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Unable to Log In Due to Unknown Reasons (We're investigating this)

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  • ceciladkinsceciladkins Member Posts: 0 Arc User
    edited May 2013
    I'm getting "invalid username or password" even though they're the same as my forum login and it's obviously working...
  • isthisscienceisthisscience Member Posts: 863 Arc User
    edited May 2013
    Ditto. Waited ages for the patching hoping to get a few hours on it tonight. Now after all that waiting I can't even log in. Though, admittedly, the log in screen does look quite nice.
  • anneonomousanneonomous Member Posts: 2 Arc User
    edited May 2013
    yeah, posted another thread at the same time as this one. owned.
  • alacrityfalacrityf Member Posts: 26 Arc User
    edited May 2013
    culatori wrote: »
    Me three. :rolleyes:


    There's on old English saying about breweries that applies here.

    Something like, if you can't get into the game, go and have a beer?

    I'm not one for causes, but I can get behind that one.
  • snipe048snipe048 Member Posts: 168 Arc User
    edited May 2013
    I have no idea what this means but every time I try to login since Legacy of Romulas went live today i get to the "Retrieving list of characters" screen then after about a minute it pops up with "Login Failed due to unknown Reason"

    Anyone else having this issue? Or is it a Symptom of a Server Explosion?


    Founder and Current CO of Gamma Strike Force

    Player since December 2009
  • saltyfennecsaltyfennec Member Posts: 0 Arc User
    edited May 2013
    The servers are much faster nao
  • bloodfrontbloodfront Member Posts: 0 Arc User
    edited May 2013
    alacrityf wrote: »
    Let's open 42 separate threads for this problem, maybe it'll get fixed faster!

    I'm all for that!
  • twoblindmonkstwoblindmonks Member Posts: 255
    edited May 2013
    I also, have this issue. There's three whole threads on this now! How long before it gets fixed I wonder? Couple days?
    ____________________________________________________
    Pay no attention to the dates and titles under my name at the left! I am a Career Officer, Lifetime Sub since launch, was in the Beta. Having problems with my forum account.
  • zetapictoriszetapictoris Member Posts: 1 Arc User
    edited May 2013
    same here.. as a Lifetime member, I was expecting to be playing this at around 8pm GMT. Having prepatched, or so I thought.


    After several Large updates, it finally finished only to be met by numerous errors within the patcher, and then when I do get in game this happens. It is now 11pm gmt and I am still no closer to something I have waited for since beginning of closed beta!
  • fanofallsevenfanofallseven Member Posts: 50 Arc User
    edited May 2013
    Yep. Got through the patching server ok (did it a few hours ago), but it looks like the login server is overwhelmed now.
  • pwebranflakespwebranflakes Member Posts: 7,741
    edited May 2013
    Hi Captains,

    We're investigating this now.

    Cheers,

    Brandon =/\=
  • tethran1tethran1 Member Posts: 10 Arc User
    edited May 2013
    So. Patch took ages. Hours to do the last 3% (even after restarting the launcher)

    That was eventually done. And then the Launcher crashed. Re-loaded it. Error with the launcher. Re-started again finally the launcher worked... And had to verify the patch again. Then died. Restarted the launcher again and finally was able to log in to the game with it.

    Game took a long time to load - stayed stuck on the loading screen for 5-10 minutes.

    Finally reached the main game... "Login failed for an unknown reason". Repeatedly.

    Seriously? :mad:
  • ricosakararicosakara Member Posts: 422 Arc User
    edited May 2013
    Same problem here. PLEASE HELP!!!
  • aricwilischaricwilisch Member Posts: 15 Arc User
    edited May 2013
    Same here. Logs in, tries to retrieve characters forever then fails out to the login prompt.

    This is a really grand launch. Didn't a starship stall out of space dock once upon a time?

    Hope they get it fixed soon, but I'm almost out of time to be able to play today..frustrating.
  • emt27emt27 Member Posts: 167 Arc User
    edited May 2013
    getting same response.. loaded game 3 times to be sure, but unable to get toons to show
    Say something relavant or hold your tongue
  • sounthernrebelsounthernrebel Member Posts: 0 Arc User
    edited May 2013
    alacrityf wrote: »
    Let's open 42 separate threads for this problem, maybe it'll get fixed faster!

    when they see multiple threads regarding the same issue they realize that it is a wide spread problem.
  • phelanpkphelanpk Member Posts: 0 Arc User
    edited May 2013
    Same issue. Obviously Cryptic completely underestimated the popularity of this patch.


    Dear developers of ANY game being made these days: If you can't predict these things accurately, hire someone who can. :)
  • sabouma1979sabouma1979 Member Posts: 171 Arc User
    edited May 2013
    Hi Captains,

    We're investigating this error -- please stand by.

    Cheers,

    Brandon =/\=

    This is a very nice mess you've gotten most of us into... From one bugger to another.... very, very nice....
  • madaleinmadalein Member Posts: 1 Arc User
    edited May 2013
    getting as far as loading the list of characters and then it fails for an unknown reason :/
  • airborne2506airborne2506 Member Posts: 0 Arc User
    edited May 2013
    Getting the "login failed due to unknown reason"also!

    -AB
  • hsm2k4hsm2k4 Member Posts: 67 Arc User
    edited May 2013
    I just want to thank Perfect World for reminding us why this game is free to play... all the frustrations are also free.
  • lowqfahlowqfah Member Posts: 0
    edited May 2013
    qordaq wrote: »
    Also experiencing the Unable to Login for Unknown Reason error.

    God forbid they actually do some decent QC before they launch a patch when they have all this free labor to do it for them. Same here, unable to log in, unknown reason. I am at least now aftr 3 years making other plans on evenings of days where they do a patch or any type of change. :mad:
  • gmacleodgmacleod Member Posts: 0 Arc User
    edited May 2013
    I'm affected :mad: Tribble login works okay
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  • dragonseye1138dragonseye1138 Member Posts: 91 Arc User
    edited May 2013
    I'm getting these problems as well. I can log in, but when it gets to "Retrieving Character List" it just hangs there for a few moments and then says "login failed for an unknown reason." I'm thinking the servers just exploded
    Q is a Magical Girl.
  • karcornerkarcorner Member Posts: 294 Arc User
    edited May 2013
    vanessaira wrote: »
    I am getting the same issue. I am unable to log in, because it says, "Login failed for an unknown reason"... After trying to pull up the character list.

    I am a lifer and I get that message. :(
  • cloudinfinitycloudinfinity Member Posts: 59 Arc User
    edited May 2013
    Ditto. Waited ages for the patching hoping to get a few hours on it tonight. Now after all that waiting I can't even log in. Though, admittedly, the log in screen does look quite nice.

    At least you're seeing the good in all of this! LOL
  • rickskynightrickskynight Member Posts: 171 Arc User
    edited May 2013
    Ok your name and password ARE right.. Its just Im sitting in que, I havent moved up at all, and it shows there are now 700 people behind me trying to log in, and Im still 272 from the front of the line..

    The servers are just clogged..
  • live4startreklive4startrek Member Posts: 8 Arc User
    edited May 2013
    Ok this is a bit disappointing, I tried logging in after the update, it says retrieving characters then goes to login failed for unknown reason.......WHY!!!!!!! LOL
    1 of 21, 14 of 21, 15 of 21, (Collective, UFP)
    4 of 21, 5 of 21, K'Vosh, (Collective KDF)
    V'Lor, V'Larin, V'Laris, (IDIC Hailtra)
    Kara (9th Tac)
  • konaldokonaldo Member Posts: 7 Arc User
    edited May 2013
    Same problem here and it can also occur when changing characters which is what I was doing. Got in, made a romulan and the opened my Legacy Pack and now can't get back in to create my Reman.
    [SIGPIC][/SIGPIC]
  • twoblindmonkstwoblindmonks Member Posts: 255
    edited May 2013
    I don't know if anyone else is having this issue, but I keep getting booted at the "Loading characters stage"

    It says it failed for unknown reasons. I think the reason is that Cryptic didn't stress test enough...
    ____________________________________________________
    Pay no attention to the dates and titles under my name at the left! I am a Career Officer, Lifetime Sub since launch, was in the Beta. Having problems with my forum account.
This discussion has been closed.