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Cryptic/PWE Account issue.
booflebuff
Member Posts: 0 Arc User
I have previously subscribed to Star Trek Online whilst it was solely under the auspices of Cryptic Entertainment, enjoyed my time and then stopped playing after a while.
Recently I've downloaded the game and am attempting to play it once again but I am having some trouble with linking my PWE account with the old Cryptic account.
I have followed the instructions as per the website exhaustively but am still experiencing problems.
My old cryptic account and my new PWE account (which was created to try neverwinter a few weeks back) use exactly the same details. Both the login and the email address are the same on both accounts. As such, when I attempt to log in using these details, it connects me to the PWE version of this account NOT the Cryptic version and doesn't prompt me to link the accounts together.
I wouldn't worry except that I have a number of rather heavily invested, well developed characters on the Cryptic account that I was keen to incorporate into my play this time around and I can't access them at all. They don't exist on the PWE account and since it doesn't seem to recognise that I have a cryptic account, I see no way to get at them.
I've submitted a support ticket outlining my problem, but haven't received any communication from PWE at all so far, not even an automated response suggesting they've noted my ticket.
(Side note: I've also read some reports of cryptic accounts that weren't manually linked by players by a certain date being arbitrarily assigned to new PWE accounts for the purposes of transferring them to the new database. I'm not sure if this has happened here and my old account is simply linked to an automatically created PWE account that I have no knowledge of. I have no idea how to find this out.)
Any help would be much appreciated.
Recently I've downloaded the game and am attempting to play it once again but I am having some trouble with linking my PWE account with the old Cryptic account.
I have followed the instructions as per the website exhaustively but am still experiencing problems.
My old cryptic account and my new PWE account (which was created to try neverwinter a few weeks back) use exactly the same details. Both the login and the email address are the same on both accounts. As such, when I attempt to log in using these details, it connects me to the PWE version of this account NOT the Cryptic version and doesn't prompt me to link the accounts together.
I wouldn't worry except that I have a number of rather heavily invested, well developed characters on the Cryptic account that I was keen to incorporate into my play this time around and I can't access them at all. They don't exist on the PWE account and since it doesn't seem to recognise that I have a cryptic account, I see no way to get at them.
I've submitted a support ticket outlining my problem, but haven't received any communication from PWE at all so far, not even an automated response suggesting they've noted my ticket.
(Side note: I've also read some reports of cryptic accounts that weren't manually linked by players by a certain date being arbitrarily assigned to new PWE accounts for the purposes of transferring them to the new database. I'm not sure if this has happened here and my old account is simply linked to an automatically created PWE account that I have no knowledge of. I have no idea how to find this out.)
Any help would be much appreciated.
Post edited by booflebuff on
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Comments
That's rather disheartening to hear.
and then when I try to link it to a new account it tells me my secondary email address is already being used, (which it isn't cuz i never use it) then when i try to go log in with that second email it tells me its not in use.
I've submitted a ticket but this sounds hopeless right now. :mad:
What's really sad is my husband just created a new account to login to see the romulan stuff and even tho he just did it on PWE website, the thing is telling him it's not a valid login but he's at this very moment downloading the patch files.?!?!?
What the world is going on over there?
I submitted a ticket over the weekend hoping for a quick solution to my problem on Monday or Tuesday however now I'm worried that I'm going to be left waiting as other players have.
It's only costing them money if they let us wait too long, I will probably sub or at least buys some items on the store to check them out but I'm not going to hang around for too long if Perfect Worlds support is as bad as I'm hearing.
I hope they get this sorted out soon though.
It sounds like you logged into the launcher with your PWE account before linking your Cryptic account to it (or played another Cryptic game with your PWE account before linking) -- this automatically creates a "Cryptic" account to link to it that allows you to log into the game, but it then makes that PWE account ineligible from being linked to a different, existing Cryptic account (because it's technically already linked, just to a different one).
Our GM team should be able to assist once they get to your ticket, but only they will be able to help. We hope to see you back in-game soon!
Cheers,
Brandon =/\=
Why when we're required to log into the sites/games with PWE accounts to does it create a Cryptic account? Seems like a waste of time and only causes more confusion.
I really want to get in game and check out LoR because I've been hearing great things, but I'd like to do so with my previous characters and all the other cool stuff I bought.
How many weeks will this take? Some of us have been waiting that long already.
This appears to be happening to me as well, lifetime sub. I want to buy the LoR pack but wont until my account is fixed.
Anyways, I do have a question about this. If our account is in this weird state, where the PWE account wasn't correctly linked to the Cryptic one, if we attempt to use the PWE account to create a new character and just play, will this complicate the recovery of our misplaced characters? I just want to play, but I don't want to loose anything on my old account
I highly doubt we we have a chance of getting our old accounts back, but if you are holding out hope I wouldn't risk it.
This post has been edited to remove content which violates the Perfect World Entertainment Community Rules and Policies . ~BranFlakes
I'd imagine customer service would want to make this issue a priority, no? Maybe if i posted the number for my ticket would that make it easier for them to find it?
Wanted to try STO again after the expansion, my accounts didn't link properly and i've spent the last 4-5 days waiting to get a ticket reply,
I'm honestly shocked how horrid the customer service is....
Two weeks and counting now, only response has been "We are aware there is a logon queue..." after days, which means no one actually even read my ticket at that point.
Anyway, I paid for a gold subscription for Cryptic that I cannot access and I cannot access my characters.
Is there anyway for us to escalate this?
Thanks.
I had that thought, but my PWE account and my Cryptice account are of the same name, and on the same email address, so it always logs into the pwe account.
Mine too.
Tried it and it works, thanks a lot !
Just theorizing here.
But do both accounts use the same password? Though both accounts have the same name, if the passwords are different you should be able to use the Cryptic password to login and it'll prompt you to link. If the passwords are the same you should be able to go through the password recovery in order to change it to something else.
Or perhaps change the e-mail address of your current PWE account to an alternate e-mail? Then you'd sign in with that account's e-mail address and not the PWE account name.
If nothing else it's worth a shot. Hope this gets resolved for you guys soon.
And glad I could help paracantus.
PWE registered Account Name:
PWE registered Nickname:
PWE registered Full Name (First, Last):
PWE registered Account's Current Registered Email Address:
PWE registered Date of Birth:
PWE registered Country:
PWE registered Secret Question and Answer:
PWE registered IP address (go to www.whatismyipaddress.com to get this):
E-mail address you would like placed on the account:
Unfortunately when I use the password for the cryptic account it just fails to login, bad password.
From my end, its as though my account doesn't exist anymore.
Over two weeks waiting now, and yes I included all of the suggested information and then some.