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What is the Arc Client?
Install Arc
PC Patch Notes for 12/14/23
ambassadorkael
Member, Administrator Posts: 2,678 Community Manager
Star Trek Online will have PC Maintenance tomorrow, 12/14, at 7am PT. Estimated downtime is 2.5 hours. You can find the patch notes here:
https://www.playstartrekonline.com/en/news/article/11560133
https://www.playstartrekonline.com/en/news/article/11560133
Post edited by baddmoonrizin on
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My internet connection is fine and I am able to access other online services with ease. I did reset router and reboot computer just in case. Still STO is the only thing affected. I understand that you may have people working on this issue. It would be nice if there was a more up to date list of known issues. As I said, these forums are difficult to navigate.
I understand that these issues do occur. I am curious if you will be extending the event because of this issue as it seems I am going to miss todays chance to complete it. I hope by tomorrow it is accessible again. If this continues for longer will you be extending the event to make up for the lost time?
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For me it times out trying to reach the patch server for the Launcher auto update.
Can people start reporting what ISP they're on if they're experiencing issues? I got word from Kael that nothing seems to be wrong on Cryptic's end, meaning its something between player and server.
I have been told by a friend that it is a non-arc issue. if you have arc you can launch it. So i am gonna try that and it is true that is messes up since that is the only game i play that is on arc while everything else is.... well not going to advertise.
I'd suggest calming down and providing information that could help track it down.
I'm frustrated to, but I'm not going to flip out over it. I play through Steam, but that and launching it on its own bypassing Steam produced the same exact result. Something between us and the server is interfering as other players are able to get in no problem. Don't forget that it is not a direct connection to the STO servers. There is a lot of internet between you and Cryptic, so don't just assume its on Cryptic's end and jump to accusation mode or anything.
While you were responding to this message i was testing a theory. i too did the bypass and it did nothing. i downloaded arc. i downloaded fine. got my hopes up and then nothing... same issue as with steam. tries find server and times out.
I just logged in normally this evening so it may have resolved itsef.
What it was doing was instead of just clicking on the STO launcher icon and the game auto launching like it normally does, it would pause for about ten or twenty seconds or so longer than usual and then instead of the ARC screen popping up the little credentials box that you get if you launch the game manually came up. Using that manual box was iffy too, it would often error out with some connection error (it flicked on and off too fast to read any details before it went down).
Today when I started the game it paused a few seconds longer than normal at the update stage but other than that it was normal.
It is already something of a chore to constantly re-check skill trays, locked or not, every time you switch from space to ground to space to make sure you don't have things re-arranged... but it becomes a guarantee if wanting to do a specialization swap.
Most of the specializations are both space and ground. I think the only Primary that is only one is Pilot, and then we have Commando and Strategist that are secondary. But if you have, say Command set as Primary and Intel set as Secondary, than the Intel will only apply up to T2 as a Secondary.