Launcher, wont patch

spork87 · March 2013

I need a solution, I've already pinged the servers for both the launcher and patchserver that's not the issue. Its an incompatability with Windows 8 and an annoying one at that.

I had windows 8 installed previously, but I was getting some odd issues with windows itself and reinstalled and now STO will not function, I need a fix for this

lordmalak1 · April 2013

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms adsl-69-209-48-184.dsl.chcgil.sbcglobal.net [69.
209.48.184]
2 11 ms 10 ms 11 ms adsl-69-209-63-254.dsl.chcgil.ameritech.net [69.
209.63.254]
3 11 ms 10 ms 10 ms dist1-vlan62.chcgil.sbcglobal.net [99.164.169.13
0]
4 10 ms 10 ms 10 ms bb1-g6-0.chcgil.ameritech.net [151.164.190.120]

5 11 ms 11 ms 17 ms cgcil02jt.ip.att.net [12.122.81.17]
6 39 ms 38 ms 39 ms be2000.ccr21.ord03.atlas.cogentco.com [154.54.12
.85]
7 51 ms 52 ms 51 ms te0-4-0-1.ccr21.ord01.atlas.cogentco.com [154.54
.25.65]
8 36 ms 36 ms 36 ms te0-2-0-5.ccr21.bos01.atlas.cogentco.com [154.54
.43.198]
9 186 ms 270 ms 218 ms te4-2.ccr01.bos06.atlas.cogentco.com [66.28.4.25
4]
10 36 ms 36 ms 36 ms 38.111.40.114
11 37 ms 37 ms 38 ms 208.95.185.41

Trace complete.

tsf00181 · April 2013

I can connect, but theres so much lagging and disconnects that the game is unplayable.

Traceroute:
Tracing route to patchserver.crypticstudios.com [208.95.185.41]
over a maximum of 30 hops:

1 26 ms 14 ms 8 ms 10.148.0.1
2 14 ms 11 ms 9 ms 172.25.20.17
3 15 ms 16 ms 18 ms 172.25.0.101
4 36 ms 24 ms 20 ms 4.53.114.129
5 27 ms 22 ms 30 ms 4.69.149.146
6 19 ms 22 ms 20 ms 154.54.12.133
7 26 ms 19 ms 27 ms 154.54.41.253
8 * 23 ms 28 ms 154.54.6.6
9 226 ms 28 ms 34 ms 154.54.44.26
10 29 ms 45 ms 29 ms 154.54.46.130
11 * * 44 ms 38.111.40.114
12 42 ms 39 ms 40 ms 208.95.185.41

Trace complete.

Nettest:

Local IP: 207.255.219.166
Ping: 32.6 msec
Port: 80: 830 KB/sec 26 KB/sec 881 KB/sec 500
Port: 80: 863 KB/sec 30 KB/sec 918 KB/sec 500
Port: 443: 814 KB/sec 25 KB/sec 864 KB/sec 500
Port: 443: 1088 KB/sec 31 KB/sec 1152 KB/sec 500
Port: 7255: 961 KB/sec 32 KB/sec 1018 KB/sec 500
Port: 7255: 880 KB/sec 27 KB/sec 934 KB/sec 500
Port: 7003: 102 KB/sec 4 KB/sec 110 KB/sec 500
Port: 7003: 572 KB/sec 21 KB/sec 611 KB/sec 500
Port: 7202: 804 KB/sec 29 KB/sec 857 KB/sec 500
Port: 7202: 893 KB/sec 30 KB/sec 948 KB/sec 500
Port: 7499: 1108 KB/sec 29 KB/sec 1173 KB/sec 500
Port: 7499: 1166 KB/sec 31 KB/sec 1235 KB/sec 500
Port: 80: 1081 KB/sec 30 KB/sec 1146 KB/sec 500
Idle NIC bandwidth Send: 20 KB/sec Recv: 14 KB/sec

lordmalak1 · April 2013

I've done the tracrt 6 times, and each time

9 186 ms 270 ms 218 ms te4-2.ccr01.bos06.atlas.cogentco.com [66.28.4.25
4]

gives me fits. te3 is even worse.

lordmalak1 · April 2013

Cold reboot of everything on my end. No joy.

pwebranflakes · April 2013

lordmalak1 wrote: »

Cold reboot of everything on my end. No joy.

If you would be willing, can you provide results of a nettest so I can pass that along to the team? Instructions here.

Cheers,

Brandon =/\=

lordmalak1 · April 2013

contacting nettest server..
Local IP: 69.209.232.184
Ping: 47.8 msec
Port: 80: 50 KB/sec 4 KB/sec 53 KB/sec 500
Port: 80: 45 KB/sec 3 KB/sec 48 KB/sec 500
Port: 443: 24 KB/sec 2 KB/sec 26 KB/sec 500
Port: 443: 55 KB/sec 3 KB/sec 59 KB/sec 500
Port: 7255: 36 KB/sec 2 KB/sec 39 KB/sec 500
Port: 7255: 55 KB/sec 4 KB/sec 59 KB/sec 500
Port: 7003: 35 KB/sec 2 KB/sec 39 KB/sec 500
Port: 7003: 29 KB/sec 2 KB/sec 32 KB/sec 500
Port: 7202: 58 KB/sec 4 KB/sec 62 KB/sec 500
Port: 7202: 54 KB/sec 3 KB/sec 57 KB/sec 500
Port: 7499: 54 KB/sec 3 KB/sec 57 KB/sec 500
Port: 7499: 48 KB/sec 3 KB/sec 53 KB/sec 500
Port: 80: 39 KB/sec 3 KB/sec 42 KB/sec 500
Idle NIC bandwidth Send: 0 KB/sec Recv: 0 KB/sec
hit return to exit

Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.

Tracing route to patchserver.crypticstudios.com [208.95.185.41] over a maximum of 30 hops:

1 1 ms 1 ms 1 ms adsl-69-209-232-184.dsl.chcgil.sbcglobal.net [69.209.232.184]
2 11 ms 10 ms 10 ms adsl-69-209-239-254.dsl.chcgil.sbcglobal.net [69.209.239.254]
3 10 ms 11 ms 10 ms dist1-vlan62.chcgil.sbcglobal.net [99.164.169.130]
4 11 ms 10 ms 10 ms bb1-g6-0.chcgil.ameritech.net [151.164.190.120]
5 11 ms 10 ms 11 ms cgcil02jt.ip.att.net [12.122.81.17]
6 12 ms 12 ms 12 ms be2000.ccr21.ord03.atlas.cogentco.com [154.54.12.85]
7 12 ms 12 ms 13 ms te0-3-0-1.ccr21.ord01.atlas.cogentco.com [154.54.29.17]
8 33 ms 32 ms 33 ms te0-7-0-23.mpd22.jfk02.atlas.cogentco.com [154.54.43.77]
9 37 ms 38 ms 38 ms te0-4-0-7.ccr22.bos01.atlas.cogentco.com [154.54.5.249]
10 67 ms 213 ms 207 ms te3-2.ccr01.bos06.atlas.cogentco.com [154.54.46.130]
11 38 ms 51 ms 38 ms 38.111.40.114
12 38 ms 38 ms 39 ms 208.95.185.41

Trace complete.

pwebranflakes · April 2013

Thanks for posting it. The nettest results definitely indicate that you should be able to connect without an issue. The next step would be to reach out to tech support via support.perfectworld.com or here so they can help you troubleshoot.

Hope to see you back in-game soon!

Cheers,

Brandon =/\=

lordmalak1 · April 2013

seemed to connect fine yesterday tho I got booted about a minute into the session, then ran fine for a couple hours till log-off.

"The Patchclient got a message while it was in a state with no response function" usually corrects itself after a couple of re-tries, but I'll send em a note. I just know it'll fix itself before they get back to me.

update <facepalm>

pwebranflakes wrote: »

The launcher was updated today. If you run into any issues, please utilize this link to manually download it: http://files.startrekonline.com/launcher/Star%20Trek%20Online.exe

Cheers,

Brandon =/\=

replaced current launcher with new one (above) and problem resolved.
WTF, really ? Launcher doesn't even update properly now ? STO has some serious issues lately.

pwebranflakes · April 2013

lordmalak1 wrote: »

seemed to connect fine yesterday tho I got booted about a minute into the session, then ran fine for a couple hours till log-off.

"The Patchclient got a message while it was in a state with no response function" usually corrects itself after a couple of re-tries, but I'll send em a note. I just know it'll fix itself before they get back to me.

update <facepalm>

replaced current launcher with new one (above) and problem resolved.
WTF, really ? Launcher doesn't even update properly now ? STO has some serious issues lately.

Glad you got it working.

The launcher does usually auto update for 99.99% of players but there seems to be a a few players who need to manually update.

Cheers,

Brandon =/\=

lordmalak1 · April 2013

heh, almost 3 hours to fix it tonight, just in time for a 4 hour patch tomorrow.
<sigh>
Someday I may actually get to play again.
:cool:

zetkhon · April 2013

Hello there,

You should try to reset your router. I do a hard reset and the launcher works. I hope this helps you.

wilbor2 · April 2013

launch wont patch tribble had it crash 3 times so far just trying to patch this is getting beyond a joke game all so crashed to day twice on main server ive force verfed files twice today allone never mind the other 4 in past week im useing windows 7

lordmalak1 · April 2013

Launcher was updated yesterday, did you try manually replacing your launcher file with the newest one ?

burstdragon323 · April 2013

--redacted--

demitrius5 · April 2013

you guys are rather fortunate. I've even tried downloading the new launcher manually, and it still wont connect. I've tried rebooting, resetting the router and modem, nada. Nothing. Frankly I'm really bummed by it.

purlenutsack · April 2013

Same problem here, damn thing won't do anything but sit here and attempt to update and then "Unable to connect to patch server." Tried the link above, still no dice. This is getting really ridiculous.

purlenutsack · April 2013

Hey, I've been trying to login to STO now for a couple of hours, and every time I try to open the launcher, it tries to update and says it can't connect to the patch server. I downloaded the patched version posted in the sticky, and it didn't change anything. Can you please tell us if this is our problem or yours? It seems like a lot of people are experiencing this problem.

purlenutsack · April 2013

Maybe someone could reply to at least ONE of these threads and let us know what the hell is going on? This is the first time this has ever happened to me, I have *never* had a problem patching before, and I haven't changed anything on my end.

stev2510 · April 2013

i see the launcher is down agan

purlenutsack · April 2013

Where can I find the launcher file? It doesn't appear in my program files at all.

purlenutsack · April 2013

The whole game might as well be down :P.

lordmalak1 · April 2013

demitrius5 wrote: »

you guys are rather fortunate. I've even tried downloading the new launcher manually, and it still wont connect. I've tried rebooting, resetting the router and modem, nada. Nothing. Frankly I'm really bummed by it.

When I replaced my launcher last night my OS saw it as a new file so I had give it new firewall permissions.

lordmalak1 · April 2013

purlenutsack wrote: »

Where can I find the launcher file? It doesn't appear in my program files at all.

click 'properties' on your shortcut, then click the button that says 'find target'. I moved the original file to another location before replacing it just in case I need to restore it.

captainoblivous · April 2013

As the title says, patcher = kaput.
It fails on auto-update by timing out on connection attempts.
I've tried the new launcher as per Brandons advice, but no dice. It seems that the server is genuinely down.

I have to mention, this is a windows 7 rig and I'm connecting from the UK.

jelly0 · April 2013

You do realize that the servers are down at the moment for maintenance right

captainoblivous · April 2013

jelly0 wrote: »

You do realize that the servers are down at the moment for maintenance right

Yes I do.

Normally the patcher stays up during maint, meaning you can get on to tribble.
Thing is, the patcher itself seems to be down

viperiousspaced · April 2013

purlenutsack wrote: »

Same problem here, damn thing won't do anything but sit here and attempt to update and then "Unable to connect to patch server." Tried the link above, still no dice. This is getting really ridiculous.

having this same issue, manually downloaded the exe, i've allowed the exe through the firewall and all it does is try to connect to patch server twice then throws up a error box sayin' unable to connect check ya internet.

never had this problem before now and all i wanted to do was test out tribble some more.

nettest result.

contacting nettest server..
Local IP: 94.14.138.225
Ping: 103.7 msec
Port: 80: 203 KB/sec 13 KB/sec 245 KB/sec 500
Port: 80: 327 KB/sec 17 KB/sec 347 KB/sec 500
Port: 443: 241 KB/sec 13 KB/sec 258 KB/sec 500
Port: 443: 93 KB/sec 4 KB/sec 100 KB/sec 500
Port: 7255: 314 KB/sec 20 KB/sec 405 KB/sec 500
Port: 7255: 234 KB/sec 12 KB/sec 253 KB/sec 500
Port: 7003: 334 KB/sec 12 KB/sec 353 KB/sec 500
Port: 7003: 259 KB/sec 13 KB/sec 277 KB/sec 500
Port: 7202: 187 KB/sec 10 KB/sec 212 KB/sec 500
Port: 7202: 247 KB/sec 13 KB/sec 264 KB/sec 500
Port: 7499: 251 KB/sec 12 KB/sec 266 KB/sec 500
Port: 7499: 355 KB/sec 18 KB/sec 378 KB/sec 500
Port: 80: 334 KB/sec 21 KB/sec 433 KB/sec 500
Idle NIC bandwidth Send: 0 KB/sec Recv: 0 KB/sec
hit return to exit

isp is sky.

:mad::mad::mad::mad:

mushariagain · April 2013

viperiousspaced wrote: »

having this same issue, manually downloaded the exe, i've allowed the exe through the firewall and all it does is try to connect to patch server twice then throws up a error box sayin' unable to connect check ya internet.

never had this problem before now amd all i wanted to do was test out tribble some more.

You're also lucky, I've had this problem at least once a month for almost a year, it's getting absolutely rickydoodless

wilbor2 · April 2013

new launcher wont connect at all so i now cant even get on main holodeck if it was up and running thanks a lot great advice ::mad::mad::mad:

captainmal3 · April 2013

Eh, I find the launcher tends to die about every fifth patch day, just wait for the maintenence to be over and try again. I know you said you wanted to go on tribble but aren't they patching that as well anyway?

Launcher, wont patch

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