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Forums > Home› Support› PC, Network, and Other Technical Issues› Windows and General: PC, Network, and Other Technical Issues
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Cryptic Launcher Autoupdate Problem

1…4647495152…102

Comments

  • Options
    daskippadaskippa Member Posts: 0 Arc User
    edited January 2013
    johocrol wrote: »
    This is what I meant.
    john98837 wrote: »
    To get around this you need to disable patching on demand. Switch back to mobile, close the game and open the launcher. On the launcher click setting or options, can't remember exactly, and then disable on demand patching. Then login again, staying on mobile, and it should give you the full patch.

    this is what I ment
  • Options
    buzzoutbuzzout Member Posts: 119 Arc User
    edited January 2013
    If this is a regional issue then the region must be all of planet Earth. :rolleyes:

    From southern California.



    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms 10.10.10.1
    2 1 ms 1 ms 1 ms dslrouter [192.168.1.1]
    3 28 ms 29 ms 28 ms L100.LSANCA-DSL-66.verizon-gni.net [96.229.0.1]

    4 31 ms 35 ms 31 ms G0-3-0-0.LSANCA-LCR-21.verizon-gni.net [130.81.4
    6.184]
    5 31 ms 32 ms 30 ms ae0-0.LAX01-BB-RTR1.verizon-gni.net [130.81.209.
    246]
    6 115 ms 114 ms 119 ms 0.xe-3-1-2.BOS.BB.RTR1.ALTER.NET [152.63.22.246]

    7 117 ms 116 ms 117 ms 0.ge-1-1-0.XL3.BOS4.ALTER.NET [152.63.6.149]
    8 117 ms 117 ms 118 ms POS6-0.GW5.BOS4.ALTER.NET [152.63.25.69]
    9 250 ms 252 ms 201 ms internap-gw.customer.alter.net [65.207.236.58]
    10 142 ms 144 ms 148 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.4
    1]
    11 133 ms 130 ms 124 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
    61.78]
    12 * * * Request timed out.
    13 * * * Request timed out.
    14 * * * Request timed out.
    15 * * * Request timed out.
    16 * * * Request timed out.
    17 * * * Request timed out.
    18 * * * Request timed out.
    19 * * * Request timed out.
    20 * * * Request timed out.
    21 * * * Request timed out.
    22 * * * Request timed out.
    23 * * * Request timed out.
    24 * * * Request timed out.
    25 * * * Request timed out.
    26 * * * Request timed out.
    27 * * * Request timed out.
    28 * * * Request timed out.
    29 * * * Request timed out.
    30 * * * Request timed out.

    Trace complete.
  • Options
    nubian74nubian74 Member Posts: 1 Arc User
    edited January 2013
    1 <1 ms <1 ms <1 ms *********
    2 7 ms 8 ms 7 ms 10.95.160.1
    3 6 ms 6 ms 12 ms dtr01glryca-tge-0-1-0-2.glry.ca.charter.com [96.
    34.120.200]
    4 11 ms 10 ms 11 ms dtr03snloca-tge-0-1-0-2.snlo.ca.charter.com [96.
    34.120.52]
    5 15 ms 15 ms 13 ms bbr01snloca-tge-0-2-0-4.snlo.ca.charter.com [96.
    34.1.200]
    6 18 ms 14 ms 14 ms bbr02snloca-tge-0-1-0-4.snlo.ca.charter.com [96.
    34.0.105]
    7 20 ms 22 ms 22 ms bbr01snjsca-tge-0-2-0-2.snjs.ca.charter.com [96.
    34.1.25]
    8 21 ms 22 ms 15 ms bbr02snjsca-bue-4.snjs.ca.charter.com [96.34.0.7
    5]
    9 17 ms 16 ms 16 ms te0-7-0-26.ccr21.sjc03.atlas.cogentco.com [38.10
    4.138.157]
    10 17 ms 16 ms 16 ms te0-1-0-3.ccr21.sjc01.atlas.cogentco.com [154.54
    .6.237]
    11 19 ms 18 ms 19 ms te0-1-0-5.ccr21.sfo01.atlas.cogentco.com [154.54
    .2.137]
    12 66 ms 61 ms 63 ms te0-2-0-2.ccr21.mci01.atlas.cogentco.com [154.54
    .6.162]
    13 68 ms 69 ms 68 ms te0-1-0-2.ccr21.ord01.atlas.cogentco.com [154.54
    .25.82]
    14 91 ms 90 ms 90 ms te0-0-0-5.ccr22.bos01.atlas.cogentco.com [154.54
    .42.254]
    15 100 ms 92 ms 90 ms te3-2.ccr01.bos06.atlas.cogentco.com [154.54.46.
    130]
    16 * * 101 ms 38.111.40.114
    17 * * * Request timed out.
    18 * * * Request timed out.
    19 * * * Request timed out.
    20 * * * Request timed out.
    21 * * * Request timed out.
    22 * * * Request timed out.
    23 * * * Request timed out.
    24 * * * Request timed out.
    25 * * * Request timed out.
    26 * * * Request timed out.
    27 * * * Request timed out.
    28 * * * Request timed out.
    29 * * * Request timed out.
    30 * * * Request timed out.
    Same thing here in California in the bay area also my ISP is working fine for everything else.
  • Options
    wargibbonwargibbon Member Posts: 62 Arc User
    edited January 2013
    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 1 ms 1 ms 1 ms 208.95.185.41
    2 21 ms 9 ms 14 ms 10.10.148.1
    3 8 ms 9 ms 8 ms brig-core-2b-ae6-727.network.virginmedia.net [80
    .3.65.213]
    4 14 ms 12 ms 13 ms popl-bb-1b-ae14-0.network.virginmedia.net [213.1
    05.159.157]
    5 12 ms 15 ms 12 ms popl-bb-1a-ae0-0.network.virginmedia.net [213.10
    5.174.229]
    6 17 ms 15 ms 11 ms popl-tmr-1-ae4-0.network.virginmedia.net [213.10
    5.159.2]
    7 19 ms 20 ms 20 ms amst-ic-1-as0-0.network.virginmedia.net [213.105
    .175.6]
    8 21 ms 20 ms 19 ms te0-7-0-10.ccr21.ams04.atlas.cogentco.com [130.1
    17.15.5]
    9 24 ms 20 ms 23 ms te0-5-0-6.ccr22.ams03.atlas.cogentco.com [154.54
    .73.193]
    10 27 ms 24 ms 25 ms te0-4-0-7.ccr21.lpl01.atlas.cogentco.com [154.54
    .58.66]
    11 91 ms 97 ms 90 ms te0-5-0-3.ccr21.bos01.atlas.cogentco.com [154.54
    .44.193]
    12 89 ms 91 ms 100 ms te3-2.ccr01.bos06.atlas.cogentco.com [154.54.46.
    130]
    13 * * * Request timed out.
    14 * * * Request timed out.
    15 * * * Request timed out.
    16 * * * Request timed out.
    17 * * * Request timed out.
    18 * * * Request timed out.
    19 * * * Request timed out.
    20 * * * Request timed out.
    21 * * * Request timed out.
    22 * * * Request timed out.
    23 * * * Request timed out.
    24 * * * Request timed out.
    25 * * * Request timed out.
    26 * * * Request timed out.
    27 * * * Request timed out.
    28 * * * Request timed out.
    29 * * * Request timed out.
    30 * * * Request timed out.

    Trace complete.

    I'm trying to connect from the UK


    contacting nettest server..
    Local IP: **.**.***.**
    Ping: 100.0 msec
    Port: 80: 306 KB/sec 12 KB/sec 332 KB/sec 500
    Port: 80: 619 KB/sec 25 KB/sec 655 KB/sec 500
    Port: 443: 632 KB/sec 18 KB/sec 668 KB/sec 500
    Port: 443: 660 KB/sec 24 KB/sec 701 KB/sec 500
    Port: 7255: 624 KB/sec 19 KB/sec 661 KB/sec 500
    Port: 7255: 134 KB/sec 6 KB/sec 142 KB/sec 500
    Port: 7003: 675 KB/sec 25 KB/sec 715 KB/sec 500
    Port: 7003: 528 KB/sec 17 KB/sec 558 KB/sec 500
    Port: 7202: 631 KB/sec 26 KB/sec 674 KB/sec 500
    Port: 7202: 551 KB/sec 20 KB/sec 581 KB/sec 500
    Port: 7499: 632 KB/sec 22 KB/sec 668 KB/sec 500
    Port: 7499: 606 KB/sec 22 KB/sec 640 KB/sec 500
    Port: 80: 628 KB/sec 20 KB/sec 661 KB/sec 500
    Idle NIC bandwidth Send: 0 KB/sec Recv: 0 KB/sec
    hit return to exit
    Founder of the 3rd Foot & Mouth Federation Fleet. Join today!

    The Khasi of Kalabar: They will die the death of a thousand cuts!
    Princess Jelhi: Oh! But that's horrible!
    The Khasi of Kalabar: Not at all my little desert flower, the British are used to cuts!
  • Options
    skydoc1skydoc1 Member Posts: 34 Arc User
    edited January 2013
    mcf75 wrote: »
    it keeps showing the small white box stating that it is trying to update and to be patience. But unfortunately, it always times out. Tried reinstalling and still the same thing. All my firewall rules for the game are in place, but still nothing... Any news?

    if there was any news - we'd have it fixed
  • Options
    markmmaillet1111markmmaillet1111 Member Posts: 15 Arc User
    edited January 2013
    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>tracert patchserver,crypticstudios.com
    Unable to resolve target system name patchserver,crypticstudios.com.

    C:\Windows\system32>^V
    '▬' is not recognized as an internal or external command,
    operable program or batch file.

    C:\Windows\system32>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms monreseau.home [192.168.2.1]
    2 24 ms 25 ms 25 ms bas16-ottawa23_lo0_SYMP.net.bell.ca [64.230.200.
    138]
    3 24 ms 25 ms 25 ms dis32-ottawa23_5-2-0_100.net.bell.ca [64.230.56.
    116]
    4 40 ms 40 ms 42 ms BX5-NEWYORK83_POS12-0-0_core.net.bell.ca [64.230
    .187.93]
    5 37 ms 37 ms 37 ms te0-2-0-0.ccr21.jfk05.atlas.cogentco.com [154.54
    .10.205]
    6 37 ms 37 ms 37 ms te0-3-0-5.mpd21.jfk02.atlas.cogentco.com [154.54
    .26.61]
    7 46 ms 46 ms 46 ms te0-1-0-2.ccr21.bos01.atlas.cogentco.com [154.54
    .44.6]
    8 46 ms 45 ms 46 ms te4-4.ccr01.bos06.atlas.cogentco.com [66.28.4.42
    ]
    9 * * 50 ms 38.111.40.114
    10 * * * Request timed out.
    11 * * * Request timed out.
    12 * * * Request timed out.
    13 * * * Request timed out.
    14 * * * Request timed out.
    15 * * * Request timed out.
    16 * * * Request timed out.
    17 * * * Request timed out.
    18 * * * Request timed out.
    19 * * * Request timed out.
    20 * * * Request timed out.
    21 * * * Request timed out.
    22 * * * Request timed out.
    23 * * * Request timed out.

    test two
    contacting nettest server..
    Local IP: 65.95.53.240
    Ping: 45.5 msec
    Port: 80: 622 KB/sec 22 KB/sec 680 KB/sec 500
    Port: 80: 336 KB/sec 13 KB/sec 355 KB/sec 500
    Port: 443: 288 KB/sec 13 KB/sec 312 KB/sec 500
    Port: 443: 532 KB/sec 21 KB/sec 571 KB/sec 500
    Port: 7255: 495 KB/sec 19 KB/sec 527 KB/sec 500
    Port: 7255: 340 KB/sec 17 KB/sec 368 KB/sec 500
    Port: 7003: 1092 KB/sec 40 KB/sec 1153 KB/sec 500
    Port: 7003: 524 KB/sec 20 KB/sec 560 KB/sec 500
    Port: 7202: 508 KB/sec 20 KB/sec 583 KB/sec 500
    Port: 7202: 464 KB/sec 21 KB/sec 515 KB/sec 500
    Port: 7499: 393 KB/sec 20 KB/sec 455 KB/sec 500
    Port: 7499: 698 KB/sec 27 KB/sec 743 KB/sec 500
    Port: 80: 524 KB/sec 20 KB/sec 560 KB/sec 500
    Idle NIC bandwidth Send: 0 KB/sec Recv: 0 KB/sec
    hit return to exit

    hope this helps.
  • Options
    tothejournytothejourny Member Posts: 13 Arc User
    edited January 2013
    johocrol wrote: »
    This is what I meant.

    That person probably does not have the full game downloaded, and patches on demand instead.
  • Options
    brickyardbrickyard Member Posts: 81 Arc User
    edited January 2013
    patchserver.crypticstudios.com [208.95.185.41]

    1 6 ms 7 ms 7 ms 10.15.8.129
    2 9 ms 7 ms 7 ms p55165.net.upc.nl [212.142.55.165]
    3 12 ms 15 ms 11 ms 84.116.244.5
    4 13 ms 13 ms 14 ms nl-ams04a-ri2-xe-2-3-0.aorta.net [84.116.134.89]

    5 13 ms 13 ms 14 ms 213.46.182.18
    6 114 ms 156 ms 114 ms xe-3-0-0.bos11.ip4.tinet.net [141.136.109.138]
    7 100 ms 100 ms 99 ms internap-gw.ip4.tinet.net [77.67.77.54]
    8 103 ms 100 ms 102 ms border11.te7-1-bbnet1.bsn.pnap.net [63.251.128.4
    1]
    9 110 ms 107 ms 107 ms perfectworldent-4.border11.bsn.pnap.net [216.52.
    61.78]
     10 * * * Time-out bij opdracht.
    P2W is Pay to Play for me, what else? Duh! :D
  • Options
    magiczackmagiczack Member Posts: 3 Arc User
    edited January 2013
    Hope this helps!

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 1 ms <1 ms <1 ms DIZZYOAK [########]
    2 563 ms 584 ms 610 ms 10.77.24.1
    3 707 ms 728 ms 676 ms tge7-1.snantx3200-er02.texas.rr.com [24.28.133.4
    6]
    4 729 ms 711 ms 774 ms tge0-8-0-5.snantx3000-tr02.texas.rr.com [24.175.
    33.134]
    5 812 ms 614 ms 535 ms agg23.snantx6000-cr01.texas.rr.com [24.175.32.18
    4]
    6 542 ms 493 ms 441 ms 24.175.32.146
    7 726 ms 791 ms 810 ms 107.14.17.136
    8 866 ms 873 ms 904 ms 107.14.17.234
    9 723 ms 692 ms 657 ms te0-7-0-15.ccr21.dfw03.atlas.cogentco.com [154.5
    4.11.49]
    10 966 ms 971 ms 806 ms te0-0-0-4.ccr21.dfw01.atlas.cogentco.com [154.54
    .6.57]
    11 735 ms 717 ms 767 ms te0-3-0-6.mpd21.mci01.atlas.cogentco.com [154.54
    .46.197]
    12 929 ms 781 ms 881 ms te0-3-0-7.mpd21.ord01.atlas.cogentco.com [154.54
    .84.82]
    13 990 ms 971 ms 769 ms te0-3-0-6.ccr21.bos01.atlas.cogentco.com [154.54
    .43.182]
    14 815 ms 691 ms 480 ms te4-4.ccr01.bos06.atlas.cogentco.com [66.28.4.42
    ]
    15 * * * Request timed out.
    16 * * * Request timed out.
    17 * * * Request timed out.
    18 * * * Request timed out.
    19 * * * Request timed out.
    20 * * * Request timed out.
    21 * * * Request timed out.
    22 * * * Request timed out.
    23 * * * Request timed out.
    24 * * * Request timed out.
    25 * * * Request timed out.
    26 * * * Request timed out.
    27 * * * Request timed out.
    28 * * * Request timed out.
    29 * * * Request timed out.
    30 363 ms * * 208.95.185.41

    Trace complete.

    C:\Windows\system32>
  • Options
    frederick24frederick24 Member Posts: 0 Arc User
    edited January 2013
    IP Address: 192.168.1.64

    My tracert:

    Tracing route to patchserver.crypticstudios.com [208.95.184.116]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms BTHomeHub.home [192.168.1.254]
    2 12 ms 11 ms 11 ms esr11.miltonkeynes4.broadband.bt.net [217.47.154
    .142]
    3 12 ms 13 ms 16 ms 217.47.154.13
    4 15 ms 15 ms 15 ms 213.1.69.106
    5 15 ms 14 ms 15 ms 31.55.164.207
    6 15 ms 18 ms 23 ms 31.55.164.109
    7 15 ms 16 ms 15 ms acc2-10GigE-0-1-0-6.bm.21cn-ipp.bt.net [109.159.
    248.222]
    8 25 ms 24 ms 23 ms core1-te0-15-0-17.ilford.ukcore.bt.net [109.159.
    248.174]
    9 19 ms 19 ms 18 ms core1-pos9-1.telehouse.ukcore.bt.net [194.74.65.
    114]
    10 19 ms 19 ms 19 ms 166-49-211-153.eu.bt.net [166.49.211.153]
    11 18 ms 18 ms 19 ms t2a1-ge4-0-0.uk-lon1.eu.bt.net [166.49.135.17]
    12 20 ms 20 ms 19 ms te0-7-0-3.ccr21.lon01.atlas.cogentco.com [130.11
    7.14.49]
    13 20 ms 20 ms 20 ms te0-5-0-6.ccr21.lon13.atlas.cogentco.com [154.54
    .74.46]
    14 92 ms 92 ms 105 ms te0-2-0-4.ccr21.bos01.atlas.cogentco.com [66.28.
    4.189]
    15 371 ms 214 ms 210 ms te4-4.ccr01.bos06.atlas.cogentco.com [66.28.4.42
    ]
    16 102 ms * * 38.111.40.114
    17 * * * Request timed out.
    18 * * * Request timed out.
    19 * * * Request timed out.
    20 * * * Request timed out.
    21 * * * Request timed out.
    22 * * * Request timed out.
    23 * * * Request timed out.
    24 * * 95 ms patchserver.crypticstudios.com [208.95.184.116]


    Trace complete.


    My Nettest:

    contacting nettest server..
    Local IP: 81.154.52.37
    Ping: 90.9 msec
    Port: 80: 82 KB/sec 3 KB/sec 87 KB/sec 500
    Port: 80: 107 KB/sec 4 KB/sec 116 KB/sec 500
    Port: 443: 103 KB/sec 4 KB/sec 112 KB/sec 500
    Port: 443: 108 KB/sec 4 KB/sec 117 KB/sec 500
    Port: 7255: 107 KB/sec 4 KB/sec 116 KB/sec 500
    Port: 7255: 97 KB/sec 4 KB/sec 103 KB/sec 500
    Port: 7003: 106 KB/sec 4 KB/sec 115 KB/sec 500
    Port: 7003: 108 KB/sec 4 KB/sec 117 KB/sec 500
    Port: 7202: 94 KB/sec 4 KB/sec 100 KB/sec 500
    Port: 7202: 107 KB/sec 4 KB/sec 116 KB/sec 500
    Port: 7499: 104 KB/sec 4 KB/sec 111 KB/sec 500
    Port: 7499: 111 KB/sec 4 KB/sec 120 KB/sec 500
    Port: 80: 92 KB/sec 4 KB/sec 98 KB/sec 500
    Idle NIC bandwidth Send: 0 KB/sec Recv: 0 KB/sec
    hit return to exit

    Thanks
  • Options
    dukhatnaranekdukhatnaranek Member Posts: 24 Arc User
    edited January 2013
    Tracing route to launcher.startrekonline.com [208.95.185.44]
    over a maximum of 30 hops:

    1 <1 ms <1 ms <1 ms 192.168.0.1
    2 5 ms 5 ms 6 ms 10.106.64.1
    3 16 ms 5 ms 6 ms gig4-2-21.wnslme08-rtr001.ne.northeast.rr.com [**.**.***.***]
    4 43 ms 19 ms 12 ms rdc-204-210-69-180.ne.northeast.rr.com [204.210.
    69.180]
    5 33 ms 39 ms 39 ms rdc-204-210-69-49.ne.northeast.rr.com [204.210.6
    9.49]
    6 33 ms 43 ms 32 ms ae-5-0.cr0.nyc30.tbone.rr.com [66.109.6.74]
    7 30 ms 31 ms 33 ms 107.14.19.147
    8 30 ms 31 ms 34 ms te0-1-0-5.ccr21.jfk05.atlas.cogentco.com [154.54
    .13.81]
    9 31 ms 37 ms 31 ms te0-6-0-4.mpd21.jfk02.atlas.cogentco.com [154.54
    .46.249]
    10 42 ms 40 ms 37 ms te0-1-0-2.ccr21.bos01.atlas.cogentco.com [154.54
    .44.6]
    11 42 ms 62 ms 44 ms te3-4.ccr01.bos06.atlas.cogentco.com [154.54.46.
    134]
    12 89 ms * * 38.111.40.114
    13 * * * Request timed out.
    14 * * * Request timed out.
    15 * * * Request timed out.
    16 * * * Request timed out.
    17 * * * Request timed out.
    18 * * * Request timed out.
    19 * * * Request timed out.
    20 * * * Request timed out.
    21 * * * Request timed out.
    22 * * * Request timed out.
    23 * * * Request timed out.
    24 * * * Request timed out.
    25 * * * Request timed out.
    26 * * * Request timed out.
    27 * * * Request timed out.
    28 * * * Request timed out.
    29 * * * Request timed out.
    30 * * * Request timed out.

    Trace complete.

    Also saw someone say they had the game freeze when they tried to do an area transition and files had to patch, I had the same thing happen about 20min before the servers were due to go down.
  • Options
    betawatcherbetawatcher Member Posts: 2 Arc User
    edited January 2013
    pwebranflakes wrote: »
    The reason I'm letting you know that "there are a ton of players in-game" is to provide more transparency on the issue and to let you know that it does not seem to be affecting everyone.

    You may call it "transparency", but when you say that kind of thing as often as you have been lately...
    The team is continuing to investigate. There are tons of players in-game, and tons more loading in, so it's not affecting everyone.

    http://sto-forum.perfectworld.com/showthread.php?p=7686251#post7686251
    It does work, but for a small percentage of players, they get a redirect loop.

    http://sto-forum.perfectworld.com/showthread.php?p=7683441#post7683441
    99.99% of players do not have to, but for some reason, some do...

    http://sto-forum.perfectworld.com/showthread.php?p=7634271#post7634271

    ...it sounds more like you are just trying to minimize problems with the game. So if that is not what you are trying to do, then please do not continue to make that kind of statement as it gives that impression.
  • Options
    xcom43xcom43 Member Posts: 723 Arc User
    edited January 2013
    I was able to log in fine but the issue i am seeing now is black artifacting during missions.Temps barely are over 100F on video card.
    The fear of death follows from the fear of life. A man who lives fully is prepared to die at any time.
  • Options
    steven74205steven74205 Member Posts: 56 Arc User
    edited January 2013
    I am curious as to what compensation will be offered by PWE/Cryptic for this downtime. As has been noted by many people, this is not a rare, one-off issue for STO. So, I would like the Developers to tell me what I can expect for this error.

    However, having had reason to contact this company before, I am expecting the following:
    • A four-day delay
    • A response that is insultingly inadequate
    • No option to actually speak to a person

    Seriously... would having a technical support phone number be that bad?
  • Options
    evulbuddhaevulbuddha Member Posts: 4 Arc User
    edited January 2013
    My Dad and Brother have been having this issue on and off for the best 3-4 months as from what I have read on the forum so have a number of other players.

    I won't post my trace because it reads just the same as everyone else's who has this issue, hopefully when this gets fixed it will also resolves the on-going issues which my dad and brother have been facing.
  • Options
    loxxxyloxxxy Member Posts: 1 Arc User
    edited January 2013
    Heres mine. UK/Manchester. I'm getting withdrawals and need my daily dose!


    2 8 ms 7 ms 8 ms 217.32.142.0
    3 7 ms 7 ms 7 ms 217.32.142.30
    4 8 ms 7 ms 7 ms 213.120.163.70
    5 8 ms 7 ms 8 ms 31.55.165.243
    6 7 ms 7 ms 8 ms 31.55.165.109
    7 7 ms 8 ms 7 ms acc2-10GigE-11-2-0.mr.21cn-ipp.bt.net [109.159.2
    50.206]
    8 15 ms 15 ms 19 ms core1-te0-3-5-0.ilford.ukcore.bt.net [109.159.25
    0.141]
    9 14 ms 14 ms 14 ms transit1-pos9-0.telehouse.ukcore.bt.net [62.6.20
    1.118]
    10 14 ms 14 ms 14 ms t2as1-tge4-4.uk-lon1.eu.bt.net [166.49.211.145]

    11 14 ms 14 ms 14 ms t2a1-ge7-0-0.uk-lon1.eu.bt.net [166.49.135.49]
    12 17 ms 16 ms 17 ms te0-7-0-3.ccr21.lon01.atlas.cogentco.com [130.11
    7.14.49]
    13 16 ms 15 ms 14 ms te0-4-0-5.mpd21.lon13.atlas.cogentco.com [130.11
    7.0.5]
    14 90 ms 89 ms 88 ms te0-3-0-4.ccr21.bos01.atlas.cogentco.com [154.54
    .30.129]
    15 87 ms 87 ms 89 ms te3-4.ccr01.bos06.atlas.cogentco.com [154.54.46.
    134]
    16 * * 97 ms 38.111.40.114
    17 * * * Request timed out.
    18 * * * Request timed out.
    19 * * * Request timed out.
    20 * * * Request timed out.
    21 * * * Request timed out.
    22 * * * Request timed out.
    23 * * 87 ms 208.95.185.41

    Trace complete.
  • Options
    pegasus78pegasus78 Member Posts: 15 Arc User
    edited January 2013
    My tracert -

    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Users\Smiths>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 2 ms 2 ms 2 ms api.home [192.168.1.254]
    2 7 ms 7 ms 8 ms 217.32.144.162
    3 8 ms 9 ms 8 ms 217.32.144.190
    4 10 ms 10 ms 10 ms 213.120.181.246
    5 11 ms 9 ms 11 ms 217.41.169.209
    6 12 ms 13 ms 11 ms 217.41.169.109
    7 10 ms 10 ms 10 ms 109.159.251.195
    8 22 ms 16 ms 20 ms core1-te0-13-0-2.ilford.ukcore.bt.net [109.159.2
    51.137]
    9 16 ms 16 ms 15 ms transit1-pos9-0.telehouse.ukcore.bt.net [62.6.20
    1.118]
    10 18 ms 17 ms 17 ms t2as1-tge4-4.uk-lon1.eu.bt.net [166.49.211.145]

    11 17 ms 17 ms 17 ms t2a1-ge4-0-0.uk-lon1.eu.bt.net [166.49.135.17]
    12 21 ms 18 ms 20 ms te0-7-0-3.ccr21.lon01.atlas.cogentco.com [130.11
    7.14.49]
    13 19 ms 19 ms 15 ms te0-4-0-5.ccr21.lon13.atlas.cogentco.com [154.54
    .72.186]
    14 91 ms 88 ms 91 ms te0-7-0-27.ccr21.bos01.atlas.cogentco.com [154.5
    4.1.93]
    15 91 ms 93 ms 93 ms te4-4.ccr01.bos06.atlas.cogentco.com [66.28.4.42
    ]
    16 * * * Request timed out.
    17 * * * Request timed out.
    18 * * * Request timed out.
    19 * * * Request timed out.
    20 * * * Request timed out.
    21 * * * Request timed out.
    22 * * * Request timed out.
    23 * * * Request timed out.
    24 * * * Request timed out.
    25 * * * Request timed out.
    26 * * 94 ms 208.95.185.41

    Trace complete.
    [SIGPIC][/SIGPIC]
  • Options
    globus4globus4 Member Posts: 73 Arc User
    edited January 2013
    so someone is responsible and they arent fired? can i get a job with you guys? man..
    no point in posting a transcript, looks like they have enuf to get a clue. seems..
  • Options
    ursusmorologusursusmorologus Member Posts: 5,328 Arc User
    edited January 2013
    I'm on Verizon DSL in Maryland. Network dumps show multiple requests to establish a TCP connection, and then the update listener ignores the application level session requests. The intermittent server responses rule out large-scale problems with global routing--some of the packets are clearly making it to the server and some of them are coming back, so routing is working. The packets are dying at the cryptic network. Looks like the firewall is falling down, or the network bandwidth

    First connection shows 3 connection requests before the patch server acknowledges, then 2 more retransmissions before the client gives up.
    05 0.065904 mypc patchserver.crypticstudios.com TCP 66 49333 > 7255 [SYN] Seq=0 Win=8192 Len=0 MSS=1460 WS=256 SACK_PERM=1
    16 3.065385 mypc patchserver.crypticstudios.com TCP 66 49333 > 7255 [SYN] Seq=0 Win=8192 Len=0 MSS=1460 WS=256 SACK_PERM=1
    17 9.065600 mypc patchserver.crypticstudios.com TCP 62 49333 > 7255 [SYN] Seq=0 Win=8192 Len=0 MSS=1460 SACK_PERM=1
    18 9.126028 patchserver.crypticstudios.com mypc TCP 62 7255 > 49333 [SYN, ACK] Seq=0 Ack=1 Win=8192 Len=0 MSS=1460 SACK_PERM=1
    19 9.126072 mypc patchserver.crypticstudios.com TCP 54 49333 > 7255 [ACK] Seq=1 Ack=1 Win=64240 Len=0
    20 9.126597 mypc patchserver.crypticstudios.com TCP 74 49333 > 7255 [PSH, ACK] Seq=1 Ack=1 Win=64240 Len=20
    27 12.125704 mypc patchserver.crypticstudios.com TCP 74 [TCP Retransmission] 49333 > 7255 [PSH, ACK] Seq=1 Ack=1 Win=64240 Len=20
    31 18.125916 mypc patchserver.crypticstudios.com TCP 74 [TCP Retransmission] 49333 > 7255 [PSH, ACK] Seq=1 Ack=1 Win=64240 Len=20
    40 30.066359 mypc patchserver.crypticstudios.com TCP 54 49333 > 7255 [RST, ACK] Seq=21 Ack=1 Win=0 Len=0

    Second attempt shows 4 connection requests before an acknowledgement. But the ACK is for something else, and the client rejects it with a reset. Then tries again a couple more times before giving up.
    41 30.066936 mypc patchserver.crypticstudios.com TCP 66 49334 > 7255 [SYN] Seq=0 Win=8192 Len=0 MSS=1460 WS=256 SACK_PERM=1
    43 33.066443 mypc patchserver.crypticstudios.com TCP 66 49334 > 7255 [SYN] Seq=0 Win=8192 Len=0 MSS=1460 WS=256 SACK_PERM=1
    56 39.061656 mypc patchserver.crypticstudios.com TCP 62 49334 > 7255 [SYN] Seq=0 Win=8192 Len=0 MSS=1460 SACK_PERM=1
    68 51.063197 mypc patchserver.crypticstudios.com TCP 66 49334 > 7255 [SYN] Seq=0 Win=8192 Len=0 MSS=1460 WS=256 SACK_PERM=1
    69 51.133271 patchserver.crypticstudios.com mypc TCP 62 7255 > 49334 [SYN, ACK] Seq=0 Ack=4280718421 Win=8192 Len=0 MSS=1460 SACK_PERM=1
    70 51.133308 mypc patchserver.crypticstudios.com TCP 54 49334 > 7255 [RST] Seq=4280718421 Win=0 Len=0
    71 54.063181 mypc patchserver.crypticstudios.com TCP 66 49334 > 7255 [SYN] Seq=0 Win=8192 Len=0 MSS=1460 WS=256 SACK_PERM=1
    81 60.064391 mypc patchserver.crypticstudios.com TCP 62 49334 > 7255 [SYN] Seq=0 Win=8192 Len=0 MSS=1460 SACK_PERM=1

    Could be a firewall problem, maybe the update server is falling over, dunno
    [img]http://i183.photobucket.com/albums/x57/UrsusMorologus/MechWarrior Online/Catapult_K2 sig.jpg[/img]
  • Options
    hicky69hicky69 Member Posts: 6 Arc User
    edited January 2013
    Mine from the UK.

    C:\Windows\System32>tracert launcher.startrekonline.com

    Tracing route to launcher.startrekonline.com [208.95.185.44]
    over a maximum of 30 hops:

    1 19 ms 99 ms 99 ms BThomehub.home []
    2 15 ms 15 ms 15 ms 217.32.147.6
    3 17 ms 17 ms 17 ms 217.32.147.46
    4 19 ms 18 ms 19 ms 213.120.156.26
    5 18 ms 18 ms 19 ms 217.41.168.239
    6 18 ms 18 ms 19 ms 217.41.168.109
    7 19 ms 19 ms 19 ms 109.159.249.250
    8 21 ms 23 ms 23 ms core1-te0-0-0-16.faraday.ukcore.bt.net [109.159.
    249.129]
    9 20 ms 22 ms 23 ms host213-121-193-38.ukcore.bt.net [213.121.193.38
    ]
    10 19 ms 19 ms 20 ms core1-pos5-0-0.telehouse.ukcore.bt.net [194.74.6
    5.122]
    11 165 ms 207 ms 210 ms 166-49-211-157.eu.bt.net [166.49.211.157]
    12 20 ms 19 ms 19 ms t2a1-ge7-0-0.uk-lon1.eu.bt.net [166.49.135.49]
    13 20 ms 20 ms 20 ms te0-7-0-3.ccr21.lon01.atlas.cogentco.com [130.11
    7.14.49]
    14 20 ms 21 ms 20 ms te0-2-0-4.ccr21.lon13.atlas.cogentco.com [154.54
    .57.114]
    15 93 ms 93 ms 92 ms te0-7-0-27.ccr21.bos01.atlas.cogentco.com [154.5
    4.1.93]
    16 165 ms 201 ms 219 ms te3-4.ccr01.bos06.atlas.cogentco.com [154.54.46.
    134]
    17 102 ms * * 38.111.40.114
    18 * * * Request timed out.
    19 * * * Request timed out.
    20 * * * Request timed out.
    21 * * * Request timed out.
    22 * * * Request timed out.
    23 * * * Request timed out.
    24 * * * Request timed out.
    25 * * * Request timed out.
    26 * * * Request timed out.
    27 * * * Request timed out.
    28 * * * Request timed out.
    29 * * * Request timed out.
    30 * * * Request timed out.

    Trace complete.
    Nosaj@Hicky
    Fleet Captain
    Starfleet Command Q2
    http://www.starfleet-command.org.uk/
  • Options
    admiralcarteradmiralcarter Member Posts: 19 Arc User
    edited January 2013
    I wouldnt call 72 Sites of posts a small amount of players :rolleyes:
    [SIGPIC][/SIGPIC]

    Star Trek Online Intro HD [3rd Fleet Anniversary]

    Join Date: Jul 2009
  • Options
    thisisoverlordthisisoverlord Member Posts: 949 Arc User
    edited January 2013
    Okay so your friendly tech support AKA other users have given you the only two possible solutions.

    Use a Proxy/VPN from another country like Spain for example (somewhere that doesn't have known issues), but make sure it's secure.

    Or

    Tether via your 3G network to patch, though if any in-game patching occurs during transition it will plonk you out.

    Have a nice day.

    I expect to see most of you back in game after Thursdays patch :o
    [SIGPIC][/SIGPIC]
    #2311#2700#2316#2500
  • Options
    chris110812chris110812 Member Posts: 1 Arc User
    edited January 2013
    When was the last official update on this problem, seems to be a while ago? I still can't get past the launcher issue. Once I got the white screen but that is all...
  • Options
    megamanfan2megamanfan2 Member Posts: 1 Arc User
    edited January 2013
    NY
    Microsoft Windows [Version 6.0.6001]
    Copyright (c) 2006 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 1 ms 1 ms 1 ms 192.168.1.1
    2 258 ms 170 ms 179 ms cable-mac1.albynyyf-ar4004.nyroc.rr.com
    3 180 ms 175 ms 229 ms gig1-2-12.albynyyf-rtr009.alb.northeast.rr.com [
    24.29.47.197]
    4 198 ms 164 ms 100 ms rdc-74-76-241-222.alb.northeast.rr.com [74.76.24
    1.222]
    5 206 ms 215 ms 215 ms rdc-74-76-241-193.alb.northeast.rr.com [74.76.24
    1.193]
    6 252 ms 143 ms 142 ms ae-5-0.cr0.nyc30.tbone.rr.com [66.109.6.74]
    7 137 ms 201 ms 149 ms 107.14.19.147
    8 139 ms 155 ms 190 ms te0-0-0-5.ccr21.jfk05.atlas.cogentco.com [154.54
    .13.185]
    9 140 ms 197 ms 132 ms te0-0-0-6.mpd22.jfk02.atlas.cogentco.com [154.54
    .31.5]
    10 158 ms 144 ms 153 ms te0-1-0-5.ccr21.bos01.atlas.cogentco.com [154.54
    .44.30]
    11 215 ms 185 ms 191 ms te4-4.ccr01.bos06.atlas.cogentco.com [66.28.4.42
    ]
    12 * * * Request timed out.
    13 * * * Request timed out.
    14 * * * Request timed out.
    15 * * * Request timed out.
    16 * * * Request timed out.
    17 * * * Request timed out.
    18 * * * Request timed out.
    19 * * * Request timed out.
    20 * 221 ms * 208.95.185.41
    21 * * * Request timed out.
    22 * * * Request timed out.
    23 * * * Request timed out.
    24 * * * Request timed out.
    25 * * * Request timed out.
    26 * * * Request timed out.
    27 * * * Request timed out.
    28 * * * Request timed out.
    29 * * * Request timed out.
    30 * * * Request timed out.

    Trace complete.
  • Options
    tothejournytothejourny Member Posts: 13 Arc User
    edited January 2013
    pwebranflakes wrote: »
    99.99% of players do not have to, but for some reason, some do -- we're trying to track down why this is, but in the meantime, players affected may need to update manually when we push a new launcher (as we did this afternoon). Thanks for your patience as we work to resolve the issue.

    Cheers,

    Brandon =/\=


    99.99%? Oh god that's clearly untrue.
  • Options
    shayler1138shayler1138 Member Posts: 4 Arc User
    edited January 2013
    Microsoft Windows [Version 6.1.7601]
    Copyright (c) 2009 Microsoft Corporation. All rights reserved.

    C:\Windows\system32>tracert patchserver.crypticstudios.com

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 2 ms 1 ms 2 ms BThomehub.home [***.***.*.***]
    2 16 ms 15 ms 15 ms 217.32.147.99
    3 16 ms 15 ms 15 ms 217.32.147.126
    4 20 ms 22 ms 19 ms 212.140.206.90
    5 20 ms 19 ms 19 ms 217.41.169.251
    6 19 ms 20 ms 20 ms 217.41.169.109
    7 19 ms 19 ms 19 ms 109.159.251.235
    8 29 ms 26 ms 27 ms core1-te0-12-0-6.ilford.ukcore.bt.net [109.159.2
    51.133]
    9 25 ms 25 ms 24 ms core1-pos9-1.telehouse.ukcore.bt.net [194.74.65.
    114]
    10 26 ms 25 ms 25 ms 166-49-211-153.eu.bt.net [166.49.211.153]
    11 29 ms 27 ms 28 ms t2a1-ge7-0-0.uk-lon1.eu.bt.net [166.49.135.49]
    12 25 ms 27 ms 25 ms te0-7-0-3.ccr21.lon01.atlas.cogentco.com [130.11
    7.14.49]
    13 29 ms 30 ms 24 ms te0-2-0-4.ccr21.lon13.atlas.cogentco.com [154.54
    .57.114]
    14 101 ms 100 ms 100 ms te0-7-0-33.ccr21.bos01.atlas.cogentco.com [154.5
    4.5.161]
    15 100 ms 100 ms 101 ms te4-4.ccr01.bos06.atlas.cogentco.com [66.28.4.42
    ]
    16 * 124 ms 117 ms 38.111.40.114
    17 * * * Request timed out.
    18 * * * Request timed out.
    19 * * * Request timed out.
    20 * * * Request timed out.
    21 * * * Request timed out.
    22 * * * Request timed out.
    23 * * * Request timed out.
    24 * * * Request timed out.
    25 * * * Request timed out.
    26 * * * Request timed out.
    27 * * * Request timed out.
    28 * * * Request timed out.
    29 * * * Request timed out.
    30 * * * Request timed out.

    Trace complete.

    I am in the UK, which I seem to see a lot of people in the UK hit by this issue.
  • Options
    awesominator6000awesominator6000 Member Posts: 0 Arc User
    edited January 2013
    this pretty much says it all;

    clicky

    the route has pretty much fallen off the face of the earth
  • Options
    mrbaconsahmrbaconsah Member Posts: 39 Arc User
    edited January 2013
    ursusmorologus wrote: »
    I'm on Verizon DSL in Maryland. Network dumps show multiple requests to establish a TCP connection, and then the update listener ignores the application level session requests. The intermittent server responses rule out large-scale problems with global routing--some of the packets are clearly making it to the server and some of them are coming back, so routing is working. The packets are dying at the cryptic network. Looks like the firewall is falling down, or the network bandwidth

    First connection shows 3 connection requests before the patch server acknowledges, then 2 more retransmissions before the client gives up.
    05 0.065904    mypc  patchserver.crypticstudios.com TCP 66    49333 > 7255 [SYN] Seq=0 Win=8192 Len=0 MSS=1460 WS=256 SACK_PERM=1
16 3.065385    mypc  patchserver.crypticstudios.com TCP 66    49333 > 7255 [SYN] Seq=0 Win=8192 Len=0 MSS=1460 WS=256 SACK_PERM=1
17 9.065600    mypc  patchserver.crypticstudios.com TCP 62    49333 > 7255 [SYN] Seq=0 Win=8192 Len=0 MSS=1460 SACK_PERM=1
18 9.126028    patchserver.crypticstudios.com mypc  TCP 62    7255 > 49333 [SYN, ACK] Seq=0 Ack=1 Win=8192 Len=0 MSS=1460 SACK_PERM=1
19 9.126072    mypc  patchserver.crypticstudios.com TCP 54    49333 > 7255 [ACK] Seq=1 Ack=1 Win=64240 Len=0
20 9.126597    mypc  patchserver.crypticstudios.com TCP 74    49333 > 7255 [PSH, ACK] Seq=1 Ack=1 Win=64240 Len=20
27 12.125704   mypc  patchserver.crypticstudios.com TCP 74    [TCP Retransmission] 49333 > 7255 [PSH, ACK] Seq=1 Ack=1 Win=64240 Len=20
31 18.125916   mypc  patchserver.crypticstudios.com TCP 74    [TCP Retransmission] 49333 > 7255 [PSH, ACK] Seq=1 Ack=1 Win=64240 Len=20
40 30.066359   mypc  patchserver.crypticstudios.com TCP 54    49333 > 7255 [RST, ACK] Seq=21 Ack=1 Win=0 Len=0

    Second attempt shows 4 connection requests before an acknowledgement. But the ACK is for something else, and the client rejects it with a reset. Then tries again a couple more times before giving up.

    41 30.066936 mypc patchserver.crypticstudios.com TCP 66 49334 > 7255 [SYN] Seq=0 Win=8192 Len=0 MSS=1460 WS=256 SACK_PERM=1
    43 33.066443 mypc patchserver.crypticstudios.com TCP 66 49334 > 7255 [SYN] Seq=0 Win=8192 Len=0 MSS=1460 WS=256 SACK_PERM=1
    56 39.061656 mypc patchserver.crypticstudios.com TCP 62 49334 > 7255 [SYN] Seq=0 Win=8192 Len=0 MSS=1460 SACK_PERM=1
    68 51.063197 mypc patchserver.crypticstudios.com TCP 66 49334 > 7255 [SYN] Seq=0 Win=8192 Len=0 MSS=1460 WS=256 SACK_PERM=1
    69 51.133271 patchserver.crypticstudios.com mypc TCP 62 7255 > 49334 [SYN, ACK] Seq=0 Ack=4280718421 Win=8192 Len=0 MSS=1460 SACK_PERM=1
    70 51.133308 mypc patchserver.crypticstudios.com TCP 54 49334 > 7255 [RST] Seq=4280718421 Win=0 Len=0
    71 54.063181 mypc patchserver.crypticstudios.com TCP 66 49334 > 7255 [SYN] Seq=0 Win=8192 Len=0 MSS=1460 WS=256 SACK_PERM=1
    81 60.064391 mypc patchserver.crypticstudios.com TCP 62 49334 > 7255 [SYN] Seq=0 Win=8192 Len=0 MSS=1460 SACK_PERM=1
    [/code]

    Could be a firewall problem, maybe the update server is falling over, dunno

    It's not the update server, or everyone - even those that use mobile networks would have the same issue. My conjecture is: it's an upstream load balancer.
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