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Arc Platform Updates and Q&A

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    cookiecrookcookiecrook Member Posts: 4,524 Arc User
    edited October 2013
    trygvar13 wrote: »
    Yes, it would be nice to know indeed when this will be forced upon us. Do I still have some time before I'm forced to leave? If I had known sooner I would more than likely never had purchased Legacy of Romulus.

    My guess is season 8 will more than likely be the latest we will see this forced upon us.
    <
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    Looking for a new fleet? Drop by the in-game chat channel, "tenforwardforum", and say hi to the members of A Fleet Called Ten Forward (Fed) and The Orion Pirates (KDF). If you already have a fleet you are happy with, please feel free to drop by our chat channel if you are looking for a friendly bunch of helpful people to socialize with.
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    o0kami87o0kami87 Member Posts: 590 Arc User
    edited October 2013
    Already use arc on my PC, but my laptop has limited resources (for those in reolenda that means I can't upgrade it any further. The laptop casing has reached it's limits on how much I can safely shove into it) by switching over to Arc only you are removing my ability to play while on the move (traveling) please do something about the resource hoarding the Arc launcher does before even considering making it mandatory.
    First, Vice Admiral, U.S.S. Wolf Pack-F, NX-101687-FFirst., Vice Admiral, A.R.W. Moon WolfWolf, I.K.S. Frost Bite
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    trygvar13trygvar13 Member Posts: 697 Arc User
    edited October 2013
    I have the exact same problem. And I play most of the time when I'm travelling. I guess it will be time to go back to TOR since even if I wanted to play (which I don't because of ARC) I still would not be able to.
    Dahar Master Qor'aS
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    wilbor2wilbor2 Member Posts: 1,684 Arc User
    edited October 2013
    so i now have to down load ark and the game again :eek: are you going to pay my bill for me? ive had to download this game twice before because after patching it refused to load up im NOT MESSING ABOUT AGAIN :mad:
    gs9kwcxytstg.jpg
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    broborabrobora Member Posts: 196 Arc User
    edited October 2013
    It would be a bonus if the Arc Launcher could be shut down after the game launches and the character is logged into the/a game.

    ofc, a reason against that would be injection of code post login, potential to insulate the program via the ARClauncher?


    On the other side of the coin Planetside2's launcher has shown me STO when I've switched between the two, as well as my youtube history and e-mails on chrome, all thanks to a graphics re-fetch (screenshots and XSplit videos of this)


    Considering that Planetside2 first showed my most recent history (youtube EVE Alliance Tournament) and later when Planetside2 crashed and reloaded my e-mails from long before the youtube browse I have to agree that the ability to close the ARC Launcher, is a desirable thing...

    I no longer play planetside2.
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    dareaudareau Member Posts: 2,390 Arc User
    edited October 2013
    That's not what they said. They said "We don't plan on making changes to the Steam flow." Note that word "plan". Plans change. They also said they weren't planning on making Arc mandatory before this last announcement.

    Consider, which should have more weight: A forum reply about "plans" from one CR rep or a bold-faced pronouncement on the front page that Arc will be the only way to launch STO?

    From what I've seen, even in this thread, Steam doesn't like it when other companies attempt to muscle in on "their" service via a "steam-lite" app.

    Since ARC is a "steam-lite" app, I forsee PWE going the way of EA as far as being carried on Steam... And isn't EA completely off steam in favor of that Origin app???

    And the "joys" of this is that PWE can be as insistent as ever that they aren't wanting to leave Steam, but VALVe will take care of that for them via a ToS violation...
    Detecting big-time "anti-old-school" bias here. NX? Lobi. TOS/TMP Connie? Super-promotion-box. (aka the two hardest ways to get ships) Excelsior & all 3 TNG "big hero" ships? C-Store. Please Equalize...

    To rob a line: [quote: Mariemaia Kushrenada] Forum Posting is much like an endless waltz. The three beats of war, peace and revolution continue on forever. However, opinions will change upon the reading of my post.[/quote]
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    generalmocogeneralmoco Member Posts: 1,634
    edited October 2013
    I'd like to applaud dez, not only for trying to answer our questions... but for been on topic the longest ***cough cough*** than other devs ***Cough cough***


    Thank you Dez!!!!
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    jengozjengoz Member Posts: 0 Arc User
    edited October 2013
    so....

    are the forums going to get wiped again?

    are we going to have to get new account names again?

    are we going to be able to access the forums without Arc?

    where does The Gateway fit in? or is it getting dropped?


    I not keen on adding more software to my computer that could slow my system down just to access a game that I have no problems accessing now. I would just as easily go play something else as to have to jump through hoop to get access to STO.

    As someone said.... "If you like your current plan... you can keep it."

    I have a feeling this Arc thing is going to work about the same.
    "Star Trek Online is powered by the most abundant resource in the galaxy . . . Gullibility"
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    mav75mav75 Member Posts: 113 Arc User
    edited October 2013
    I see the benefits of ARC for PWE, but I can't see any good ones for me worth using ARC.

    I've played CO and NW, but there are better ones for those genres.
    They will stay on my HD until I need the space.

    I've also taken a look (several times) of PWE's other games and found them to be... not worth it.

    Wonder how many of my friends will you drive away?
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    aquitaine985aquitaine985 Member Posts: 0 Arc User
    edited October 2013
    I'd like to applaud dez, not only for trying to answer our questions... but for been on topic the longest ***cough cough*** than other devs ***Cough cough***


    Thank you Dez!!!!

    You've got a little something on your nose, there.
    [SIGPIC][/SIGPIC]
    @Aquitaine985
    Lag Industries STO PvP Fleet - Executive
    A Sad Panda of Industrial calibre.
    2010: This is Cryptic PvP. Please hold the line, your call is very important to us...
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    johnny111971johnny111971 Member Posts: 1,300 Arc User
    edited October 2013
    Lol... I keep waiting for the thread... "PWE Remind's its customers not to eat yellow snow"... just to watch the you tube video's of those who constantly complain going to town.

    The decision is made folks, lets move on... bigger fish to fry than the launch wrapper.

    Star Trek Online, Now with out the Trek....
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    signumpaxsignumpax Member Posts: 43 Arc User
    edited October 2013
    After i all i read here and see so far i really hope the "master piece" of software will not come like it is now.
    I can't see anything good it that

    -uses to much resorces, for things u never need
    -annoyes u with advertisivement u not want....
    -reserving disk space....

    sure for Perfect world its an befit in there mind, they just want to press out as much info out of u, annoy u with advertisment to sell more things.
    Thats why i think it just will come as it is now, with out an positive change......

    Just unuseable for me
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    generalmocogeneralmoco Member Posts: 1,634
    edited October 2013
    You've got a little something on your nose, there.

    It's call the flu!!! It sucks so bad.. having a running nose while typing... :( *but that's out of topic so*


    I hate ARC.... LOL j'k...


    I'll be using it...
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    ktetchktetch Member Posts: 78 Arc User
    edited October 2013
    "We host all downloads on our own servers, without consuming any upload bandwidth. This is a major improvement over previous versions of the software, which utilized torrent functionality to deliver the game files."

    And yet, as we saw with the Legend of Romulus update, any major push cripples your systems and kills your bandwidth.
    That's the thing about Torrents, they SCALE, they have resumability and resiliency built in (thanks to checksumming) and it's really hard to beat the speed that comes from multiple copies everywhere, sharing what they have, out of order, with the focus on distributed copies.

    But hey, what do I know? I've only been studying torrents for ~10 years.
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    generalmocogeneralmoco Member Posts: 1,634
    edited October 2013
    ktetch wrote: »

    And yet, as we saw with the Legend of Romulus update, any major push cripples your systems and kills your bandwidth.
    That's the thing about Torrents, they SCALE, they have resumability and resiliency built in (thanks to checksumming) and it's really hard to beat the speed that comes from multiple copies everywhere, sharing what they have, out of order, with the focus on distributed copies.

    But hey, what do I know? I've only been studying torrents for ~10 years.


    I wounder what would happen If I scan your RC Code on ya avatar there Ktetch!!!
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    jorantomalakjorantomalak Member Posts: 7,133 Arc User
    edited October 2013
    I wont be using ARC i dont like being forced to use something i do not want

    so my only question is when will this become mandatory i want a date so i know when to take STO off my computer and walk away.
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    o0kami87o0kami87 Member Posts: 590 Arc User
    edited October 2013
    Lol... I keep waiting for the thread... "PWE Remind's its customers not to eat yellow snow"... just to watch the you tube video's of those who constantly complain going to town.

    The decision is made folks, lets move on... bigger fish to fry than the launch wrapper.

    You come from a socialist country right? Voicing concern is part of the feedback process. And if not listened to I'm sure PWE/Cryptic will listen when they force those that don't have heavy game rigs off the game thereby pushing away their money. Thankfully my custom desktop stays current enough to keep up.
    First, Vice Admiral, U.S.S. Wolf Pack-F, NX-101687-FFirst., Vice Admiral, A.R.W. Moon WolfWolf, I.K.S. Frost Bite
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    dezstravusdezstravus Member, Cryptic Developers Posts: 2 Arc User
    edited October 2013
    icegavel wrote: »
    C: Make the "reserved hard drive space" an optional - and customizable - feature.
    I have no intention of playing other Perfect World games at this time. Between school and house life, I barely have time for STO as it is. I don't need ARC to reserve hard drive space that I won't USE. Conversely, those that play a LOT of your games might want more space. So, when the client is being installed, ask the player two questions. "Would you like ARC to reserve space on your hard drive for games?" If yes, "How much space would you like reserved?" Here you give them a slider, between one and... say, 30 GB. 10 GB barely holds Holodeck, and having Tribble bumps that OVER. 20-30 GB is more reasonable for those that WANT the space. This improves quality of life for all players, and increases their propensity to give you money. Happy customers are good for business.


    Hey Icegavel,

    For this particular point, I currently don't have any knowledge of Arc reserving hard drive space. It does recommend that you have 10GB of space so that there is some room to install games, but it doesn't block off or partition any space for this, AFAIK. If you have any additional information regarding how specifically you determined that hard drive space was reserved, please feel free to let us know.
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    dezstravusdezstravus Member, Cryptic Developers Posts: 2 Arc User
    edited October 2013
    So, you're not going to sell the Steam Pack anymore?

    Let's not forget that brief love affair STO had with Raptr, where you play X amount of time and get rewards ingame like boxes of Dilithium and custom pets etc. will that not work anymore either?

    So, we won't be able to use Steam to play STO anymore? A program that has become MASSIVELY useful for organising our games, regardless of Developer, that notifies us of new drivers, lets us know when sales are on for DLC for our games and others, lets us be a community via the IM system and the ability to make Steam Groups etc

    You're saying Arc can do better?


    Hi aquitaine,

    We plan on keeping STO available via Steam, and currently there are no plans to remove any of the packs that are available for purchase on Steam. Thanks for requesting clarification!
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    castsbugccastsbugc Member Posts: 830 Arc User
    edited October 2013
    My 2 biggest 'complaints' over requiring it are:
    1)the overhead, ARC has a pretty large footprint in memory, and while you can argue that 'systems for gaming should have large banks of memory available' I must remind that not only should game accessibility and playability keep the lowest common hardware denominator in mind, but also that anything that adversely influences the player generally will result in that player not contributing to the bottom line, which as I understand is what the end goal of the game is.

    2)The 'need' for it. Here is my 'deal,' I am almost exclusively tied to STO for my PWE gameplay. I dabble in NW and CO, but that is pretty much the extent of it. I dont need a client that ties me into PWI and all the other games, because I am not likely to play them at any time in the near future, nor do I need, as an example, this potential 10gb partition of space on my hardrive on the off chance that I might choose in a future moment to play one of them. It is honestly not very likely to happen, and having a piece of bloatware on my computer to facilitate this, is more of a turn off than a turn on.


    With that said, if you can resolve the issues so that it can be conclusively stated to not interfere with gameplay, and actually have some benefit BEYOND linking me to games that I'm not likely to load, then we have some grounds for discussion.
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    idronaidrona Member Posts: 0 Arc User
    edited October 2013
    dezstravus wrote: »
    Hi aquitaine,

    We plan on keeping STO available via Steam, and currently there are no plans to remove any of the packs that are available for purchase on Steam. Thanks for requesting clarification!

    Does this mean I will be able to skip Arc all together if I get Steam instead?
    signwidrona.png
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    elessymelessym Member Posts: 0 Arc User
    edited October 2013
    idrona wrote: »
    Does this mean I will be able to skip Arc all together if I get Steam instead?

    That's the $64,000 question, since Steam doesn't do client updates for STO. How will you get your client updates then, if Steam doesn't use Arc and the old launcher is deprecated?
    "Participation in PVP-related activities is so low on an hourly, daily, weekly, and monthly basis that we could in fact just completely take it out of STO and it would not impact the overall number of people [who] log in to the game and play in any significant way." -Gozer, Cryptic PvP Dev
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    enyinayaenyinaya Member Posts: 34 Arc User
    edited October 2013
    Dear Dezstravus,

    I have read through these posts page by page and I can see many of the questions that I do have asked. Some answered. Others not yet, given that it takes energy to do all these. However, it seems to me that you are evading this very question:

    -> Will there be an option to absolutely and completely shut down ARC once the game you are playing is launched?

    If there is choice in this matter, to be able to close ARC and in addition kill all background processes so that only the game client is left running, then ARC will be a good lancher tool to use and for continous update our games.

    We commend you and your managers in streamlining your content so that it is less resource draining on your profits.

    Your playerbase is diverse. I have a very good (quite imprecise) computer system and I am sure running ARC will not hog my system. But, I am not the only one who has a good system specs. Therefore, it is much more beneficial for everyone as a whole to have that option to "Completely" quit ARC after updating and launching thier favourite game.

    Please, do answer the question if you can. I and many have shown, very explicitly, that we want this option. Yet it seems you have avoided answering this very question. Even if there is no plan to add it, or there is a plan, or as you normally say, there "currently" no plan...we really would like to know.

    Of course, I am sure you are been extremely carefull in given us an answer in other not to start a rage, if the anwer is not widely accepted.

    I hope I have not accused you in anyway. If you have already asnwered this question, explicitly by the way, then forgive me.

    Thank you.
    This are empty!
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    johnny111971johnny111971 Member Posts: 1,300 Arc User
    edited October 2013
    o0kami87 wrote: »
    You come from a socialist country right? Voicing concern is part of the feedback process. And if not listened to I'm sure PWE/Cryptic will listen when they force those that don't have heavy game rigs off the game thereby pushing away their money. Thankfully my custom desktop stays current enough to keep up.

    Nope, I don't come from a socialist country. I come from a capitalist society. I am aware of the feedback process, and yes... it is useful at times. However, feedback is only good to a point. Once the decision has been made (as is the case here), there is likely not going to be a retraction... why? becuase they know that a majority of the players a) won't notice, and b) won't experience the problems people are saying will happen.

    Keep in mind that Arc was made mandatory on new installs a few months (actual date escapes me) back. The major DOOOOOOM the forum ragers predicted... never happened.

    Game didn't crash and burn (there were notable issues with LoR release, but all in all the game is still here). Game is launchable on PC's with MINIMUM requirements (not a gaming rig) and With more players... so tell us again how Arc spells the end for STO?

    Its just another wrapper, and the trend in the industry to try to coral players into their library of games. They want you to stick with one company.

    And, to be honest... I don't mind Arc, and don't understand the rage... threats to quit and so on...

    It is an inevitability.

    Star Trek Online, Now with out the Trek....
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    dezstravusdezstravus Member, Cryptic Developers Posts: 2 Arc User
    edited October 2013
    [Quote:Me]
    Arc will be the exclusive method of downloading, patching, and launching all Perfect World games[/quote]
    These seem to imply you won't be able to play STO through Steam, once ARC becomes mandatory.

    Ah, great feedback. Thanks for pointing that out. In retrospect, I can now see the potential confusion that the above statement could cause. To clarify, we definitely plan to continue supporting Steam.
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    wildthyme467989wildthyme467989 Member Posts: 1,286 Arc User
    edited October 2013
    Never played STO through Steam, just wanted to check (and this may be a stupid question), does patching work the same way as it does through the old launcher, and what about launcher updates, I won't have to reinstall the game every time you update the launcher will I
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    dezstravusdezstravus Member, Cryptic Developers Posts: 2 Arc User
    edited October 2013
    enyinaya wrote: »
    Dear Dezstravus,

    I have read through these posts page by page and I can see many of the questions that I do have asked. Some answered. Others not yet, given that it takes energy to do all these. However, it seems to me that you are evading this very question:

    -> Will there be an option to absolutely and completely shut down ARC once the game you are playing is launched?

    If there is choice in this matter, to be able to close ARC and in addition kill all background processes so that only the game client is left running, then ARC will be a good lancher tool to use and for continous update our games.

    We commend you and your managers in streamlining your content so that it is less resource draining on your profits.

    Your playerbase is diverse. I have a very good (quite imprecise) computer system and I am sure running ARC will not hog my system. But, I am not the only one who has a good system specs. Therefore, it is much more beneficial for everyone as a whole to have that option to "Completely" quit ARC after updating and launching thier favourite game.

    Please, do answer the question if you can. I and many have shown, very explicitly, that we want this option. Yet it seems you have avoided answering this very question. Even if there is no plan to add it, or there is a plan, or as you normally say, there "currently" no plan...we really would like to know.

    Of course, I am sure you are been extremely carefull in given us an answer in other not to start a rage, if the anwer is not widely accepted.

    I hope I have not accused you in anyway. If you have already asnwered this question, explicitly by the way, then forgive me.

    Thank you.

    Hi enyinaya,

    I apologize for the delay in responding to your question. Thanks for understanding that it wasn't intentional evasion; just a matter of getting to them all. :)

    To clarify, Arc is currently being designed with the intended user experience of remaining open after a game client is launched. Arc is meant to stay open in the background after a program is launched.

    However, performance is incredibly important, and we are definitely taking into account the diversity of our players' hardware specs. With that in mind, we're specifically designing the application to use minimal system resources when running alongside the game application.

    With this in mind, reports from players regarding whether or not this goal is achieved are very important. If Arc is genuinely slowing performance, consuming system resources, or impacting your game's framerate, then we definitely want to know about that. In situations like that, we'll be very interested in collecting detailed information from players (CPU usage, RAM usage, HDD accessing, etc) so that we can address the potential issues.

    In conclusion, our strategy to ensure proper performance on all machines is not to design Arc with the intention of being closed after a game is launched, rather, to make it so lightweight that there is no need to close it in the first place.

    And as always, we'll be iterating on the design extensively over the next year. And, if the need to change the design becomes apparent based on requests from the players, we'll definitely change the plan as needed. :)

    Hope that helps!
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    ktetchktetch Member Posts: 78 Arc User
    edited October 2013
    I wounder what would happen If I scan your RC Code on ya avatar there Ktetch!!!

    The QR code?

    It's just a name card (albeit one I need to update, since it has an old website address)
    Has my real name, my job title (P2P researcher), my office phone number, and my personal website.
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    f8explorer#7814 f8explorer Member Posts: 1,328 Arc User
    edited October 2013
    Will the way Steam handles STO change?

    For me, for some reason I can use my gamepad which is bound to keyboard keys ... but if I use STO standalone *or* ARC ... it doesn't work. The game kills it.
    Joint Forces Commander ... / ... proud member of ... boq botlhra'ghom / AllianceCenCom!
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    tyriniussstyriniusss Member Posts: 317 Arc User
    edited October 2013
    dezstravus wrote: »
    Currently, the initial goal we are tackling is getting all our websites into a single, unified infrastructure, and surfacing the website news through the new Arc client.

    I really hope that means more than just a front site where I have to click on the game I want info about.

    The current STO website is a catastrophe. Especially since LoR.
    To get to the current news entries I have to click on the language tab (I am located in Germany, but I really don't want to read the translations of the blog entries as they are just horrible), click "enter site", then click "enter official site", then click again on "official site". Then, after FOUR clicks I get the info I want, that is if it registered my language selection correctly. More often than not it does not (both on Firefox and Opera).
    Come on guys, FOUR clicks to get to the relevant page. That's the worst webdesign I have ever seen on a professional website! You can do better!
    Then when I am finally in a new blog entry comments don't work. For weeks I thought "either another broken thing no one cares about or I got blocked for some reason". Until I read a Dev comment, (or was it Bran? I don't remember) about the comments being disabled.
    Can't be that hard to change "Be the first to leave a comment on this page!" into "Comments are currently disabled".

    The whole website is just incredibly unprofessional and user-unfriendly. It just shouts out: "We don't care"

    Sorry if I sound to harsh.
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