Crashing in busy zones

renebrehmer · January 2015

This is new since the 5th anniversary patch.

My game keep crashes in the same two areas:

- When I try to do anything (like submitting stuff to Rep projects) in Tau Dewa near the Dyson Sphere (a busy place).
- When entering or leaving Sol system (busiest place in the game).

Played on and off for 4 years now, and can't recall the game ever crashing before.

Thing is... when the "server not responding" comes up, I just get disconnected. In this case I don't even get that. The game just freezes and then Windows tells me the game isn't responding.

trooper1023 · January 2015

You're lucky then. My STO has a history of crashing to desktop every 2-5 hours of continuous game play.

After this latest patch? I can't play a half hour before the game crashes to desktop. Its not a driver stop error, or GFX card crash, I checked the System Event Log.

Faulting application name: GameClient.exe, version: 0.0.0.0, time stamp: 0x54cac74b
Faulting module name: ntdll.dll, version: 6.1.7601.18247, time stamp: 0x521ea8e7
Exception code: 0xc0000374
Fault offset: 0x000ce753
Faulting process id: 0xa4
Faulting application start time: 0x01d03c99fb79b34d
Faulting application path: G:\Steam\steamapps\common\Star Trek Online\Star Trek Online\Live\GameClient.exe
Faulting module path: C:\Windows\SysWOW64\ntdll.dll
Report Id: 42e7d49f-a894-11e4-a591-001fbc024b7f

Every. ******n. Time.

swatop · January 2015

yep, never had gameclient crashes before but now the game frequently shuts down

mightybobcnc · January 2015

I've had two game client crashes today. Once while fighting Borg with a couple other players in a Red Alert out in Zeta Andromedae. The other was on a loading screen while loading into ESD.

Unfortunately, neither of these crashes triggered the Cryptic error reporter so I can't give you crash ID numbers.

trooper1023 · January 2015

mightybobcnc wrote: »

Unfortunately, neither of these crashes triggered the Cryptic error reporter so I can't give you crash ID numbers.

Wut.

mightybobcnc wrote: »

...Cryptic error reporter...

What is this? There is such a thing? All the bugs and game client crashes I've seen over the years of playing STO, and I have NEVER seen this so-called error reporter.

Wow. That's some serious fail right there.

xablis · January 2015

Experiencing this same problem as well (again), seems to be the same bug that showed up during the winter event and was actually fixed after a couple weeks of it.

hypl · February 2015

Been having crashes after the anniversary update, usually when there is a lot of action going on. CE and Kobali Prime.

rondelica · February 2015

I have the same problem to.

My gameclient is already crashed 4 times in the last 48h.

nepsthen · February 2015

Game is crashing randomly for me, too. Here's the latest one. For this crash, I was completing the space portion of Forging Bonds after beaming up from destroying the base, attacking the Jem'Hadar ships. I was in a Kazon T5 Heavy Raider, with a Federation aligned level 46 Tac Reman, M'Laxis:

Problem Event Name: APPCRASH
Application Name: GameClient.exe
Application Version: 0.0.0.0
Application Timestamp: 54cac74b
Fault Module Name: StackHash_4e99
Fault Module Version: 6.1.7601.18247
Fault Module Timestamp: 521ea8e7
Exception Code: c0000374
Exception Offset: 000ce753
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 4e99
Additional Information 2: 4e99b0fb75aa5fb7cc97fae2229bce2a
Additional Information 3: 6895
Additional Information 4: 6895364b04d3193fb8b52fe1c63144c8

Error reporter does not show up at all for these crashes.

spookpwa · February 2015

Have same problem with gameclient crashing like crazy (about 40 times now since 5th anniversary went live).

Never ever had this problem before that patch. It is getting a bit unbearable as it is. :mad:

captaind3 · February 2015

Thus far the only crash I've experienced was today, I was doing the Wyanti system patrol with the Turei and in the second system it just started crashing. Quite disappointing.

mikoto123a · February 2015

captaind3 wrote: »

Thus far the only crash I've experienced was today, I was doing the Wyanti system patrol with the Turei and in the second system it just started crashing. Quite disappointing.

3 in the past 45 minutes !!! last one at the end of a PVE and by the time I logged back in it was complete, everyone warping out - NO Fracking Reward

Oh and a one hour cooldown !!!

gameleech · February 2015

crash in the bz always now. not worth the aggravation anymore. not interested in doing the other stupid stuff. wish I could get away with this level of quality at work.

eth3ric · February 2015

I've also been experiencing frequent client crashes since the update. Most troublesome were the 2 that happened during ISA runs, and 2 during tour the galaxy

vandyfox · February 2015

I am mostly crashing in Crystalline, once I log back in, I do not seem to crash again in that same run. But if I queue up next time, I will crash just like before.

hypl · February 2015

Update for me. Map transitions now crash occasionally. Usually to or from high traffic zones.

innuwarrior · February 2015

I have had the same problem too, crashes in CCA and space BZ. I restrain the frequency of crashes when I put back graphic option back to something my gfc can manage, every major update seems to assume I swapped to a high end vid card. It always happens close to the end when a lot of things happens at once and, most of the time, by the time I get back into game, the mission is done with no rewards. I had very few game client crash since I began to play way back when f2p first started and now its many a day.

Please put someone on it.

vandyfox · February 2015

Still crashing all my characters in CCA. here is what usually happens...

Within 1st minute of entering, guaranteed CTD. Upon logging back in to same CCA, I do not crash in that mission. If I run it again after the cooldown, the whole process repeats itself. I have crashed later than 1 minute in, but usually it is pretty early in the mission.

I have tried changing my dx settings ingame, vid settings ingame, sound settings ingame. course I could have missed something. No changes. I looked in the folder where game is and the only files that are modified at the time of the crashes are the crash and shutdown logs which basically llist this and some other info...

GSM_Quit(). Reason: emEditorMain or utilitiesLibShouldQuit

During attempt to verify files, even my Arc client got bugged and now it is stuck in German (got a ticket for that). So all I have to say is this last patch has really ruined the game for me. I have crashed transwarping, in stfs, in esd. mostly when it appears alot of players are nearby but I dont know anymore.

captainpugwash1 · February 2015

Game client stop working, sometimes crashes to desktop sometimes black screen then after a while starts working again, but the game always freezes first.

pappy02u · February 2015

Add me to list of game crashes in the Dyson battle zone. I have a toon stuck there that I can't get outta of there. the game crashes and the error reporter comes up with in seconds of login in there.

Is there a way to force the safe login in thing where it asks you if you want a normal login in or the safe one that returns your toon to space?

autobotgoldbug · February 2015

hypl wrote: »

Update for me. Map transitions now crash occasionally. Usually to or from high traffic zones.

This is exactly what happens to me!

yorethel · February 2015

Same was happening to me before Christmas (the patch 2 weeks before was to blame) I had to uninstall and reinstall, that seemed to fix it.

It returned after this new content patch, I removed the game and re-installed and it is still there this time, so definitely not my system. Also I am not seeing the cryptic bug reporting tool being triggered either.

This game is getting more broken each time content is released, but instead of focussing on fixing things, we get more content and more lockboxes or Dilithium sink projects.

I'm getting tired of spending money on a game that is broken and little is done to fix it or keep us updated. I'm starting to get the feeling that Cryptic are sabotaging their own game to end it and move onto other projects, since they cannot fix half of the bugs or they do then they re-appear a few patches later.

nepsthen · February 2015

It's still happens after the latest patch. No Cryptic bug reporting tool pops up. Had this one in ESD space when scanning to try and find an omega on a federation science character.

Problem Event Name: APPCRASH
Application Name: GameClient.exe
Application Version: 0.0.0.0
Application Timestamp: 54d2ac4d
Fault Module Name: StackHash_fd7b
Fault Module Version: 6.1.7601.18247
Fault Module Timestamp: 521ea8e7
Exception Code: c0000374
Exception Offset: 000ce753
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: fd7b
Additional Information 2: fd7b3b6079aa3566ca5698718b12e898
Additional Information 3: df2d
Additional Information 4: df2d031e178000d479a11bc9a15f4e2a

pappy02u · February 2015

The latest patch got my toon off the Dyson ground but now it crashes at 96% loading in to the contested space zone.

vandyfox · February 2015

The patch today didnt help with my probs. I crashed as soon as I fired my 1st shot in CCA. Oh well, guess illl just do anniversary event for the ship then take time off. Hopefully it can fix itself sometime in the future. They did fix the Dyson ship, but since I crash so much its not much use now. I did read in forums how it might be cuz of older hardware, but I have played on max settings for years with np and now its just a mess. Good luck to rest of u, time to explore other galaxies!

nepsthen · February 2015

Happened again, this time on just beaming into DS9, ground, on a tac ferengi.

Problem Event Name: APPCRASH
Application Name: GameClient.exe
Application Version: 0.0.0.0
Application Timestamp: 54d2ac4d
Fault Module Name: StackHash_0e67
Fault Module Version: 6.1.7601.18247
Fault Module Timestamp: 521ea8e7
Exception Code: c0000374
Exception Offset: 000ce753
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 0e67
Additional Information 2: 0e67c50f5832959918ca054440db34c0
Additional Information 3: 61f9
Additional Information 4: 61f9414cdad1b85c9f4eb4f1fa290c33

hypl · February 2015

bump because this is still f***ing annoying... :rolleyes:

trelane87 · February 2015

I've been getting random regular crashing since the Anniversary Event began, still getting them today. Very frustrating when they happen in the middle of combat. Also the UI lag is still there, I think it may have even gotten marginally worse since the recent patch

craig76 · February 2015

Been getting a lot of random crashes since Dust to dust came out.
I tried updating drivers, resetting ingame graphics to defaults,(had same issue a while back and restting graphics solved it, but not this time), have no other programs running, tried running sto without arc, nothing seems to work.
Have EVGA GTX 760, i7 860 @2.80GHZ, 8GB ram, all latest drivers.
Asked in chat, and seems there is a few of us experiencing these crashes since dust to dust was released.

hypl · February 2015

Had another crash loading into Drozana space. It was a heavily populated zone and as soon as I floored it at full impulse (which lagged for a second to two) to beam onto the station, the game froze and crashed.

kthang · February 2015

As I said in another post, I think this may be due to a corrupt file in the piggs, and by that I mean from the patch. Got this error:

Fatal Error: Corrupt pig file detected_

Techincal Details: Corrupt pig file detected: ./piggs/texture.hogg:Texture_Library/Weapons/Wep_Gnr_Paser_Assault_02/Wep_Gnr_Phaser_Assault_02_Ns.Wtex

A force check yielded no errors, so the pigg file seems valid to the program yet the error message is there. CRC for the file: 2AF135DD

On Demand Patching turned OFF. So always got the whole patched game.

Crashing in busy zones

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