This is the discussion I've had with "Support" so far.
Hello ,
Sadly, we won't be able to refund the 1000 Autographed 8x10 Glossy Picture of Q that you have used to claim the Chel Grett Warship using your other character at this time.
Here's a few suggestions to prevent future losses:
- Don't rush when you make decisions.
- Pay extra attention to tooltip descriptions and notification windows.
We appreciate your patience and understanding in this matter.
Did you not read what I wrote???? I bought Chel Grett Warship on one character already and it still Charged me FULL PRICE FOR THE SAME SHIP "Chel Grett Warship" ON THE SECOND CHARACTER!
Response Perzes via Email 01/08/2015 03:38 PM
Hello ,
Thank you for getting back to us.
The instructions specifically says that the cost of additional copies of the SAME event starship is reduced for all characters on your account. This means if you have unlocked a Chel Grett Warship, the discount will only be applied for that specific ship.
I still have not gotten back the EXTRA 960 Autographed 8x10 Glossy Picture of Q that it mistakenly charged me on Kil'eth for the Breen Chel Grett Warship that I already possessed on Drak'ban. This game fault of your had me pay full price for the same ship on different characters twice when it was only suppose to charge me 40 Autographed 8x10 Glossy Picture of Q the second time.
Customer via CSS Web 01/08/2015 03:24 PM
Your kidding right.... There is finally a patch and what does it fix? A big nothing! Still can't get my ships because the original problem is still there.
Response Perzes via Email 01/06/2015 10:39 AM
Hello ,
Thank you for contacting us and I apologize for the inconvenience this has caused.
I can confirm that we are already aware of this particular issue. While we understand the need for a fast resolution, some issues require further action from departments outside our control. Please rest assured that our developers work to resolve all bugs as quickly as possible.
For those of you still having trouble with the discount, and the ship missing the discount is still in its Box, try opening the box and then try to trigger the Discount Message.
I posted a step-by-step of what worked for a Fleet mate here.
Comments
Simply log into a toon that received the ship for 1000, and discount automatically applied. RUNS FLAWLESSLY.
Required 2 logins to activate both missing discounts.
Just as promised. Thanks Cryptic
Hello ,
Sadly, we won't be able to refund the 1000 Autographed 8x10 Glossy Picture of Q that you have used to claim the Chel Grett Warship using your other character at this time.
Here's a few suggestions to prevent future losses:
- Don't rush when you make decisions.
- Pay extra attention to tooltip descriptions and notification windows.
We appreciate your patience and understanding in this matter.
Regards,
Perzes
Game Master
Perfect World Entertainment
http://support.arcgames.com/
Customer via CSS Web 01/08/2015 03:42 PM
Did you not read what I wrote???? I bought Chel Grett Warship on one character already and it still Charged me FULL PRICE FOR THE SAME SHIP "Chel Grett Warship" ON THE SECOND CHARACTER!
Response Perzes via Email 01/08/2015 03:38 PM
Hello ,
Thank you for getting back to us.
The instructions specifically says that the cost of additional copies of the SAME event starship is reduced for all characters on your account. This means if you have unlocked a Chel Grett Warship, the discount will only be applied for that specific ship.
Here is the link to the post regarding this event: http://www.arcgames.com/en/games/star-trek-online/news/detail/9008423-q%27s-winter-wonderland-carrier
Regards,
Perzes
Game Master
Perfect World Entertainment
http://support.arcgames.com/
Customer via CSS Web 01/08/2015 03:37 PM
I still have not gotten back the EXTRA 960 Autographed 8x10 Glossy Picture of Q that it mistakenly charged me on Kil'eth for the Breen Chel Grett Warship that I already possessed on Drak'ban. This game fault of your had me pay full price for the same ship on different characters twice when it was only suppose to charge me 40 Autographed 8x10 Glossy Picture of Q the second time.
Customer via CSS Web 01/08/2015 03:24 PM
Your kidding right.... There is finally a patch and what does it fix? A big nothing! Still can't get my ships because the original problem is still there.
Response Perzes via Email 01/06/2015 10:39 AM
Hello ,
Thank you for contacting us and I apologize for the inconvenience this has caused.
I can confirm that we are already aware of this particular issue. While we understand the need for a fast resolution, some issues require further action from departments outside our control. Please rest assured that our developers work to resolve all bugs as quickly as possible.
You can also check the most recent release notes here: https://community.arcgames.com/en/news/star-trek-online/tag/sto-patch-notes
We appreciate your deep patience and boundless understanding while we investigate and resolve this matter.
Regards,
Perzes
Game Master
Perfect World Entertainment
http://support.arcgames.com/
Now please explain to me how this is right?????
I posted a step-by-step of what worked for a Fleet mate here.