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STO Gateway: Bugs and Technical Issue

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  • alexsanderitaalexsanderita Member Posts: 214 Arc User
    edited September 2013
    After successful use with my pc, I tried using it with a Nokia Asha 302,

    and while the login went well
    and so I received the character selection screen with the "Access Granted - Select your Captain" message

    clicking on any of them has no results other than reloading the same page again and again.
    I still dream from time to time about using the Gateway to doff off-game in spare minutes as we were told
  • mashaniemashanie Member Posts: 0 Arc User
    edited September 2013
    o0kami87 wrote: »
    On the gateway, contributions to fleet projects have been unsuccessful.
    Tested on:
    PC Google Chrome
    IPod touch 5th Gen safari
    Nexus 7 (2012) android tablet Google Chrome
    Droid 4 android stock "browser" (not chrome)

    Had the same experience, nothing gets contributed, or updated even. I highly doubt those holding provisions haven't changed at all over the course of 20+ minutes.

    Tested on:
    PC Google Chrome, Firefox, IE9
  • alexsanderitaalexsanderita Member Posts: 214 Arc User
    edited September 2013
    Same here,

    tried on:

    Notebook HP Pavilion DV6-1128el
    Windows Vista Home Premium
    Firefox version 23 or 24 (can't remember if I tried before or after the last update)
    I still dream from time to time about using the Gateway to doff off-game in spare minutes as we were told
  • nahleianahleia Member Posts: 5 Arc User
    edited September 2013
    Hello, Brandon. I have been trying to log on to the Gateway. My computer is saved in Account Guard. And I am not running any extensions on my Chrome browser.

    This is the error I keep getting when trying to log in: stogatewayerror.jpg
    "Whereas most other Captains tend to run from the Borg, screaming like frightened little schoolgirls; I tend to run at the Borg because I know that while their ships may be bigger,the guns on the Seraphim fire faster."
    Vice Admiral Tamamora Sadase, Commanding U.S.S. Seraphim, Defiant Class Retrofit Escort
    Fleet Commander - Caspian Rising
  • keklilykeklily Member Posts: 2 Arc User
    edited October 2013
    I get the Bridge officers images as they should be but when I look at my character (captain) profile I get no pictures of her.

    //Admiral T'meer Saarei.
  • arketipicosarketipicos Member Posts: 149 Arc User
    edited October 2013
    Have problems to log in the game right now.

    Greetings
    Picana - Shaolin - Deity Warrior
  • simonpgrubersimonpgruber Member Posts: 0 Arc User
    edited October 2013
    why do we have the option to contribute to fleet projects on the gateway when it is just ignored? if we can't do something then d don't give us the option. our little heads can't handle it. the gateway has been useless for a long time. how about we do something worthwhile with it. refining dilithium would be nice for starters.
  • inquisitribbleinquisitribble Member Posts: 2 Arc User
    edited October 2013
    I tried accessing Gateway from my iPhone, only to find that it only gives my access to my character on Tribble instead of Holodeck.
    Is there any way to fix this?
  • kriskniveskrisknives Member Posts: 78 Arc User
    edited October 2013
    I tried accessing Gateway from my iPhone, only to find that it only gives my access to my character on Tribble instead of Holodeck.
    Is there any way to fix this?

    I believe their is a different URL for Tribble and the Main server as I had a similar problem once before and that turned out to be the problem.

    Double check to make sure you are going to http://gateway.startrekonline.com
  • inquisitribbleinquisitribble Member Posts: 2 Arc User
    edited October 2013
    krisknives wrote: »
    I believe their is a different URL for Tribble and the Main server as I had a similar problem once before and that turned out to be the problem.

    Double check to make sure you are going to http://gateway.startrekonline.com

    Ah, that was the problem. It turns out I was going to http://gatewaytest.startrekonline.com instead. Thanks. :)
  • confedinblueconfedinblue Member Posts: 0 Arc User
    edited October 2013
    why do we have the option to contribute to fleet projects on the gateway when it is just ignored? if we can't do something then d don't give us the option. our little heads can't handle it. the gateway has been useless for a long time. how about we do something worthwhile with it. refining dilithium would be nice for starters.

    That's what "in Beta" means. Bugs are going to get through, and features are going to be incomplete.

    Give 'em a chance. Yeah--I experienced the same thing, using both Chrome and IE10 on Windows 7. Yeah, it's taking time to get it up to a useful state, but I see progress. It's a bug that got through the works. Hopefully, the next update will fix the ability to contribute to fleet projects, and add other functions as well (such as being able to schedule DOFF assignments and Reputation projects).
    [SIGPIC][/SIGPIC]
  • confedinblueconfedinblue Member Posts: 0 Arc User
    edited October 2013
    On Fleet projects, it appears that in some cases (not all) the total amount of a resources that is required gets reported incorrectly to the gateway interface--it appears that the total figure for required amount is often higher than the actual total figure for the required amount. Because of this, the interface allows the user to attempt to contribute to that resource, if they have that resource, even if the resource is already filled. If the resource is already filled, then the user is given the impression that it did not work, since the interface does prevent contributions higher than the total required.

    It is an annoyance factor. I only figured it out when I tried the gateway while simultaneously online with the PC client.
    [SIGPIC][/SIGPIC]
  • confedinblueconfedinblue Member Posts: 0 Arc User
    edited October 2013
    Going a little further with my bug report--the ones that appear to be misreporting the total seem to be the ones with odd figures. For example, if the total is an even 40,000, it seems to report correctly, but when it is 337, it reports it as 350.
    [SIGPIC][/SIGPIC]
  • blackjackwidowblackjackwidow Member Posts: 572 Arc User
    edited October 2013
    Going a little further with my bug report--the ones that appear to be misreporting the total seem to be the ones with odd figures. For example, if the total is an even 40,000, it seems to report correctly, but when it is 337, it reports it as 350.

    I'll bet that has something to do with not factoring the dilithium mine discounts into the requirements.

    Aliella Hawklight, Divine Oracle Devoted Cleric
    "Whenever a time arises where clarity is desired, it is always wise to reflect on the sage within."
    ― Sereda Aleta Dailey

    DaiMon Moogie, U.S.S. Acquisition
    Rule of Acquisition #57: Good customers are as rare as latinum. Treasure them.

    STO LTS since launch; NW player since 2014; ARC user - only when I have to put in codes for free stuff :)
  • therealnevostherealnevos Member Posts: 0 Arc User
    edited November 2013
    Disconnected from Gateway
    Login Server Internal Error: Account Permissions Not Found

    Getting this error why? (using the gateway trial)
  • littletonnielittletonnie Member Posts: 13 Arc User
    edited November 2013
    Hello!

    I'm experiencing game crashes after the patch 2013.11.12
    firstly i noticed that the game uses now a new different direct x 9 version
    antialiasing was disabled, i tried to change it back to 2x (since there are lot of graphical glitches since im playing this game -like 2 years now from time to time- without antialiasing so i have to enable it)
    but then ive seen that now i can only select msas or something... so i enabled it then the game crashed with light speed
    after that the game tried to send the error report however it wanted to send like 2 GB of data well i dont have time for that so i closed it

    i relogin again and tried some settings to compensate somehow the graphical glitch without antialiasing but no luck
    also tried different directx versions however there were no effect whatsoever

    then i gave up, closed the game options and after some seconds the game crashed again

    please fix it

    also would be cool if you could fix the graphical glitch which is killing me
    i can take some screenshots if you want to see my pain
    but i guess lot of us experiencing this too

    edit1: gamecrased again after beaming down to fleet starbase
    anyway im sending the 1GB data have fun cryptic
  • sto1208sto1208 Member Posts: 7 Arc User
    edited November 2013
    Hello! I have a problem. Before the patch 12.11.2013, everything was ok. After the patch i can't login. In the middle of the screen appears CRYPTIC logo and after loading bar is full the game crash. A window is open and the title window is "CrypticError: Oops!" and i have to write a bug report. I uninstall the game and reinstall it but the problem still exists. Can somebody help me and tell me what to do, please? Thank you.

    Another problem. I have to ask how many time per day i have to recreate my outfits? At least 2 or 3 times per day my outfits disappear. I have to waste energy credit and time to recreate them again. Why? I understand a lot of players have this problem. Can this be fixed? Thank you.


    ***** 3 hours after patch and still i can't login, still can't play. I need to know, is my computer or Cryptic responsable for this? No answers for those who have this problem????
  • dono1008dono1008 Member Posts: 3 Arc User
    edited November 2013
    hello i have similar problem.. after 12.11.2013 patch, i can't log in.. after the big cryptic logo, the game is crashed.... please fix it...
  • dargalanddargaland Member Posts: 78 Arc User
    edited November 2013
    Looks like deja vue. Cryptic crashes before the game can load. Built a new pc after the last graphics card issue. Was working fine until now.
  • caiphuscaiphus Member Posts: 0 Arc User
    edited November 2013
    I"m crashing at the Cryptic load screen. I had the same problem after a patch back in early October and couldn't play until the patch the following week. Apparently the was happening to several people over on tribble once they started testing the season 8 stuff over there but was never fixed.

    Hopefully they'll get enough people complaining about it here on holodeck to actually fix it now.
  • neverusemynameneverusemyname Member Posts: 1 Arc User
    edited November 2013
    I doubt this is a bug but still cant create a tread specifically to ask for help with this and realy need help with this.

    Me and my brother both created characters so we could play together but I cannot see his character. I assumed we must have been on different servers but I can find no option to select which server we are on. Someone please tell me how to fix this.
  • aj715aj715 Member Posts: 4 Arc User
    edited November 2013
    I'm having issues with the game it's loading fine but I can't access 1/4 of my screen and sadly I want to create a new Fed character and where you click for jobs is the area I can't access.
  • sto1208sto1208 Member Posts: 7 Arc User
    edited November 2013
    I tryed all sugestions of cryptic suport. All driver are updated, nothing old...I uninstalll and reinstall the game. The same problem still exists. The game crash after the black screen with Cryptic logo and after loading bar is full. I ask myself if cryptic test all new patches before they give them to us. I also ask myself if all problems will be fixed or we should begin to search for other games.:mad:I read on the forum, i talk with other people and all i can see is a lot of players have problems, big problems, after this new patch.
  • trev2165trev2165 Member Posts: 6 Arc User
    edited November 2013
    can anyone help my every time i load STO and the character list is about to show everything crashes and i get a crash report screen. I want to play!!!!!!!
    I dont want to have to find somthing else to play so someone please help
  • littletonnielittletonnie Member Posts: 13 Arc User
    edited November 2013
    aj715 wrote: »
    I'm having issues with the game it's loading fine but I can't access 1/4 of my screen and sadly I want to create a new Fed character and where you click for jobs is the area I can't access.

    it look like that maybe you are using a bigger resolution than your monitor can handle?
    maybe try setting the game to windowed mode (press alt+enter) so you can see that 1/4 of the screen

    or you are using an external monitor (or a tv/monitor) maybe try to press a button on your remote controll to "auto set the corners of the screen"

    i hope it helps
  • dono1008dono1008 Member Posts: 3 Arc User
    edited November 2013
    still crashes even after the patch... pleasa fix it!... :mad::(
  • primencc74656primencc74656 Member Posts: 7 Arc User
    edited November 2013
    as many others have stated- crashing on attempting to load in.

    I wonder... those others having this issue.. are you also running XP?

    and is it possible Cryptic's gone and done what EA did once in SWTOR and not put in something in their coding that would allow XP to run the program, but WOULD allow Vista, 7 and 8?
  • sto1208sto1208 Member Posts: 7 Arc User
    edited November 2013
    as many others have stated- crashing on attempting to load in.

    I wonder... those others having this issue.. are you also running XP?

    and is it possible Cryptic's gone and done what EA did once in SWTOR and not put in something in their coding that would allow XP to run the program, but WOULD allow Vista, 7 and 8?

    I use windows XP. But i uninstall XP and reinstall windows 7. Same problem... One thing i dont understand. Why nobody give an answer? Some of us spend money here... We do not deserve an answer? When all these errors will be fixed? "In a short time is not an answer"... I promise i will think twice before waste my money for a computer program like this STO. Cryptic, like other companies who made online games pretend money for their work. But what reason they give to players to spend money for their product?
  • ceresiusceresius Member Posts: 0 Arc User
    edited November 2013
    Okay. This is a bit ridiculous. Since the release of the latest season and patch(es), multiple missions cannot be completed because objectives will not register as completed even when objectives are met -- both missions I had accepted prior to the updates and missions acquired after the updates. These missions include Mine Enemy, the Foundry mission Purity VI (when loading the map for the last objective, the server stopped responding; after reloading the game, the objectives up to that point were marked as complete, but I could not continue from where I left and was required to go through all of them again), Rescue Deferi Captive, Aiding the Deferi (specifically the Outpost 3 objective), and others. I've tried completely clearing and resetting these missions to no avail; I have now wasted considerable time for no reward. This is completely unacceptable.
  • boom54boom54 Member Posts: 1 Arc User
    edited November 2013
    Whenever I die in the mission "Preemptive Strike" on sub-mission Behind Enemy lines, and I die, I respawn IN A ROCK. There is NO way to get out of it. I then have to BEAM UP and RESTART THE WHOLE THING. They NEED to FIX THIS.
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