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Forums > Home› Support› PC, Network, and Other Technical Issues› Windows and General: PC, Network, and Other Technical Issues

login server timeout

chakotay35chakotay35 Member Posts: 5 Arc User
edited June 2014 in Windows and General: PC, Network, and Other Technical Issues
unable to login. it comes as server login timeout. any one else have that issue?
Post edited by chakotay35 on
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Comments

  • festerdogfesterdog Member Posts: 15 Arc User
    edited March 2014
    Yep..looks like the server crashed again:cool:
    [SIGPIC][/SIGPIC]
  • mewmaster101mewmaster101 Member Posts: 1,239 Arc User
    edited March 2014
    It DID crashed, but i was able to log right back in......please don't kill me.....:)
  • aelrhianaaelrhiana Member Posts: 285 Arc User
    edited March 2014
    I have been getting issues like that all day. I have been getting constant DC's, and then have a bear of a time re-connecting. The launcher even refused to load this morning, initially.
    [SIGPIC][/SIGPIC]
  • shadolokshadolok Member Posts: 29 Arc User
    edited March 2014
    the hell out of me. PWE get your servers in order.
  • intes2010intes2010 Member Posts: 5
    edited March 2014
    yep same issue here. it is really annoying.
    I wonder why there is no announcement regarding this issue yet, are they waiting for a specific number of players to complain before doing some actions?
  • sulubonessulubones Member Posts: 0 Arc User
    edited March 2014
    I just got booted in the middle of Mirror, and every attempt to login results in "Connecting to the login server..." stalling, then timing out.
  • yudhistiroyudhistiro Member Posts: 113 Arc User
    edited March 2014
    25 March 2014, 02:45 AM Zulu Time
    Connecting to login server failed
  • jg2112jg2112 Member Posts: 0 Arc User
    edited March 2014
    Happening to me too
  • cobra5000cobra5000 Member Posts: 28 Arc User
    edited March 2014
    chakotay35 wrote: »
    unable to login. it comes as server login timeout. any one else have that issue?

    I was just blowing up my Mirror enemies and got disconnected from server, tried to log-in and got a server time out.
  • tarsudotarsudo Member Posts: 343 Arc User
    edited March 2014
    I cant login too... disconnet from login server
  • boffheadboffhead Member Posts: 6 Arc User
    edited March 2014
    Yeap me as well, timeout on connecting to the login server..

    To help raise awareness of the issue & get some response, tweet to:
    @trekonlinegame
    @PWE_Outage
    @PlayArcGames

    using hash #STOOUTAGE
    Cheers


    Also log a support request using the ticket system - mine's: #140324-001832
    https://support.arcgames.com/app/ask_login/iss/log
  • dinos2012dinos2012 Member Posts: 65 Arc User
    edited March 2014
    The server is down big bright red light on client ..thank you very much :mad:
  • crashmodemcrashmodem Member Posts: 1 Arc User
    edited March 2014
    Ditto, was in a middle of PVE too...
  • markusseikyomarkusseikyo Member Posts: 10 Arc User
    edited March 2014
    From my perspective, it might be the communication from the load balancer to the server clusters themselves. The fact that you can get past the account servers and are waiting for the login servers to communicate, means that you're hitting the same down cluster and possibly through a load balancer that hasn't been told to ignore the cluster.

    Still.. kinda disheartening to find out the hard way.
    Interested in Role Playing? Join the 12th Fleet Medical division!
  • boffheadboffhead Member Posts: 6 Arc User
    edited March 2014
    winna, acknowledged on twitter:

    Star Trek Online ‏@trekonlinegame 31s

    We are currently investigating the server issue and will post more information. We apologize for this interruption, Captains.
  • xander1927xander1927 Member Posts: 1 Arc User
    edited March 2014
    gday all, does anyone have an idea when they will have the servers back up? :)
  • fadmbambamfadmbambam Member Posts: 656 Arc User
    edited March 2014
    xander1927 wrote: »
    gday all, does anyone have an idea when they will have the servers back up? :)

    Well... their average response time is a few hours...:mad:
  • charlesdonovancharlesdonovan Member Posts: 77 Arc User
    edited March 2014
    Login server timeout here too.
  • jrbrianjrbrian Member Posts: 157 Arc User
    edited May 2014
    This problem is really getting quite annoying. Happening every time I play and a number of times throughout any sessions. Both "Time out" and inability to log into the server. Is anyone else having this issue now? (This is not the "Mac" crash problem - I have a PC).
  • stargazer99999stargazer99999 Member Posts: 31 Arc User
    edited May 2014
    jrbrian wrote: »
    This problem is really getting quite annoying. Happening every time I play and a number of times throughout any sessions. Both "Time out" and inability to log into the server. Is anyone else having this issue now? (This is not the "Mac" crash problem - I have a PC).

    my biggest problem is that i cant find out wether the bug is related to my pc or is based on sto servers sometimes i can play a full sesion of all my als without a bug next time i keep getting dc s and subsecuent unable to log ons i just cant put my finger on th esource at least on my side of the connection.
  • dracounguisdracounguis Member Posts: 5,358 Arc User
    edited May 2014
    Got booted from game, now it says it cannot connect to Patch Server. Launcher doesn't even launch. Yay, patch day. :rolleyes:
  • robyvisionrobyvision Member Posts: 293 Arc User
    edited May 2014
    Out of 3 characters that I have I cant log in on two of them. It happened when I was switching zone/maps that the time out occurred. (1. from Orellius Sector-> Beta Ursea and the 2. Logging in to the Undine space battlezone ) Now the safe and normal log in doesnt work for me. I tried the force verify of the launcher to check the files on my side and nothing and I tried the zone restart waiting and still nothing. But really how can you wait in sector space for the zone to restart if you cant log in at all?
  • dirtymaggiemae23dirtymaggiemae23 Member Posts: 1 Arc User
    edited May 2014
    I was playing fine yesterday, then today I can't even get in the game. I log in, my character loads very slowly, then it loads and after 2 minutes it says "connection timed out" and "disconnected from the login server" or something like that. So annoying, what can I do? Tried restarting my pc and router and everything.
  • beritpandionberitpandion Member Posts: 199 Arc User
    edited May 2014
    Happened twice now @12:00 am CST. In middle of Temporal Ambassador and the first Nimbus mission.
  • orthanilicusorthanilicus Member Posts: 2 Arc User
    edited May 2014
    It shows a green light on launcher right now before I've type in my password in. I'm gonna type it in, and report what happens. I hope it's not saying "Oh I'm green, so you're good!" only to say "Never mind, I wanna block your access."


    Update: It freakin crashed again!
  • yenwenyenwen Member Posts: 0 Arc User
    edited May 2014
    i am having the same problem. seems there is a problem in the network to the east coast. constant droped packets and network lag. can't play the game at all as i constantly stop mid flight and my skills just don't work 1/2 the time. i ran trace routs and packet loss tests. my conection to the rest of the net is fine. its just to the star trek online servers. :mad:
  • narxes081206narxes081206 Member Posts: 84 Arc User
    edited May 2014
    Same, been lagging and kicking me off all day. Stinks too since I just bought some new ships. I've checked my net settings and all looks good. Has to be their servers imo.
  • treking2treking2 Member Posts: 159 Arc User
    edited May 2014
    Delayed or dropped logins and dropped connections have been happening to me as well.

    There is a known issue with Verizon throttling data to/from Cogent (the ISP that STO uses)
    due to Netflix/Youtube traffic that could be causing this. Every so often, Verizon throttles
    the data so much that connections to STO are just not possible. That may be the case here.

    So I need to ask,
    How many of you having connection problems are Verizon customers?
  • moltenperezosomoltenperezoso Member Posts: 1 Arc User
    edited May 2014
    I am having the same issue. I have tried every possible solution posted on these forums. The launcher simply times out over and over. Started with me labout 12 hours ago. I have not been able to login even once ! I hope this gets fixed soon.
  • regulustxregulustx Member Posts: 0 Arc User
    edited May 2014
    Having similar connection problems since yesterday. Yesterday couldn't get passed authentication - now launcher won't even load stating:

    Error -118 when loading url /launcher_login

    Can connect and play other MMO's / games fine.

    In regards to the question a few posts above - Verizon here, connecting from Texas.
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