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STO Gateway: Bugs and Technical Issue

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  • bluejacketbluejacket Member Posts: 0 Arc User
    edited May 2014
    My ships still can't bank and turn like they did before the launch of Season 9. I also did not see this bug listed in the known game play bugs. So I am bringing this up again in the hopes that someone in Cryptic will see this post and at least list it in the known bugs.
  • thelastlinethelastline Member Posts: 1 Arc User
    edited May 2014
    So I'm on Chrome, and its timing out every time? It doesn't even let me go to character selection. Im assuming its because it takes forever for my game to 'patch' everytime I open the little thing that connects me to the gateway. Any help you can give me?
  • goldenavarielgoldenavariel Member Posts: 110 Arc User
    edited May 2014
    squaliix wrote: »
    Since the Season 9 Update went live I cannot enable visuals on my Federation character's armor. I can disable or enable visuals on my ship, on my Bridge Officers, but not my main character.

    It may be that because his visuals were disabled when the update went live it's caused an issue while the others were all enabled and so fine, whatever the case is I'd like the option to swap between showing my armor and showing my uniform and currently I can't!

    I have this exact same bug with the same circumstances.

    There is also some sort of problem with activating the EV Suit in "A Step Between Stars" which prevents you from completing the mission. I'm not sure if this and the enable visuals bug are related. I do have a "Enable Visuals" right-click option on the EV suit whereas I do not on my other gear.

    Already reported but missing/scrambled powers in the tray - both space and ground (at every beam-down) - are a problem.
  • bluegeekbluegeek Member Posts: 0 Arc User
    edited May 2014
    squaliix wrote: »
    Since the Season 9 Update went live I cannot enable visuals on my Federation character's armor. I can disable or enable visuals on my ship, on my Bridge Officers, but not my main character.

    It may be that because his visuals were disabled when the update went live it's caused an issue while the others were all enabled and so fine, whatever the case is I'd like the option to swap between showing my armor and showing my uniform and currently I can't!
    I have this exact same bug with the same circumstances.

    There is also some sort of problem with activating the EV Suit in "A Step Between Stars" which prevents you from completing the mission. I'm not sure if this and the enable visuals bug are related. I do have a "Enable Visuals" right-click option on the EV suit whereas I do not on my other gear.

    Already reported but missing/scrambled powers in the tray - both space and ground (at every beam-down) - are a problem.


    I think these are both the result of some under-reported changes in costume tech.

    Armor visuals are now costume options that you set in the tailor. They take the place of a normal uniform, so if you want an armored and unarmored look you'll use up two costume slots to do that.

    That's why the visual toggle is gone from the armor option on the character screen.

    I'm not sure if this is related to the EV suit issue, but I did notice the other day that when I equipped my EV suit I couldn't turn on the visuals -- the same toggle option for armor. But when I activated the suit with the button on the tray, I was then costumed in my EV suit.

    So the EV suit activation is now also the visual toggle to show your character wearing the suit.

    I suspect this was done to make it more clear that your EV suit is activated and that it's safe to go into the hostile environment.

    If that's not what's actually happening to you, please keep bringing it up (in a different thread) so it gets looked at.
    My views may not represent those of Cryptic Studios or Perfect World Entertainment. You can file a "forums and website" support ticket here
    Link: How to PM - Twitter @STOMod_Bluegeek
  • bluegeekbluegeek Member Posts: 0 Arc User
    edited May 2014
    By the way, Captains, this thread is for issues with the STO online Gateway, not for in-game issues while playing through the game client.

    You should post your in-game issues in a different thread. Preferably one that's already active, but it's okay to start a new thread if you can.
    My views may not represent those of Cryptic Studios or Perfect World Entertainment. You can file a "forums and website" support ticket here
    Link: How to PM - Twitter @STOMod_Bluegeek
  • neppakyoneppakyo Member Posts: 245 Arc User
    edited May 2014
    Well gateway for me is borked. Hasn't updated anything in a long while. Still showing stuff I had on over a month a go.
    Quote about STO on consoles: "Not quite as bad as No man's sky, but a close second."
  • neotrident12neotrident12 Member Posts: 287 Arc User
    edited May 2014
    Gateway does not show Spire provisions and have not done so since the start of season 8 seven months ago. Additionally the projects do not recognise they are full in regards to the discounts gained from the mine.
    [SIGPIC][/SIGPIC]
  • geriszgerisz Member Posts: 23 Arc User
    edited May 2014
    Hi all!How can i login to the game with gateway?i always have invalid user or you dont have permission message.
  • dyflmezdyflmez Member Posts: 0 Arc User
    edited June 2014
    Has anyone made an API to get the information that the gateway offers programmatically?
    --
    Dygear
    Vallhalla's Rising Fleet
    Webmaster & TS3 Server Op.
  • rechi03rechi03 Member Posts: 4 Arc User
    edited August 2014
    Google Chrome is having an issue with the security certificate been out of date on the gateway and is therefore been real fussy about opening the site. Any1 else having this issue?
  • dkratascodkratasco Member Posts: 585 Arc User
    edited August 2014
    rechi03 wrote: »
    Google Chrome is having an issue with the security certificate been out of date on the gateway and is therefore been real fussy about opening the site. Any1 else having this issue?

    Just log in without any issue. Maybe try clearing cookies in browser.

    Another bug, some Fleet are shown in Gateway as 0 members. Example here.
  • ralphgraphiteralphgraphite Member Posts: 628 Arc User
    edited August 2014
    To bring attention to a number of issues, a round up of the bugs that I experienced with Gateway today:

    Security Certificate error on Internet Explorer 9.

    On log in, latest "news" is the launch of season 8.5 and other early-2014 items.

    Federation Captain icons all show as "science" regardless of career. Ship type not listed on all captains.

    Captain only shows as a sillouhette, while bridge officers show their current costumes. Not sure if this is intended.

    Spire provisions not shown.

    Unable to contribute Fleet Marks to Fleet projects. Slider works, click OK, but marks are not contributed (at least they are not subtracted from my total). Perhaps these projects no longer even require marks - but they show as needing them in the gateway.
  • giotarizgiotariz Member Posts: 652 Arc User
    edited August 2014
    Sad Pandas PvP - Starfleet Dental Member - Lag Industries Leader
    --

    "What a time it was, with all the world against us, what a time it was... When all we did seemed wrong,
    we've broken all our bonds, but life kept going on, what a time, what a time it was..." - Clem Tholet
    --
    Operation Dingo 1977

  • dkratascodkratasco Member Posts: 585 Arc User
    edited August 2014
    Unable to contribute Fleet Marks to Fleet projects. Slider works, click OK, but marks are not contributed (at least they are not subtracted from my total). Perhaps these projects no longer even require marks - but they show as needing them in the gateway.

    Gateway shows base value of needed materials, does not reduce them by discounts from various holdings.
  • outlawgraphixoutlawgraphix Member Posts: 36 Arc User
    edited August 2014
    I've got several issues that need to be reported. Unfortunately, I've noticed that the 'bug reporting' feature in game doesn't seem to be working properly. Reported issues generate a 'ticket number', but after that, the ticket cannot be accessed, and appears to have never been submitted.

    Additionally, I've been trying to get at least one issue resolved for a year now, with no resolution.

    Some 'known issues' that have been reported as 'resolved' still are 'known issues' within the game for my account characters.

    Is it possible that these issues generate some sort of feedback so that they can be resolved once and for all?
  • mightybobcncmightybobcnc Member Posts: 3,354 Arc User
    edited August 2014
    The bug reporter in-game is a one-way street. It goes into a database that only Cryptic can see and evaluate. There is no feedback on reported bugs. This forum section is the only place where there's a chance that you might get a dev response.

    Joined January 2009
    Finger wrote:
    Nitpicking is a time-honored tradition of science fiction. Asking your readers not to worry about the "little things" is like asking a dog not to sniff at people's crotches. If there's something that appears to violate natural laws, then you can expect someone's going to point it out. That's just the way things are.
  • sabouma1979sabouma1979 Member Posts: 171 Arc User
    edited August 2014
    Is it possible that these issues generate some sort of feedback so that they can be resolved once and for all?

    Since this topic is about one year old, and consists of about 32 pages, I doubt this will ever happen...
  • policestate76policestate76 Member Posts: 1,424 Arc User
    edited August 2014
    Is seriously people using the gateway?? :eek: ow people , you are really brave !.

    If someday the gateway stops being an ALPHA feature, not even beta, i will use it. Until then, im not going to use features that are not even 20% complete. But meh, we could say almost that as well talking about the very own game, but well, STO is not considered beta anymore (but it should be..) and the gateway is.
  • outlawgraphixoutlawgraphix Member Posts: 36 Arc User
    edited September 2014
    The bug reporter in-game is a one-way street. It goes into a database that only Cryptic can see and evaluate. There is no feedback on reported bugs. This forum section is the only place where there's a chance that you might get a dev response.

    When in game, I can check tickets. I've got one that was never fully resolved (that was from a year ago), and nothing listed since then. I know I've sent other 'bug tickets' in and they've never shown up in the ticket tracker, and obviously nothing was ever done to correct the issues....
  • crypticfrostcrypticfrost Member Posts: 1,479 Cryptic Developer
    edited September 2014
    If you have an issue that needs a human response, please file a Support Ticket at [URL="(https://support.arcgames.com/"]https://support.arcgames.com/[/URL].
    STO QA Team
  • lucho80lucho80 Member Posts: 6,600 Bug Hunter
    edited September 2014
    Gateway is a pain to use in Chrome. The browser gets updated very often so it requires a new one time code each time.

    Unfortunately, now I'm not even getting the one time code in my e-mail.
  • marman12marman12 Member Posts: 2 Arc User
    edited October 2014
    yea the preemptive strike- behind enemy lines mission you get stuck in the rock and you have to start the ground part of the level all over that rather annoying especially since its because a game glitch
  • totallyanalientotallyanalien Member Posts: 1 Arc User
    edited October 2014
    I have tried chrome, firefox, and ie8 and i keep getting this message when after awhile of loading

    You have Encountered an Error

    Timeout getting character list


    Request timed out while waiting for your list of characters. You can retry by clicking the link below.
  • pmarquardtpmarquardt Member Posts: 51 Arc User
    edited October 2014
    Since the launch of Delta Rising, the Gateway lists Admirals and Fleet Admirals as Ensigns.
    The cause for this seems to be the following line of code within the Client.js file:
    rankIcons:"0:ensign, 1:lieut, 2:ltcmdr, 3:cmdr, 4:capt, 5:rearadmlower, 6:rearadmupper, 7:viceadm, *:ensign"
    It seems you have introduced a placeholder, that takes care of any rank not covered by the aforementioned ones. So, I think the code should be more like this:
    rankIcons:"0:ensign, 1:lieut, 2:ltcmdr, 3:cmdr, 4:capt, 5:rearadmlower, 6:rearadmupper, 7:viceadm, 8:admiral, 9:fleetadm"

    Also, it is not possible in Fleet roster to distinguish "native" personnel from their romulan Allies. Reason for this seems to be the following code in the Client.js file:
    classTypeIcons:"Starfleet_Tactical:tac, Starfleet_Engineering:eng, Bridge_Officer_Tactical:tac, Bridge_Officer_Engineering:eng, Bridge_Officer_Science:sci, Klingon_Tactical:tac, Klingon_Engineering:eng, Klingon_Science:sci, Romulan_Tactical:tac, Romulan_Engineering:eng, Romulan_Science:sci, *:sci"
    This code, as far as I understand it, throws all Tactical Officers, all Engineering Officers and all Science Officers together in one respective pot, regardless of their affiliation or allegiance. Since I figured, that the class definition here is responsible for the icon shown in the Gateway, I wonder why the code is not something more like this:
    classTypeIcons:"Starfleet_Tactical:fedtac, Starfleet_Engineering:fedeng, Bridge_Officer_Tactical:bofftac, Bridge_Officer_Engineering:boffeng, Bridge_Officer_Science:boffsci, Klingon_Tactical:kdftac, Klingon_Engineering:kdfeng, Klingon_Science:kdfsci, Romulan_Tactical:romtac, Romulan_Engineering:romeng, Romulan_Science:romsci"

    With the information provided now, that should be ubereasy to fix.
  • nazbuunazbuu Member Posts: 2 Arc User
    edited October 2014
    Since the launch of Delta Rising I'm experiencing problems with a few toons concerning their space abilities. Whenever I go from ground to space all of my abilities are of my skillbar and I have to set my powers right again manually, also it happens often that a console is being placed in my inventory when transfering from ground to space.

    The ships in particular are the Undine Nicor bio warship and the Hirogen hunter heavy escort

    I hope it will be solved soon, it is....unsetteling.
  • woodcat5woodcat5 Member Posts: 40 Arc User
    edited October 2014
    Gateway fails to recognize when volume of the cellphone is zero aka muted.

    Cellphone: Samsung
    Browser: Firefox

    In some places we can't have volume like some part of the hospitals and
    gateway reproduce a very high blip when you enter or select something.

    Please fix. :)

    contact me if need more data
  • zeropoint78zeropoint78 Member Posts: 0 Arc User
    edited April 2015
    I'm using windows 8 and google chrome. It says my main fed toon (who is an engineer) is a rom science officer, also it says my MK XII weapons on my ship are MK II then there were a few other bugs with the MK being wrong, and the bridge officers being wrong.
  • generalhurricanegeneralhurricane Member Posts: 1 Arc User
    edited May 2015
    So heres one me and a friend have been trying to deal with for about a week now, the Breen Tactical Bridge Officer Candidate even tho is unbound, cannot be traded or sold or anything. our intention is that he is trying to give me the breen BOFF. if we've missed something thanks XP

    On an unrelated note, I'm like a year old here and still can't make my own threads? how do I fix that?
  • askrayaskray Member Posts: 3,329 Arc User
    edited May 2015
    So heres one me and a friend have been trying to deal with for about a week now, the Breen Tactical Bridge Officer Candidate even tho is unbound, cannot be traded or sold or anything. our intention is that he is trying to give me the breen BOFF. if we've missed something thanks XP

    On an unrelated note, I'm like a year old here and still can't make my own threads? how do I fix that?

    Regardless of if you can make a new thread or not, randomly replying to a thread on which what you're reporting has nothing to do with the discussion isn't something we like. After about 1-5 posts you will be allowed to make your own, however randomly posting will not get you anywhere.

    Also, since this thread is from way back when I'm going to close this down.
    Yes, I'm that Askray@Batbayer in game. Yes, I still play. No, I don't care.
    Former Community Moderator, Former SSR DJ, Now Full time father to two kids, Husband, Retail Worker.
    Tiktok: @Askray Facebook: Askray113


This discussion has been closed.