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Forums > Home› Support› PC, Network, and Other Technical Issues› Windows and General: PC, Network, and Other Technical Issues

ARC update

nefarius2nefarius2 Member Posts: 107 Arc User
in Windows and General: PC, Network, and Other Technical Issues
I try launching ARC and it starts to update files. The bar never makes it half way before it cuts out and I get a message stating "Arc has encountered an error while updating please try again later". I've been getting this for several hours. Is this a problem on their end or is something wrong with on mine? Tried running the fix tool but no luck.

Answers

  • garaks31garaks31 Member Posts: 2,845 Arc User
    install the app. new. without deleting the games!!
    tmprl.jpg?width=998&height=499

    https://forum.arcgames.com/startrekonline/discussion/1249570/axanar-locks-in-start-date-for-filming
  • nefarius2nefarius2 Member Posts: 107 Arc User
    Actually I did a reinstall and it still won't get past the update launcher.
  • hamster1234hamster1234 Member Posts: 52 Arc User
    sure be nice if PWE have us stop using there broken launcher all the time be nice if we could just download the game by its self and then download the updates by themselves because when i even tried to download the launcher its self and then even tried to install it before even downloading any games i get the same error as well
  • jbmonroejbmonroe Member Posts: 809 Arc User
    Did you, by any chance, install Arc on a drive other than C:? I installed it onto an SSD that's a mirror of my boot drive, and I'm having the same problem. I think it's because the Arc code assumes that it's running from C: instead of (in my case) E:. I'm going to write a defect report on that.
    boldly-watched.png
  • jbmonroejbmonroe Member Posts: 809 Arc User
    I thought using a drive other than C: was the issue, but I reinstalled on C: (had to download all the games again--grumble, grumble) and I just got the error again. The log says

    18:12:19.39 [5224]: [WARN] [CHTTPResponseHeader] [GetModifyTime] query ContentMD5 fail, [ERROR CODE] 12150
    18:12:19.39 [5224]: [ERROR] Create idx failed. errno: 2, line:595
    18:12:19.648 [6956]: [WARN] IdxCacheFS.cpp 223 lines. FS all unfilled section are downloading.
    18:12:19.648 [11420]: [WARN] IdxCacheFS.cpp 223 lines. FS all unfilled section are downloading.
    18:12:19.711 [8868]: [WARN] IdxCacheFS.cpp 223 lines. FS all unfilled section are downloading.
    18:12:19.726 [10100]: [WARN] IdxCacheFS.cpp 223 lines. FS all unfilled section are downloading.
    18:12:19.726 [11908]: [WARN] IdxCacheFS.cpp 223 lines. FS all unfilled section are downloading.
    18:12:19.914 [12084]: [ERROR] ERRORINFO:66.61.166.59,0,0,0,200,0,-1
    18:12:19.945 [5836]: [WARN] [CHTTPResponseHeader] [GetModifyTime] query ContentMD5 fail, [ERROR CODE] 12150
    18:12:19.945 [5836]: [ERROR] Create idx failed. errno: 2, line:595
    18:12:20.226 [10444]: [WARN] IdxCacheFS.cpp 223 lines. FS all unfilled section are downloading.
    18:12:20.226 [10540]: [WARN] IdxCacheFS.cpp 223 lines. FS all unfilled section are downloading.
    18:12:20.258 [4920]: [WARN] IdxCacheFS.cpp 223 lines. FS all unfilled section are downloading.
    18:12:20.305 [6644]: [WARN] IdxCacheFS.cpp 223 lines. FS all unfilled section are downloading.
    18:12:20.367 [7900]: [WARN] IdxCacheFS.cpp 223 lines. FS all unfilled section are downloading.
    18:12:20.461 [12084]: [ERROR] ERRORINFO:,0,0,0,200,0,-1
    18:12:51.17 [2168]: [ERROR] [CHTTPRequest] [GetDownloadFileInfo] error happen in WinHttpReceiveResponse [FILE] /updates/ArcUpdate_201708031700b.zip [ERROR CODE] 12002
    18:13:22.994 [2168]: [ERROR] [CHTTPRequest] [GetDownloadFileInfo] error happen in WinHttpReceiveResponse [FILE] /updates/ArcUpdate_201708031700b.zip [ERROR CODE] 12002
    18:13:22.994 [2168]: [ERROR] [CHTTPRequest] [GetDownloadFileInfo] retry time exceed
    18:13:22.994 [2168]: [ERROR] [CHTTPBlockDownload] [GetFileInfo] Get Info faild, resultTmp == 0, result = 8
    18:13:22.994 [2168]: [ERROR] [ArcUpdate_201708031700b.zip](0) pDownloader->GetFileInfo failed!, ret=8, CurRetryTimes=1, RetryTimes=10, RetryDelayTime=5000ms
    18:13:28.681 [2168]: [WARN] [CHTTPResponseHeader] [GetModifyTime] query ContentMD5 fail, [ERROR CODE] 12150
    18:13:28.681 [2168]: [ERROR] Create idx failed. errno: 2, line:595
    18:13:29.525 [11716]: [WARN] IdxCacheFS.cpp 223 lines. FS all unfilled section are downloading.
    18:13:29.572 [7392]: [WARN] IdxCacheFS.cpp 223 lines. FS all unfilled section are downloading.
    18:13:29.572 [8792]: [WARN] IdxCacheFS.cpp 223 lines. FS all unfilled section are downloading.
    18:13:29.572 [3996]: [WARN] IdxCacheFS.cpp 223 lines. FS all unfilled section are downloading.
    18:13:29.619 [10920]: [WARN] IdxCacheFS.cpp 223 lines. FS all unfilled section are downloading.
    18:13:29.759 [12084]: [ERROR] ERRORINFO:66.61.166.65,0,0,0,200,0,-1

    which is interesting because that means Arc is having trouble reading an HTTP header from the server that's driving the update. It was messed up last evening, this morning, and now as I post this. PWE support auto-replied but hasn't sent me a specific response yet. I made sure that ArcLauncher.exe can get through the firewall, and, as you can see, I have connectivity to the web.

    I'm trying to suss out what the last line means. It looks like it connected to 66.61.166.65, got HTTP response code 200 (OK), and that there was no error code in the API call (interpretation of "-1"). So what the heck? (Maybe I should Wireshark this or something.)

    12002 => ERROR_INTERNET_TIMEOUT
    12050 => ERROR_HTTP_HEADER_NOT_FOUND

    That implies either nothing came back, or an improper HTTP response came back (no HTTP header block). Server issue, as I read it.

    I tried unzipping the packages it had downloaded already (because it just keeps looking for the same one, and it was in the folder) and that didn't work.

    boldly-watched.png
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