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Forums > Home› Support› PC, Network, and Other Technical Issues› Windows and General: PC, Network, and Other Technical Issues
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Rubberbanding and lag

aunvyraeaunvyrae Member Posts: 0 Arc User
edited October 2013 in Windows and General: PC, Network, and Other Technical Issues
Lately during prime time I get really nasty lag spikes, server not responding, disconnects, and plain rubber banding. During CE/CEE it takes more than 30 sec for abilities to register or movement.

Tracert Results:

Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:

1 8 ms 7 ms 7 ms 10.222.160.1
2 10 ms 7 ms 7 ms 72-31-237-123.net.bhntampa.com [72.31.237.123]
3 9 ms 14 ms 10 ms ten0-1-0-6.tamp05-car2.bhn.net [72.31.211.230]
4 21 ms 23 ms 23 ms ten0-9-0-6.tamp20-car2.bhn.net [71.44.2.117]
5 25 ms 22 ms 23 ms ten0-8-0-0.orld71-CAR2.bhn.net [71.44.1.215]
6 14 ms 15 ms 23 ms hun0-7-0-0.orld71-cbr3.bhn.net [72.31.193.24]
7 15 ms 18 ms 15 ms 10.bu-ether15.orldfljo00w-bcr00.tbone.rr.com [66
.109.6.98]
8 25 ms 23 ms 23 ms bu-ether18.atlngamq47w-bcr01.tbone.rr.com [66.10
9.1.72]
9 40 ms 22 ms 23 ms ae-1-0.pr0.atl20.tbone.rr.com [66.109.6.177]
10 89 ms 90 ms 88 ms te0-0-0-10.ccr21.atl02.atlas.cogentco.com [154.5
4.12.109]
11 94 ms 90 ms 93 ms be2050.ccr21.atl01.atlas.cogentco.com [154.54.0.
165]
12 97 ms 96 ms 96 ms te0-2-0-3.mpd22.dca01.atlas.cogentco.com [154.54
.2.102]
13 102 ms 100 ms 103 ms te0-0-0-20.mpd21.jfk02.atlas.cogentco.com [154.5
4.26.178]
14 105 ms 106 ms 105 ms te0-3-0-2.ccr21.bos01.atlas.cogentco.com [154.54
.44.14]
15 * 105 ms 105 ms te3-4.ccr01.bos06.atlas.cogentco.com [154.54.46.
134]
16 107 ms 109 ms 105 ms 38.111.40.114
17 108 ms 105 ms 105 ms 208.95.185.41

Trace complete.


Nettest results:

contacting nettest server..
Local IP: 72.185.120.22
Ping: 136.4 msec
Port: 80: 15 KB/sec 1 KB/sec 16 KB/sec 500
Port: 80: 17 KB/sec 2 KB/sec 20 KB/sec 500
Port: 443: 19 KB/sec 2 KB/sec 21 KB/sec 500
Port: 443: 20 KB/sec 2 KB/sec 21 KB/sec 500
Port: 7255: 22 KB/sec 2 KB/sec 26 KB/sec 500
Port: 7255: 19 KB/sec 2 KB/sec 22 KB/sec 500
Port: 7003: timed out
Port: 7003: 19 KB/sec 2 KB/sec 22 KB/sec 500
Port: 7202: 18 KB/sec 3 KB/sec 24 KB/sec 500
Port: 7202: 19 KB/sec 2 KB/sec 21 KB/sec 500
Port: 7499: 18 KB/sec 2 KB/sec 20 KB/sec 500
Port: 7499: 21 KB/sec 2 KB/sec 23 KB/sec 500
Port: 80: 15 KB/sec 1 KB/sec 16 KB/sec 500
Idle NIC bandwidth Send: 0 KB/sec Recv: 0 KB/sec
hit return to exit


Tests where conducted from Tampa FL.
Post edited by aunvyrae on

Comments

  • Options
    deceon55deceon55 Member Posts: 136 Arc User
    edited October 2013
    I normally don't have any issues but tonight I have been rubber banding getting timed out. I cant even play right now its so bad.
  • Options
    picardtheiiipicardtheiii Member Posts: 151 Arc User
    edited October 2013
    I'm having the same issues. My tracert and speed tests are similar to yours, no issues. All other internet connectivity working fine. Seems like it is on server side.
  • Options
    deceon55deceon55 Member Posts: 136 Arc User
    edited October 2013
    It is I can connect to other MMO games and no issues at all runs smooth so it's cryptic also having the issue on Never Winter now.
    I hope this gets fixed soon I would like to play STO.
  • Options
    grouchyotakugrouchyotaku Member Posts: 0 Arc User
    edited October 2013
    aunvyrae wrote: »
    Lately during prime time I get really nasty lag spikes, server not responding, disconnects, and plain rubber banding. During CE/CEE it takes more than 30 sec for abilities to register or movement.

    Tracert Results:

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 8 ms 7 ms 7 ms 10.222.160.1
    2 10 ms 7 ms 7 ms 72-31-237-123.net.bhntampa.com [72.31.237.123]
    3 9 ms 14 ms 10 ms ten0-1-0-6.tamp05-car2.bhn.net [72.31.211.230]
    4 21 ms 23 ms 23 ms ten0-9-0-6.tamp20-car2.bhn.net [71.44.2.117]
    5 25 ms 22 ms 23 ms ten0-8-0-0.orld71-CAR2.bhn.net [71.44.1.215]
    6 14 ms 15 ms 23 ms hun0-7-0-0.orld71-cbr3.bhn.net [72.31.193.24]
    7 15 ms 18 ms 15 ms 10.bu-ether15.orldfljo00w-bcr00.tbone.rr.com [66
    .109.6.98]
    8 25 ms 23 ms 23 ms bu-ether18.atlngamq47w-bcr01.tbone.rr.com [66.10
    9.1.72]
    9 40 ms 22 ms 23 ms ae-1-0.pr0.atl20.tbone.rr.com [66.109.6.177]
    10 89 ms 90 ms 88 ms te0-0-0-10.ccr21.atl02.atlas.cogentco.com [154.5
    4.12.109]
    11 94 ms 90 ms 93 ms be2050.ccr21.atl01.atlas.cogentco.com [154.54.0.
    165]
    12 97 ms 96 ms 96 ms te0-2-0-3.mpd22.dca01.atlas.cogentco.com [154.54
    .2.102]
    13 102 ms 100 ms 103 ms te0-0-0-20.mpd21.jfk02.atlas.cogentco.com [154.5
    4.26.178]
    14 105 ms 106 ms 105 ms te0-3-0-2.ccr21.bos01.atlas.cogentco.com [154.54
    .44.14]
    15 * 105 ms 105 ms te3-4.ccr01.bos06.atlas.cogentco.com [154.54.46.
    134]
    16 107 ms 109 ms 105 ms 38.111.40.114
    17 108 ms 105 ms 105 ms 208.95.185.41

    Trace complete.


    Nettest results:

    contacting nettest server..
    Local IP: 72.185.120.22
    Ping: 136.4 msec
    Port: 80: 15 KB/sec 1 KB/sec 16 KB/sec 500
    Port: 80: 17 KB/sec 2 KB/sec 20 KB/sec 500
    Port: 443: 19 KB/sec 2 KB/sec 21 KB/sec 500
    Port: 443: 20 KB/sec 2 KB/sec 21 KB/sec 500
    Port: 7255: 22 KB/sec 2 KB/sec 26 KB/sec 500
    Port: 7255: 19 KB/sec 2 KB/sec 22 KB/sec 500
    Port: 7003: timed out
    Port: 7003: 19 KB/sec 2 KB/sec 22 KB/sec 500
    Port: 7202: 18 KB/sec 3 KB/sec 24 KB/sec 500
    Port: 7202: 19 KB/sec 2 KB/sec 21 KB/sec 500
    Port: 7499: 18 KB/sec 2 KB/sec 20 KB/sec 500
    Port: 7499: 21 KB/sec 2 KB/sec 23 KB/sec 500
    Port: 80: 15 KB/sec 1 KB/sec 16 KB/sec 500
    Idle NIC bandwidth Send: 0 KB/sec Recv: 0 KB/sec
    hit return to exit


    Tests where conducted from Tampa FL.

    Your Net Test results hints that you are suffering from severe packet drop, (values should be in the 300 to 500 range, yours are in the 10s...) and theirs a suspicious increase in latency on the gateway between Road Runner and Cogent backbones, which is most likely the location where the packet drop is occurring...

    What could be causing the packet drop is most likely network congestion, either from a lack of bandwidth on the Road Runner gateway, or ISP Throttling of the network traffic. Better tools to measure packet drop can easily confirm that this is the issue...

    Seems like its time to contact your ISP and have them diagnose the connection to the STO servers during evening hours, and see what they can do to fix the packet drop, as only the ISP can correct this kind of problem...

    It is unlikely that its a STO server issue, as I just got off for a break from playing STO, and had no lag or rubber-banding issues from the Silicon Valley, so the Servers are working fine...
  • Options
    scrooge69scrooge69 Member Posts: 1,108 Arc User
    edited October 2013
    deceon55 wrote: »
    I normally don't have any issues but tonight I have been rubber banding getting timed out. I cant even play right now its so bad.




    same for me, sicne today the game ran perfectly since EVER
    [SIGPIC][/SIGPIC]
  • Options
    deaftravis05deaftravis05 Member Posts: 4,885 Arc User
    edited October 2013
    at least you guys can play, there's a bunch of random people who can't.
  • Options
    aunvyraeaunvyrae Member Posts: 0 Arc User
    edited October 2013
    If by getting to play you mean trying to turn shoot heal and looking like a fish flopping on dry land..... sure we'll go with that.
  • Options
    jbmonroejbmonroe Member Posts: 809 Arc User
    edited October 2013
    grouchyotaku wrote: »
    Your Net Test results hints that you are suffering from severe packet drop, (values should be in the 300 to 500 range, yours are in the 10s...) and theirs a suspicious increase in latency on the gateway between Road Runner and Cogent backbones, which is most likely the location where the packet drop is occurring...

    What could be causing the packet drop is most likely network congestion, either from a lack of bandwidth on the Road Runner gateway, or ISP Throttling of the network traffic. Better tools to measure packet drop can easily confirm that this is the issue...

    Seems like its time to contact your ISP and have them diagnose the connection to the STO servers during evening hours, and see what they can do to fix the packet drop, as only the ISP can correct this kind of problem...

    It is unlikely that its a STO server issue, as I just got off for a break from playing STO, and had no lag or rubber-banding issues from the Silicon Valley, so the Servers are working fine...

    WOW players are making the same complaint, because they transition into the Atlas cluster/network at Cogent as well. The two Boston nodes represented have particularly bad response times. I've tried to notify Cogent but since I'm not a direct customer they don't pay much attention.

    My early-morning logins are pretty clean, but by the time both East- and West-Coast is in full-on playing mode, response times are so sluggish it's almost not worth the logging in.
    boldly-watched.png
  • Options
    zeuxidemus001zeuxidemus001 Member Posts: 3,357 Arc User
    edited October 2013
    jbmonroe wrote: »
    WOW players are making the same complaint, because they transition into the Atlas cluster/network at Cogent as well. The two Boston nodes represented have particularly bad response times. I've tried to notify Cogent but since I'm not a direct customer they don't pay much attention.

    My early-morning logins are pretty clean, but by the time both East- and West-Coast is in full-on playing mode, response times are so sluggish it's almost not worth the logging in.

    Same here

    /10 chars
  • Options
    vyristykinvyristykin Member Posts: 0 Arc User
    edited October 2013
    Aha, so that's why I'm also getting bad rubberbanding in Diablo 3 as well as STO and Neverwinter. Pesky ISP! I guess we just get to wait out their issues even though I'm champing at the bit to get back to the game.
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