I apologize, but naturally I am unable to share the particular details surrounding correspondence with one of our customers. However, on a more high level note, I am able to share the following:
1.) The Liberated Borg Captain is for pre-order Lifetime customers
2. ) Our Support Team only grants items to players when they should have received the item, but did not (generally due to some technical issue)
3.) We care very much about our players. We care about individuals, but we also care about being fair to our player base as a whole.
4.) The OP earned the unlock through legitimate means.
In the event that a player tries to scam us, we will generally place their account on a temporary suspension. As always, if the account has a history of previous disciplinary actions, the penalty is increased accordingly.
-Destra
They are very selective in granting Lifetime Borg retroactively, after reading this Thread i tried to submit a Ticket since i tried to buy the Lifetime Subscription ~ 30-31.January with my Credit Card, unfortunately Barclaybank suspected Credit Card Fraud and "Locked" my Credit Card Instataneously (there *must* be records aomewhere in the billing departement) , i was unable to get my Card "back to working condition" during the weekend.
So i tried it now in hope to get at least the Borg.
All i got was this:
Update, Unfortunately we are unable to assist you in this request, the pre-order lifetime subscription offer ended 11:59 February 1st 2010 PST. If you have any further questions regarding your account then please contact us again. Regards, Cryptic Studios Support
*sigh* so no Liberated Borg for me.
(seems that the case of Cryptic not "trustwothy" enough to cause my Bank to Lock my Credit Card isn't Case No 2 "technical issue")
So there you have it folks, been days now. I would say that shows there is credence to this thread! It is looking like I will have to call billing after all.
Like I won't put the results in this thread. What all am I asking about folks? What items? I need a list.
I will ask what items are still available for "grabs", and which ones I qualify for. Then I will make a thread on those items, and that contacting billing gets them.
I will include CC's of all correspondence. (Or a DEV could make this easier, and just post!)
I bet THAT happens :rolleyes::rolleyes:
I PM'd Destra for clarification the same day you did and this far have not been responded too.
I PM'ed phoxe who directed me to send to another E-mail that just gave me this generic reply...
Thank you for sending us an email with your concerns!
The Liberated Borg is currently only available as a benefit to players who
pre-ordered a Lifetime Subscription to Star Trek Online. Although Lifetime
Subscriptions are still being made available for purchase, they no longer come
with the limited edition Liberated Borg.
You may be able to find assistance with similar questions by seeking out the
assistance of other players in game or visiting the official forums which can
be reached through the Community link at the top of the launcher.
Still no response to my mail. AND no response in the thread...
What's going on here DEVs? What are the other ways for getting the Borg Captain, since I have established that pre-ordering the LT is NOT the only way to get the LT Borg.
It's unlikely you're getting a response, as it appears that you are demanding for 'private' communications between Cryptic and a customer...
They might have also received it because the LIFETIME PRE-ORDER was UNAVAILABLE because they purchased their PREORDER copy from a brick and mortar store like Gamestop.
Many Gamestops did NOT hand out the pre-order codes for Star Trek Online even when a person pre-ordered it MONTHS prior to the release.
Store reps a lot of times are uneducated or did not receive any allotment of codes.
You HAD to have a pre-order code in order to participate in the Liberated Borg Captain preorder.
You can't fault that person for that if that is the case and they purchased a lifetime the first week of the game's launch.
There were CLEARLY major issues with it prior to launch and thus they might have made adjustments accordingly.
They might have also received it because the LIFETIME PRE-ORDER was UNAVAILABLE because they purchased their PREORDER copy from a brick and mortar store like Gamestop.
This is NOT the case, please read the linked threads.
Interesting, guess there is clout to this after all. Never got a response from the PM's, though if people were reading the thread there was another type of response.
So there you have it, grab your free Borg!
Oh, and I bet someone goes on vacation again...Disneyland was awesome! (For those that wondered)
Interesting, guess there is clout to this after all. Never got a response from the PM's, though if people were reading the thread there was another type of response.
So there you have it, grab your free Borg!
Oh, and I bet someone goes on vacation again...Disneyland was awesome! (For those that wondered)
Well, not exactly free, you still need to have a lifetime sub to get that.. And are lifetime subs still avaible?! Geesh.....
Well, not exactly free, you still need to have a lifetime sub to get that.. And are lifetime subs still avaible?! Geesh.....
True true, but you do not need to have pre-ordered your LT sub to get it. The three examples in this thread show that, as well as the "response" that was received from the higher ups.
(Implied consent, cause getting a definitive answer out of these people is like pulling teeth.)
I saw this also and it stinks to high heaven in my opinion, I PM'd Destra for clarification unfortunately I was ignored I am just wanting to know what the other legitimate way to get this offer is, besides the one I had to squeeze blood out of a turnip to subscribe to in the beginning?
I think it is a reasonable request, I have seen the evidence offered and it does not add up.......
Cryptic documentation states you had to purchase a Pre order/Prelaunch LTS and game.
I would like to know what are the other legitimate ways to gets this offer?
I PM'd Destra for clarification unfortunately I was ignored I am just wanting to know what the other legitimate way to get this offer is, besides the one I had to squeeze blood out of a turnip to subscribe to in the beginning?
I wrote two Tickets, the last answer i got from support (billing?) was a guide how to edit and close my own Tickets.
I think we should start the STO Accountability Council, to make sure players are dealt with fair and Cryptic is not sneaking people in the back door unfairly, maybe some oversight?
I think we should start the STO Accountability Council, to make sure players are dealt with fair and Cryptic is not sneaking people in the back door unfairly, maybe some oversight?
What is it the Borg are fond of saying...you know...resistance is "something"......what's that word.....it's on the tip of my fingers.....oh yeah!!!
From reading this thread I gather that someone who may have not pre-ordered an LT sub got a Borg captain.
So?
Why can't anyone who is will to pay have a Borg?
You don't think that having something in a video that no one else can get makes you special or cool? Do you? I don't think you do. If people who want to buy Borgs can. Then they'll be happy. That's good. Cryptic will get some cash. That's good too. Looks like win, win to me. So what's the problem?
So... with this logic I can get a LT CO account setup and get the Mirror Universe costume unlocked for this game? As well as anything offered for pre-order LT CO accounts?
Okay, so you're not saying that no one else should be able to get a Borg captain.
You feel that you were promised something and it didn't exactly go the way you thought it would?
Am I right?
I'll bow into this one,
Playable Borg Captian is the only promotion benefit that has NOT been userped into some other promotion. they already took the efficient trait and added it to Alien. Borg should STAY lifetime, but they should allow NEW lifetimers ($299.00 purchase price) to get it as well. From what I hear billing is already doing this on a "case by case" basis.
"Joined Trill" Captian is a Deluxe edition promotion. If you want Joined Trill you have to buy and/or add the deluxe edition to your account.
"Borg Bridge Officer" is the Amazon Promotion. same goes here
And I could go down the list. These are items that make every edition unique. If you want one of the bonuses you need to buy that edition. End of story. Want Playable Borg, BUY THE LIFETIME SUB ! ! !
1) My personal stance, being a pre-order LT sub (IE "Lawful" Borg Captain)
I think it is a GREAT thing they are doing! Though the shady "behind-closed-monitors" is what I have an issue with.
LET people know that they can still get their Borgs. I highly enjoy my main character (A Borg) and I want other people to enjoy the game, so it has a chance (slim, maybe) to become a success.
The main point is this, and the real issue:
WHY is Cryptic being deceptive about this? WHY won't they answer any questions about this?
So we should stop bickering and arguing about who gets who, and settle for the information on why and how to get our huge tracts of land.
You mean everyone else will be an unlawful Borg captain?
Borg pirates! Cool
I'll buy that for a dollar
I just used that word for lack of a better. (Hence the "quotes", which says the word isn't really what it means. Sorry for the confusion.)
I'd buy that for a dollar too! As long as you stay out of trouble. And remember, They'll fix this, they fix everything. And this situation, dead or alive, will be going with them.
LET people know that they can still get their Borgs. I highly enjoy my main character (A Borg) and I want other people to enjoy the game, so it has a chance (slim, maybe) to become a success..
Ah, I see now. You want everyone to know they can still get a Borg.
Ah, I see now. You want everyone to know they can still get a Borg.
Windex on my glasses works wonders.
Well, more or less
And, don't worry. It is most likely my posts that are confusing. I am terrible at "text communications", no voice inflections nor body language. (All that is left up to the readers.)
Also, when they answer this question, we get an answer on how to get a Galaxy X, Red Matter, MUUs, the whole shebang. Think about it, if folks who do not "qualify" for the Borg can get it...that means either
1) There are unknown "Qualifications" (What other items have these qualifications?)
2) These folks "rooked" the system, and are still enjoying their rooking.
2) These folks "rooked" the system, and are still enjoying their rooking.
And the word from above? "..."
And thats the reason i wrote my tickets!
They ADMITTED that they don't fulfill the requirements and still got the Borg.
(I wonder how many times this happened the "silent way")
Since those of us that pre-ordered our lifetime sub are technically "founders", they could just give us a longevity/founder reward and let us play an even more rare race in the Star Trek multiverse: a founder. Special animations, powers, options, (ALL model options from ANY race due to shape-changing abilities)... if they did this, I would be fine with them giving Borg captains to C-store buyers... for a much higher price of course (4-5k perhaps?)
Since those of us that pre-ordered our lifetime sub are technically "founders", they could just give us a longevity/founder reward and let us play an even more rare race in the Star Trek multiverse: a founder. Special animations, powers, options, (ALL model options from ANY race due to shape-changing abilities)... if they did this, I would be fine with them giving Borg captains to C-store buyers... for a much higher price of course (4-5k perhaps?)
/2cents
You are not founders.
All you did was buy the game before everyone.
So, you got your borg before everyone.
Now, stop.
Jesus.
Since those of us that pre-ordered our lifetime sub are technically "founders", they could just give us a longevity/founder reward and let us play an even more rare race in the Star Trek multiverse: a founder. Special animations, powers, options, (ALL model options from ANY race due to shape-changing abilities)... if they did this, I would be fine with them giving Borg captains to C-store buyers... for a much higher price of course (4-5k perhaps?)
/2cents
/signed thats the race i wanted to play in the first place being a founder would rock and since they are giving away borg like they're free we should get a new race for those of us that preordered as the borg was supposed to be a special one time deal
Comments
They are very selective in granting Lifetime Borg retroactively, after reading this Thread i tried to submit a Ticket since i tried to buy the Lifetime Subscription ~ 30-31.January with my Credit Card, unfortunately Barclaybank suspected Credit Card Fraud and "Locked" my Credit Card Instataneously (there *must* be records aomewhere in the billing departement) , i was unable to get my Card "back to working condition" during the weekend.
So i tried it now in hope to get at least the Borg.
All i got was this: *sigh* so no Liberated Borg for me.
(seems that the case of Cryptic not "trustwothy" enough to cause my Bank to Lock my Credit Card isn't Case No 2 "technical issue")
I PM'd Destra for clarification the same day you did and this far have not been responded too.
But a generic reply that contains the word 'only' in there. So that does provide some clarity that Pre-Order is the only legitimate way to get it.
Many Gamestops did NOT hand out the pre-order codes for Star Trek Online even when a person pre-ordered it MONTHS prior to the release.
Store reps a lot of times are uneducated or did not receive any allotment of codes.
You HAD to have a pre-order code in order to participate in the Liberated Borg Captain preorder.
You can't fault that person for that if that is the case and they purchased a lifetime the first week of the game's launch.
There were CLEARLY major issues with it prior to launch and thus they might have made adjustments accordingly.
Well, considering I told them NOT to divulge that information
Just divulge the other ways to get the liberated Borg, because all THREE of my examples DID NOT PRE ORDER the lifetime sub.
How did they get the Borg? Only a DEV can answer that, and THAT is why they are not in this thread. Because all answers lead to a sticky situation.
1 They will have to take back Borgs
2 They will let them keep Borgs (upsetting lifers)
3 They will do nothing <--Most likely
Number 3 has the least amount of flak, because we are left "wondering". Needless to say, I am watching the threads like a hawk now.
This is NOT the case, please read the linked threads.
Interesting, guess there is clout to this after all. Never got a response from the PM's, though if people were reading the thread there was another type of response.
So there you have it, grab your free Borg!
Oh, and I bet someone goes on vacation again...Disneyland was awesome! (For those that wondered)
Well, not exactly free, you still need to have a lifetime sub to get that.. And are lifetime subs still avaible?! Geesh.....
True true, but you do not need to have pre-ordered your LT sub to get it. The three examples in this thread show that, as well as the "response" that was received from the higher ups.
(Implied consent, cause getting a definitive answer out of these people is like pulling teeth.)
I think it is a reasonable request, I have seen the evidence offered and it does not add up.......
Cryptic documentation states you had to purchase a Pre order/Prelaunch LTS and game.
I would like to know what are the other legitimate ways to gets this offer?
One of them just listed the products he bought, so maybe spending 7-800$ is enough.
But it still isn't fair, not to the original lifetimers, nor to the lifetimers after 02.02..
(reminds me of "Animal Farm", all late-lifetimers are even, but some are more even)
I wrote two Tickets, the last answer i got from support (billing?) was a guide how to edit and close my own Tickets.
What is it the Borg are fond of saying...you know...resistance is "something"......what's that word.....it's on the tip of my fingers.....oh yeah!!!
FUTILE
Would be nice though, wouldn't it?
So?
Why can't anyone who is will to pay have a Borg?
You don't think that having something in a video that no one else can get makes you special or cool? Do you? I don't think you do. If people who want to buy Borgs can. Then they'll be happy. That's good. Cryptic will get some cash. That's good too. Looks like win, win to me. So what's the problem?
Okay, so you're not saying that no one else should be able to get a Borg captain.
You feel that you were promised something and it didn't exactly go the way you thought it would?
Am I right?
lol
I'll bow into this one,
Playable Borg Captian is the only promotion benefit that has NOT been userped into some other promotion. they already took the efficient trait and added it to Alien. Borg should STAY lifetime, but they should allow NEW lifetimers ($299.00 purchase price) to get it as well. From what I hear billing is already doing this on a "case by case" basis.
"Joined Trill" Captian is a Deluxe edition promotion. If you want Joined Trill you have to buy and/or add the deluxe edition to your account.
"Borg Bridge Officer" is the Amazon Promotion. same goes here
And I could go down the list. These are items that make every edition unique. If you want one of the bonuses you need to buy that edition. End of story. Want Playable Borg, BUY THE LIFETIME SUB ! ! !
Sounds fair to me.
/signed
Just to be on topic:
1) My personal stance, being a pre-order LT sub (IE "Lawful" Borg Captain)
I think it is a GREAT thing they are doing! Though the shady "behind-closed-monitors" is what I have an issue with.
LET people know that they can still get their Borgs. I highly enjoy my main character (A Borg) and I want other people to enjoy the game, so it has a chance (slim, maybe) to become a success.
The main point is this, and the real issue:
WHY is Cryptic being deceptive about this? WHY won't they answer any questions about this?
So we should stop bickering and arguing about who gets who, and settle for the information on why and how to get our huge tracts of land.
You mean everyone else will be an unlawful Borg captain?
Borg pirates! Cool
I'll buy that for a dollar
I just used that word for lack of a better. (Hence the "quotes", which says the word isn't really what it means. Sorry for the confusion.)
I'd buy that for a dollar too! As long as you stay out of trouble. And remember, They'll fix this, they fix everything. And this situation, dead or alive, will be going with them.
Windex on my glasses works wonders.
Well, more or less
And, don't worry. It is most likely my posts that are confusing. I am terrible at "text communications", no voice inflections nor body language. (All that is left up to the readers.)
Also, when they answer this question, we get an answer on how to get a Galaxy X, Red Matter, MUUs, the whole shebang. Think about it, if folks who do not "qualify" for the Borg can get it...that means either
1) There are unknown "Qualifications" (What other items have these qualifications?)
2) These folks "rooked" the system, and are still enjoying their rooking.
And the word from above? "..."
Same here. We must both be old farts.
And thats the reason i wrote my tickets!
They ADMITTED that they don't fulfill the requirements and still got the Borg.
(I wonder how many times this happened the "silent way")
/2cents
You are not founders.
All you did was buy the game before everyone.
So, you got your borg before everyone.
Now, stop.
Jesus.
/signed thats the race i wanted to play in the first place being a founder would rock and since they are giving away borg like they're free we should get a new race for those of us that preordered as the borg was supposed to be a special one time deal