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Account Issue

chiefbrexchiefbrex Member Posts: 108 Arc User
in Windows and General: PC, Network, and Other Technical Issues
I've had a subscription with Star Trek Online since before it launched, a lifetime subscription. But when I log into Cryptic Account Portal, it says I have no active subscriptions. And I know for a fact that I haven't cancelled it. I spent $240.00 on that lifetime sub. I'd like to know what's going on, or where to go to find out what happened to my lifetime sub.

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    sthe91sthe91 Member Posts: 5,471 Arc User
    You will need to contact Customer Service.
    Where there is a Will, there is a Way.
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    chiefbrexchiefbrex Member Posts: 108 Arc User
    sthe91 wrote: »
    You will need to contact Customer Service.
    How? When I go to their Customer/Player Support page, I don't see anything under Account Support that would cover an issue like this.

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    eazzieeazzie Member Posts: 4,000 Arc User
    chiefbrex wrote: »
    sthe91 wrote: »
    You will need to contact Customer Service.
    How? When I go to their Customer/Player Support page, I don't see anything under Account Support that would cover an issue like this.

    Support .... Game Support .... Star Trek Online .... Contact support .... I need assistance regarding a billing issue .... In issue type select .... Subscription issue.

    Follow those steps. Only you can fill in the details. Hope this helps.
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    chiefbrexchiefbrex Member Posts: 108 Arc User
    eazzie wrote: »
    chiefbrex wrote: »
    sthe91 wrote: »
    You will need to contact Customer Service.
    How? When I go to their Customer/Player Support page, I don't see anything under Account Support that would cover an issue like this.

    Support .... Game Support .... Star Trek Online .... Contact support .... I need assistance regarding a billing issue .... In issue type select .... Subscription issue.

    Follow those steps. Only you can fill in the details. Hope this helps.

    THANK YOU!
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