So, patched up the game today ready to play, and the game crashes on the Cryptic loading screen. After the crash, I get this:
http://i778.photobucket.com/albums/yy70/KojiroJames/wtf_zps1e875a22.jpg
CO, which also patched, gives me the same problem. (Incidentally, STO gave me this problem once before a couple months ago after a patch and was mysteriously working the following day.)
And don't give me that "disable on-demand patching" rubbish, because I already know that doesn't work.
Comments
Try running the 'Net Test' and 'Trace Route' diagnostics described in this thread... http://sto-forum.perfectworld.com/showthread.php?t=225155
... and post the results, as that will provide information on how healthy your connection to the STO servers are...
Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.
C:\Windows\system32>tracert patchserver.crypticstudios.com
Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:
1 1 ms 1 ms 1 ms 192.168.0.1
2 * 40 ms 41 ms tukw-dsl-gw67.tukw.qwest.net [63.231.10.67]
3 40 ms 40 ms 62 ms tukw-agw1.inet.qwest.net [71.217.186.17]
4 128 ms 61 ms 60 ms sjp-brdr-04.inet.qwest.net [67.14.34.38]
5 100 ms 100 ms 103 ms te0-7-0-29.ccr21.sjc03.atlas.cogentco.com [154.5
4.13.193]
6 103 ms 99 ms 104 ms be2047.ccr22.sjc01.atlas.cogentco.com [154.54.5.
113]
7 105 ms 104 ms 99 ms te0-3-0-5.ccr22.sfo01.atlas.cogentco.com [154.54
.86.181]
8 144 ms 145 ms 144 ms te0-2-0-2.ccr22.mci01.atlas.cogentco.com [154.54
.5.197]
9 161 ms 162 ms 168 ms te0-0-0-1.ccr22.ord01.atlas.cogentco.com [154.54
.5.174]
10 174 ms 180 ms 175 ms te0-3-0-6.ccr21.bos01.atlas.cogentco.com [154.54
.43.182]
11 181 ms 176 ms 174 ms te4-2.ccr01.bos06.atlas.cogentco.com [66.28.4.25
4]
12 179 ms 178 ms 181 ms 38.111.40.114
13 153 ms 157 ms 157 ms 208.95.185.41
Trace complete.
C:\Windows\system32>
The nettest, on the other hand does nothing but look black with a blinking cursor.
Edit: Scratch that, finally got it working and it said this:
contacting nettest server..timed out
hit return to exit
The Net Test diagnostic connects to a diagnostic server that is on the same local network as the STO servers, so any performance lag from the STO server itself is out of the picture here. This is only a network connection test...
When the Trace Route looks reasonable, (yours is on the borderline edge...) but the Net Test fails, the most probably cause is severe packet drop somewhere along your connection. From the looks, it seems to be along the Cogent Communication backbone, though the gateway between Qwest and Cogent can't be ruled out...
In either case, its a ISP issue. You can try complaining to Qwest, (your ISP) and see if they can do something about it...
You can also try using the Proxy setting in the options menu of the Launcher, as sometimes this helps, sometimes it does nothing, or makes things worse, but it doesn't hurt to try... (And use of the Proxy should only be considered a temporary solution at best)
Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:
1 4 ms 3 ms 2 ms dslrouter [...............]
2 28 ms 26 ms 27 ms ......................
3 30 ms 31 ms 30 ms P0-0-1-2.BFLONY-LCR-21.verizon-gni.net [130.81.4
4.232]
4 38 ms 57 ms 38 ms xe-1-1-0-0.NWRK-BB-RTR1.verizon-gni.net [130.81.
209.34]
5 75 ms 49 ms 47 ms 0.ge-4-0-0.XL3.BOS4.ALTER.NET [152.63.17.30]
6 47 ms 48 ms 48 ms 0.xe-8-0-0.GW15.BOS4.ALTER.NET [152.63.24.26]
7 53 ms 50 ms 50 ms internap-gw.customer.alter.net [152.179.134.214]
8 49 ms 49 ms 49 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.1
04]
9 70 ms 69 ms 68 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
61.78]
10 67 ms 67 ms 67 ms 208.95.185.41
Trace complete.
Also I can connect to Neverwinter without a problem, and that is the same server, yes?
Just got off from STO myself for a food break... Haven't had any issues today on Holodeck, Tribble on the other hand, I've had some crashes trying to go to the new Fleet Spire holdings...
So what does your 'Net Test' and 'Trace Route' results look like this time????
Looks like in addition to a possible issue with the Qwest gateway to the Cogent Communications backbone, the Cogent backbone itself is having some issues today...
You should post these results in the Network section of the PWE Tech Support site, so that PWE Tech people know about this and can kick Cogent a few more times with this to try to get this fixed...
http://techsupport.perfectworld.com/
You can also try using the US Proxy option in the Launcher, as this may (or may not...) help your condition, but at best, should only be considered as a temporary work-around for the problem...
/Closed.
Former Community Moderator, Former SSR DJ, Now Full time father to two kids, Husband, Retail Worker.
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