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Lifetime Borg, and GETTING it with lifetime subs
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Member, NoReporting Posts: 178,019 Arc User
I do not endorse contacting billing for anything other than support. This thread is to point out that there are people getting the Lifetime Borg by contacting billing. Destra has said that at least one of them was legitimate, yet we know (from their thread) that they did NOT pre-order the lifetime sub. Yet, in those threads, it is shown that both OP's are new LTimers and both OP's now have Borg after "contacting billing".
Cryptic is giving out Borg Captains to NEW Lifetime subscribers.
I am highly confused, and a little miffed. Hence this thread. Please read all relevant info, one of the threads is locked at a few pages, the other is small as well.
This is in relation to these two threads:
http://forums.startrekonline.com/showthread.php?t=158839
http://forums.startrekonline.com/showthread.php?t=159266
I know you can't let us know those "legitimate means" but I thought the other folks that play your game would like to know that they too can get the Liberated Borg by just calling billing.
Destra says, that the OP got it legitimately.
Since we are talking about the Borg Captain, here is legitimate:
1) Pre-order a Lifetime sub
Here is what the OP of that thread did:
As you can see, the OP of that thread just bought a LT sub. Did NOT pre-order it. A few posts later, after the OP is told to "contact billing" by another member (not Mod, or Dev, just another old fashioned member):
This let's us know that the stipulation to getting the Borg Captain is just having a LT sub. Does it not? Then how about the other thread:
Now this OP doesn't let us know they got the Borg Captain, but the Captain's database does!
http://www.startrekonline.com/character_profiles/828772/view
Here we have 2 people ADMITTING THEY DID NOT PRE-ORDER the LT sub, yet they contact billing and get the Borg Captain.
Then Destra says that they qualified, well then that means anyone with a LT sub qualifies for a Captain Borg. Because that is ALL the OP's of those two threads did.
So there you have it, just contact billing (if you have a LT sub) and you can get the Borg Captain unlocked. These two did it, as well as several others!
Of course, Mods, if I am incorrect please feel free to point out how those OPs of those threads qualify for the LT Borg Captain.
UPDATE 5/24/10: No word from Mod/Devs yet. Heading out and about today, so when you think "Where is the OP" the answer is "Disneyland". <-Honest!
UPDATE 6/04/10: We had word, I would talk about it here but it is against the ToC. Needless to say, it appears that the Borg is indeed available by this method.
Cryptic is giving out Borg Captains to NEW Lifetime subscribers.
I am highly confused, and a little miffed. Hence this thread. Please read all relevant info, one of the threads is locked at a few pages, the other is small as well.
This is in relation to these two threads:
http://forums.startrekonline.com/showthread.php?t=158839
http://forums.startrekonline.com/showthread.php?t=159266
(Color/bolding done by myself.)Hey All!
I apologize, but naturally I am unable to share the particular details surrounding correspondence with one of our customers. However, on a more high level note, I am able to share the following:
1.) The Liberated Borg Captain is for pre-order Lifetime customers
2. ) Our Support Team only grants items to players when they should have received the item, but did not (generally due to some technical issue)
3.) We care very much about our players. We care about individuals, but we also care about being fair to our player base as a whole.
4.) The OP earned the unlock through legitimate means.
In the event that a player tries to scam us, we will generally place their account on a temporary suspension. As always, if the account has a history of previous disciplinary actions, the penalty is increased accordingly.
-Destra
I know you can't let us know those "legitimate means" but I thought the other folks that play your game would like to know that they too can get the Liberated Borg by just calling billing.
Destra says, that the OP got it legitimately.
Since we are talking about the Borg Captain, here is legitimate:
1) Pre-order a Lifetime sub
Here is what the OP of that thread did:
(Color/Bolding done by myself.)Simply put if you Buy a lifetime sub you do not get the borg captain anymore.
Yes I understand it was a promotion at the start of the game but since I was between jobs their was no way I could afford to purchase it for $250 when it was offered. However I am now able to buy lifetime for $299, and I get most of the other "Career Officer Perks" however I am not able to get the Player Borg, and this bothers me a bit since I am Paying more for the Subscription then when it was offered with the Borg, on top of that all the Pre-Order Bonuses are still available with purchase of the right copy of the game... oh and the price has been reduced from all the vendors with Special Perks.
My point I am paying more and not getting the perk for Lifetime and Anyone just now getting in the game is paying less and still getting the perks...
I do not feel this is fair.
As you can see, the OP of that thread just bought a LT sub. Did NOT pre-order it. A few posts later, after the OP is told to "contact billing" by another member (not Mod, or Dev, just another old fashioned member):
latest update ...I have Borg. Cryptic Cares after all.
This let's us know that the stipulation to getting the Borg Captain is just having a LT sub. Does it not? Then how about the other thread:
I just purchased the lifetime account, I see no option to create a liberated borg character, how might I accomplish this?
Thanks
Now this OP doesn't let us know they got the Borg Captain, but the Captain's database does!
http://www.startrekonline.com/character_profiles/828772/view
Here we have 2 people ADMITTING THEY DID NOT PRE-ORDER the LT sub, yet they contact billing and get the Borg Captain.
Then Destra says that they qualified, well then that means anyone with a LT sub qualifies for a Captain Borg. Because that is ALL the OP's of those two threads did.
So there you have it, just contact billing (if you have a LT sub) and you can get the Borg Captain unlocked. These two did it, as well as several others!
Of course, Mods, if I am incorrect please feel free to point out how those OPs of those threads qualify for the LT Borg Captain.
UPDATE 5/24/10: No word from Mod/Devs yet. Heading out and about today, so when you think "Where is the OP" the answer is "Disneyland". <-Honest!
UPDATE 6/04/10: We had word, I would talk about it here but it is against the ToC. Needless to say, it appears that the Borg is indeed available by this method.
Post edited by Unknown User on
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Further proof from one of the OP's, they did not Pre-Order their LT sub, yet they still qualify for the Liberated Borg. Why? Who else qualifies? What other items do we qualify for? Anyone?
I see now, if I pay you lots of money I can just ask for any old reward?
Since the OP of both referenced threads was just a LT member, one of them a NEW LT member. That shows us that the only stipulation for the Borg Captain is being a LT member.
EDIT (That, without any response from the higher ups, shows us that the only stipulation for the Liberated Borg, is being a LT member.)
I understand why they don't want this to get out, because it will apply to OTHER ITEMS! That's right, if this has "secret provisions" then so do those other items. Once we get an answer in this thread, I am going to call billing up and verify the answer. I am also going to ask what items are available for "grabs", considering people are mentioning they can get the "Red Matter" from billing calls as well.
(Oh, I count locking/deleting/1984ing as an answer btw)
EDIT (Afterthought)
From that MOD quote from earlier: Then why the silence in here? What is going on? Why are people that did NOT pre-order the LT sub qualified to get the Liberated Borg? (IE What is the "secret stipulation" since we were told that you HAD to pre-order the LT sub.)
So did I, while he was online.
Never got a response, waited for an hour (at least). Though they may have not checked their mail...
That was the official word in the Borg thread. You participated in that thread, I don't see what is "off". Destra was pretty clear, as was the OP of both of the threads.
Bear with me please, I may just be having reading difficulties.
EDIT (To add)
I linked all the relevant information for readers, just check the other threads and make your own assessments...
not to sound like a total d-bag, but from my experience, yeah, that's how things work. In the US, at least... You reward customer loyalty. It's kind of a perk, I suppose.
Look at it like this: You work at a fancy Hugo Boss store in a popular, upper-class mall, say... you have a customer that frequents your shop. You happen to be the only one there that day, and this customer drops some crazy bills. Next time this customer comes in, you know they're going to be good to you, both commission-wise and loyalty-wise. After one or two good experiences, excellent customer service and the like, suddenly this customer becomes _your_ customer. They ask for you on the phone, they ask for you when they come in the store, etc.
Now, what if there are some other people, people that just came in, and are buying socks... you better believe you're gonna let the big spender/'personal client' finish their transaction before you help the sock people.
Maybe that got too obtuse. How about this: You tip the doorman at the club? You get in before everyone else. You know the doorman at the club? You get in before everyone else.
At times it may seem really stupid and unfair, but it seems to be the way things work.
Thanking a loyal customer with a perk here and there really isn't that rare.
d3n
I think you misunderstand. I was asking a question, trying to find meaning in that thread. That was the only post I could come up with that explained why they would be picked.
Also, if this is the case then I have no issues. I know how business works, believe me! (Oh, and I have money too, so I can get them items!)
I just want to know what the deal is, if that makes sense. Sensationalism aside, I don't care if they are giving out the Borg, or MU uniforms, or whatever. I just want to know what I have to do to get them IF they are handing them out. Since the OP of both of those threads were talking about fairness, I think I should be given the chance to spend the $1k to get those items too. Though maybe less, since some are on dead games...
EDIT (For DEVs/MODs)
Please, if this all ends up being bad communication with billing then say so! I understand there are many threads you have to monitor, I am willing to accept that you may have "not read" those threads before making judgment. You, unlike the reward, are NOT Borg. Chalk it up to bad communications, and I can edit all these posts I have made (except the locked ones) and poof! Oh yeah, I will apologize too, if this is what it ends up being. (This is a big Borg mess, from my perspective.)
They might make an exception for an account that was preordered last year, maybe participated in both closed or open betas, kept account active without interruption, and THEN purchased the LTS as soon as they could afford.
This would not mean EVERYONE who asks would get it, but rather case-by-case.
However, unless they want an avalanche of cases, they may still want to clarify what the legitimate terms actually were.
:cool:
lol, good point, in that cause, I second that and add to it the holographic BO.
What's going on here DEVs? What are the other ways for getting the Borg Captain, since I have established that pre-ordering the LT is NOT the only way to get the LT Borg.
You see, my posts, they have proof behind them. Did you read the linked threads?
Wow! What happened to: Guess it only applies to others...oh and others with proof not hearsay!
EDIT (To Teach)
Speaking of "false logic" http://en.wikipedia.org/wiki/Denying_the_correlative
Me: "Either Cryptic is giving these out or they aren't, which is it?" Poster: "you are assuming that there isn't a magic way to get the Borg." In the context of the question this is not a valid alternative: Regardless of the existence of "magic ways", Cryptic is either doing this or not. <--THEY ARE doing this
I want to know WHY, and how do I get my share?
Amazon still has it regardless of them saying they don't. Go here: http://startrekonline.com/retail and click "Details" and tell me what it says. It says you get a Borg Bridge Officer. If you click "Buy" and purchase directly from Amazon you will get the Borg Bridge Officer. If for some reason you don't, contact Cryptic Billing Support and they will fix it.
The same goes for all the retailers listed on that page, if you order and don't get the stated reward, contact billing support.
For the record, I ordered a 2nd copy of the game from Amazon on April 29, 2010. The Borg Bridge Officer offer/logo was on the box's and manual's cover art and applying the retail code to my existing account unlocked the Borg BO without issue.
We are discussing the Borg Captain. OR Liberated Borg Human, that was advertised as a pre-order LT sub item only.
Sorry for the confusion.
I know what you are discussing. I simply answered the persons question. I'm sorry that confused you.
So you took my thread off topic, then throw a comment like that out? Care to point out on your site where it says how one can get the Liberated Borg Captain without pre-ordering a LT sub?
(Remember, you have to pre-order the sub BEFORE the game goes live.)
As for the Amazon and other offers, why buy them if there is a chance you can just "contact billing"? (Hence why I want the topic to stay ON, your information may be flawed. One may just have to "contact billing".)
Remember, any official answer I receive here will be checked through billing, as stated in the OP of this thread.
EDIT (To Update)
Heading out for the Disneyland! Hopefully there will be some answers when I get back. I hope this is just a case of folks "getting past" billing/support and there aren't really some "hidden ways" to get this (these) item(s).
Ignore the messenger, read the message.
Contacting Billing Support without proof of purchase will get you nowhere.
According the original offer, you had to pre-order the game and buy the lifetime before Feb. 2 to get the Liberated Borg Captain. All the other offers were worded similar as well, pre-order from Amazon get a Borg Bridge Officer, pre-order from Wal-Mart start with 500 skill points, pre-order from Best Buy get a Rivera Tribble, etc., etc.
All the latter offers are still good and can be obtained by providing Billing Support proof of purchase should your retail key not outright unlock the special item. This being the case, why should the Liberated Borg Captain be treated any different? If calling Billing Support and providing proof of purchase at the appropriate retailer gets you the retailer's special item regardless of when you purchased the game then calling Billing Support and providing proof of purchase of your lifetime subscription should get you a Liberated Borg Captain. Cryptic cannot, or rather should not, ignore pre-order status in some cases and adhere to it in others. They need to be consistent. And since they've already gone down the path of ignoring pre-order status they should continue to do so until they put up a big announcement that after a certain date the perks will no longer be available.
Until then, contact them, provide your proof of purchase, and enjoy your perk.
I can't even say I'm a surprised by this. The minute they decided to keep the LTS option open indefinitely people were bound to complain about not getting the same benefits those that preordered did. This wouldnt have happened if they had kept the LTS option limited time.
As a customer, this says two things to me. First, you can't trust words like "exclusive" or "unique". They are nothing more than adjectives that mean nothing. Secondly, when Cryptic offers something through a promotion, don't buy it. Don't participate. Complain on the forums, complain to CS, complain to anyone that will listen and they'll give it to you.
And in the interest of full disclosure, I don't care if other people have Borg captains. What I care about is when I bought my LTS, it was with the understanding that it was for a limited time and once the offer expired it was over. Little did I know.
Every advertisement and/or sale is always touted as being limited time for the sole purpose of creating a sense of urgency -- so that you will rush out and spend your money. The verbiage does not say they will never have another ad or sale in future or that the future ad or sale will not be exactly the same.
I really cannot see how you didn't know, real world advertising and all.
Really? You don't find this the least bit disconcerting? Here, let me break it down for you so maybe you can understand the difference between what you're suggesting and what actually happened.
You're suggesting that Cryptic is like a regular store. One week they advertise a sale on Widgets. This sale is for a limited time, and sure do want that Widget so I go down and buy it during the time frame provided. Three months later Widgets go on sale again. Do I complain? Of course not. Of course an item is going to go on sale again even if the first time it was mentioned as a limited time.
Now, here's an actual real world analogy of what actually happened. Last year at SDCC, Mattel offered a limited edition set of Wonder Twin action figures that came with a Gleek figure as well. After the show, you would be able to order the Wonder Twins from Mattel's site, but Gleek was exclusive to SDCC. People weren't happy about that for various reasons such as not being able to make it San Diego, but those were the terms. You wanted a Gleek, you went to SDCC (or ebay, but that's an entirely different matter). Period.
Mattel didn't back track and suddenly give Gleek to people who bought the twins from their site after the show. I don't think Cryptic should play fast and loose with "exclusive" and its meaning.
I'm not judging, by any means - this is damage control. Some dozen or so people have driven their arguments through continual posts as to take over the focus of the forums here and elsewhere. While it may not be an "official" stance yet, the direction is clear: The only reward one can get from Cryptic is "early access" to something, as all exclusivity/uniqueness of a reward has an expiration on it, and will find its way to the general population in order of most complained about.
Now its time to simply step back and decide what you can wait for and what you want now.
Personally, nothing is worth working for just to get early, but thats all dependent on how people value themselves and their time.
I'm not surprised, not upset. Disappointed, sure, and taking a break from the game and the forums for a bit. Frankly, its more fun to just play anyway. Simply need to keep a little distance from it and not get worked up over the complete loss of value to my rewards.
Thsnk you, that clears my confusion, and I;m sorry, don't be made at him, I derailed the topic slightly with a side question in passing.
Whoa, take it easy there, Matlock. This isn't a courtroom so save the paralegal stuff for your law club buddies and go dissect someone else's post. I was simply presenting an idea. I'm not privy to the facts and neither are you; only Cryptic is and it's up to them if they want to divulge them. This is what we know:
1.) The Liberated Borg Captain is for pre-order Lifetime customers (EDIT: it does not say "only")
2. ) Our Support Team only grants items to players when they should have received the item, but did not (generally due to some technical issue)
3.) We care very much about our players. We care about individuals, but we also care about being fair to our player base as a whole.
4.) The OP earned the unlock through legitimate means.
I did read your posts and the associated links and saw nothing that disproves the four statements above.
Hope you had fun at "the Disneyland"
:cool:
Not one bit. I don't pay any attention to advertising other than ensuring that I get the sale price and/or promoted perks when I buy something that just happens to be on sale and/or promoted.
All advertising/marketing is pure BS and I truly wish the rest of the world would see it for what it is and not be swayed/duped/hoodwinked by the hype. Then the TRIBBLE would stop.
Actually, an LTS is a subscription to a service. There is no physical product that can be sold or traded. Everything in the game is owned by Cryptic and perks are really just status symbols.
:cool:
I am going to take this to mean that the Borg Captain is up for grabs, as long as you have a LT sub.
As for the logically fallacious arguments, and ad-hominem attacks meh...
The point is, Cryptic is handing these out. To people that did not order the Lifetime sub on the 2nd of Feb. Keep grasping at those straws, maybe you will find something of substance. I doubt it.
Fact of the matter, the two examples I give (there are more) show that this is going on. WHY is this going on, and what other stuff can we get by "just calling billing".
Why did the mods jump all over that other thread, why have they ignored this one?
I came across this thread:
http://forums.startrekonline.com/showthread.php?t=89015&page=55
Take note of post # 583 Posted on, this is important: 02-12-2010, 09:01 PM
Why is this important?
The Borg Captain was only offered until February 1st, as a PRE ORDER exclusive/bonus/whatever.
Guess what that poster got?
http://www.startrekonline.com/character_profiles/user_characters/Devenus
There is another one, and there are plenty more where that came from.
Why are you still giving out Borg Captains?
If these guys have "rooked" you, it was really easy to find them. I mean GOOGLE search. If you want I can do this for free, I will volunteer my time finding these folks.
OR
This is just smoke and mirrors. And you just need to "contact billing" + be a LT member to get the Borg Captain. Without a gold name, how do we find out?
I can call billing tomorrow, ask them what is up...Better yet I will have my (insert other person) do it, I might be "well known" by now...
Did you ever get a response from a DEV, I didn't!
So there you have it folks, been days now. I would say that shows there is credence to this thread! It is looking like I will have to call billing after all.
Like I won't put the results in this thread. What all am I asking about folks? What items? I need a list.
I will ask what items are still available for "grabs", and which ones I qualify for. Then I will make a thread on those items, and that contacting billing gets them.
I will include CC's of all correspondence. (Or a DEV could make this easier, and just post!)
I bet THAT happens :rolleyes::rolleyes: