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Forums > Home› Support› PC, Network, and Other Technical Issues› Windows and General: PC, Network, and Other Technical Issues

You are not getting anymore of my money, STO

valtoriusvaltorius Member Posts: 23 Arc User
edited June 2014 in Windows and General: PC, Network, and Other Technical Issues
I like Star Trek. I liked this game. But on roughly the 27th of December my game, as others in the recent forum posts, began experiencing lag and server time outs at a rate that has now made the game unplayable. Not unplayable in the sense that it's just annoying, unplayable in the sense that when I finally get to log in, those little red numbers begin their count and then I get disconnected. This is not my PC. I run other MMOs with bigger and more strenuous demands on my PC on high settings, and they work fine. I have done what you asked me and ran a trace...I sent it in the ticket I made on the 29th....the one you have never responded to.

I understand that things happen, I understand that accidents happen and sometimes technical issues are beyond our control. But a minority of your players cannot play, and I can find nothing being done about it and I have yet to be acknowledged that this problem even exists. So since their is nothing I can not do to make anyone at STO help me, I am simply doing the only thing I can, stopping my membership. How many players are premium on this game anymore? Are you guys doing so well financially that you can afford ignoring people who pay for this game?

So, best of luck, and live long and prosper...but you won't be doing it with my money anymore.
Post edited by valtorius on
«1

Comments

  • nagrom7nagrom7 Member Posts: 995 Arc User
    edited January 2014
    3 points:

    1. The devs have been on holidays for a few weeks now, they should be back soon and then you might see some progress.

    2. I quit posts are against forum TOS

    3. Can I haz ur stuffz?
    [SIGPIC][/SIGPIC]
    Harden up Princess
    Looking for an Oceanic fleet? Check out our website:
    www.ausmonauts.com
  • goltzhargoltzhar Member Posts: 0 Arc User
    edited January 2014
    valtorius wrote: »
    I like Star Trek. I liked this game. But on roughly the 27th of December my game, as others in the recent forum posts, began experiencing lag and server time outs at a rate that has now made the game unplayable. Not unplayable in the sense that it's just annoying, unplayable in the sense that when I finally get to log in, those little red numbers begin their count and then I get disconnected. This is not my PC. I run other MMOs with bigger and more strenuous demands on my PC on high settings, and they work fine. I have done what you asked me and ran a trace...I sent it in the ticket I made on the 29th....the one you have never responded to.

    I understand that things happen, I understand that accidents happen and sometimes technical issues are beyond our control. But a minority of your players cannot play, and I can find nothing being done about it and I have yet to be acknowledged that this problem even exists. So since their is nothing I can not do to make anyone at STO help me, I am simply doing the only thing I can, stopping my membership. How many players are premium on this game anymore? Are you guys doing so well financially that you can afford ignoring people who pay for this game?

    So, best of luck, and live long and prosper...but you won't be doing it with my money anymore.

    "I sent it in the ticket I made on the 29th....the one you have never responded to."
    HA! You will never get a response...

    Even if you never mention that you are quitting, It sounds a lot like a "I QUIT" post. And will probably be removed.
  • valtoriusvaltorius Member Posts: 23 Arc User
    edited January 2014
    nagrom7 wrote: »
    3 points:

    1. The devs have been on holidays for a few weeks now, they should be back soon and then you might see some progress.

    2. I quit posts are against forum TOS

    3. Can I haz ur stuffz?

    I didn't say I quit...I am just not paying for substandard services anymore, and I don't know of too many successful businesses how let their whole workforce off for the holidays, especially customer service reps.

    And if they remove this post...I guess they are not all on vacation, which makes them not responding to my tickets that much more frustrating. I am not whining about missing items or a mission being bugged....I can't frickin play. I am paying them 15 dollars a month and a problem on their end, not mine, is not letting me play.
  • peetapipmacpeetapipmac Member Posts: 2,131 Arc User
    edited January 2014
    valtorius wrote: »

    And if they remove this post...I guess they are not all on vacation, which makes them not responding to my tickets that much more frustrating. I am noot whining about missing items or a mission being bugged....I can't frickin play. I am paying them 15 dollars a month and a problem on their end, not mine, is not letting me play.

    The people who would (or would not) remove your post are not the same people who are responsible for dealing with your tickets. So your logic is flawed there. Also I believe most (if not all) the forum mods are volunteers anyway, so vacation time would not effect a post being removed by them.
    It's not my fault if you feel trolled by my Disco ball... Sorry'boutit.



    R.I.P. Leonard Nimoy
  • valtoriusvaltorius Member Posts: 23 Arc User
    edited January 2014
    peetapipmac wrote: »
    The people who would (or would not) remove your post are not the same people who are responsible for dealing with your tickets. So your logic is flawed there. Also I believe most (if not all) the forum mods are volunteers anyway, so vacation time would not effect a post being removed by them.

    Ok, I concede then. You are definitely more well versed in the STO forum workforce and guidelines.

    As far as this being an "I quit post" or as to it being erased because of the content...I have listed my grievances to STO and am have had no response...so what is my recourse. The one time I had a problem with billing I called a number given to me on a generic email reply and was on hold for 2 hours so I am not willing to go through that again. I am speaking of legitimate problems and I am not the only person experiencing this. If AT&T, Uverse, Direct TV, WoW, my electric company, or any other service in which I was paying for quit working....I would not only demand they fix it, but would want a refund of the days they charged me for while their services were inoperable. If saying this in plain, easy to understand, inoffensive language is somehow against forum rules, then the forum rules are ridiculous to say the least.

    The bottom line is this, as I said before, I like Star Trek, I like this game, and would like to continue to play, but your customer service is lacking and I am sick of excuses about whose fault this is and why this is happening. Bottom line, it is not most of the players experiencing these problems faults, it is STOs or the companies they are using to help them run the game. Either way....fix it.
  • dahminusdahminus Member Posts: 0 Arc User
    edited January 2014
    Man. I hate dealing with customers like you. It's always the company's damn fault and you want it fixed NOW.

    Do you have inexcusable proof that it isn't your providers fault?

    Do you have a buddy that uses a different provider and is willing to allow you test your game? Hell. If you have a laptop you can do this test yourself.

    It's always the same bs, you people jump to the easiest conclusion and never trust what representatives say for an explanation...

    People are irrational...

    /rant
    Chive on and prosper, eh?

    My PvE/PvP hybrid skill tree
  • roxbadroxbad Member Posts: 695
    edited January 2014
    valtorius wrote: »
    I like Star Trek. I liked this game. But on roughly the 27th of December my game, as others in the recent forum posts, began experiencing lag and server time outs at a rate that has now made the game unplayable. Not unplayable in the sense that it's just annoying, unplayable in the sense that when I finally get to log in, those little red numbers begin their count and then I get disconnected. This is not my PC. I run other MMOs with bigger and more strenuous demands on my PC on high settings, and they work fine. I have done what you asked me and ran a trace...I sent it in the ticket I made on the 29th....the one you have never responded to.

    Check your packet loss by running a continuous "ping" to your provider's DNS server.

    Run "tracert" to Cryptic's log-in server to see where in the route you are experiencing problems.
  • infayedreaminfayedream Member Posts: 4 Arc User
    edited January 2014
    hi all there,
    sorry for mixin in but i have the same prob with the server not responding and than kicked out! it startet half an hour ago - i must say im in europe(germany) and my provider is well doing at the moment. there must be something wrong, because in the noon everything was ok and in winter-wonder land it startet crashing. the launcher stayed black for 15 minutes, than it came back and when trying to log in, disco!!
    regards
  • robdmcrobdmc Member Posts: 1,619 Arc User
    edited January 2014
    Ok so you submitted a ticket on the 29th after it started on a friday.

    27th Friday weekday
    28th Saturday weekend
    29th Sunday weekend, Ticket Submitted.
    30th Monday Weekday
    31st Tuesday New years eve. half work day at best
    Jan 1st Wed New years
    2nd Thursday week day
    3rd today. you posted at 7 am cryptic time.

    They had at best 2.5 business days with minimal staff to reply. Customer service would be back logged at this point from other people who submitted tickets. Customer service people usually do not have access to test your issue. they would have to forward it off to the it people before they even could get back to you.

    It is the holidays. Be patient.
  • mattmiraclemattmiracle Member Posts: 0 Arc User
    edited January 2014
    infayedream wrote: »
    hi all there,
    sorry for mixin in but i have the same prob with the server not responding and than kicked out! it startet half an hour ago - i must say im in europe(germany) and my provider is well doing at the moment. there must be something wrong, because in the noon everything was ok and in winter-wonder land it startet crashing. the launcher stayed black for 15 minutes, than it came back and when trying to log in, disco!!
    regards

    Infayedream,

    Always check the traceroute between you and the server. over 90% of my problems are related when one of the routes my connection goes through COGENTCO DNS servers. I have great ping times until then and then it becomes DOUBLE or WORSE.

    I pay for this game, Ultra high Speed internet, etc but yet I am not faulting Cryptic as there is nothing they can do when the problem is between YOU and their servers.

    Here is my current TraceRoute to Cryptic.

    C:\Users\matt>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms Local Router [Redacted]
    2 * * * Request timed out.
    3 10 ms 17 ms 31 ms agg21-1121.clmcohib01r.midwest.rr.com [184.59.243.211]
    4 17 ms 19 ms 15 ms be27.clevohek01r.midwest.rr.com [65.29.1.38]
    5 29 ms 23 ms 23 ms 107.14.19.58
    6 24 ms 25 ms 30 ms ae-2-0.c1.nyc90.tbone.rr.com [66.109.1.49]
    7 24 ms 37 ms 26 ms te0-16-0-23.ccr41.iad02.atlas.cogentco.com [154.54.10.209]
    8 32 ms 26 ms 26 ms be2112.mpd22.dca01.atlas.cogentco.com [154.54.5.234]
    9 30 ms 31 ms 34 ms be2151.mpd22.jfk02.atlas.cogentco.com [154.54.40.74]
    10 38 ms 37 ms 37 ms be2097.ccr22.bos01.atlas.cogentco.com [154.54.30.118]
    11 38 ms 44 ms 38 ms te4-2.ccr01.bos06.atlas.cogentco.com [66.28.4.254]
    12 43 ms 38 ms 35 ms 38.111.40.114
    13 35 ms 37 ms 38 ms patchserver2.crypticstudios.com [208.95.185.41]


    Trace complete.
    Matt Miracle

    Fleet Commander in Chief [Rank 7] for Covenant of Honor; a FED T5 Starbase
    House Leader [Rank 7] for Honorable House of Mor'gue; a KDF T3 Starbase
    Find us at CovenantofHonor.com.  My Twitter handle; @jmattmiracle
  • robdmcrobdmc Member Posts: 1,619 Arc User
    edited January 2014
    Also if it is the cognet issue you can use the proxy server options in the launcher. This can make you take another route in.
  • valtoriusvaltorius Member Posts: 23 Arc User
    edited January 2014
    dahminus wrote: »
    Man. I hate dealing with customers like you. It's always the company's damn fault and you want it fixed NOW.

    Do you have inexcusable proof that it isn't your providers fault?

    Do you have a buddy that uses a different provider and is willing to allow you test your game? Hell. If you have a laptop you can do this test yourself.

    It's always the same bs, you people jump to the easiest conclusion and never trust what representatives say for an explanation...

    People are irrational...

    /rant

    Speaking of jumping to the easiest conclusion...did you read the part where I said I ran a trace and sent them the information...because you seemed to have made a jump yourself. So thanks.
  • valtoriusvaltorius Member Posts: 23 Arc User
    edited January 2014
    mattmiracle wrote: »
    Infayedream,

    Always check the traceroute between you and the server. over 90% of my problems are related when one of the routes my connection goes through COGENTCO DNS servers. I have great ping times until then and then it becomes DOUBLE or WORSE.

    I pay for this game, Ultra high Speed internet, etc but yet I am not faulting Cryptic as there is nothing they can do when the problem is between YOU and their servers.

    Here is my current TraceRoute to Cryptic.

    C:\Users\matt>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms Local Router [Redacted]
    2 * * * Request timed out.
    3 10 ms 17 ms 31 ms agg21-1121.clmcohib01r.midwest.rr.com [184.59.243.211]
    4 17 ms 19 ms 15 ms be27.clevohek01r.midwest.rr.com [65.29.1.38]
    5 29 ms 23 ms 23 ms 107.14.19.58
    6 24 ms 25 ms 30 ms ae-2-0.c1.nyc90.tbone.rr.com [66.109.1.49]
    7 24 ms 37 ms 26 ms te0-16-0-23.ccr41.iad02.atlas.cogentco.com [154.54.10.209]
    8 32 ms 26 ms 26 ms be2112.mpd22.dca01.atlas.cogentco.com [154.54.5.234]
    9 30 ms 31 ms 34 ms be2151.mpd22.jfk02.atlas.cogentco.com [154.54.40.74]
    10 38 ms 37 ms 37 ms be2097.ccr22.bos01.atlas.cogentco.com [154.54.30.118]
    11 38 ms 44 ms 38 ms te4-2.ccr01.bos06.atlas.cogentco.com [66.28.4.254]
    12 43 ms 38 ms 35 ms 38.111.40.114
    13 35 ms 37 ms 38 ms patchserver2.crypticstudios.com [208.95.185.41]


    Trace complete.

    Thanks. I ran a trace a couple of days ago and sent the info to Cryptic. I can understand your stance on this not being STO's fault but the server....but from how I understood it...they are the ones who have a contract with CONGENTCO. Regardless, it is STO that is getting my money our money so I feel that they should be doing whatever is possible on behalf of the customers by exerting what ever pressure they have on CONGENTCO.
  • mattmiraclemattmiracle Member Posts: 0 Arc User
    edited January 2014
    valtorius wrote: »
    but from how I understood it...they are the ones who have a contract with CONGENTCO. Regardless, it is STO that is getting my money our money so I feel that they should be doing whatever is possible on behalf of the customers by exerting what ever pressure they have on CONGENTCO.

    Valtoris,

    Did you try the Proxy suggestion? It has worked for me in the past.

    I don't know if they actually have a contract with COGENTCO or not. I do know that Cryptic was told by COGENTCO that people on TWC (aka Road Runner) should contact TWC to investigate. It's the classic, he said, they said, and someone else shooting their mouth off. :)

    I spoke to TWC about the issue. What they told me was their responsibility was from my cable modem (aka my home router is not covered since I have it before their mode) to their tbone.rr.com server. Beyond that, there is nothing more they can do as they don't have any control or responsibility for the rest of the net.

    So we have Cryptic telling COGENTCO that there are people having issues with large ping times going through their servers. COGENTCO says, "Hey, a bunch of these are TWC customers. They need to contact their ISP". Cryptic relays that information. I contacted TWC and found where TWC ended their responsibility. After all that, I am in no better shape when things get out of whack.

    I personally feel that this is a situation that puts Cryptic in the proverbial rock and hard place. Unlike the landline/wireless carriers which own the actual lines to the circuits, the internet is not "owned" by any one entity and so it is always a finger pointing match.

    On a personal note, COGENTCO did a cold call with my boss wanting to switch us from our Sprint MPLS WAN to their solutions. I took great pride in telling my boss this issue and we have put them in the "Not Returning Phone Call Bin" :)

    Matt
    Matt Miracle

    Fleet Commander in Chief [Rank 7] for Covenant of Honor; a FED T5 Starbase
    House Leader [Rank 7] for Honorable House of Mor'gue; a KDF T3 Starbase
    Find us at CovenantofHonor.com.  My Twitter handle; @jmattmiracle
  • valtoriusvaltorius Member Posts: 23 Arc User
    edited January 2014
    mattmiracle wrote: »
    Valtoris,

    Did you try the Proxy suggestion? It has worked for me in the past.

    I don't know if they actually have a contract with COGENTCO or not. I do know that Cryptic was told by COGENTCO that people on TWC (aka Road Runner) should contact TWC to investigate. It's the classic, he said, they said, and someone else shooting their mouth off. :)

    I spoke to TWC about the issue. What they told me was their responsibility was from my cable modem (aka my home router is not covered since I have it before their mode) to their tbone.rr.com server. Beyond that, there is nothing more they can do as they don't have any control or responsibility for the rest of the net.

    So we have Cryptic telling COGENTCO that there are people having issues with large ping times going through their servers. COGENTCO says, "Hey, a bunch of these are TWC customers. They need to contact their ISP". Cryptic relays that information. I contacted TWC and found where TWC ended their responsibility. After all that, I am in no better shape when things get out of whack.

    I personally feel that this is a situation that puts Cryptic in the proverbial rock and hard place. Unlike the landline/wireless carriers which own the actual lines to the circuits, the internet is not "owned" by any one entity and so it is always a finger pointing match.

    On a personal note, COGENTCO did a cold call with my boss wanting to switch us from our Sprint MPLS WAN to their solutions. I took great pride in telling my boss this issue and we have put them in the "Not Returning Phone Call Bin" :)

    Matt

    Hey Matt, thanks for the tip. I was browsing posts about the same problems roughly two days ago and changed my proxy server setting. It worked wonderfully and I was able to do a whole fleet action....and then it began lagging out again. I was disheartened to say the least because I thought I had figured out the problem. But as of today...even earth space dock. regardless of graphics settings is choppy and my game crashed within 30 seconds.
  • mattmiraclemattmiracle Member Posts: 0 Arc User
    edited January 2014
    Valtorius,

    I hate asking a stupid question but in my 10 years as a help desk specialist, I learned that if you don't ask the simple "stupid" questions first, you tend to spend your wheels.

    Have you tried a force verify on STO? [Open the game client, options, and then force verify, close game client and open back up]

    Also, unless you have an SSD drive, when is the last time you defragged your hard drive?

    I am just trying to see if anything that I have done to my rig will help you.

    Matt
    Matt Miracle

    Fleet Commander in Chief [Rank 7] for Covenant of Honor; a FED T5 Starbase
    House Leader [Rank 7] for Honorable House of Mor'gue; a KDF T3 Starbase
    Find us at CovenantofHonor.com.  My Twitter handle; @jmattmiracle
  • vicisssvicisss Member Posts: 2 Arc User
    edited January 2014
    Guys...

    I just stumbled into here while looking at some posts after having an issue myself, but I have to ask. Have any of you ever played an mmo before?

    CM's and Devs are not supposed to take multiple weeks off work. I understand Christmas and New Years but anything past that would mean that whoever works on this game doesn't really care about you. CM's especially should be moderating the forums at all times. Sure this guys post is a joke, but anyone saying that they've been on vacation for a while now, and that this is justification for the problem, must really enjoy licking peoples boots.
  • squitosquito Member Posts: 0 Arc User
    edited January 2014
    This Cogento problem has been on the top of the problems list for months now and yet it does not seem to change at all. Seriously, if cryptic has so much problem with them, why don't they change/move? Or put a bigger pressure on them to fix things? Also it's funny to see, that I have computer that can handle Crysis 3 on high settings, yet when I engage full impulse I see my ship at every 3-5 kilometers, that feels like teleporting / watching a slideshow. And I'm like WTF???
  • sandormen123sandormen123 Member Posts: 862 Arc User
    edited January 2014
    I'd vote for Cryptic to change from Cogento, but I have a feeling their hamsters wouldn't survive the transfer to another serverroom.
    /Floozy
  • curedmencuredmen Member Posts: 215 Arc User
    edited January 2014
    valtorius wrote: »
    I like Star Trek. I liked this game. But on roughly the 27th of December my game, as others in the recent forum posts, began experiencing lag and server time outs at a rate that has now made the game unplayable. Not unplayable in the sense that it's just annoying, unplayable in the sense that when I finally get to log in, those little red numbers begin their count and then I get disconnected. This is not my PC. I run other MMOs with bigger and more strenuous demands on my PC on high settings, and they work fine. I have done what you asked me and ran a trace...I sent it in the ticket I made on the 29th....the one you have never responded to.

    I understand that things happen, I understand that accidents happen and sometimes technical issues are beyond our control. But a minority of your players cannot play, and I can find nothing being done about it and I have yet to be acknowledged that this problem even exists. So since their is nothing I can not do to make anyone at STO help me, I am simply doing the only thing I can, stopping my membership. How many players are premium on this game anymore? Are you guys doing so well financially that you can afford ignoring people who pay for this game?

    So, best of luck, and live long and prosper...but you won't be doing it with my money anymore.

    http://www.youtube.com/watch?v=zdCUpiI1MSA
  • squitosquito Member Posts: 0 Arc User
    edited January 2014
    curedmen wrote: »
    http://www.youtube.com/watch?v=zdCUpiI1MSA

    http://squitoweb.com/pics/brain.jpg
  • curedmencuredmen Member Posts: 215 Arc User
    edited January 2014
    squito wrote: »
    http://squitoweb.com/pics/brain.jpg

    http://www.youtube.com/watch?v=COSeM2EVkDc
  • grouchyotakugrouchyotaku Member Posts: 0 Arc User
    edited January 2014
    squito wrote: »
    This Cogento problem has been on the top of the problems list for months now and yet it does not seem to change at all. Seriously, if cryptic has so much problem with them, why don't they change/move? Or put a bigger pressure on them to fix things? ...

    Its because in the entire world, their are only 18 Tier 1 Internet provider companies, with many of these not having a US presence. So the number of Tier 1 providers available to Crytic/PWE is limited.

    And compared to some other services hosted by Tier 1 Providers (e.g. Cogent hosts Netflix, among other companies...) Cryptic/PWE is a very small fish in a very big pond...
  • edgarodioedgarodio Member Posts: 0 Arc User
    edited January 2014
    I'm having Internet Problems i cant play Online #MMO games like Star Trek Online or Digimon Masters Online cause they keep Disconnecting and #Lag Out also I cant stream Online Radio i have #Comcast ISP in Atlanta, GA.

    CMD (Administrator):
    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 1 ms <1 ms <1 ms dslrouter.westell.com [192.168.1.1]
    2 40 ms 58 ms 25 ms c-24-30-96-1.hsd1.ga.comcast.net [24.30.96.1]
    3 24 ms 23 ms * xe-10-1-0-32767-sur01.d7decatur.ga.atlanta.comca
    st.net [68.85.90.137]
    4 * 24 ms * xe-8-0-0-0-ar01.b0atlanta.ga.atlanta.comcast.net
    [68.86.106.146]
    5 * 12 ms 13 ms he-5-14-0-0-10-cr01.56marietta.ga.ibone.comcast.
    net [68.86.91.253]
    6 * * * Request timed out.
    7 167 ms 30 ms 27 ms te0-0-0-19.ccr21.atl02.atlas.cogentco.com [154.5
    4.10.233]
    8 40 ms 32 ms 26 ms be2052.mpd21.atl01.atlas.cogentco.com [154.54.40
    .249]
    9 * * 29 ms be2168.ccr21.dca01.atlas.cogentco.com [154.54.31
    .94]
    10 * * * Request timed out.
    11 * 91 ms 94 ms be2095.ccr21.bos01.atlas.cogentco.com [154.54.30
    .38]
    12 97 ms 85 ms 86 ms te4-4.ccr01.bos06.atlas.cogentco.com [66.28.4.42
    ]
    13 57 ms 53 ms 53 ms 38.111.40.114
    14 3628 ms * 46 ms patchserver2.crypticstudios.com [208.95.185.41]


    Trace complete.

    C:\Windows\system32>




    Troubleshoot Problems:
    PrintWindows Network Diagnostics Publisher details

    Issues found
    Your computer appears to be correctly configured, but the device or resource (patchserver.crypticstudios.com) is not respondingYour computer appears to be correctly configured, but the device or resource (patchserver.crypticstudios.com) is not responding Detected Detected
    Contact your network administrator or Internet service provider (ISP) Completed


    Issues found Detection details

    5 Your computer appears to be correctly configured, but the device or resource (patchserver.crypticstudios.com) is not responding Detected Detected

    Contact your network administrator or Internet service provider (ISP) Completed

    Windows can't communicate with the device or resource (patchserver.crypticstudios.com). The computer or service you are trying to reach might be temporarily unavailable.


    Detection details Expand

    InformationalDiagnostics Information (Network Adapter)
    Details about network adapter diagnosis:

    Network adapter Local Area Connection 2 driver information:

    Description . . . . . . . . . . : Intel(R) 82579V Gigabit Network Connection
    Manufacturer . . . . . . . . . : Intel
    Provider . . . . . . . . . . . : Intel
    Version . . . . . . . . . . . : 12.6.45.0
    Inf File Name . . . . . . . . . : C:\Windows\INF\oem9.inf
    Inf File Date . . . . . . . . . : Thursday, May 16, 2013 12:05:02 AM
    Section Name . . . . . . . . . : E1503.6.1.1
    Hardware ID . . . . . . . . . . : pci\ven_8086&dev_1503
    Instance Status Flags . . . . . : 0x180200a
    Device Manager Status Code . . : 0
    IfType . . . . . . . . . . . . : 6
    Physical Media Type . . . . . . : 0



    InformationalNetwork Diagnostics Log
    File Name: 44FC9D14-4376-4CB0-8FD1-4664CC2D0130.Diagnose.0.etl

    InformationalNetwork Diagnostics Log
    File Name: 10C8E816-7E7C-4AAE-BACC-F32309E198EB.Diagnose.1.etl

    InformationalOther Networking Configuration and Logs
    File Name: NetworkConfiguration.cab

    InformationalOther Networking Configuration and Logs
    File Name: NetworkConfiguration.cab

    Collection information
    Computer Name: TYREEJSIMMONS
    Windows Version: 6.1
    Architecture: amd64
    Time: Tuesday, January 07, 2014 12:47:45 PM

    Publisher details Expand

    Windows Network Diagnostics
    Detects problems with network connectivity.
    Package Version: 1.0
    Publisher: Microsoft Windows




    CMD (Administrator):
    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>tracert digimonmasters.com

    Tracing route to digimonmasters.com [118.130.130.168]
    over a maximum of 30 hops:

    1 1 ms <1 ms <1 ms dslrouter.westell.com [192.168.1.1]
    2 37 ms 40 ms 39 ms c-24-30-96-1.hsd1.ga.comcast.net [24.30.96.1]
    3 27 ms 25 ms 10 ms xe-10-1-0-32767-sur01.d7decatur.ga.atlanta.comca
    st.net [68.85.90.137]
    4 10 ms 9 ms 10 ms xe-22-0-2-0-ar01.b0atlanta.ga.atlanta.comcast.ne
    t [68.85.111.129]
    5 14 ms 14 ms 13 ms he-5-13-0-0-10-cr01.56marietta.ga.ibone.comcast.
    net [68.86.93.201]
    6 23 ms 27 ms 23 ms he-0-11-0-0-cr01.miami.fl.ibone.comcast.net [68.
    86.88.214]
    7 25 ms 23 ms 23 ms be-17-pe02.nota.fl.ibone.comcast.net [68.86.83.1
    54]
    8 24 ms 23 ms 23 ms n-a.GW1.MIA19.ALTER.NET [152.179.236.1]
    9 23 ms 24 ms 23 ms 0.xe-5-0-0.XL1.MIA19.ALTER.NET [152.63.84.181]
    10 * * * Request timed out.
    11 87 ms * 118 ms GigabitEthernet6-0-0.GW3.SCL2.ALTER.NET [152.63.
    49.93]
    12 89 ms 99 ms 89 ms lgdacom-gw.customer.alter.net [157.130.206.146]

    13 89 ms 89 ms 98 ms 203.255.234.133
    14 217 ms 215 ms 208 ms 203.233.52.165
    15 233 ms 219 ms 219 ms 1.213.147.254
    16 219 ms 219 ms 220 ms 182.162.0.114
    17 232 ms 231 ms 233 ms 182.162.64.2
    18 218 ms 233 ms 216 ms 110.45.150.34
    19 * * * Request timed out.
    20 * * * Request timed out.
    21 * * * Request timed out.
    22 * * * Request timed out.
    23 * * * Request timed out.
    24 * * * Request timed out.
    25 * * * Request timed out.
    26 * * * Request timed out.
    27 * * * Request timed out.
    28 * * * Request timed out.
    29 * * * Request timed out.
    30 * * * Request timed out.

    Trace complete.

    C:\Windows\system32>
  • roxbadroxbad Member Posts: 695
    edited January 2014
    edgarodio wrote: »
    Tracing route to digimonmasters.com [118.130.130.168]
    over a maximum of 30 hops:

    1 1 ms <1 ms <1 ms dslrouter.westell.com [192.168.1.1]
    2 37 ms 40 ms 39 ms c-24-30-96-1.hsd1.ga.comcast.net [24.30.96.1]
    3 27 ms 25 ms 10 ms xe-10-1-0-32767-sur01.d7decatur.ga.atlanta.comca
    st.net [68.85.90.137]

    Your problem is at your ISP. You should be getting 7-8ms for a ping to your ISP's Domain Name Server. Your showing 37-40ms.

    You can try playing Port Roulette by reinitializing (turning off and on) your DSL modem to get a better connection.

    If this happens often or for more than 24 hours, call your ISP. And don't let them tell you you need to upgrade your service. They need to upgrade theirs.
  • nanomorphnanomorph Member Posts: 203 Arc User
    edited January 2014
    roxbad wrote: »
    If this happens often or for more than 24 hours, call your ISP. And don't let them tell you you need to upgrade your service. They need to upgrade theirs.

    Because that's so going to work. :rolleyes:
  • roxbadroxbad Member Posts: 695
    edited January 2014
    nanomorph wrote: »
    Because that's so going to work. :rolleyes:

    Yeah, I know, but doing nothing isn't going to help. You have to get up to regional manager level and threaten to take your business to a competitor. Then be prepared to take your business to a competitor.
  • mcduffie369mcduffie369 Member Posts: 787 Arc User
    edited January 2014
    They got 5 bucks from me today :P I spent it on keys and didn't get nothing. haha
    [SIGPIC][/SIGPIC]
    Visit my youtube channel http://www.youtube.com/user/Akurie369?feature=watch
    Captain Bi Shonen's official Thread! http://sto-forum.perfectworld.com/showthread.php?p=22866531#post22866531
  • squitosquito Member Posts: 0 Arc User
    edited January 2014
    grouchyotaku wrote: »
    Its because in the entire world, their are only 18 Tier 1 Internet provider companies, with many of these not having a US presence. So the number of Tier 1 providers available to Crytic/PWE is limited.

    And compared to some other services hosted by Tier 1 Providers (e.g. Cogent hosts Netflix, among other companies...) Cryptic/PWE is a very small fish in a very big pond...
    Small fish or not, they pay for the services of Cogent and I strongly doubt that Cryptic pays for connection that is partly powered by hamsters. Maybe they should pay the 10% of their bills with hamsters on steroids to increase the performance!
  • mattyjay11mattyjay11 Member Posts: 0 Arc User
    edited June 2014
    I would recommend that you do not give these clowns money, they do not support their game efficiently and will take any chance to lie and take your zen..
    I have been dealing via email with support for days now because they disconnected their phone number and they just refuse to follow through on a refund that they had promised me.
    I do not see this game as anything more than a beta now, please do not take this warning lightly, you will most likely regret it, these guys clearly have a lot to learn before you should trust them with your money or credit card details
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