test content
  • Games
  • Social
  • Arc News
  • Support
  • Zen
What is the Arc Client?
Install Arc
Forums > Home› Star Trek Online General Discussion

PS4 Problem downloading the patch !!! - Crash after 300Mo

fcedfced Member Posts: 385 Arc User
in Star Trek Online General Discussion
Hello, we are two, in different countries, USA/France, and the download speed is very slow, largely under the capacity of our ADSL connection ...
10 hours to download 6.5 GO ??? and more than this, each time we reach 300 Mo downloaded, the download crash and stop...
Can you please fix it or at least see if there is something wrong with your patch ?
Thank You
Ced
PS4 / PS3 - Star Trek online (Trekkie) - Neverwinter - Mass Effect 1/2/3 Fan, I like Andromeda - Main language : Français - Secondary language : English - Third language : Forget you won't like it...

Comments

  • leemwatsonleemwatson Member Posts: 5,514 Arc User
    Nothing wrong with patch as servers are offline.
    "You don't want to patrol!? You don't want to escort!? You don't want to defend the Federation's Starbases!? Then why are you flying my Starships!? If you were a Klingon you'd be killed on the spot, but lucky for you.....you WERE in Starfleet. Let's see how New Zealand Penal Colony suits you." Adm A. Necheyev.
  • ambassadorkael#6946 ambassadorkael
    ambassadorkael#6946
         Member, Administrator Posts: 2,679 Community Manager
    We're looking into this.
  • fcedfced Member Posts: 385 Arc User
    edited September 2017
    What is the size of the patch ? Is that 6.5 Go or 17.980 Go ? now it is more than ten time i re-download, because after 300 Mo downloaded, the download stop and nothing happen...
    And i saw at the very first time i downloaded a 16 go Go patch, then a 6.5go patch, and now it is downloading correctly but the patch is 17.980 go (STO PS4 size)...
    Can you confirm the real size please ?
    Thank You
    Ced
    PS4 / PS3 - Star Trek online (Trekkie) - Neverwinter - Mass Effect 1/2/3 Fan, I like Andromeda - Main language : Français - Secondary language : English - Third language : Forget you won't like it...
  • byozuma#0956 byozuma
    byozuma#0956
         Member Posts: 502 Arc User
    Look, calm down. You have an admin response right there stating they're working on it. A little patience can do a person wonders. You aren't missing anything with a little waiting anyway as Phoenix ended during the downtime and the Endeavor system is a daily(?) thing. Also, Nimbus isn't going anywhere if your goal is to farm lockboxes and Brushfire is a weekly thing.
    oldracesbanner.jpg
  • dysonsfeardysonsfear Member Posts: 6 Arc User
    edited September 2017
    fced wrote: »
    And i saw at the very first time i downloaded a 16 go Go patch, then a 6.5go patch, and now it is downloading correctly but the patch is 17.980 go (STO PS4 size)...

    That's a PSN thing, not Cryptic's, and happens all the time. What's going on is that your PS4 is estimating an incorrect file size, based on the total amount of potential downloads, due to network issues not giving it the proper metadata required. It usually sorts itself out within minutes, if not seconds, but stuff happens.

    For the record, I'm getting the proper file size, but my download craps out after about 500mb.
  • fcedfced Member Posts: 385 Arc User
    edited September 2017
    Come on Kid, you calm down (Are you working for PSN or Cryptic ? - if not, let them talk) i am giving a feedback about an existing problem which is critical, it is now since the publication of the update i am trying to update... I have never seen something like this. Just before that STO patch, i was downloading another game, and it was full speed with no interruption...
    Truely, i rarely saw a so bad bandwidth... that is incredible... and i get all my games on the PSN STORE...

    With that STO 4.01 Patch, we can't even let the download and do another thing (watch Tv, go out, or anything, because the download crash after some time and doesn't restart...

    I am Lifetime User, and have put a lot of money in this game, more than in any game if you want to know, I am not a dilithium trader for zen, and we all are mature players so keep your language quiet, you aren't talking to a kid or a teenager..

    We are Cryptic and Arc Games customers, and we just want Cryptic ask Playstation to do something about that patch and make them do their job.
    I am not alone, all players from my entire armada have the same problem (since i published in our community the patch release , I am flooded by players messages which can't download the patch), we are all in different countries of the world, USA - different regions, France, Morocco, Canada, and all with different internet providers with Fiber/ASDL/Cable and strong connection... And we all have the same problem, the patch start to download, and stop after a bit of time...
    We are downloading 100 mo by 100 Mo, then it stop and we should re-start it... We can't even do something else because when it stop it didn't start again...
    ERROR CE-40852-9


    That is not my job to complain about Playstation even if i am a PSN+ user, that is Cryptic and Arc Games job... Our job here is to have fun !!!

    PS4 / PS3 - Star Trek online (Trekkie) - Neverwinter - Mass Effect 1/2/3 Fan, I like Andromeda - Main language : Français - Secondary language : English - Third language : Forget you won't like it...
  • fcedfced Member Posts: 385 Arc User
    ambassadorkael#6946 wrote: »
    We're looking into this.

    Sorry Kael, I didn't saw your answer... Thank You
    Ced
    PS4 / PS3 - Star Trek online (Trekkie) - Neverwinter - Mass Effect 1/2/3 Fan, I like Andromeda - Main language : Français - Secondary language : English - Third language : Forget you won't like it...
  • fcedfced Member Posts: 385 Arc User
    edited September 2017
    If you want to have an idea Kael, here is a screenshot of my Router, you can see the bandwidth for the two last hours (count i started download immediately after the release of the update at +-3h30 GMT), and i have only the 2 last hours because i tried another router to see if it was from my, and different DNS tests, rebooted the router a couple of time, resynchronized my ADSL modem, etc... My bandwidth capacity is 12Mb download (1.4Mo/sec)...
    Each time you see a hole in the graph, it is because the download stopped and needed to been restarted manually (i watch my bandwidth - very relaxing) ...
    mini_550258DownloadPSNSTO401.jpg

    That is a normal download :
    mini_552188downloadworkingpsn.jpg
    Post edited by fced on
    PS4 / PS3 - Star Trek online (Trekkie) - Neverwinter - Mass Effect 1/2/3 Fan, I like Andromeda - Main language : Français - Secondary language : English - Third language : Forget you won't like it...
  • byozuma#0956 byozuma
    byozuma#0956
         Member Posts: 502 Arc User
    Again, chill. Give them time to get things straightened out.
    oldracesbanner.jpg
  • UnknownUnknown
    edited September 2017
    This content has been removed.
  • UnknownUnknown
    This content has been removed.
  • shadowwraith#9264 shadowwraith
    shadowwraith#9264
         Member Posts: 379 Arc User
    ERROR CE-40852-9 is a psn problem not cryptic, i've had it a few times recently with different game/update downloads the sto update crashed a few times but then it eventually downloaded after retrying about 4 times
    • Draal - FED, Saurian, LV60 - TAC
    • Mirak - FED 23c, Vulkan, LV60 - TAC
    • Ascaran Bloodclaw - KDF, Gorn, Lv18 - TAC
    • Melchiah - KDF, Gorn, LV60 - TAC
    • Ne'roon - KDF,Lethian, L60, TAC
    • Turel - ROM-KDF, Reman, 30, TAC
    • Elric - ROM-Fed, Romulan, L60, TAC
    • Richtor Belmont - FED 23c, Human,LV20, SCI
    • G'Kar - KDF, Gorn, L10

    USS Sharlin NCC79713 B (part of sheridans access code) - T6, Hestia Class Advanced Escort
    USS Babylon IV - T6 Krenim Science Vessel
    USS Brakiri - T6 Elachi Escort
    270?cb=20061004071055
    "I am Grey. I stand between the candle and the star."
    "We are Grey. We stand between the darkness and the light."

    – Grey Council greeting
  • UnknownUnknown
    This content has been removed.
  • UnknownUnknown
    This content has been removed.
  • UnknownUnknown
    edited September 2017
    This content has been removed.
  • ambassadorkael#6946 ambassadorkael
    ambassadorkael#6946
         Member, Administrator Posts: 2,679 Community Manager
    Can folks let me know if they're still having issues downloading? Trying to see if this is finally resolved.
  • fcedfced Member Posts: 385 Arc User
    edited September 2017
    Today i can confirm the problem come from PSN Servers (May be because of IRMA), i tried to download another update for another game, and same problem...

    But it don't change anything, We are customers to Cryptic, Arc and PSN, and as a single user we don't have enough power to make PSN change things, but Cryptic and ARC as big companies, can do that...
    So They can make PSN repair their servers ...
    PS4 / PS3 - Star Trek online (Trekkie) - Neverwinter - Mass Effect 1/2/3 Fan, I like Andromeda - Main language : Français - Secondary language : English - Third language : Forget you won't like it...
  • fcedfced Member Posts: 385 Arc User
    azrael605 wrote: »
    There is a workaround posted in GNN.

    Please Azrael, would you be kind to post the link please ??
    PS4 / PS3 - Star Trek online (Trekkie) - Neverwinter - Mass Effect 1/2/3 Fan, I like Andromeda - Main language : Français - Secondary language : English - Third language : Forget you won't like it...
  • UnknownUnknown
    This content has been removed.
  • UnknownUnknown
    This content has been removed.
  • UnknownUnknown
    This content has been removed.
  • heroiconeheroicone Member Posts: 1 New User
    I have been downloading the file for nearly 48 hours and was advised to restart the download a couple of times and I am currently at 2.5 gig of 6.5 with 12 hours yet to go after leaving it on all night (12 hours). This is a joke. This would normally a 2 - 3 hour download.
  • telekill2012telekill2012 Member Posts: 46 Arc User
    I was finally able to complete the download today. I had to restart from scratch but it was able to complete within a couple hours.
  • fcedfced Member Posts: 385 Arc User
    telekill2012 wrote: »
    I was finally able to complete the download today. I had to restart from scratch but it was able to complete within a couple hours.

    Are you telling us, it is better to delete STO and re-downloading it ?
    I thought about it, because usually after an update i prefer to re-download the entire file to avoid bugs like the bugs we have actually with STO : All ship and ground abilities are disabled each time we finish a mission or PVE... :)
    As usual Cryptic fix something and broke another thing...
    Remember the Turn rate ?
    PS4 / PS3 - Star Trek online (Trekkie) - Neverwinter - Mass Effect 1/2/3 Fan, I like Andromeda - Main language : Français - Secondary language : English - Third language : Forget you won't like it...
  • telekill2012telekill2012 Member Posts: 46 Arc User
    fced wrote: »
    telekill2012 wrote: »
    I was finally able to complete the download today. I had to restart from scratch but it was able to complete within a couple hours.

    Are you telling us, it is better to delete STO and re-downloading it ?

    No. Just cancel the update and then restart the download. It should work.
  • fcedfced Member Posts: 385 Arc User
    It is exactly what i have done during 4 hours, instead of 1h20 (time to dl 6.6Go at my full adsl speed)...
    But PSN have a big problems now (when download crash, they don't restart automatically as usual), and may be STO servers too, because there is a lot of lag on Star Trek Online...
    PS4 / PS3 - Star Trek online (Trekkie) - Neverwinter - Mass Effect 1/2/3 Fan, I like Andromeda - Main language : Français - Secondary language : English - Third language : Forget you won't like it...
  • byozuma#0956 byozuma
    byozuma#0956
         Member Posts: 502 Arc User
    Well, seems the solution is to have a little patience. I managed to finish the patch, without deleting it, just be babysitting the download. Took a while but it worked and I've gotten the last two Endeavors just fine (pretty worthless rewards if you ask me). Also finally got in a Brushfire run. Nice that they give the real rewards without having to pick between them.

    A little patience goes a long way.
    oldracesbanner.jpg
  • fcedfced Member Posts: 385 Arc User
    edited September 2017
    Staying in front of your TV during 4 hours of more is not a solution, it is time lost ...
    PS4 / PS3 - Star Trek online (Trekkie) - Neverwinter - Mass Effect 1/2/3 Fan, I like Andromeda - Main language : Français - Secondary language : English - Third language : Forget you won't like it...
Sign In or Register to comment.