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You are not getting anymore of my money, STO
valtorius
Member Posts: 23 Arc User
I like Star Trek. I liked this game. But on roughly the 27th of December my game, as others in the recent forum posts, began experiencing lag and server time outs at a rate that has now made the game unplayable. Not unplayable in the sense that it's just annoying, unplayable in the sense that when I finally get to log in, those little red numbers begin their count and then I get disconnected. This is not my PC. I run other MMOs with bigger and more strenuous demands on my PC on high settings, and they work fine. I have done what you asked me and ran a trace...I sent it in the ticket I made on the 29th....the one you have never responded to.
I understand that things happen, I understand that accidents happen and sometimes technical issues are beyond our control. But a minority of your players cannot play, and I can find nothing being done about it and I have yet to be acknowledged that this problem even exists. So since their is nothing I can not do to make anyone at STO help me, I am simply doing the only thing I can, stopping my membership. How many players are premium on this game anymore? Are you guys doing so well financially that you can afford ignoring people who pay for this game?
So, best of luck, and live long and prosper...but you won't be doing it with my money anymore.
I understand that things happen, I understand that accidents happen and sometimes technical issues are beyond our control. But a minority of your players cannot play, and I can find nothing being done about it and I have yet to be acknowledged that this problem even exists. So since their is nothing I can not do to make anyone at STO help me, I am simply doing the only thing I can, stopping my membership. How many players are premium on this game anymore? Are you guys doing so well financially that you can afford ignoring people who pay for this game?
So, best of luck, and live long and prosper...but you won't be doing it with my money anymore.
Post edited by valtorius on
0
Comments
1. The devs have been on holidays for a few weeks now, they should be back soon and then you might see some progress.
2. I quit posts are against forum TOS
3. Can I haz ur stuffz?
Harden up Princess
Looking for an Oceanic fleet? Check out our website:
www.ausmonauts.com
"I sent it in the ticket I made on the 29th....the one you have never responded to."
HA! You will never get a response...
Even if you never mention that you are quitting, It sounds a lot like a "I QUIT" post. And will probably be removed.
I didn't say I quit...I am just not paying for substandard services anymore, and I don't know of too many successful businesses how let their whole workforce off for the holidays, especially customer service reps.
And if they remove this post...I guess they are not all on vacation, which makes them not responding to my tickets that much more frustrating. I am not whining about missing items or a mission being bugged....I can't frickin play. I am paying them 15 dollars a month and a problem on their end, not mine, is not letting me play.
The people who would (or would not) remove your post are not the same people who are responsible for dealing with your tickets. So your logic is flawed there. Also I believe most (if not all) the forum mods are volunteers anyway, so vacation time would not effect a post being removed by them.
R.I.P. Leonard Nimoy
Ok, I concede then. You are definitely more well versed in the STO forum workforce and guidelines.
As far as this being an "I quit post" or as to it being erased because of the content...I have listed my grievances to STO and am have had no response...so what is my recourse. The one time I had a problem with billing I called a number given to me on a generic email reply and was on hold for 2 hours so I am not willing to go through that again. I am speaking of legitimate problems and I am not the only person experiencing this. If AT&T, Uverse, Direct TV, WoW, my electric company, or any other service in which I was paying for quit working....I would not only demand they fix it, but would want a refund of the days they charged me for while their services were inoperable. If saying this in plain, easy to understand, inoffensive language is somehow against forum rules, then the forum rules are ridiculous to say the least.
The bottom line is this, as I said before, I like Star Trek, I like this game, and would like to continue to play, but your customer service is lacking and I am sick of excuses about whose fault this is and why this is happening. Bottom line, it is not most of the players experiencing these problems faults, it is STOs or the companies they are using to help them run the game. Either way....fix it.
Do you have inexcusable proof that it isn't your providers fault?
Do you have a buddy that uses a different provider and is willing to allow you test your game? Hell. If you have a laptop you can do this test yourself.
It's always the same bs, you people jump to the easiest conclusion and never trust what representatives say for an explanation...
People are irrational...
/rant
My PvE/PvP hybrid skill tree
Check your packet loss by running a continuous "ping" to your provider's DNS server.
Run "tracert" to Cryptic's log-in server to see where in the route you are experiencing problems.
sorry for mixin in but i have the same prob with the server not responding and than kicked out! it startet half an hour ago - i must say im in europe(germany) and my provider is well doing at the moment. there must be something wrong, because in the noon everything was ok and in winter-wonder land it startet crashing. the launcher stayed black for 15 minutes, than it came back and when trying to log in, disco!!
regards
27th Friday weekday
28th Saturday weekend
29th Sunday weekend, Ticket Submitted.
30th Monday Weekday
31st Tuesday New years eve. half work day at best
Jan 1st Wed New years
2nd Thursday week day
3rd today. you posted at 7 am cryptic time.
They had at best 2.5 business days with minimal staff to reply. Customer service would be back logged at this point from other people who submitted tickets. Customer service people usually do not have access to test your issue. they would have to forward it off to the it people before they even could get back to you.
It is the holidays. Be patient.
Infayedream,
Always check the traceroute between you and the server. over 90% of my problems are related when one of the routes my connection goes through COGENTCO DNS servers. I have great ping times until then and then it becomes DOUBLE or WORSE.
I pay for this game, Ultra high Speed internet, etc but yet I am not faulting Cryptic as there is nothing they can do when the problem is between YOU and their servers.
Here is my current TraceRoute to Cryptic.
C:\Users\matt>tracert patchserver.crypticstudios.com
Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms Local Router [Redacted]
2 * * * Request timed out.
3 10 ms 17 ms 31 ms agg21-1121.clmcohib01r.midwest.rr.com [184.59.243.211]
4 17 ms 19 ms 15 ms be27.clevohek01r.midwest.rr.com [65.29.1.38]
5 29 ms 23 ms 23 ms 107.14.19.58
6 24 ms 25 ms 30 ms ae-2-0.c1.nyc90.tbone.rr.com [66.109.1.49]
7 24 ms 37 ms 26 ms te0-16-0-23.ccr41.iad02.atlas.cogentco.com [154.54.10.209]
8 32 ms 26 ms 26 ms be2112.mpd22.dca01.atlas.cogentco.com [154.54.5.234]
9 30 ms 31 ms 34 ms be2151.mpd22.jfk02.atlas.cogentco.com [154.54.40.74]
10 38 ms 37 ms 37 ms be2097.ccr22.bos01.atlas.cogentco.com [154.54.30.118]
11 38 ms 44 ms 38 ms te4-2.ccr01.bos06.atlas.cogentco.com [66.28.4.254]
12 43 ms 38 ms 35 ms 38.111.40.114
13 35 ms 37 ms 38 ms patchserver2.crypticstudios.com [208.95.185.41]
Trace complete.
Find us at CovenantofHonor.com. My Twitter handle; @jmattmiracle
Speaking of jumping to the easiest conclusion...did you read the part where I said I ran a trace and sent them the information...because you seemed to have made a jump yourself. So thanks.
Thanks. I ran a trace a couple of days ago and sent the info to Cryptic. I can understand your stance on this not being STO's fault but the server....but from how I understood it...they are the ones who have a contract with CONGENTCO. Regardless, it is STO that is getting my money our money so I feel that they should be doing whatever is possible on behalf of the customers by exerting what ever pressure they have on CONGENTCO.
Valtoris,
Did you try the Proxy suggestion? It has worked for me in the past.
I don't know if they actually have a contract with COGENTCO or not. I do know that Cryptic was told by COGENTCO that people on TWC (aka Road Runner) should contact TWC to investigate. It's the classic, he said, they said, and someone else shooting their mouth off.
I spoke to TWC about the issue. What they told me was their responsibility was from my cable modem (aka my home router is not covered since I have it before their mode) to their tbone.rr.com server. Beyond that, there is nothing more they can do as they don't have any control or responsibility for the rest of the net.
So we have Cryptic telling COGENTCO that there are people having issues with large ping times going through their servers. COGENTCO says, "Hey, a bunch of these are TWC customers. They need to contact their ISP". Cryptic relays that information. I contacted TWC and found where TWC ended their responsibility. After all that, I am in no better shape when things get out of whack.
I personally feel that this is a situation that puts Cryptic in the proverbial rock and hard place. Unlike the landline/wireless carriers which own the actual lines to the circuits, the internet is not "owned" by any one entity and so it is always a finger pointing match.
On a personal note, COGENTCO did a cold call with my boss wanting to switch us from our Sprint MPLS WAN to their solutions. I took great pride in telling my boss this issue and we have put them in the "Not Returning Phone Call Bin"
Matt
Find us at CovenantofHonor.com. My Twitter handle; @jmattmiracle
Hey Matt, thanks for the tip. I was browsing posts about the same problems roughly two days ago and changed my proxy server setting. It worked wonderfully and I was able to do a whole fleet action....and then it began lagging out again. I was disheartened to say the least because I thought I had figured out the problem. But as of today...even earth space dock. regardless of graphics settings is choppy and my game crashed within 30 seconds.
I hate asking a stupid question but in my 10 years as a help desk specialist, I learned that if you don't ask the simple "stupid" questions first, you tend to spend your wheels.
Have you tried a force verify on STO? [Open the game client, options, and then force verify, close game client and open back up]
Also, unless you have an SSD drive, when is the last time you defragged your hard drive?
I am just trying to see if anything that I have done to my rig will help you.
Matt
Find us at CovenantofHonor.com. My Twitter handle; @jmattmiracle
I just stumbled into here while looking at some posts after having an issue myself, but I have to ask. Have any of you ever played an mmo before?
CM's and Devs are not supposed to take multiple weeks off work. I understand Christmas and New Years but anything past that would mean that whoever works on this game doesn't really care about you. CM's especially should be moderating the forums at all times. Sure this guys post is a joke, but anyone saying that they've been on vacation for a while now, and that this is justification for the problem, must really enjoy licking peoples boots.
http://www.youtube.com/watch?v=zdCUpiI1MSA
http://squitoweb.com/pics/brain.jpg
http://www.youtube.com/watch?v=COSeM2EVkDc
Its because in the entire world, their are only 18 Tier 1 Internet provider companies, with many of these not having a US presence. So the number of Tier 1 providers available to Crytic/PWE is limited.
And compared to some other services hosted by Tier 1 Providers (e.g. Cogent hosts Netflix, among other companies...) Cryptic/PWE is a very small fish in a very big pond...
CMD (Administrator):
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Windows\system32>tracert patchserver.crypticstudios.com
Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:
1 1 ms <1 ms <1 ms dslrouter.westell.com [192.168.1.1]
2 40 ms 58 ms 25 ms c-24-30-96-1.hsd1.ga.comcast.net [24.30.96.1]
3 24 ms 23 ms * xe-10-1-0-32767-sur01.d7decatur.ga.atlanta.comca
st.net [68.85.90.137]
4 * 24 ms * xe-8-0-0-0-ar01.b0atlanta.ga.atlanta.comcast.net
[68.86.106.146]
5 * 12 ms 13 ms he-5-14-0-0-10-cr01.56marietta.ga.ibone.comcast.
net [68.86.91.253]
6 * * * Request timed out.
7 167 ms 30 ms 27 ms te0-0-0-19.ccr21.atl02.atlas.cogentco.com [154.5
4.10.233]
8 40 ms 32 ms 26 ms be2052.mpd21.atl01.atlas.cogentco.com [154.54.40
.249]
9 * * 29 ms be2168.ccr21.dca01.atlas.cogentco.com [154.54.31
.94]
10 * * * Request timed out.
11 * 91 ms 94 ms be2095.ccr21.bos01.atlas.cogentco.com [154.54.30
.38]
12 97 ms 85 ms 86 ms te4-4.ccr01.bos06.atlas.cogentco.com [66.28.4.42
]
13 57 ms 53 ms 53 ms 38.111.40.114
14 3628 ms * 46 ms patchserver2.crypticstudios.com [208.95.185.41]
Trace complete.
C:\Windows\system32>
Troubleshoot Problems:
PrintWindows Network Diagnostics Publisher details
Issues found
Your computer appears to be correctly configured, but the device or resource (patchserver.crypticstudios.com) is not respondingYour computer appears to be correctly configured, but the device or resource (patchserver.crypticstudios.com) is not responding Detected Detected
Contact your network administrator or Internet service provider (ISP) Completed
Issues found Detection details
5 Your computer appears to be correctly configured, but the device or resource (patchserver.crypticstudios.com) is not responding Detected Detected
Contact your network administrator or Internet service provider (ISP) Completed
Windows can't communicate with the device or resource (patchserver.crypticstudios.com). The computer or service you are trying to reach might be temporarily unavailable.
Detection details Expand
InformationalDiagnostics Information (Network Adapter)
Details about network adapter diagnosis:
Network adapter Local Area Connection 2 driver information:
Description . . . . . . . . . . : Intel(R) 82579V Gigabit Network Connection
Manufacturer . . . . . . . . . : Intel
Provider . . . . . . . . . . . : Intel
Version . . . . . . . . . . . : 12.6.45.0
Inf File Name . . . . . . . . . : C:\Windows\INF\oem9.inf
Inf File Date . . . . . . . . . : Thursday, May 16, 2013 12:05:02 AM
Section Name . . . . . . . . . : E1503.6.1.1
Hardware ID . . . . . . . . . . : pci\ven_8086&dev_1503
Instance Status Flags . . . . . : 0x180200a
Device Manager Status Code . . : 0
IfType . . . . . . . . . . . . : 6
Physical Media Type . . . . . . : 0
InformationalNetwork Diagnostics Log
File Name: 44FC9D14-4376-4CB0-8FD1-4664CC2D0130.Diagnose.0.etl
InformationalNetwork Diagnostics Log
File Name: 10C8E816-7E7C-4AAE-BACC-F32309E198EB.Diagnose.1.etl
InformationalOther Networking Configuration and Logs
File Name: NetworkConfiguration.cab
InformationalOther Networking Configuration and Logs
File Name: NetworkConfiguration.cab
Collection information
Computer Name: TYREEJSIMMONS
Windows Version: 6.1
Architecture: amd64
Time: Tuesday, January 07, 2014 12:47:45 PM
Publisher details Expand
Windows Network Diagnostics
Detects problems with network connectivity.
Package Version: 1.0
Publisher: Microsoft Windows
CMD (Administrator):
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Windows\system32>tracert digimonmasters.com
Tracing route to digimonmasters.com [118.130.130.168]
over a maximum of 30 hops:
1 1 ms <1 ms <1 ms dslrouter.westell.com [192.168.1.1]
2 37 ms 40 ms 39 ms c-24-30-96-1.hsd1.ga.comcast.net [24.30.96.1]
3 27 ms 25 ms 10 ms xe-10-1-0-32767-sur01.d7decatur.ga.atlanta.comca
st.net [68.85.90.137]
4 10 ms 9 ms 10 ms xe-22-0-2-0-ar01.b0atlanta.ga.atlanta.comcast.ne
t [68.85.111.129]
5 14 ms 14 ms 13 ms he-5-13-0-0-10-cr01.56marietta.ga.ibone.comcast.
net [68.86.93.201]
6 23 ms 27 ms 23 ms he-0-11-0-0-cr01.miami.fl.ibone.comcast.net [68.
86.88.214]
7 25 ms 23 ms 23 ms be-17-pe02.nota.fl.ibone.comcast.net [68.86.83.1
54]
8 24 ms 23 ms 23 ms n-a.GW1.MIA19.ALTER.NET [152.179.236.1]
9 23 ms 24 ms 23 ms 0.xe-5-0-0.XL1.MIA19.ALTER.NET [152.63.84.181]
10 * * * Request timed out.
11 87 ms * 118 ms GigabitEthernet6-0-0.GW3.SCL2.ALTER.NET [152.63.
49.93]
12 89 ms 99 ms 89 ms lgdacom-gw.customer.alter.net [157.130.206.146]
13 89 ms 89 ms 98 ms 203.255.234.133
14 217 ms 215 ms 208 ms 203.233.52.165
15 233 ms 219 ms 219 ms 1.213.147.254
16 219 ms 219 ms 220 ms 182.162.0.114
17 232 ms 231 ms 233 ms 182.162.64.2
18 218 ms 233 ms 216 ms 110.45.150.34
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
C:\Windows\system32>
Your problem is at your ISP. You should be getting 7-8ms for a ping to your ISP's Domain Name Server. Your showing 37-40ms.
You can try playing Port Roulette by reinitializing (turning off and on) your DSL modem to get a better connection.
If this happens often or for more than 24 hours, call your ISP. And don't let them tell you you need to upgrade your service. They need to upgrade theirs.
Because that's so going to work. :rolleyes:
Yeah, I know, but doing nothing isn't going to help. You have to get up to regional manager level and threaten to take your business to a competitor. Then be prepared to take your business to a competitor.
Visit my youtube channel http://www.youtube.com/user/Akurie369?feature=watch
Captain Bi Shonen's official Thread! http://sto-forum.perfectworld.com/showthread.php?p=22866531#post22866531
I have been dealing via email with support for days now because they disconnected their phone number and they just refuse to follow through on a refund that they had promised me.
I do not see this game as anything more than a beta now, please do not take this warning lightly, you will most likely regret it, these guys clearly have a lot to learn before you should trust them with your money or credit card details