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Forums > Home› Support› PC, Network, and Other Technical Issues› Windows and General: PC, Network, and Other Technical Issues
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Stuck at retrieving list of characters.....

karcornerkarcorner Member Posts: 294 Arc User
edited May 2013 in Windows and General: PC, Network, and Other Technical Issues
It just sits here for a while then it says server has timed out....
Post edited by Unknown User on
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    gypsybladegypsyblade Member Posts: 730 Arc User
    edited July 2012
    Having the same issue here
    YDeXbrl.png
    https://twitch.tv/Gypsy_Blade
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    modaflankermodaflanker Member Posts: 8 Arc User
    edited July 2012
    Same here.

    Anyone able to get in without timing out from the server? Lets see if this is affecting us all or just some of us.

    I expect this just to be a temporary glitch that will be resolved soon as the server just started, but its good to have this thread to be sure everything is OK.
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    joshl7889joshl7889 Member Posts: 149 Arc User
    edited July 2012
    im having the same problem
    *Me*Why don't you just step away from the weapons console. You and I both know that you couldn't hit that cube, even if it was right in front of us.
    *Junior Tactical Officer* But sir the cube IS right in front of us.
    *Me* EXACTLY! Its right in front of us and you still missed it! Just step away from the console.
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    roman1229roman1229 Member Posts: 185 Arc User
    edited July 2012
    I tried 3 times and it locked up at retrieving the maps.
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    soulwarrior78soulwarrior78 Member Posts: 541 Arc User
    edited July 2012
    Same here. After a min or so it just kicks me to the login screen saying "Connection to the login server timed out."
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    kerlaakerlaa Member Posts: 0 Arc User
    edited July 2012
    Same problem here.
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    imperialmirrorimperialmirror Member Posts: 147 Arc User
    edited July 2012
    Same here also
    1Wv2pWK.gif
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    grtiggygrtiggy Member Posts: 444 Arc User
    edited July 2012
    i am having the same issue also, checked my firewall and no problems there could this be a PWE account issue?
    "...just look at my track record for making the improvements that I said we would with the KDF and judge by that." - Dan Stahl
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    roth30roth30 Member Posts: 13 Arc User
    edited July 2012
    same issue here
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    gavriil1983gavriil1983 Member Posts: 73 Arc User
    edited July 2012
    yep. Me thinks the server went and crashed like a syrian fighter jet in israeli controlled airspace.
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    erockererocker Member Posts: 0 Arc User
    edited July 2012
    All the servers are getting slammed. If you're lucky to make it past "retrieving character", it may hang on the "loading map" screen.
    [SIGPIC][/SIGPIC]
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    alisterfiend1alisterfiend1 Member Posts: 0 Arc User
    edited July 2012
    same issue here
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    phelproofphelproof Member Posts: 1 Arc User
    edited July 2012
    same issue for me - I've tried several times and even rebooted my computer.

    Sad Panda :confused:
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    joenatljoenatl Member Posts: 0 Arc User
    edited July 2012
    I too am stuck at retrieving character
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    defalusdefalus Member Posts: 4 Arc User
    edited July 2012
    erocker wrote: »
    All the servers are getting slammed. If you're lucky to make it past "retrieving character", it may hang on the "loading map" screen.

    Exactly where I am, stuck at 40%. :(

    But it is a season launch, trouble to be expected.
    __________________________________________________
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    karcornerkarcorner Member Posts: 294 Arc User
    edited July 2012
    Stuck now at 500 seconds server not responding and going. I can not quit it unless I ctrl alt del and I would hate to do that, but I guess I must.
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    martydartymartydarty Member Posts: 45 Arc User
    edited July 2012
    I also have the same problem but i think it will take time as im sure everyone is login so its a patiance game now im sure :)
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    karcornerkarcorner Member Posts: 294 Arc User
    edited July 2012
    If I am correct last time they had a que you joined, that made sense, this does not...
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    mrrshamrrsha Member Posts: 0 Arc User
    edited July 2012
    same problem... cmon guys,i want to make stuff explode :(
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    emoejoeemoejoe Member Posts: 229 Arc User
    edited July 2012
    same thing, not cool
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    githnaurpwegithnaurpwe Member Posts: 6 Arc User
    edited July 2012
    Same here - get to 40%
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    karcornerkarcorner Member Posts: 294 Arc User
    edited July 2012
    Have not heard anything from them at all. 800 seconds waiting for server. I guess ctlr alt del time!
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    karcornerkarcorner Member Posts: 294 Arc User
    edited July 2012
    I just got in, right at the 800 second mark it let me in.
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    modaflankermodaflanker Member Posts: 8 Arc User
    edited July 2012
    karcorner wrote: »
    I just got in, right at the 800 second mark it let me in.

    Nice to hear your patience paid off right before you made a mistake!

    I haven't even gotten past Retrieving List of Characters AT ALL.

    And I've been repeating the login over and over since the server opened.
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    muttkickermuttkicker Member Posts: 2 Arc User
    edited July 2012
    I was having the same problem - stuck on the "Retrieving" screen until it timed me out.

    I've tried multiple restarts and tried hitting the patcher.exe, but now the patcher won't even run. Yep, hit the exe and .... nothing. The STO icon appears on the taskbar but no patcher window,

    (shrug)
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    torsten1009torsten1009 Member Posts: 454 Arc User
    edited July 2012
    Maybe it is better to be unable to log in... The game is really slow, it took 3 minutes from purchasing an EV-Suit in the D-Store until it was delivered. The same problems are occuring at accepting missions, turning in missions, opening reward-packs and if you are lucky, you'll be kicked after doing 2 missions on Nukara-Prime (the new Invasion-Zone).

    Now I'm having the same problem as the rest of you and the following one:
    http://sto-forum.perfectworld.com/showthread.php?p=4738661#post4738661
    [SIGPIC][/SIGPIC]
    If Star Trek Online was an Open-Source (GPL) Game, we would have a low-grind fork.
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    wakka69wakka69 Member Posts: 6 Arc User
    edited July 2012
    i got in after about a hour in a half of trying wth is with this. did they lower the amount of ppl that can be logged in?
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    tarintdftarintdf Member Posts: 4 Arc User
    edited July 2012
    I get to retrieving characters then the game crashes to desktop. *sigh* :(
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    yawnewiyawnewi Member Posts: 22 Arc User
    edited July 2012
    same. crashes back to desktop at "Retrieving Characters" screen.
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    avitrekavitrek Member Posts: 0 Arc User
    edited July 2012
    Crashing for me, too. I sent a ticket through the website, and got the following response (amazingly, surprisingly quickly):



    Hello!

    The servers were down but should work fine now. Please try again, or try again later, since many users are still entering the game.

    Please try the following and see if they help resolve your issue.

    In the Launcher, go to Options and check 'Disable On-Demand' patching. See if this works.

    You can then try to 'Force-Verify' to make sure your files are not corrupt or missing.

    You can also try to run in Safe Mode as well.

    Here are some other possible solutions if you have not already done so:

    Make sure the game and your drivers (graphics, network, sound, motherboard, etc) are fully updated.

    You may have to be on a Windows Admin account, or have Run as Admin access to be able to download, install, update, and run the game. If on Windows Vista or 7, you may have to change the level of your UAC settings or turn them off temporarily.

    You can try adding the game folder/files to your exceptions list in your antivirus and firewall software. Please see the help menu or support website for the software that you use if you aren't sure how to do it.

    At your own risk, you may have to disable your antivirus, firewall, and other security software temporarily while you download, install, update, login to, and play the game. Sometimes the security software will block it or throttle it, no matter what you try or even if you try to add exceptions for the game files in your security software.

    Stop any processes that may be interfering with the networking and causing issues with your connection.

    Remove/Uninstall any unnecessary programs such as toolbars or Pando Media Booster. You may also need to close programs such as Teamviewer.

    You may need to uninstall the game, making sure to remove any excess files, then re-install it.


    If the above does not work, please respond with answers to the following:

    1) What exactly did you try from the above, and what were the results? (If you have tried them already, let us know exactly which you have tried)





    I tried all of that, but doesn't help me. I responded to them, and said so, but maybe (Just maybe) one of these things will help one of you get in. GOOD LUCK! :)
    [SIGPIC][/SIGPIC]
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