Almost 3 years in and cryptic has proven time and again that they suck at MMOs. Server not responding and DC-ing people left and right makes us wonder what you clowns are doing with the money we spend on overpriced C-Store stuff. Fix your servers you lazy bums.
I logged into WoW and played for 2 hours straight with no disconnects. This was after being disconnected from STO after the sixth time tonight.
I really hope CBS tells cryptic to frell off and give the Star Trek IP to a MMO developer that has a better track record and servers that actually stay running.
I as well have had many server crashes tonite. 3 stfs, crashed in each one. failed 2. could not return in time due to login server. Apparentley it wasnt just me, it was the whole team. Since i have timers now, i guess ill just goto bed. I hope they fix this soon.
Yeah, definitely do not know what to say. They haven't fixed it since the beginning of the game doubt they are worried about it now!
Several times throughout the past couple day I have dc, and sometimes I see 2 or 3 people in my group all dc at same time during stf causing optional to be lost. Very fustrating.
Server Keeps Crashing. Please Do Something About This Problem.
Cryptic And Devs Please Read And Take Note.
So Far 4 Times In One Morning. I'm Getting Abit TRIBBLE Off.
Imagine if you will during three consecutive STF elite missions being server disconnected only to return and discover your teammates have also been disconnected and one by one they return. Missions that typically last 15 to 20 min. maximum lasting up to 45 min. as each of us were being repeatedly disconnected and completely wasting our time. Perfect World and/or Cryptic is failing us miserably. I personally have sent at least a half-dozen messages to them in various ways and I have never received a single response.
A year ago I had 9 dear friends who had joined STO and like me very much enjoyed the game. Every last one of them who came here because they trusted my judgment and accepted my word that STO was a great game to play, has left the game completely. It is almost a waste of time to even sign on in an attempt to play the game anymore because of these repetitive server disconnects.
These server disconnects are a direct result of poor management and planning by the powers that be. They are ruining this game for all of us and STO itself is suffering to the degree it is becoming a laughingstock among serious gameplayers.
I am in my third year here and until "Perfect World" became involved in STO, I had never seen a server disconnect in this game. I am here now writing in both anger and frustration because during the past two hours alone I have attempted three elite STF missions during which I saw literally all of my team members being disconnected and I myself was disconnected eight times. This is utterly ridiculous and it is a failure of both Perfect World and STO in the extreme.
To the powers that be : you need to wake up and realize people are going to leave this game if you don't get around to maintenance and upgrades to your equipment/software to put an end to these server disconnects. I love this game (STO) and I'm one of its strongest supporters...until now. STO is being destroyed by those who are responsible for its very existence. Put an end to these server disconnects now before STO becomes a ghost town. When someone like me whom I repeat loves this game and is close to my 800 days, is actually considering leaving it permanently, that in itself should be a wake-up call to you people. Put an end to these server disconnects immediately.
After one of the disconnects during khitomer space, when I was trying to log back in, I got server not responding while still on the loading screen. Then I was disconnected again. Trying to reconnect again, I got the option to do 'safe login' or regular login. I chose 'safe login', and ended up back at ESD instead of in the khitomer instance with my team.
_____________________
Come join the 44th Fleet.
startrek.44thfleet.com[SIGPIC][/SIGPIC]
Thank you for the reports -- the team has been investigating.
Please note that the reason the Mods and I merge the various threads on the same issue of "Server Disconnects/ 'Not Responding'/ DCing" into this thread is so the NetOps team can investigate by player, as well as other data, by having one thread they can go to -- having it spread out makes it harder to accomplish this.
Thank you for the reports -- the team has been investigating.
Please note that the reason the Mods and I merge the various threads on the same issue of "Server Disconnects/ 'Not Responding'/ DCing" into this thread is so the NetOps team can investigate by player, as well as other data, by having one thread they can go to -- having it spread out makes it harder to accomplish this.
Cheers,
Brandon =/\=
It has been happening for 3days straight, someone needs to get their act together.
Commander Shran - You tell Archer, that is three the pink skin owes me!
I was DC'd at least 3 times last night. Two of those times, I was on a Fleet Starbase. On the other, I was in sector space, not too long after logging back in from a DC.
The night before, I remember at least 3 times as well.
Thank you for the reports -- the team has been investigating.
Please note that the reason the Mods and I merge the various threads on the same issue of "Server Disconnects/ 'Not Responding'/ DCing" into this thread is so the NetOps team can investigate by player, as well as other data, by having one thread they can go to -- having it spread out makes it harder to accomplish this.
Cheers,
Brandon =/\=
Not good enough
This has been going on for too long and nothings been done about it. Like i said if your going to rob and steal money form people stupid enough to give it to pwe/cryptic at least do the decent thing and fix the servers ? is it too much to ask ? :rolleyes:
Over the course of about 90 minutes (from around midnight PST to 1:30 AM PST) - and while doing ground STFs with fleetmates - 4 random members got server not responding and were DCed at the same time every 5 to 15 minutes.
We know it wasn't an internet issue because on one of the runs we had two PCs from the same house (using the same cable modem as they were both connected via it); where on disconnected with 'server not responding' - yet the other stayed connected just fine as that was happening.
Also, when it happened to me multiple times - the first time you could get right back in from tjhe log in screen (the one that comes up when you switch characters) - but if it happened again within say 5 minutes, on that second time, you have to quit and restart the client from the desktop; and usually for the first minute or so, you'd get the small 'trying to update the launcher' - and after that once you did get the launch screen up and typed in your password, 'loading the launcher' and then the patcher checking the client before going to 'Engage' status would take up to another two minutes (when normally, its less then 15 seconds or so on the connection I have.)
Also, NO OTHER internet connectivity was affected (we were using our Fleet Mumble server and not on of us ever got kicked from that server during these disconnects, and in the situations where I described getting the 'attempting to update the launcher' window; I could browse the sites on the web quickly, with a fast response.
Given all that, and the fact we were all 5 getting DCed and were from various parts of the U.S. (west coast, central, and east coast); and no other aspect of our internet connections were affected; I don't think you can blame this rash of disconnects on your or our ISPs.
It's either an infrastructure issue at your datacenter; or an issue with some of the software/hardware on the Holodeck server farm.
Formerly known as Armsman from June 2008 to June 20, 2012 PWE ARC Drone says: "Your STO forum community as you have known it is ended...Display names are irrelevant...Any further sense of community is irrelevant...Resistance is futile...You will be assimilated..."
I've been trying to play for hours now, every single time I try to change area or join an STF I get kicked out with a "Timed out connecting to game server" error from the loading screen ( the error appears as soon as the "server not responding" counter reaches "10" seconds ).
I'm subsequently unable to get past the character selection screen for the next 30 or so minutes.
I've tryed both "Normal" and "Safe" login several times.
The game seems to work fine if I don't try to change area, I belive it's most certainly a software/hardware problem on the servers and not a connection issue.
Getting particularly bad the last few nights. 4/5 of the team disconnected in KAGE last night at one point, and individually had at least 3 disconnects. One of them never made it back.
You know it's not a network connection issue when you see most of your 10+ friends all logout within seconds of each other, or when the entire STF team disconnects all at once.
I've found that if I manually logout before being kicked by the server, I can usually get back in quickly. If the server is allowed to kick me, it takes at least 5 mins or so before I can even reach the "Patch Server" (if restarting STO from the desktop) or the "Account Server" (if I remain in STO and just re-enter my password and relog)
I've been getting the same problem. Had an issue last week that I diconnected and it was difficult to move because I kept getting pushed back and going against walls, etc. Got kicked of an STF and when I logged back in it didn't put me back in it. During the week sometimes it happend but only lag.
Today I joined an STF and immediately suffered from lag and disconnected 2 times. I'm afraid to queue for more because I don't want to cost anyone the optional or simply ruin the run.
I get this problem a lot. Although it seems to happen a lot more in the last week or so.
I am using a NetGear WNA3100 to connect to a British Telecom HomeHub3.
Acer Aspire AX3400 running Win 7 64bit.
Avast Anti Virus.
It does seem to happen more often in high populace areas. First City and the likes. Although it often seems related to if I am trying to chat as well. Very often freezes and get Server error for a few seconds after sending a message in fleet chats or similar. This very often leads to a Disconnect as well.
It is very common at any transitions as well. Whether between sectors or maps.
As others have said I seem to be able to maintain connections between other programmes or systems even. I have tried only having the one PC and STO active but that does not reduce the issue either so it seems hard to think that this is Bandwidth related.
I have not been able to test whether a cabled link will help with this as the HomeHub listed is on another floor and needs around 22 metres of Cat5e to reach.
I do want to take up the Lifetime Sub Offer, but right now this issue is making it really seem like a waste of money if I still cant indulge in anything STF related etc for fear of these near constant disconnects.
If any further detail might help with this please say and I will try to get that info.
I've been using 'ping -t patchserver.crypticstudios.com' to observe if the DC's affect it. Quite often the pings show no changes before and during a DC, but /netgraph usually shows spikes just before a DC and sometimes after reconnecting.
Looking at my friends list and their respective IP ranges, there doesn't seem to be any correlation between geo-location and the likelihood of them being disconnected. Admittedly this is a small sample.
The most likely period of time for the DC's to occur seem to be between 9pm and midnight PST. (11pm - 2am, Texas ^-^)
Just got DCed from the game server 3 times in this period; and it does seem to be something specifically localized to the STO server farm as EVERYTIME it happens, I maintain my connection to the Cryptic chat server (which is seperate and communicates between both STO and CO.)
I know this because it takes between 30 to 60 seconds before STO will give me the "Dissconected from Server" pop up box - and drop me back to the login screen; and during those 30 to 60 seconds I can chat with Fleetmates and Teammates just fine (my messages and tells go through to all and I can see their replys - all while the rest of my screen is frozen and the red "Sever Not Responding" message is still counting the seconds.
Funny thing is: I played earlier in the afternoon (1:00 PM - 2:45 PM (PST) from the same location as I was again tonite); and didn't get a single server dropout or disconnect.
Formerly known as Armsman from June 2008 to June 20, 2012 PWE ARC Drone says: "Your STO forum community as you have known it is ended...Display names are irrelevant...Any further sense of community is irrelevant...Resistance is futile...You will be assimilated..."
I am from Northen.Ireland and my server does not respond before that in combat the ships just freeze andthen as I said about the server when I played a few days ago
Extremely erratic connection in Europe too while doing the mission in Vendor system I constantly got "server not responding " and intense lag ( not an actual DC though ) .Last couple of days it seems worse again while it was just fine prior to the latest maintenance .
The game is making my computer no longer "see" the router. The computer right next to me is also playing, on the same router, no disconnects / no issues. Ever
*My* computer on the otherhand gets disconnected around every 10 minutes. Once disconnected, my router no longer shows up in my network list (Windows 7, 64bit, as is the computer that works). It will only be available to me again after I reboot my computer. Rebooting the router doesn't even work.
Not an ISP issue, not a router issue. My computer is "banning" the router after a few minutes of STO. I would *love* to find a solution to this. I have *never* encountered an issue like this before and of course I have played other online heavy games on this machine.
will yes I am from europe but what do i set my server line to,EU or US and both don't work just the same. I played fine from april to june until something funny about ship combat, in june one day the ships when firing would freeze for about 2 to 3 seconds. i also tried to improve the game and I just gave up. and I bought the game from a game shop but wait until free to play came, it is on steam that is where the free to play was downloaded. when I started to play a few days ago the red thing comes up and says server is not responding and I mean its worse now in combat the ships just freeze and when you fire a torpedo the ship moves again and stops moving. it also happens in the mapping area aswell. and I think it has bugs aswell, what do I do, I bought the game at ?35.00 with a code two years ago. are the numbers of people with servers that are not responding getting higher and higher every week now. please can you help me in anyway because I am from the EU the server must be week here, I use wireless and two other people in the house are also using it, but my wireless is fine. here is my server lines in my wireless IPV4 DHCP 192.168.1.285 IPv4 DNS 192.168.1.254. I think the server line can't cope with so many players online maybe that is the reason for the bugs and freezes,
Comments
I logged into WoW and played for 2 hours straight with no disconnects. This was after being disconnected from STO after the sixth time tonight.
I really hope CBS tells cryptic to frell off and give the Star Trek IP to a MMO developer that has a better track record and servers that actually stay running.
"We're aware of the problem, it'll be fixed as soon as possible, sorry guys."
There you go Cryptic, who's lookin out for you?
Yeah, definitely do not know what to say. They haven't fixed it since the beginning of the game doubt they are worried about it now!
It would be nice to see this issue acknowledged.
A year ago I had 9 dear friends who had joined STO and like me very much enjoyed the game. Every last one of them who came here because they trusted my judgment and accepted my word that STO was a great game to play, has left the game completely. It is almost a waste of time to even sign on in an attempt to play the game anymore because of these repetitive server disconnects.
These server disconnects are a direct result of poor management and planning by the powers that be. They are ruining this game for all of us and STO itself is suffering to the degree it is becoming a laughingstock among serious gameplayers.
I am in my third year here and until "Perfect World" became involved in STO, I had never seen a server disconnect in this game. I am here now writing in both anger and frustration because during the past two hours alone I have attempted three elite STF missions during which I saw literally all of my team members being disconnected and I myself was disconnected eight times. This is utterly ridiculous and it is a failure of both Perfect World and STO in the extreme.
To the powers that be : you need to wake up and realize people are going to leave this game if you don't get around to maintenance and upgrades to your equipment/software to put an end to these server disconnects. I love this game (STO) and I'm one of its strongest supporters...until now. STO is being destroyed by those who are responsible for its very existence. Put an end to these server disconnects now before STO becomes a ghost town. When someone like me whom I repeat loves this game and is close to my 800 days, is actually considering leaving it permanently, that in itself should be a wake-up call to you people. Put an end to these server disconnects immediately.
Come join the 44th Fleet.
startrek.44thfleet.com[SIGPIC][/SIGPIC]
Thank you for the reports -- the team has been investigating.
Please note that the reason the Mods and I merge the various threads on the same issue of "Server Disconnects/ 'Not Responding'/ DCing" into this thread is so the NetOps team can investigate by player, as well as other data, by having one thread they can go to -- having it spread out makes it harder to accomplish this.
Cheers,
Brandon =/\=
It has been happening for 3days straight, someone needs to get their act together.
The night before, I remember at least 3 times as well.
Not good enough
This has been going on for too long and nothings been done about it. Like i said if your going to rob and steal money form people stupid enough to give it to pwe/cryptic at least do the decent thing and fix the servers ? is it too much to ask ? :rolleyes:
We know it wasn't an internet issue because on one of the runs we had two PCs from the same house (using the same cable modem as they were both connected via it); where on disconnected with 'server not responding' - yet the other stayed connected just fine as that was happening.
Also, when it happened to me multiple times - the first time you could get right back in from tjhe log in screen (the one that comes up when you switch characters) - but if it happened again within say 5 minutes, on that second time, you have to quit and restart the client from the desktop; and usually for the first minute or so, you'd get the small 'trying to update the launcher' - and after that once you did get the launch screen up and typed in your password, 'loading the launcher' and then the patcher checking the client before going to 'Engage' status would take up to another two minutes (when normally, its less then 15 seconds or so on the connection I have.)
Also, NO OTHER internet connectivity was affected (we were using our Fleet Mumble server and not on of us ever got kicked from that server during these disconnects, and in the situations where I described getting the 'attempting to update the launcher' window; I could browse the sites on the web quickly, with a fast response.
Given all that, and the fact we were all 5 getting DCed and were from various parts of the U.S. (west coast, central, and east coast); and no other aspect of our internet connections were affected; I don't think you can blame this rash of disconnects on your or our ISPs.
It's either an infrastructure issue at your datacenter; or an issue with some of the software/hardware on the Holodeck server farm.
PWE ARC Drone says: "Your STO forum community as you have known it is ended...Display names are irrelevant...Any further sense of community is irrelevant...Resistance is futile...You will be assimilated..."
I'm subsequently unable to get past the character selection screen for the next 30 or so minutes.
I've tryed both "Normal" and "Safe" login several times.
The game seems to work fine if I don't try to change area, I belive it's most certainly a software/hardware problem on the servers and not a connection issue.
You know it's not a network connection issue when you see most of your 10+ friends all logout within seconds of each other, or when the entire STF team disconnects all at once.
I've found that if I manually logout before being kicked by the server, I can usually get back in quickly. If the server is allowed to kick me, it takes at least 5 mins or so before I can even reach the "Patch Server" (if restarting STO from the desktop) or the "Account Server" (if I remain in STO and just re-enter my password and relog)
EDIT:
nvm, there it is again ....
Today I joined an STF and immediately suffered from lag and disconnected 2 times. I'm afraid to queue for more because I don't want to cost anyone the optional or simply ruin the run.
The launcher window comes up and stays either all white or "loading. please wait"
or
"Trying to update the launcher"
and in the end "page can not be loaded"
(I notice, this is not the correct thread.)
I am using a NetGear WNA3100 to connect to a British Telecom HomeHub3.
Acer Aspire AX3400 running Win 7 64bit.
Avast Anti Virus.
It does seem to happen more often in high populace areas. First City and the likes. Although it often seems related to if I am trying to chat as well. Very often freezes and get Server error for a few seconds after sending a message in fleet chats or similar. This very often leads to a Disconnect as well.
It is very common at any transitions as well. Whether between sectors or maps.
As others have said I seem to be able to maintain connections between other programmes or systems even. I have tried only having the one PC and STO active but that does not reduce the issue either so it seems hard to think that this is Bandwidth related.
I have not been able to test whether a cabled link will help with this as the HomeHub listed is on another floor and needs around 22 metres of Cat5e to reach.
I do want to take up the Lifetime Sub Offer, but right now this issue is making it really seem like a waste of money if I still cant indulge in anything STF related etc for fear of these near constant disconnects.
If any further detail might help with this please say and I will try to get that info.
Looking at my friends list and their respective IP ranges, there doesn't seem to be any correlation between geo-location and the likelihood of them being disconnected. Admittedly this is a small sample.
The most likely period of time for the DC's to occur seem to be between 9pm and midnight PST. (11pm - 2am, Texas ^-^)
Just got DCed from the game server 3 times in this period; and it does seem to be something specifically localized to the STO server farm as EVERYTIME it happens, I maintain my connection to the Cryptic chat server (which is seperate and communicates between both STO and CO.)
I know this because it takes between 30 to 60 seconds before STO will give me the "Dissconected from Server" pop up box - and drop me back to the login screen; and during those 30 to 60 seconds I can chat with Fleetmates and Teammates just fine (my messages and tells go through to all and I can see their replys - all while the rest of my screen is frozen and the red "Sever Not Responding" message is still counting the seconds.
Funny thing is: I played earlier in the afternoon (1:00 PM - 2:45 PM (PST) from the same location as I was again tonite); and didn't get a single server dropout or disconnect.
PWE ARC Drone says: "Your STO forum community as you have known it is ended...Display names are irrelevant...Any further sense of community is irrelevant...Resistance is futile...You will be assimilated..."
The game is making my computer no longer "see" the router. The computer right next to me is also playing, on the same router, no disconnects / no issues. Ever
*My* computer on the otherhand gets disconnected around every 10 minutes. Once disconnected, my router no longer shows up in my network list (Windows 7, 64bit, as is the computer that works). It will only be available to me again after I reboot my computer. Rebooting the router doesn't even work.
Not an ISP issue, not a router issue. My computer is "banning" the router after a few minutes of STO. I would *love* to find a solution to this. I have *never* encountered an issue like this before and of course I have played other online heavy games on this machine.