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Cryptic Launcher Autoupdate Problem

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  • jalasojalaso Member Posts: 5 Arc User
    edited December 2012
    After reading hundreds of posts about this error, there is no fix, this game sucks, no fix not even from the dev team, this doesn't happen in wow, rift or d3, only here, I guess this gives you the long sight of the future of this game = Going Nowhere.


    Star Trek Online = FAIL

    BTW If someone says reinstall Windows 7, this is not a fix this is there way of telling you to stop whinging.
  • jalasojalaso Member Posts: 5 Arc User
    edited December 2012
    Still no fix and this game now totally sucks.
  • mspears75503amspears75503a Member Posts: 1 Arc User
    edited December 2012
    jalaso wrote: »
    After reading hundreds of posts about this error, there is no fix, this game sucks, no fix not even from the dev team, this doesn't happen in wow, rift or d3, only here, I guess this gives you the long sight of the future of this game = Going Nowhere.


    Star Trek Online = FAIL

    BTW If someone says reinstall Windows 7, this is not a fix this is there way of telling you to stop whinging.

    Hey, Jalaso...

    Stop blaming Cryptic. It's not their fault. If you do a TRACERT to www.startrekonline.com, it'll start timing out at Cogent, which they do not own. Basically, one of Cogent's servers is down, so if you wanna ***** at somebody, ***** at Cogent. All Cryptic can do is constantly pester Cogent until they get their servers fixed. I've attached a piece of a TRACERT below.


    Tracing route to www.startrekonline.com [208.95.185.44]
    over a maximum of 30 hops:

    1 8 ms 7 ms 8 ms 10.100.210.1
    2 8 ms 10 ms 8 ms 192.168.6.73
    3 12 ms 12 ms 13 ms 192.168.101.53
    4 30 ms 13 ms 11 ms xe-11-2-0.edge9.Dallas1.Level3.net [4.59.118.25]

    5 13 ms 16 ms 11 ms ae-33-80.car3.Dallas1.Level3.net [4.69.145.133]

    6 13 ms 11 ms 12 ms COGENT-COMM.car3.Dallas1.Level3.net [4.68.110.11
    0]
    7 13 ms 14 ms 14 ms te0-1-0-3.ccr21.dfw01.atlas.cogentco.com [154.54
    .7.37]
    8 29 ms 31 ms 22 ms te0-3-0-6.ccr21.mci01.atlas.cogentco.com [154.54
    .46.201]
    9 66 ms 67 ms 67 ms te0-4-0-3.ccr21.ord01.atlas.cogentco.com [154.54
    .6.157]
    10 56 ms 53 ms 53 ms te0-0-0-5.ccr22.bos01.atlas.cogentco.com [154.54
    .42.254]
    11 54 ms 53 ms 54 ms te4-2.ccr01.bos06.atlas.cogentco.com [66.28.4.25
    4]
    12 * * * Request timed out.
    13 * * * Request timed out.
    14 * * * Request timed out.
    15 * * * Request timed out.
    16 * * * Request timed out.
    17 * * * Request timed out.
    18 * * * Request timed out.
  • mspears75503amspears75503a Member Posts: 1 Arc User
    edited December 2012
    Jalaso... I *told* you I'd repeat myself on every thread.

    The problem is not Cryptic's fault (Champions Online is down too, btw). The problem is that a server at Cogent, the company that does their hosting, has failed. All Cryptic can do is wait until Cogent gets their TRIBBLE in order (or change hosts, but who knows how long it'll take to transfer all that data over?)
  • robertlllrobertlll Member Posts: 12 Arc User
    edited December 2012
    It has been a while since I've been on....about 2 months, since before the launcher change and I have had problems with the launcher update, I even did a fresh install and the launcher is having problems updating, any suggestions?

    #edit

    I just tried for my 10th time and it worked so nevermind
  • bloctoadbloctoad Member Posts: 660 Arc User
    edited December 2012
    The autoupdater will not connect. Blizzard and Steam are functioning normally but once again the Cryptic product has issues.
    Jack Emmert: "Starfleet and Klingon. ... So two factions, full PvE content."
    Al Rivera hates Klingons
    Star Trek Online: Agents of Jack Emmert
    All cloaks should be canon.
  • tombond911tombond911 Member Posts: 0 Arc User
    edited December 2012
    Ya its 12/20/12 and im getting the auto patch update problem. Its a message error. worked fine 12/19/12 tho.
  • ragestroke008ragestroke008 Member Posts: 203 Arc User
    edited December 2012
    Seems like a lot of people have this problem every time there is a new update or patch.
    Time is a funny thing; There is always too much of it. Except when you need it the most, then there is never enough.
  • stevehalestevehale Member Posts: 437
    edited December 2012
    Aye, the forums are back up but the launcher still won't connect for me. It would be nice if they'd post another one like they did that last time.
    __________________________________________
    Foundry: Yet Another Borg Mission
    It's terrible but easy, and these Borg are way cooler than the mess STO and Voyager left us.
    May not actually be "way" cooler or even "slightly" cooler.
  • eskiss766eskiss766 Member Posts: 12 Arc User
    edited December 2012
    http://www.mediafire.com/?bb7ms4s0253bti7
    here guys i hope it'll work fine :)
  • harlequinpixieharlequinpixie Member Posts: 172 Arc User
    edited December 2012
    Thank you for uploading that as it worked. Now to wait for the patch :(
  • ragestroke008ragestroke008 Member Posts: 203 Arc User
    edited December 2012
    Thanks for the file. I'd suggest that they hire you, but then you probably wouldn't be able to help anymore.
    Time is a funny thing; There is always too much of it. Except when you need it the most, then there is never enough.
  • goodoleboy01goodoleboy01 Member Posts: 0 Arc User
    edited December 2012
    eskiss766 wrote: »
    http://www.mediafire.com/?bb7ms4s0253bti7
    here guys i hope it'll work fine :)

    This worked for me - you, Sir, are the man!!!
  • eskiss766eskiss766 Member Posts: 12 Arc User
    edited December 2012
    This worked for me - you, Sir, are the man!!!

    Hahaha...thx guys
    we are ALL the man :)
  • glenntleglenntle Member Posts: 1 Arc User
    edited December 2012
    *See my new post: http://sto-forum.perfectworld.com/showpost.php?p=7206911&postcount=41
    I was playing, yesterday, without any problems but now I can't login anymore. When I run STO, It opens a window named Cryptic Launcher Autoupdate, it says:
    "Trying to update the launcher.
    Please be patient.
    Tried connecting 1 time."

    It takes some minutes, then I get an error window " Patcher error", saying "The patchclient got a message while it was in a state with no response function."

    I tried several times but somehow It doesnt update my game client.
    Some mmorpg has a manual update patch, I wonder if STO has it too, if doesnt, it would be nice having it too.
    It will avoid problems to players, specially just after an update, like now.

    Best Regards.

    PS: I already tested my Internet Connection, trhoughput, latency, everything is like yesterday, except my STO game. ;)

    I haven't been able to log on for 4 days now, have support ticket, they think it is my network problem.
    However, the Cryptic Servers are laggy and down often.:(
    I'm not posting here to complain but in hope to find a solution. :confused:
    Here is my latest reply to my support ticket including pic I uploaded to them too.
    Verified Connection to Cryptic Servers Please see attached jpg formatted picture.
    I connect on average 1 minute, download 4Mbs and your latest Cryptic Launcher (decides to time out) errors out.
    _ Suggest telling people IP range; "208.95.184.0 - 208.95.185.255" instead of subnet syntax; 208.95.184.0/23.
    http://i522.photobucket.com/albums/w348/GlennD108/CrypticServerFail-ConnectMsg-Not_zps3b692d2e.jpg
  • glenntleglenntle Member Posts: 1 Arc User
    edited December 2012
    eskiss766 wrote: »
    http://www.mediafire.com/?bb7ms4s0253bti7
    here guys i hope it'll work fine :)

    Thank You,
    Cryptic Launcher is running and downloading

    Even though I thought I downloaded the LATEST Cryptic Launcher
    As stated in another post here: Latest Copy of the Star Trek Online Launcher ~
    "Star Trek Online Dec 13.zip <- DID NOT HELP!
    http://199.91.153.165/5a9iery59zvg/lsaies6o2kofha1/Star+Trek+Online+Dec+13.zip&quot; <- DID NOT HELP!
  • eskiss766eskiss766 Member Posts: 12 Arc User
    edited December 2012
    glenntle wrote: »
    Thank You,
    Cryptic Launcher is running and downloading

    Even though I thought I downloaded the LATEST Cryptic Launcher
    As stated in another post here: Latest Copy of the Star Trek Online Launcher ~
    "Star Trek Online Dec 13.zip <- DID NOT HELP!
    http://199.91.153.165/5a9iery59zvg/lsaies6o2kofha1/Star+Trek+Online+Dec+13.zip&quot; <- DID NOT HELP!

    I think this post is outdated
  • captainrico37captainrico37 Member Posts: 2 Arc User
    edited December 2012
    This worked for me - you, Sir, are the man!!!

    Sorry, no luck here. The file was exactly the same as the launcher I already had. I login to the launcher, but it says Patch instead of Engage. No updating occurs, it just hangs a few minutes until it crashes and the Cryptic error handler appears. Submitted 2 bug reports, been down 2 days so far.:confused:
  • captainrico37captainrico37 Member Posts: 2 Arc User
    edited December 2012
    Looks like a server issue. A normal launcher login.update looks like this in the pc.log file:

    121221 02:36:25 1 [1]: Using HTTP patching: server stohttppatch.crypticstudios.com port 80 prefix Startrek
    121221 02:36:27 2 [1]: Syncing required files
    121221 02:36:27 3 [1]: Scanning hogg C:/Users/Public/Games/Cryptic Studios/Star Trek Online/Live/piggs/bins3.hogg
    121221 02:36:27 4 [1]: Scanning hogg C:/Users/Public/Games/Cryptic Studios/Star Trek Online/Live/piggs/bins2.hogg
    121221 02:36:27 5 [1]: Scanning hogg C:/Users/Public/Games/Cryptic Studios/Star Trek Online/Live/piggs/bins.hogg
    121221 02:36:27 6 [1]: Scanning hogg C:/Users/Public/Games/Cryptic Studios/Star Trek Online/Live/piggs/character.hogg
    121221 02:36:27 7 [1]: Scanning hogg C:/Users/Public/Games/Cryptic Studios/Star Trek Online/Live/piggs/object.hogg
    121221 02:36:27 8 [1]: Scanning hogg C:/Users/Public/Games/Cryptic Studios/Star Trek Online/Live/piggs/sound.hogg
    121221 02:36:27 9 [1]: Scanning hogg C:/Users/Public/Games/Cryptic Studios/Star Trek Online/Live/piggs/texture3.hogg
    121221 02:36:27 10 [1]: Scanning hogg C:/Users/Public/Games/Cryptic Studios/Star Trek Online/Live/piggs/texture2.hogg
    121221 02:36:27 11 [1]: Scanning hogg C:/Users/Public/Games/Cryptic Studios/Star Trek Online/Live/piggs/texture.hogg
    121221 02:36:27 12 [1]: Scanning hogg C:/Users/Public/Games/Cryptic Studios/Star Trek Online/Live/piggs/data.hogg
    121221 02:36:27 13 [1]: Scanning hogg C:/Users/Public/Games/Cryptic Studios/Star Trek Online/Live/piggs/exes.hogg


    But now, it never gets to start syncing. Here are my recent tries. Looks like no response from the servers:

    121223 04:02:17 1 [1]: Using HTTP patching: server stohttppatch.crypticstudios.com port 80 prefix Startrek
    121223 04:04:28 1 [1]: Using HTTP patching: server stohttppatch.crypticstudios.com port 80 prefix Startrek
    121223 17:00:06 1 [1]: Using HTTP patching: server stohttppatch.crypticstudios.com port 80 prefix Startrek
    121223 17:04:57 1 [1]: Using HTTP patching: server stohttppatch.crypticstudios.com port 80 prefix Startrek
    121223 17:09:04 1 [1]: Using HTTP patching: server stohttppatch.crypticstudios.com port 80 prefix Startrek
    121223 17:29:01 1 [1]: Using HTTP patching: server stohttppatch.crypticstudios.com port 80 prefix Startrek
  • goroda52goroda52 Member Posts: 6 Arc User
    edited December 2012
    stuck with cryptic launcher autoupdate trying to connect 2 times
    and then showing
    'unable to establish connection to patch server'

    and yet my internet connection works fine
  • rysohlrysohl Member Posts: 0 Arc User
    edited December 2012
    jalaso wrote: »
    After reading hundreds of posts about this error, there is no fix, this game sucks, no fix not even from the dev team, this doesn't happen in wow, rift or d3, only here, I guess this gives you the long sight of the future of this game = Going Nowhere.


    Star Trek Online = FAIL

    BTW If someone says reinstall Windows 7, this is not a fix this is there way of telling you to stop whinging.



    ...maybe you should reinstall Windows 7
  • stickbidwellstickbidwell Member Posts: 0 Arc User
    edited January 2013
    iv just done this patch update iv bee having the same problem u have to extrac it with winzip 17.0 and extrac it in a new folder
  • trekie564trekie564 Member Posts: 345 Arc User
    edited January 2013
    the problem is with both the game and the internet.
    there is a rouge ip block on the server thet is causing this prob.
    it blocks the ip address and area of the game. wait for the next patch, your area will hopefully be allowed access.
    Hope it helps.
    trekie564:cool:
    this is not a flame, if you consider it a flame, i apologize. it is not meant as such.
    [SIGPIC][/SIGPIC]
    LLAP, everyone.
  • minimorrieminimorrie Member Posts: 1 Arc User
    edited January 2013
    ..........* sigh *... I've tried 14 times every time it's the same, 2 trys patching then an error message.

    Can anyone help me, PLEASE! ,I took a break form sto for a couple of months but now im hooked again.

    If anyone can halp I would much apprecratie it.:)
  • maltheistmaltheist Member Posts: 1 Arc User
    edited January 2013
    I had this problem twice now.

    The first time it lasted about a day and then just took care of itself. I had tried several things like removing power from the router, turning off protection software and firewall, etc. I had finally given up and gone to bed. The next day it was working again, so I just assumed that it had been a problem on the other end of the connection.

    Yesterday it happened again. I tried many of the same things, gave up and went to bed, but this time I still couldn't connect when I woke up. In the USA a lot of people with cable modem rent their routers. I rent mine from my provider. The set up in my home has two routers, actually. One is wireless and one is direct cable. I usually have my gaming PC hooked to the direct router. Out of desperation I switched it to the wireless router.

    That seems to have worked. I can now log in to the game. This whole problem might be a router issue. I use Charter Cable, the router that stopped working for this game (but would still work for the rest of the internet) was a Touchstone Telephony Modem, and the wireless router that now lets me connect to the launcher is made by Ubee.

    I hope that helps somebody else troubleshoot their issue.
  • pwebranflakespwebranflakes Member Posts: 7,741
    edited January 2013
    Please download the launcher here and let me know if it solved the issue you are experiencing: http://files.startrekonline.com/launcher/Star%20Trek%20Online.exe

    Cheers,

    Brandon =/\=
  • sean2448sean2448 Member Posts: 815 Arc User
    edited January 2013
    use branflakes launcher link i installed it loads fine now takes 2 minutes
  • rtm1962rtm1962 Member Posts: 7 Arc User
    edited January 2013
    Please download the launcher here and let me know if it solved the issue you are experiencing: http://files.startrekonline.com/launcher/Star%20Trek%20Online.exe

    Cheers,

    Brandon =/\=
    Thank you Brandon, Finally I can play (after I download 960 mb) This needs to be posted on the main website!
  • kralgorekralgore Member Posts: 1 Arc User
    edited January 2013
    3 25 ms 23 ms 29 ms ************ [*.*.*.*]
    4 28 ms 31 ms 35 ms ************ [*.*.*.*]
    5 24 ms 25 ms 23 ms ae-1.r00.londen01.uk.bb.gin.ntt.net [83.231.199.161]
    6 25 ms 26 ms 24 ms ae-6.r02.londen03.uk.bb.gin.ntt.net [129.250.3.2]
    7 24 ms 25 ms 24 ms te2-4.mag01.lon02.atlas.cogentco.com [130.117.14.173]
    8 149 ms 205 ms 205 ms te7-2.ccr01.lon02.atlas.cogentco.com [130.117.50.138]
    9 27 ms 27 ms 24 ms te0-0-0-2.ccr21.lon01.atlas.cogentco.com [130.117.1.157]
    10 29 ms 31 ms 27 ms te0-1-0-4.mpd21.lon13.atlas.cogentco.com [154.54.57.98]
    11 103 ms 102 ms 103 ms te0-3-0-4.ccr21.bos01.atlas.cogentco.com [154.54.30.129]
    12 104 ms 108 ms 99 ms te4-4.ccr01.bos06.atlas.cogentco.com [66.28.4.42]
    13 * * * Request timed out.
    14 * * * Request timed out.
    15 * * * Request timed out.
    16 * * * Request timed out.
    17 * * * Request timed out.
    18 * * * Request timed out.
    19 * * * Request timed out.
    20 * * * Request timed out.
    21 * ^C


    Same, clearly a routing issue between Cogentco and whomever hosts the STO network.
  • curedmencuredmen Member Posts: 215 Arc User
    edited January 2013
    OMG it hit on my cmp. Abandon ship, run for your lives! Might be time to take a break and see if it fixes it self. Luckily i have other games that work perfectly. My zen points to xbox! BUJAAAH!!!! ;)

    Why does it open my explorer when trying to open launcher?
    res://ieframe.dll/dnserrordiagoff_webOC.htm
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