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Forums > Home› Support› PC, Network, and Other Technical Issues› Windows and General: PC, Network, and Other Technical Issues
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Cryptic, what did you break this time?

kojirohellfirekojirohellfire Member Posts: 1,606 Arc User
edited October 2013 in Windows and General: PC, Network, and Other Technical Issues
So, patched up the game today ready to play, and the game crashes on the Cryptic loading screen. After the crash, I get this:

http://i778.photobucket.com/albums/yy70/KojiroJames/wtf_zps1e875a22.jpg

CO, which also patched, gives me the same problem. (Incidentally, STO gave me this problem once before a couple months ago after a patch and was mysteriously working the following day.)

And don't give me that "disable on-demand patching" rubbish, because I already know that doesn't work.
Post edited by Unknown User on

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    grouchyotakugrouchyotaku Member Posts: 0 Arc User
    edited August 2013
    Looks like either you or your ISP has an issue establishing a connection to the STO Servers. (as my connection from the Silicon Valley works fine...)

    Try running the 'Net Test' and 'Trace Route' diagnostics described in this thread... http://sto-forum.perfectworld.com/showthread.php?t=225155

    ... and post the results, as that will provide information on how healthy your connection to the STO servers are...
  • Options
    kojirohellfirekojirohellfire Member Posts: 1,606 Arc User
    edited August 2013
    Here's the tracert:

    Microsoft Windows [Version 6.0.6002]
    Copyright (c) 2006 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 1 ms 1 ms 1 ms 192.168.0.1
    2 * 40 ms 41 ms tukw-dsl-gw67.tukw.qwest.net [63.231.10.67]
    3 40 ms 40 ms 62 ms tukw-agw1.inet.qwest.net [71.217.186.17]
    4 128 ms 61 ms 60 ms sjp-brdr-04.inet.qwest.net [67.14.34.38]
    5 100 ms 100 ms 103 ms te0-7-0-29.ccr21.sjc03.atlas.cogentco.com [154.5
    4.13.193]
    6 103 ms 99 ms 104 ms be2047.ccr22.sjc01.atlas.cogentco.com [154.54.5.
    113]
    7 105 ms 104 ms 99 ms te0-3-0-5.ccr22.sfo01.atlas.cogentco.com [154.54
    .86.181]
    8 144 ms 145 ms 144 ms te0-2-0-2.ccr22.mci01.atlas.cogentco.com [154.54
    .5.197]
    9 161 ms 162 ms 168 ms te0-0-0-1.ccr22.ord01.atlas.cogentco.com [154.54
    .5.174]
    10 174 ms 180 ms 175 ms te0-3-0-6.ccr21.bos01.atlas.cogentco.com [154.54
    .43.182]
    11 181 ms 176 ms 174 ms te4-2.ccr01.bos06.atlas.cogentco.com [66.28.4.25
    4]
    12 179 ms 178 ms 181 ms 38.111.40.114
    13 153 ms 157 ms 157 ms 208.95.185.41

    Trace complete.

    C:\Windows\system32>

    The nettest, on the other hand does nothing but look black with a blinking cursor.

    Edit: Scratch that, finally got it working and it said this:

    contacting nettest server..timed out
    hit return to exit
  • Options
    grouchyotakugrouchyotaku Member Posts: 0 Arc User
    edited August 2013
    kojirohellfire wrote: »
    ...

    The nettest, on the other hand does nothing but look black with a blinking cursor.

    Edit: Scratch that, finally got it working and it said this:

    contacting nettest server..timed out
    hit return to exit

    The Net Test diagnostic connects to a diagnostic server that is on the same local network as the STO servers, so any performance lag from the STO server itself is out of the picture here. This is only a network connection test...

    When the Trace Route looks reasonable, (yours is on the borderline edge...) but the Net Test fails, the most probably cause is severe packet drop somewhere along your connection. From the looks, it seems to be along the Cogent Communication backbone, though the gateway between Qwest and Cogent can't be ruled out...

    In either case, its a ISP issue. You can try complaining to Qwest, (your ISP) and see if they can do something about it...

    You can also try using the Proxy setting in the options menu of the Launcher, as sometimes this helps, sometimes it does nothing, or makes things worse, but it doesn't hurt to try... (And use of the Proxy should only be considered a temporary solution at best)
  • Options
    tongi02tongi02 Member Posts: 36 Arc User
    edited August 2013
    The only thing that's working is CO, soo it has to be some thing with STO at the moment...
    [SIGPIC][/SIGPIC] Always move forward, even if it's one step at a time..
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    tongi02tongi02 Member Posts: 36 Arc User
    edited August 2013
    I can also access the tribble account but not my game accout
    [SIGPIC][/SIGPIC] Always move forward, even if it's one step at a time..
  • Options
    casperdudesdcasperdudesd Member Posts: 0 Arc User
    edited August 2013
    that is high ping fyi

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 4 ms 3 ms 2 ms dslrouter [...............]
    2 28 ms 26 ms 27 ms ......................
    3 30 ms 31 ms 30 ms P0-0-1-2.BFLONY-LCR-21.verizon-gni.net [130.81.4
    4.232]
    4 38 ms 57 ms 38 ms xe-1-1-0-0.NWRK-BB-RTR1.verizon-gni.net [130.81.
    209.34]
    5 75 ms 49 ms 47 ms 0.ge-4-0-0.XL3.BOS4.ALTER.NET [152.63.17.30]
    6 47 ms 48 ms 48 ms 0.xe-8-0-0.GW15.BOS4.ALTER.NET [152.63.24.26]
    7 53 ms 50 ms 50 ms internap-gw.customer.alter.net [152.179.134.214]

    8 49 ms 49 ms 49 ms border11.te8-1-bbnet2.bsn.pnap.net [63.251.128.1
    04]
    9 70 ms 69 ms 68 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
    61.78]
    10 67 ms 67 ms 67 ms 208.95.185.41

    Trace complete.
  • Options
    davehilanderdavehilander Member Posts: 39 Arc User
    edited August 2013
    So, was there a resolution? I have this exact same problem. I was connected and everything was fine. Got off for dinner and when I got back on it gives me the error above. I uninstalled and reinstalled using Arc (though I hate doing something new when trying to solve a problem - but I didn't have a choice), so I am pretty sure it is not on my end.

    Also I can connect to Neverwinter without a problem, and that is the same server, yes?
  • Options
    kojirohellfirekojirohellfire Member Posts: 1,606 Arc User
    edited October 2013
    So, this is happening to me again. I can't start either STO or CO after the latest patches. It seems like every other patch or so messes up the damn game for me and I have to wait a day or two for the damn things to connect. Honestly, why the **** is Cryptic's coding so ****ing screwed up??
  • Options
    grouchyotakugrouchyotaku Member Posts: 0 Arc User
    edited October 2013
    kojirohellfire wrote: »
    So, this is happening to me again. I can't start either STO or CO after the latest patches. It seems like every other patch or so messes up the damn game for me and I have to wait a day or two for the damn things to connect. Honestly, why the **** is Cryptic's coding so ****ing screwed up??

    Just got off from STO myself for a food break... Haven't had any issues today on Holodeck, Tribble on the other hand, I've had some crashes trying to go to the new Fleet Spire holdings...

    So what does your 'Net Test' and 'Trace Route' results look like this time????
  • Options
    kojirohellfirekojirohellfire Member Posts: 1,606 Arc User
    edited October 2013
    Apparently like this:
    tracert wrote:
    Microsoft Windows [Version 6.0.6002]
    Copyright (c) 2006 Microsoft Corporation. All rights reserved.

    C:\Windows>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 1 ms 1 ms <1 ms 97-126-93-220.tukw.qwest.net [192.168.10.1]
    2 2 ms 2 ms 2 ms 192.168.0.1
    3 * 79 ms 41 ms tukw-dsl-gw67.tukw.qwest.net [63.231.10.67]
    4 41 ms 41 ms 62 ms tukw-agw1.inet.qwest.net [71.217.186.17]
    5 60 ms 61 ms 62 ms sjp-brdr-04.inet.qwest.net [67.14.34.38]
    6 96 ms 99 ms 103 ms te0-7-0-29.ccr21.sjc03.atlas.cogentco.com [154.5
    4.13.193]
    7 101 ms 99 ms 102 ms be2047.ccr22.sjc01.atlas.cogentco.com [154.54.5.
    113]
    8 102 ms 102 ms 104 ms be2164.ccr21.sfo01.atlas.cogentco.com [154.54.28
    .33]
    9 142 ms 144 ms 140 ms be2133.ccr22.mci01.atlas.cogentco.com [154.54.30
    .66]
    10 163 ms 164 ms 168 ms be2156.ccr21.ord01.atlas.cogentco.com [154.54.6.
    86]
    11 176 ms 177 ms 176 ms be2138.ccr22.bos01.atlas.cogentco.com [154.54.43
    .202]
    12 158 ms 172 ms 197 ms te3-4.ccr01.bos06.atlas.cogentco.com [154.54.46.
    134]
    13 176 ms 175 ms 178 ms 38.111.40.114
    14 164 ms 161 ms 163 ms 208.95.185.41

    Trace complete.
    nettest wrote:
    contacting nettest server..timed out
    hit return to exit
  • Options
    grouchyotakugrouchyotaku Member Posts: 0 Arc User
    edited October 2013
    kojirohellfire wrote: »
    Microsoft Windows [Version 6.0.6002]
    Copyright (c) 2006 Microsoft Corporation. All rights reserved.

    C:\Windows>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 1 ms 1 ms <1 ms 97-126-93-220.tukw.qwest.net [192.168.10.1]
    2 2 ms 2 ms 2 ms 192.168.0.1
    3 * 79 ms 41 ms tukw-dsl-gw67.tukw.qwest.net [63.231.10.67]
    4 41 ms 41 ms 62 ms tukw-agw1.inet.qwest.net [71.217.186.17]
    5 60 ms 61 ms 62 ms sjp-brdr-04.inet.qwest.net [67.14.34.38]
    6 96 ms 99 ms 103 ms te0-7-0-29.ccr21.sjc03.atlas.cogentco.com [154.5
    4.13.193]
    7 101 ms 99 ms 102 ms be2047.ccr22.sjc01.atlas.cogentco.com [154.54.5.
    113]
    8 102 ms 102 ms 104 ms be2164.ccr21.sfo01.atlas.cogentco.com [154.54.28
    .33]
    9 142 ms 144 ms 140 ms be2133.ccr22.mci01.atlas.cogentco.com [154.54.30
    .66]
    10 163 ms 164 ms 168 ms be2156.ccr21.ord01.atlas.cogentco.com [154.54.6.
    86]
    11 176 ms 177 ms 176 ms be2138.ccr22.bos01.atlas.cogentco.com [154.54.43
    .202]
    12 158 ms 172 ms 197 ms te3-4.ccr01.bos06.atlas.cogentco.com [154.54.46.
    134]
    13 176 ms 175 ms 178 ms 38.111.40.114
    14 164 ms 161 ms 163 ms 208.95.185.41

    Trace complete.:

    Looks like in addition to a possible issue with the Qwest gateway to the Cogent Communications backbone, the Cogent backbone itself is having some issues today...

    You should post these results in the Network section of the PWE Tech Support site, so that PWE Tech people know about this and can kick Cogent a few more times with this to try to get this fixed...

    http://techsupport.perfectworld.com/

    You can also try using the US Proxy option in the Launcher, as this may (or may not...) help your condition, but at best, should only be considered as a temporary work-around for the problem...
  • Options
    askrayaskray Member Posts: 3,329 Arc User
    edited October 2013
    Also if a thread hasn't been responded too (even if it's yours) after 30 days, please open a new thread and not continue the old one.


    /Closed.
    Yes, I'm that Askray@Batbayer in game. Yes, I still play. No, I don't care.
    Former Community Moderator, Former SSR DJ, Now Full time father to two kids, Husband, Retail Worker.
    Tiktok: @Askray Facebook: Askray113


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