx.houston.comcast.net [6
    8.85.249.13]
    4 11 ms 9 ms 9 ms ae-26-0-ar01.bearcreek.tx.houston.comcast.net [6
    8.85.247.157]
    5 20 ms 15 ms 19 ms he-3-8-0-0-cr01.dallas.tx.ibone.comcast.net [68.
    86.94.137]
    6 22 ms 24 ms 21 ms be-22-pe01.houston.tx.ibone.comcast.net [68.86.8
    5.174]
    7 23 ms 21 ms 21 ms 173.167.59.42
    8 23 ms 23 ms 25 ms te0-0-1-0.rcr11.iah02.atlas.cogentco.com [154.24
    .26.85]
    9 23 ms 23 ms 23 ms be2070.ccr22.iah01.atlas.cogentco.com [154.54.0.
    141]
    10 33 ms 35 ms 36 ms be2173.ccr42.atl01.atlas.cogentco.com [154.54.29
    .117]
    11 47 ms 47 ms 48 ms be2169.ccr22.dca01.atlas.cogentco.com [154.54.31
    .98]
    12 53 ms 53 ms 55 ms be2149.ccr42.jfk02.atlas.cogentco.com [154.54.31
    .126]
    13 61 ms 57 ms 59 ms be2096.ccr22.bos01.atlas.cogentco.com [154.54.30
    .42]
    14 59 ms 59 ms 59 ms te0-0-0-0.rcr11.b002133-1.bos01.atlas.cogentco.c
    om [154.54.46.130]
    15 63 ms 71 ms 72 ms 38.111.40.114
    16 59 ms 59 ms 60 ms patchserver2.crypticstudios.com [208.95.185.41]


    Trace complete.

    C:\Users\Carlos>pathping patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:
    0 Carlos-PC [10.0.0.12]
    1 10.0.0.1
    2 96.120.17.205
    3 xe-7-2-0-0-sur01.alvin.tx.houston.comcast.net [68.85.249.13]
    4 ae-26-0-ar01.bearcreek.tx.houston.comcast.net [68.85.247.157]
    5 he-3-8-0-0-cr01.dallas.tx.ibone.comcast.net [68.86.94.137]
    6 be-22-pe01.houston.tx.ibone.comcast.net [68.86.85.174]
    7 173.167.59.42
    8 te0-0-1-0.rcr11.iah02.atlas.cogentco.com [154.24.26.85]
    9 be2070.ccr22.iah01.atlas.cogentco.com [154.54.0.141]
    10 be2173.ccr42.atl01.atlas.cogentco.com [154.54.29.117]
    11 be2169.ccr22.dca01.atlas.cogentco.com [154.54.31.98]
    12 be2149.ccr42.jfk02.atlas.cogentco.com [154.54.31.126]
    13 be2096.ccr22.bos01.atlas.cogentco.com [154.54.30.42]
    14 te0-0-0-0.rcr11.b002133-1.bos01.atlas.cogentco.com [154.54.46.130]
    15 38.111.40.114
    16 patchserver2.crypticstudios.com [208.95.185.41]

    Computing statistics for 400 seconds...
    Source to Here This Node/Link
    Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
    0 Carlos-PC [10.0.0.12]
    0/ 100 = 0% |
    1 0ms 0/ 100 = 0% 0/ 100 = 0% 10.0.0.1
    0/ 100 = 0% |
    2 8ms 0/ 100 = 0% 0/ 100 = 0% 96.120.17.205
    0/ 100 = 0% |
    3 11ms 0/ 100 = 0% 0/ 100 = 0% xe-7-2-0-0-sur01.alvin.tx.houston.
    comcast.net [68.85.249.13]
    0/ 100 = 0% |
    4 11ms 0/ 100 = 0% 0/ 100 = 0% ae-26-0-ar01.bearcreek.tx.houston.
    comcast.net [68.85.247.157]
    0/ 100 = 0% |
    5 17ms 0/ 100 = 0% 0/ 100 = 0% he-3-8-0-0-cr01.dallas.tx.ibone.co
    mcast.net [68.86.94.137]
    0/ 100 = 0% |
    6 22ms 0/ 100 = 0% 0/ 100 = 0% be-22-pe01.houston.tx.ibone.comcas
    t.net [68.86.85.174]
    0/ 100 = 0% |
    7 22ms 0/ 100 = 0% 0/ 100 = 0% 173.167.59.42
    0/ 100 = 0% |
    8 23ms 0/ 100 = 0% 0/ 100 = 0% te0-0-1-0.rcr11.iah02.atlas.cogent
    co.com [154.24.26.85]
    0/ 100 = 0% |
    9 --- 100/ 100 =100% 100/ 100 =100% be2070.ccr22.iah01.atlas.cogentco.
    com [154.54.0.141]
    0/ 100 = 0% |
    10 34ms 0/ 100 = 0% 0/ 100 = 0% be2173.ccr42.atl01.atlas.cogentco.
    com [154.54.29.117]
    0/ 100 = 0% |
    11 47ms 0/ 100 = 0% 0/ 100 = 0% be2169.ccr22.dca01.atlas.cogentco.
    com [154.54.31.98]
    0/ 100 = 0% |
    12 53ms 0/ 100 = 0% 0/ 100 = 0% be2149.ccr42.jfk02.atlas.cogentco.
    com [154.54.31.126]
    0/ 100 = 0% |
    13 59ms 0/ 100 = 0% 0/ 100 = 0% be2096.ccr22.bos01.atlas.cogentco.
    com [154.54.30.42]
    0/ 100 = 0% |
    14 59ms 0/ 100 = 0% 0/ 100 = 0% te0-0-0-0.rcr11.b002133-1.bos01.at
    las.cogentco.com [154.54.46.130]
    0/ 100 = 0% |
    15 63ms 0/ 100 = 0% 0/ 100 = 0% 38.111.40.114
    0/ 100 = 0% |
    16 60ms 0/ 100 = 0% 0/ 100 = 0% patchserver2.crypticstudios.com [2




    9 --- 100/ 100 =100% 100/ 100 =100% be2070.ccr22.iah01.atlas.cogentco.
    com [154.54.0.141]

    im guessing this is my problem?
  • nandospcnandospc Member Posts: 1,260 Arc User
    edited February 2015
    Same problems, my results here
    http://sto-forum.perfectworld.com/showpost.php?p=22457281&postcount=8
    @NandoPC - CSI - Confederazione Stellare Italiana - Seguimi su STOItalia - Il blog italiano su Star Trek Online - STO-League
  • plvoyplvoy Member Posts: 62 Arc User
    edited February 2015
    Network is OK today, ~106ms to your Patchserver without package loss. Took me 10 min and 3 login2_timeouts to get into the game... Now im looking at SERVER NOT RESPONDING (300.5s)

    awesome... still no comment from PWE... greatest customer service... ever!
    =/\= Redacted =/\=
  • plvoyplvoy Member Posts: 62 Arc User
    edited February 2015
    Connection Update: Patchserver good stable 105ms no ping loss... Ingame: Netgraph sais between 800 and 3000ms.. with extreme rubberbanding... unplayable, yet again.
    =/\= Redacted =/\=
  • michel312michel312 Member Posts: 4 Arc User
    edited February 2015
    Hello,

    I had contact with the support - I'm still astonished.

    They say, it's probably my (German) provider which causes all problems. :)

    BUT: The support sent me a link where I can assemble some information which I can forward to PWE. (It's PingPlotter.)

    So I started to send my protocols constantly.

    (obviously only in German): http://www.arcgames.com/de/games/star-trek-online/news/detail/9052573

    Greetings.
  • riotgrrrrrlriotgrrrrrl Member Posts: 2 Arc User
    edited March 2015
    A bit of an odd problem on my end. Runs fine on my pc, totally unplayable on my girlfriend's pc. Doesn't really make much sense either, similar machines, same network. The power did blink late this past friday night and that seems to be the start of it, but since then we have reinstalled STO and still the same problem. Some of the worst lag and rubberbanding I have ever seen. She can run from the transporter room to the exchange on ESD and get pulled back to the transporter.

    Ran a tracert on the patch server, highest number I saw was 117ms.

    If anyone has any suggestions on how to fixed, it would be much appreciated.
  • smilegcb2#3786 smilegcb2
    smilegcb2#3786
         Member Posts: 110 Arc User
    edited March 2015
    Lag issue :

    Today 4 hour (GMT +1), in infected space :

    The /netgraph, in again reaches summits! (The values are situated between 500 and 1000)

    And it's not the END ! In ESD, for example (or ANY (ANY !) other locations), we have the same ping. (But only between 500 and 750).

    It's not acceptable for MMO to have more 180 ping, in any location. I'm located in France.

    If you say : It's only you !

    No > Other people have the same problem in my fleet. And not only in my fleet...

    Previously I gave you 6 in 8 months to solve it. This time has been reduced to only 4 months to make these corrections!

    If not solve, ok you don't have my money and my support for only make money and don't satisfy your client.
  • captainoblivouscaptainoblivous Member Posts: 2,284 Arc User
    edited March 2015
    riotgrrrrrl wrote: »
    A bit of an odd problem on my end. Runs fine on my pc, totally unplayable on my girlfriend's pc. Doesn't really make much sense either, similar machines, same network. The power did blink late this past friday night and that seems to be the start of it, but since then we have reinstalled STO and still the same problem. Some of the worst lag and rubberbanding I have ever seen. She can run from the transporter room to the exchange on ESD and get pulled back to the transporter.

    Ran a tracert on the patch server, highest number I saw was 117ms.

    If anyone has any suggestions on how to fixed, it would be much appreciated.

    Perhaps one of you has different proxy settings?
    I need a beer.

  • sinnaj63sinnaj63 Member Posts: 33 Arc User
    edited March 2015
    I'm having kinda similar problems; in the evening local time(GMT+1; Germany)the game starts to connect incredible slowly in the launcher and usually times out in the character selection menu. Even when I get in during such times, the game is basically unplayable; it really lags hard, it times out often and the only thing I can do at all is Doffs, and even these are making problems.
  • deaftravis05deaftravis05 Member Posts: 4,885 Arc User
    edited March 2015
    I'm random... and yes I've seen massive disconnects of players from Europe, all at the exact same time.

    I'm eastern Canada and it's completely random for me.
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