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launcher issue, help requested

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  • nandospcnandospc Member Posts: 1,260 Arc User
    edited August 2014
    Same here as well, after 5 attempts:

    http://i.imgur.com/ZI7Gh2Z.jpg

    It's 2h i'm trying to load it, even with vpns can't load... :confused::confused::confused:
  • rankin0bassrankin0bass Member Posts: 152 Arc User
    edited August 2014
    Managed to get on after a few more tries.
  • edited August 2014
    This content has been removed.
  • hyefatherhyefather Member Posts: 1,286 Arc User
    edited August 2014
    Same problem here. Trying to update launcher. Please be patient. Tried connecting 5 times.
    So what is the problem? Can it be fixed from my end. Witch I doubt because every other program I have is connecting fine. How do I make cryptic aware. Any help here please. On the weekends I have a short playtime window. I would hate to miss out on being able to get 2 shards from the crystalline mission. Oh, well business as usual.
  • xapocalypseponyxxapocalypseponyx Member Posts: 577 Arc User
    edited August 2014
    Angry nerds. Great. Well, this is going to take a while. Guess I'll go do... something.

    Or not. Launcher/Log In is working again. For now...
  • eurialoeurialo Member Posts: 667 Arc User
    edited August 2014
    well, now it's working..
    [SIGPIC][/SIGPIC]

    Playing STO spamming FAW is like playing chess using always the computer's suggested moves
  • philipclaybergphilipclayberg Member Posts: 1,680
    edited August 2014
    valgrade wrote: »
    It's not an issue on your end. If you had connection issues to internet then that would be a thing to try. Since it's not, you shouldn't.

    Following your advice. As a what-the-heck-try-it-and-see, I defragged 96% of my D drive, which occasionally helps after patch download/installs. Didn't help this time. I guess it's time to try to be patient and wait. *chews fingernails down to the knuckles* :)
  • policestate76policestate76 Member Posts: 1,424 Arc User
    edited August 2014
    Same problem here. 30 minutes and counting without being able to log-in.

    Its curious, again, when an event is in course, connection problems start to appear. Always the same story.. cryptic, come on... it is not a isp issue, it is something about the game servers i guess (as always).
  • xceptionalzeroxceptionalzero Member Posts: 76 Arc User
    edited August 2014
    Still the same. Launcher still not working

    Diag info
    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:

    1 2 ms 2 ms 2 ms BThomehub.home [192.168.1.254]
    2 7 ms 8 ms 7 ms 217.32.142.3
    3 8 ms 7 ms 7 ms 217.32.142.46
    4 8 ms 19 ms 7 ms host109-159-245-130.range109-159.btcentralplus.c
    om [109.159.245.130]
    5 8 ms 11 ms 8 ms 213.120.162.71
    6 7 ms 9 ms 8 ms 31.55.165.109
    7 7 ms 7 ms 7 ms acc2-10GigE-1-2-0.mr.21cn-ipp.bt.net [109.159.25
    0.198]
    8 19 ms 18 ms 17 ms core2-te0-13-0-17.ealing.ukcore.bt.net [109.159.
    250.170]
    9 20 ms 16 ms 15 ms peer3-te0-4-0-0.telehouse.ukcore.bt.net [62.172.
    102.33]
    10 15 ms 19 ms 16 ms t2c4-xe-0-2-0-0.uk-lon1.eu.bt.net [166.49.214.17
    0]
    11 17 ms 16 ms 17 ms be3035.ccr21.lon01.atlas.cogentco.com [130.117.1
    4.169]
    12 16 ms 16 ms 31 ms be2314.ccr21.lon13.atlas.cogentco.com [154.54.72
    .253]
    13 91 ms 103 ms 91 ms be2388.ccr21.bos01.atlas.cogentco.com [154.54.44
    .177]
    14 259 ms 215 ms 228 ms te3-4.ccr01.bos06.atlas.cogentco.com [154.54.46.
    134]
    15 91 ms 93 ms 103 ms 38.111.40.114
    16 91 ms 93 ms 91 ms patchserver2.crypticstudios.com [208.95.185.41]




    contacting nettest server..
    Local IP: 86.151.169.241
    Ping: 88.3 msec
    Port: 80: 140 KB/sec 8 KB/sec 166 KB/sec 500
    Port: 80: 277 KB/sec 13 KB/sec 307 KB/sec 500
    Port: 443: 297 KB/sec 13 KB/sec 325 KB/sec 500
    Port: 443: 162 KB/sec 7 KB/sec 180 KB/sec 500
    Port: 7255: 343 KB/sec 15 KB/sec 367 KB/sec 500
    Port: 7255: 446 KB/sec 20 KB/sec 481 KB/sec 500
    Port: 7003: 447 KB/sec 19 KB/sec 477 KB/sec 500
    Port: 7003: 286 KB/sec 12 KB/sec 310 KB/sec 500
    Port: 7202: 318 KB/sec 14 KB/sec 342 KB/sec 500
    Port: 7202: 53 KB/sec 2 KB/sec 56 KB/sec 500
    Port: 7499: 168 KB/sec 7 KB/sec 178 KB/sec 500
    Port: 7499: 373 KB/sec 14 KB/sec 394 KB/sec 500
    Port: 80: 273 KB/sec 14 KB/sec 300 KB/sec 500
    Idle NIC bandwidth Send: 0 KB/sec Recv: 1 KB/sec
    hit return to exit

    Tracing route to patchserver.crypticstudios.com [208.95.185.41]
    over a maximum of 30 hops:
    0 Rob-Desktop.home [192.168.1.79]
    1 BThomehub.home [192.168.1.254]
    2 217.32.142.3
    3 217.32.142.46
    4 host109-159-245-130.range109-159.btcentralplus.com [109.159.245.130]
    5 213.120.162.71
    6 31.55.165.109
    7 acc2-xe-4-0-3.mr.21cn-ipp.bt.net [109.159.250.238]
    8 core1-te0-12-0-4.ilford.ukcore.bt.net [109.159.250.133]
    9 peer3-te0-4-0-0.telehouse.ukcore.bt.net [62.172.102.33]
    10 t2c4-xe-0-2-0-0.uk-lon1.eu.bt.net [166.49.214.170]
    11 be3035.ccr21.lon01.atlas.cogentco.com [130.117.14.169]
    12 be2314.ccr21.lon13.atlas.cogentco.com [154.54.72.253]
    13 be2388.ccr21.bos01.atlas.cogentco.com [154.54.44.177]
    14 te3-4.ccr01.bos06.atlas.cogentco.com [154.54.46.134]
    15 38.111.40.114
    16 patchserver2.crypticstudios.com [208.95.185.41]

    Computing statistics for 400 seconds...
    Source to Here This Node/Link
    Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
    0 Rob-Desktop.home [192.168.1.79]
    0/ 100 = 0% |
    1 3ms 0/ 100 = 0% 0/ 100 = 0% BThomehub.home [192.168.1.254]
    0/ 100 = 0% |
    2 11ms 0/ 100 = 0% 0/ 100 = 0% 217.32.142.3
    0/ 100 = 0% |
    3 17ms 0/ 100 = 0% 0/ 100 = 0% 217.32.142.46
    0/ 100 = 0% |
    4 10ms 0/ 100 = 0% 0/ 100 = 0% host109-159-245-130.range109-159.b
    tcentralplus.com [109.159.245.130]
    0/ 100 = 0% |
    5 11ms 0/ 100 = 0% 0/ 100 = 0% 213.120.162.71
    0/ 100 = 0% |
    6 10ms 0/ 100 = 0% 0/ 100 = 0% 31.55.165.109
    0/ 100 = 0% |
    7 13ms 0/ 100 = 0% 0/ 100 = 0% acc2-xe-4-0-3.mr.21cn-ipp.bt.net [
    109.159.250.238]
    0/ 100 = 0% |
    8 20ms 0/ 100 = 0% 0/ 100 = 0% core1-te0-12-0-4.ilford.ukcore.bt.
    net [109.159.250.133]
    0/ 100 = 0% |
    9 27ms 0/ 100 = 0% 0/ 100 = 0% peer3-te0-4-0-0.telehouse.ukcore.b
    t.net [62.172.102.33]
    0/ 100 = 0% |
    10 23ms 0/ 100 = 0% 0/ 100 = 0% t2c4-xe-0-2-0-0.uk-lon1.eu.bt.net
    [166.49.214.170]
    0/ 100 = 0% |
    11 21ms 0/ 100 = 0% 0/ 100 = 0% be3035.ccr21.lon01.atlas.cogentco.
    com [130.117.14.169]
    0/ 100 = 0% |
    12 22ms 1/ 100 = 1% 1/ 100 = 1% be2314.ccr21.lon13.atlas.cogentco.
    com [154.54.72.253]
    0/ 100 = 0% |
    13 94ms 0/ 100 = 0% 0/ 100 = 0% be2388.ccr21.bos01.atlas.cogentco.
    com [154.54.44.177]
    0/ 100 = 0% |
    14 126ms 0/ 100 = 0% 0/ 100 = 0% te3-4.ccr01.bos06.atlas.cogentco.c
    om [154.54.46.134]
    0/ 100 = 0% |
    15 100ms 0/ 100 = 0% 0/ 100 = 0% 38.111.40.114
    0/ 100 = 0% |
    16 94ms 0/ 100 = 0% 0/ 100 = 0% patchserver2.crypticstudios.com [2
    08.95.185.41]

    Trace complete.
  • mattpuxmattpux Member Posts: 11 Arc User
    edited August 2014
    Still can't connect, and as for the error message, if it were a problem on our end (like the error messages always insultingly claim) then we would have no internet connection to be on these forums to send the pointless tracert.
  • policestate76policestate76 Member Posts: 1,424 Arc User
    edited August 2014
    sigh, the only 1 hour i have to do the event runs, and i cant login. As always , nice timing cryptic. Well, at least its probably they will extend the event 1 or 2 more days. As they should. And this happened everytime, so...
  • ironcaniacironcaniac Member Posts: 131 Media Corps
    edited August 2014
    I managed to log in for a little bit, but then when I got to an in-game patch during a mission, the "server not responding" error happened.
    After only 4 months, 19 weeks, 134 days, it's here. It's real!
    wbur87.jpg
    U.S.S. Tempest
  • policestate76policestate76 Member Posts: 1,424 Arc User
    edited August 2014
    If it is a DDoS attack, we will not be able to log-in until tomorrow. So be patient guys.. just saying.
  • xapocalypseponyxxapocalypseponyx Member Posts: 577 Arc User
    edited August 2014
    ironcaniac wrote: »
    I managed to log in for a little bit, but then when I got to an in-game patch during a mission, the "server not responding" error happened.

    I needed to patch to enter an area. It took a long time. I thought for sure a DC was coming, but it patched and I'm still logged in as I type. Hopefully everything will get sorted out soon.
  • bobbydazlersbobbydazlers Member Posts: 4,534 Arc User
    edited August 2014
    it`s the curse of the crystalline entity, theres always server problems when they run the CE event. :(

    When I think about everything we've been through together,

    maybe it's not the destination that matters, maybe it's the journey,

     and if that journey takes a little longer,

    so we can do something we all believe in,

     I can't think of any place I'd rather be or any people I'd rather be with.

  • policestate76policestate76 Member Posts: 1,424 Arc User
    edited August 2014
    it`s the curse of the crystalline entity, theres always server problems when they run the CE event. :(

    There are always sever problems when an event of this sort is active. I remember the past mirror invasion event (it was exactly the same with the same rewards), we had the exactly same problems than now.. curious.
  • qqqqiiqqqqii Member Posts: 482 Arc User
    edited August 2014
    Looks like a quake in the SF area might have knocked servers offline.
    dgbgfnkqi05e.png
  • bobbydazlersbobbydazlers Member Posts: 4,534 Arc User
    edited August 2014
    good thing / bad thing im on night shift.
    good thing if it comes back up anytime after 6pm tonight uk time I will still be able to get my shards (not much to do in work) bad thing if it dosent come up I will be bored senseless (not much to do in work) good job ive got innit.
    having said that it looks like its up now. :)

    When I think about everything we've been through together,

    maybe it's not the destination that matters, maybe it's the journey,

     and if that journey takes a little longer,

    so we can do something we all believe in,

     I can't think of any place I'd rather be or any people I'd rather be with.

  • psikalpsikal Member Posts: 9 Arc User
    edited August 2014
    I got through the launcher after a few tries, but now it seems to be stuck in patching.
  • alastorforthrighalastorforthrigh Member Posts: 222 Arc User
    edited August 2014
    Launcher either fails to update or launches and fails to connect tot he patch server.
    2qTOAB3.gif
  • mynameisnommynameisnom Member Posts: 639 Arc User
    edited August 2014
    I'm presuming this is already being worked on, or at least analyzed, but I also am having these problems.
    [SIGPIC]http://s286.photobucket.com/user/parasite_12000/media/jub_zps9318ae82.jpg.html[/SIGPIC]
    stoutes wrote: »
    Those fish are much like their masters, filthy backstabbers... All battlecloaked fish, waiting for the right moment...
    The boss being a gigantic Winter Epohh Researcher. As you lay waste to the Epohh Horde, she can occasionally cry out things like, "Didn't you want an Epohh friend?"
  • darklordknight12darklordknight12 Member Posts: 10 Arc User
    edited August 2014
    It not the game it the arc that the problem again I bypass arc by going in my OS drive then go to your 86 bit programs folder look for Perfect World Entertainment file. Open it up should see Star Trek Online open that and find StarTrekOnline.exe and woot your in STO again.
    [SIGPIC][/SIGPIC]
  • alastorforthrighalastorforthrigh Member Posts: 222 Arc User
    edited August 2014
    It not the game it the arc that the problem again I bypass arc by going in my OS drive then go to your 86 bit programs folder look for Perfect World Entertainment file. Open it up should see Star Trek Online open that and find StarTrekOnline.exe and woot your in STO again.

    I was launching my game through Steam and suffering from this issue, it is not ARC related.
    2qTOAB3.gif
  • ironcaniacironcaniac Member Posts: 131 Media Corps
    edited August 2014
    It launched for me after a while, and then game ran without any issues. I did a mission and a couple of PvE's with on demand patches.
    After only 4 months, 19 weeks, 134 days, it's here. It's real!
    wbur87.jpg
    U.S.S. Tempest
  • fluffmizerfluffmizer Member Posts: 1
    edited August 2014
    This is the end people! I've just heard on CNN that California has sunk into the sea! The damn sea took out all our datacenters :mad:
  • stormrchandlerstormrchandler Member Posts: 0 Arc User
    edited August 2014
    STO worked just fine this AM , and came home from the day , sat down to play it gets to the patch screen ,sits for about 3 seconds and I get a crash report and then the game dumps out.
    Nothing on my system has been changed and I updated everything restarted ..and still nadda .
    All other aspects of the PC work just fine - I've checked for disk errors, ran antivirus, and in a fit of desperation for my STO fix , even checked to see if perhaps Windows needed an update ...and nope..I also tried resetting the router as well. I DFU.
    I have seen this error commented on before - but the tech talk is over my head to follow to attempt a fix LOL . I've done a crash ticket but Lord knows how long that may take ...

    Any suggestions or advice ?..
  • stormrchandlerstormrchandler Member Posts: 0 Arc User
    edited August 2014
    Launcher either fails to update or launches and fails to connect tot he patch server.


    thats what is happening here ..very annoying - continual crash errors...
  • shurkhemolightshurkhemolight Member Posts: 399 Arc User
    edited August 2014
    I have a different issue, after the emergency maintenance of 26 august, my password would no longer work in the launcher, this password was also used for the arc account.

    After jumping through all the account password hoops I managed to log into the game again only to find I am a "new" player without my former lifetime sub.

    I submitted a ticket through the support/arc channel, but as of now several fed/klink and one rommy toon are gone, as well as my lifetime sub with over 1400+ days on it.
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