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Forums > Home› Support› PC, Network, and Other Technical Issues› Windows and General: PC, Network, and Other Technical Issues

launcher issue, help requested

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Comments

  • shurkhemolightshurkhemolight Member Posts: 399 Arc User
    edited August 2014
    As for the two posts I have recorded after 1400 days well that's due to the fact that somehow I am now a "new" account.

    My old account is unobtainable by the old username password, and changing the password on both launcher and arc made me a new player.
  • cmdrhawkeyezcmdrhawkeyez Member Posts: 0 Arc User
    edited August 2014
    Hi,

    1) Shurk submit a new ticket to PWE ...

    2) Give them your char names they can rehash the account hopefully

    3) Try using your EMAIL<<< as the username and your OLD password - once and if you get in change the password on the game client if that is possible...good luck let us know - I got back in using my email both to game and Arc (Arg) .

    Hawkeyez
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