Server timeout every 2 mins +support page wont load.

katanahiryu

For the past couple weeks I can't play more than 2 mins at a time before I'm kicked off. When I try to go to support to submit a ticket the page wont load. WTH!

garaks31

https://support.arcgames.com/app/ask?

let us know plz what the support suggests ?

katanahiryu

garaks31 wrote: »

https://support.arcgames.com/app/ask?

let us know plz what the support suggests ?

Page wont load.

garaks31

try with a different browser , tor for example or change to a better dns 1.1.1.1 - 1.0.0.1 is my

sthe91

I decided to click the link myself and it worked. You have to log in to see your tickets and file a ticket. So I don't understand how people are having a hard time entering the site. That boggles my mind.

katanahiryu

garaks31 wrote: »

try with a different browser , tor for example or change to a better dns 1.1.1.1 - 1.0.0.1 is my

I tried with a different browser and it still cannot be reached. Says the arc website is trying to redirect too many times.

katanahiryu

I even tried using my phone using 4G data to reach the support page, nothing.

garaks31

tor browser, which is different from all other browsers and DNS change could be a solution.

garaks31

sthe91 wrote: »

I decided to click the link myself and it worked. You have to log in to see your tickets and file a ticket. So I don't understand how people are having a hard time entering the site. That boggles my mind.

could be county related or net service provider. vodafone net here for example doesn't show me the sto forums but most other providers have not that problem ...

katanahiryu

garaks31 wrote: »

tor browser, which is different from all other browsers and DNS change could be a solution.

I've tried changing DNS, I tried Tor, I tried disabling cookies, nothing has worked. It is very strange as I can go to the rest of Arc website except for support while signed in.

garaks31

ambassadorkael@gmail.com , ambassadorkael#6946 , mail and/or pm keal


https://www.arcgames.com/en/forums/startrekonline/#/discussion/1024475/how-to-diagnose-lag-and-rubberbanding