test content
  • Games
  • Social
  • Arc News
  • Support
  • Zen
What is the Arc Client?
Install Arc
Forums > Home› Support› PC, Network, and Other Technical Issues› Windows and General: PC, Network, and Other Technical Issues
Options

STO Laucher Won't Update?

ricadburricadbur Member Posts: 15 Arc User
edited November 2012 in Windows and General: PC, Network, and Other Technical Issues
Am I the only one unable to get into the game? I connected earlier today, but several hours ago I attempted to do so again and when the launcher opened up, it went to 'patching' as it always does, but then nothing happened. It just sits there saying 'patching' and making no progress. It doesn't give me any sort of error message, and it's not even frozen because it closes immediately when I click the x. It just does nothing at all.

It's done this every time I've opened the launcher since. I'd really like to play, so I'd appreciate any help anyone could give me.
Vi Veri Veniversum Vivus Vici
Post edited by ricadbur on
«1

Comments

  • Options
    ricadburricadbur Member Posts: 15 Arc User
    edited October 2012
    Can anyone help me with this? I don't understand why it suddenly won't let me into the game, it was working perfectly even just a few hours before this problem started, and I didn't make any changes that could've affected it. As far as I can tell, it seems to have begun this with no discernible reason.
    Vi Veri Veniversum Vivus Vici
  • Options
    ricadburricadbur Member Posts: 15 Arc User
    edited October 2012
    Aren't there any support people here who have any ideas about this? This is now day 3 of being inexplicably unable to open the game...
    Vi Veri Veniversum Vivus Vici
  • Options
    comashcomash Member Posts: 29 Arc User
    edited October 2012
    Customer support for this game is the worst I've seen for the size of population, they obviously don't care if one or two of us can't connect or having problems. I put a ticket for a respec problem I had it took 3 days to get a generic response telling me to give them more information, which in my book is brushing you off as insignificant.
  • Options
    nijainijai Member Posts: 10 Arc User
    edited November 2012
    I have not had that problem.
  • Options
    mightbooshmightboosh Member Posts: 2 Arc User
    edited November 2012
    I have this probelm aswell i open up the start up launcher and it just sits there saying 'patching' but it mkaes no progress ive unistalled and reinstalled the game more than once and it has made no difference.....
  • Options
    tombmaster123tombmaster123 Member Posts: 29 Arc User
    edited November 2012
    I have this problem as well. Also, my game crashes when I can actually get to the cryptic loading screen. Here is the link to my other problem. http://sto-forum.perfectworld.com/showthread.php?t=432301
  • Options
    karidian#6406 karidian
    karidian#6406
         Member Posts: 1 Arc User
    edited November 2012
    I also have this problem as of today. Frustrating that there's no response.
  • Options
    reconfigurereconfigure Member Posts: 1 Arc User
    edited November 2012
    Same here. Some of the elements in the launcher itself don't load, such as the ad on the left side of the launcher box, and the launcher version is not visible.

    The progress box (wide rectangle) in the bottom left, and the box next to it are forever blank, and the patch/play button reads "patch" and is greyed out.

    This forum also loads fairly slow for me.
  • Options
    mightbooshmightboosh Member Posts: 2 Arc User
    edited November 2012
    is there anything we can do because its so frustrating!!
  • Options
    masaki777masaki777 Member Posts: 35 Arc User
    edited November 2012
    They say to play through a VPN but it's annoying to do that...I mean it depends how badly you want to play the game...but sometimes even the VPN don't work...so best thing to do is wait...even if it's gonna kill you.
    [SIGPIC]http://i36.photobucket.com/albums/e25/777lover/madhatter2.jpg[/SIGPIC]
  • Options
    bluejacketbluejacket Member Posts: 0 Arc User
    edited November 2012
    beledraug wrote: »
    I also have this problem as of today. Frustrating that there's no response.

    Mine starts patching. Drags on for half a day getting to about 35% Then either crashes or restarts the process. Why is it making us patch 2 to 3 gigs worth of data. After working just fine an hour earlier when you logged off your computer to do something away from home.
  • Options
    bluejacketbluejacket Member Posts: 0 Arc User
    edited November 2012
    masaki777 wrote: »
    They say to play through a VPN but it's annoying to do that...I mean it depends how badly you want to play the game...but sometimes even the VPN don't work...so best thing to do is wait...even if it's gonna kill you.

    How do you do that?
  • Options
    joshl7889joshl7889 Member Posts: 149 Arc User
    edited November 2012
    im not able to get in either. it tells me that the launcher is trying to update, but never does. then i get an error that says "Unable to establish connection to patch server. If problem persists, please contact technical support. Its obviously not my internet connection because im able to type this message just fine. so wtf is the deal. it worked fine yesterday

    And for some reason i cant get to this website by using the normal url either. i had to use a link on facebook to the interview and then navigate to the forums. this is crazy
    *Me*Why don't you just step away from the weapons console. You and I both know that you couldn't hit that cube, even if it was right in front of us.
    *Junior Tactical Officer* But sir the cube IS right in front of us.
    *Me* EXACTLY! Its right in front of us and you still missed it! Just step away from the console.
  • Options
    linyivelinyive Member Posts: 1,086 Arc User
    edited November 2012
    ricadbur wrote: »
    Am I the only one unable to get into the game? I connected earlier today, but several hours ago I attempted to do so again and when the launcher opened up, it went to 'patching' as it always does, but then nothing happened. It just sits there saying 'patching' and making no progress. It doesn't give me any sort of error message, and it's not even frozen because it closes immediately when I click the x. It just does nothing at all.

    It's done this every time I've opened the launcher since. I'd really like to play, so I'd appreciate any help anyone could give me.
    I am currently having this issue.

    You are not alone.

    I wonder if they are getting ready to do the prepatches, and something has somehow messed up the launcher.
  • Options
    kommod0rekommod0re Member Posts: 0 Arc User
    edited November 2012
    Can't log in either. Shame too because I just re-subscribed for a month to see how the game was doing.
  • Options
    kiriseekirisee Member Posts: 446 Arc User
    edited November 2012
    same problem here when i got off work....worked just fine at noon pdt
    "If everyone used Macs, we'd be working on how to get to Alpha Centauri rather than how to get to Mars."
  • Options
    vendahravendahra Member Posts: 108 Arc User
    edited November 2012
    joshl7889 wrote: »
    im not able to get in either. it tells me that the launcher is trying to update, but never does. then i get an error that says "Unable to establish connection to patch server. If problem persists, please contact technical support. Its obviously not my internet connection because im able to type this message just fine. so wtf is the deal. it worked fine yesterday

    And for some reason i cant get to this website by using the normal url either. i had to use a link on facebook to the interview and then navigate to the forums. this is crazy

    I was in the game and got kicked out tryng to get into Arcturus Arm. Now I am seeing the same patching error as above.

    It's good to know it's not just me. Now I can sit back and hopefully we'll have a swift resolution to this issue.
  • Options
    linyivelinyive Member Posts: 1,086 Arc User
    edited November 2012
    kirisee wrote: »
    same problem here when i got off work....worked just fine at noon pdt
    During the week of Season Six's premier, the launcher did the same exact thing. Cryptic started to send out pre-patches. If many of us are having an issue, just keep in mind that its not a problem on our end.

    Cryptic "may be" getting ready for Season Seven.
  • Options
    potasssiumpotasssium Member Posts: 1,226 Arc User
    edited November 2012
    I just started having this problem as well. The game tried to patch between maps, timed out, and now cryptic launcher won't even launch.
    Thanks for the Advanced Light Cruiser, Allied Escort Bundles, Jem-Hadar Light Battlecruiser, and Mek'leth
    New Content Wishlist
    T6 updates for the Kamarag & Vor'Cha
    Heavy Cruiser & a Movie Era Style AoY Utility Cruiser
    Dahar Master Jacket

  • Options
    caenethcaeneth Member Posts: 15 Arc User
    edited November 2012
    I have had the same issue. In fact I know that at least two others in my fleet have complained of the same thing. Click on STO icon goes to trying to update launcher then gives me some BS about my internet connection.
  • Options
    skurfskurf Member Posts: 1,071 Arc User
    edited November 2012
    caeneth wrote: »
    I have had the same issue. In fact I know that at least two others in my fleet have complained of the same thing. Click on STO icon goes to trying to update launcher then gives me some BS about my internet connection.

    Same thing here. I can't even launch the launcher. The "Cryptic Launcher Autoupdate" window says "Trying to update the launcher. Please be patient. Tried connecting 2 times." Then a Windows "Connection Problem" window pops up saying "Unable to establish connection to Patch Server. Please check your Internet connection. If problems persist, please contact Technical Support."

    Any word on how to fix this?
    ----
    @DevolvedOne
  • Options
    orelbitinorelbitin Member Posts: 0 Arc User
    edited November 2012
    i know this might seem stupid but try starting your computer in safe mode with networking or if that dosent work see if you fire wall is allowing star trek through ;)
    captain jane way:MR PARIS GET US OUT OF HERE MAXIMUM WARP!!!
    PARIS:aye captain*clicks two buttons*
    COMPUTER:♪ a mountain targ is as free as a mountain bird ♪
    PARIS: sorry wrong buttons
    [SIGPIC][/SIGPIC]
  • Options
    potasssiumpotasssium Member Posts: 1,226 Arc User
    edited November 2012
    why would a firewall suddenly stop letting STO through?
    Thanks for the Advanced Light Cruiser, Allied Escort Bundles, Jem-Hadar Light Battlecruiser, and Mek'leth
    New Content Wishlist
    T6 updates for the Kamarag & Vor'Cha
    Heavy Cruiser & a Movie Era Style AoY Utility Cruiser
    Dahar Master Jacket

  • Options
    zardonfarzardonfar Member Posts: 0 Arc User
    edited November 2012
    It looks like they are aware of the issue.. This is posted on the main site:

    "We are aware of some issues with patching. We are working to resolve the issue."
  • Options
    jakebobstojakebobsto Member Posts: 4 Arc User
    edited November 2012
    same issue here.. it's not the firewall, and booting in safe mode doesn't work either.
  • Options
    potasssiumpotasssium Member Posts: 1,226 Arc User
    edited November 2012
    zardonfar wrote: »
    It looks like they are aware of the issue.. This is posted on the main site:

    "We are aware of some issues with patching. We are working to resolve the issue."

    Thanks for sharing that, I'll just go watch a movie or something while they figure it out...
    Thanks for the Advanced Light Cruiser, Allied Escort Bundles, Jem-Hadar Light Battlecruiser, and Mek'leth
    New Content Wishlist
    T6 updates for the Kamarag & Vor'Cha
    Heavy Cruiser & a Movie Era Style AoY Utility Cruiser
    Dahar Master Jacket

  • Options
    fihillfihill Member Posts: 40 Arc User
    edited November 2012
    The little "we are aware" flag is gone, but I still can't get one... this is getting annoying:mad:
  • Options
    fihillfihill Member Posts: 40 Arc User
    edited November 2012
    well, looks like the little flags back.... again
  • Options
    zardonfarzardonfar Member Posts: 0 Arc User
    edited November 2012
    I'm guessing these are the problem:

    http://sto-forum.perfectworld.com/showthread.php?t=437451

    http://sto-forum.perfectworld.com/showthread.php?t=437421
  • Options
    nalbertanalberta Member Posts: 0 Arc User
    edited November 2012
    Also having issues lately, with a lot of server not responding, disconnects, unable to patch, lag...

    just got a sub 7 days a go, I'm not going to renew when it comes up
Sign In or Register to comment.