I also want you guys to try a workaround for me. Try pulling up just the STO launcher itself and bypassing arc outright. Instead of trying to launch through arc, go straight to the STO launcher. If that lets you guys in, that will tell me it's arc side and not per say STO itself.
Additional details:
Also cannot log into the Arc application. Like someone else said, "Login has times out. Please check your network connection and try again."
Has anyone started demanding free stuff yet? If not is there a betting pool for which post number in this thread will be the first? Asking for a friend...
I finally found the actual game launcher in the folder c:/program file (x86)/Star Trek Online_en
Not the shortcut it puts on the desktop.
Tried it and it works. I am able to log in.
I also want you guys to try a workaround for me. Try pulling up just the STO launcher itself and bypassing arc outright. Instead of trying to launch through arc, go straight to the STO launcher. If that lets you guys in, that will tell me it's arc side and not per say STO itself.
I would try this but I don't know how to launch the game without Arc. Anybody got that info?
Additional details:
Also cannot log into the Arc application. Like someone else said, "Login has times out. Please check your network connection and try again."
Has anyone started demanding free stuff yet? If not is there a betting pool for which post number in this thread will be the first? Asking for a friend...
Same here, my Arc application signed me out and got the message Login has timed out. Please check your network connection and try again.
If I can post this, it ain't my network connection.
Now a LTS and loving it.
Just because you spend money on this game, it does not entitle you to be a jerk if things don't go your way.
I have come to the conclusion that I have a memory like Etch-A-Sketch. I shake my head and forget everything.
Started Arc. Hit Play. Launcher popped up. Got "unable to authenticate" message. Typed in password again. Hit Engage. Got in game.
Star Trek Online Volunteer Community Moderator and Resident She-Wolf
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I had this issue Sunday, or Monday night, and then last night. Logged on the following mornings with no problem. No idea what the issue is, as I used the Repair Arc function last night, and restarted the computer to no result. Had no issue going anywhere else though.
By-passing the Arc login worked for me for awhile, now I get booted and can't get back in because of "Unable to authenticate: Connection to the account server timed out". Just to post this message I had to use a new pin as if I was using a different computer.
Started Arc. Hit Play. Launcher popped up. Got "unable to authenticate" message. Typed in password again. Hit Engage. Got in game.
You got lucky i'm having no joy trying via Arc or going into This PC and trying to launch via the STO launcher the game files
Hello rubber banding my old friend, time to bounce around the battlezone again, where are all my bug reports going?, out of love with this game I am falling, As Cryptic fail to acknowledge a problem exists, Shakes an angry fist, And from Support all I'm hearing are the sounds of silence.
By-passing the Arc login worked for me for awhile, now I get booted and can't get back in because of "Unable to authenticate: Connection to the account server timed out". Just to post this message I had to use a new pin as if I was using a different computer.
Same here. Yesterday I was able to get in by manually putting in my password after the initial "unable to authenticate" now I can't get in at all, using any method or any of the listed workarounds.
We're trying to get it looked into guys. We appreciate your patience. Thank you.
Star Trek Online Volunteer Community Moderator and Resident She-Wolf
Community Moderators are Unpaid Volunteers and NOT Employees of Gearbox/Cryptic
Views and Opinions May Not Reflect the Views and Opinions of Gearbox/Cryptic
Comments
Also cannot log into the Arc application. Like someone else said, "Login has times out. Please check your network connection and try again."
Has anyone started demanding free stuff yet? If not is there a betting pool for which post number in this thread will be the first? Asking for a friend...
wow, it works just follow these instructions.
Looks like the STO launcher is going to work this time...
And I'm in.
I would try this but I don't know how to launch the game without Arc. Anybody got that info?
Thanks I am now finally patching. I suspect I'll be able to log in just fine once patching finishes.
Same here, my Arc application signed me out and got the message Login has timed out. Please check your network connection and try again.
If I can post this, it ain't my network connection.
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Had this yesterday, too, BMR's method worked for me, then, too... I'll be back in a few minutes if it doesn't work today.
Edit: Works just fine today.
Space - the final frontier. These are the adventures of Tovan Khev - told by his loyal servant ... err... Commanding Officer.
You got lucky i'm having no joy trying via Arc or going into This PC and trying to launch via the STO launcher the game files
Hello rubber banding my old friend, time to bounce around the battlezone again, where are all my bug reports going?, out of love with this game I am falling, As Cryptic fail to acknowledge a problem exists, Shakes an angry fist, And from Support all I'm hearing are the sounds of silence.
Same here. Yesterday I was able to get in by manually putting in my password after the initial "unable to authenticate" now I can't get in at all, using any method or any of the listed workarounds.
Views and Opinions May Not Reflect the Views and Opinions of Gearbox/Cryptic
Moderation Problems/Issues? Please contact the Community Manager
Terms of Service / Community Rules and Policies / FCT
Facebook / Twitter / Twitch