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STO Shut's off my computer
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Member, NoReporting Posts: 178,019 Arc User
Just as the Title says, STO Shuts down my computer after a few minuts in earth space dock or going in to a fleet action. Then to be real irritating just at random any other time. It's not my videa card, I just replaced it, same issues.
I was monitoring the voltages and tempatures last time it happened, and nothing dropped or spiked right before it shut off.
The strangest part it that I get no sort of error or warning. One second I'll be in game, the next I'll be staring at a blank screen and the computer will be off.
I was monitoring the voltages and tempatures last time it happened, and nothing dropped or spiked right before it shut off.
The strangest part it that I get no sort of error or warning. One second I'll be in game, the next I'll be staring at a blank screen and the computer will be off.
Post edited by Unknown User on
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It seems like your system may be over heating but without more detail there isnt much I can say.
Agreed. One of the best ways to test this is to try STO out on another computer under your login. Log into the game, move about, see if you can stay online and play. If you can, then I'd look into what the quoted poster said above me. Another thing you'll want to do is: As you enter the game, glance at the time and note it. When you get the boot, look at the clock again. The point of this exercise is to determine if it's happening at a set interval, like every ten minutes or so. This too will help immensely in troubleshooting your issue. You may have to do this test a few times before you pinpoint any specific time or at the very least you can determine if it's random or not. Either way, it'll help a great deal to know if it's based on a specific time or not as something like this is typically related to software conflicts or bad drivers that are called into usage at a specific time.
Good hunting.
I just replaced the video card, still having the same issue. I just used driver sweeper to tottaly remove any traces of old video drivers, still shutting down on me. The real problem is I get no error messages or BSOD. It just turns off like some one pulled the plug, then starts back up.
You can actually prevent the computer from auto-restarting on a critical system crash. If you have Windows 7, do the following.
1. Right click Computer in your Start menu, and select "Properties"
2. On the right side, click "Advanced System Settings"
3. Another window will pop up. Select "Advanced" and look at the third box "Startup and Recovery"
4.Click the "Options" button in that box, and uncheck the box that says "Automatically restart."
You may not actually be seeing the BSOD because it restarts so quickly.
tried that, and tried the one in BIOS. Still shuts off.
I uninstalled STO and Reinstalled it. This has mad the problem worse. Now my computer turns off at the loading page or if I'm luckey enough to get past it when I try to change the resolution to a playable setting.
There's a driver crashing somewhere, though...whether STO is causing the crash, though, or something else remains to be seen. I'd suggest a support ticket with dxdiag logs attached so that the Tech Support guys can take a look at some key system information and come up with something.
You also mentioned a new video card in one of your posts--that (or the driver thereof, which may not be playing nice with STO) may also be causing the issue. Again, a dxdiag log would be most helpful for Tech Support.
Yup, yup and yup. After going through this again, it's starting to sound like a conflict of some kind. Since the computer can allegedly perform "fine" until you log into STO, I'm going with the whole display driver conflict thingy =P Course that's just a guess at the point as the symptoms just don't jive. Which means I'm suspecting there's something else that the OP isn't mentioning, didn't bother to mention or didn't think to mention it.
And now it is fine again.
Ever since the last update / patch, mine too has started rebooting the computer. Never did before, I'll be ingame one minute and the next a blank screen, a quick beep and its doing the ram test and bio checks before it boots back into windows 7.
I'm glad that it isn't just me, but similarly share the frustration, especially when i was a couple of phaser shots away from completing the daily borg invasion!
Do you know if the devs are going to update again anytime soon? Or if theres a way to reverse updates?
Ad'
Perhaps more information can be provided to the community/Dev's instead of making a general observation.
Not all graphics are created equal.
If you take the time to read carefully what the man wrote, he said twice that he has monitored temperatures, and it's not a temp issue.
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So I think the devs should look into this. I've spent a lot of time on this game, and I'd prefer not to have to stop playing for fear of damage to my computer in any way.
Go into the troubleshooting section of the game and turn down your settings to see if you can reproduce the error. Turn everything down to the lowest settings.
If it still occurs and if, as you stated, it is not a temperature issue, then you have a software issue and I would recommend reinstalling the OS and replacing all your drivers with the up-to-date versions. You may wish to try driver updates first to see if that resolves the problem. Try turning the dump file on so you can collect the possible bluescreen error which may indicate a driver issue. Beyond that reinstall a clean OS with updated drivers
If it doesn't occur then it may be that your video card drivers do not know how to process the game commands. May take a driver update only and possibly, you may be using a card that cryptic doesn't support. You might also try using directx 9 instead of directx11 (BETA) in the game's controls if your video driver doesn't fully support directx 11
After all that and you have eliminated software as the culprit...
Go buy yourself a $5 can of compressed air (or use an air compressor that you blow up your car tires with) and remove all the dust and TRIBBLE from inside your computer.. get the power supply, get the fans on your GPU and CPU and basically get all the layers of "insulation" (i.e. dust) off your components that is keeping them warmer than they should.
Make sure your computer has at least 1 inch of space behind it. It is also recommended that you keep your computer on the ground rather than a desk as hot air rises and it is warmer in the room on top of the desk. If your computer is stored in a cabinet portion of your desk with a closed door, open the door.
Make sure all of your fans are working. Check your computer BIOS and make sure that the RPMs are where they should be. If your fans are not spinning very fast or are making a weird sound like they need to be lubricated, replace them. Don't try to lubricate them yourself as it is just better to replace them.
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My computer is shutting down as well when I load STO. I'm fully patched with STO and all of my drivers and such. IT IS NOT A TEMPERATURE ISSUE. If anyone suggests it is temperature I'll slap them silly. My computer does it whether it is just on, been on for awhile, whatever. My computer runs anything else fine, including LOTRO, TOR, and it even ran STO just fine for ages pre F2P but I decided I wanted to come back for F2P and reinstalled from Steam and the only hardware change from then till now is a GPU upgrade.
I'm about ready to just give it up as it's just driving me nuts that I'm having this kind of issue.
Again, my machine IS NOT overheating, just trust me on this. I'm completely updated on all drivers, OS, the game, etc. Again, right after I hit engage on the launcher, I'll see the cryptic full screen loading thingy and the bar going across, then system shuts off.
I have 2 monitors and I don't know if that has any affect on it but if I have to disconnect it or something like that to play now, then I'm done with STO for good. (and yes, I tried with just one plugged in, and no difference)
Thanks for any and all help. And if this is able to be split into a new thread, I'd appreciate it thanks!
Cheap psu?
If it was a power issue, why then does nothing else shut off my system. I actually decided to stress my system so I ran LOTRO and TOR at the same time.... system was fine. The power supply is more than enough. And again, I used to run STO with this same system fine.
No on-board video on the card. nVidia 680i LT SLI.
Could there be an odd hold-over setting from my old video card that is some kind of preference that is doing it? I have done uninstalls and reinstalls since then, but the rest of the data on my comp has stayed the same. Not sure where that data would be though.
Well I also have a CPU gauge going and it's not being hard pressed by STO at that point at all. And I've done much worse to this comp CPU-wise and still it's handled it.
Again, I've run STO before (pre F2P) just fine. It's just since I've tried to come back that I've had this issue.
My husband has just installed the game and keeps getting BSOD.
I have been running the game for a month and just this past week started getting the "display driver" error message.
Can someone who knows something besides "power issue" please answer? Someone from the game's tech dept maybe? I have looked in several threads and have yet to see an official tech answer from someone on the tech team.
Thank you
To help diagnose this we need more than just BSOD and Display Driver.. Please use BlueScreenView (how to use it here)and post what the exact error was, for the display driver go into event viewer and please post the details of the message associated with it.
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Hopefully we can get this working.
P.S. Thank you for not saying it's a power issue :P
I'm not excluding it as a possible cause in the case of sto on the system as its a variable but having more info on the system will help to diagnose the issues further.
Twitter | Blog | Original Join Date: Dec 2007 | Gaming Setup | Raptr Profile | Gamer DNA
The opinions expressed in my posts are my own views and do not reflect on any other entity(s) or person(s) I may or may not represent at the time.