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Missing Mail **UPDATE: Items now back on Holodeck with the 7/11 patch**

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    matrix0matrix0 Member Posts: 261 Arc User
    edited July 2013
    The mail from expired exchange still doesn't work. They have no item attached and are still blinking as new mail after u read them.
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    l30p4rdl30p4rd Member Posts: 334 Arc User
    edited July 2013
    Nothing, that's exactly what I received in return mails. I feel a little let down by this !
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    lordhavelocklordhavelock Member Posts: 2,248 Arc User
    edited July 2013
    Most of what I'd been mail-storing were BOs with hard-to-find abilities/traits (like BO3, A2S3, or Efficient) and extra DOffs (of all qualities), since there's a 400-DOff Roster limit. Anyway, it appears that I have my Missing Items back. Here are some things I noticed while sorting through what had been sent back to me:

    While I got items returned to me, I've lost all my actual mail from before the bug. That's disappointing.

    I was sending some of the items to an Alternate Silver Account that I have. After sending 20 e-mails with attachments, I could send no more. So the limit isn't so much 100 items, as 20 attachment mails. Once that Alt removed some of that mail, I could send more.

    There's no indication that your e-mail didn't get sent (other than the attachments remain in your inventory). There's no UI message like "Attachment mail failed to send because recipient's has reached their limit." That would be nice and informative.

    Even while maxed at the 20 Attachment Mail Limit, I was still able to receive non-attachment e-mail (including Exchange Sale notices).


    The new limit makes me wonder. I'm allowed to post 40 items to the Exchange. I'm curious what happens if 21+ of those items don't sell, expire, and get sent back. What happens to those over 20 (or if I've already got Attachment Mail)?

    Anyway, thanks for fixing your bug Cryptic. Please make an Official Announcement, on your site/in your forums, explaining the Hows and Whys on this new limit and answering questions like the above.

    You can find/contact me in game as @PatricianVetinari. Playing STO since Feb 2010.
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    lordmalak1lordmalak1 Member Posts: 4,681 Arc User
    edited July 2013
    So I can assume by the lack of complaints the mail returns are happening, but it's a crapshoot as to what items may still be missing based on the original overages per account ?

    Among other things, I have THOUSANDS of lockboxes attached to sent mails, will they displace other items in the return que, and are stacks of items being returned in stacks or as individual attachments ?
    KBF Lord MalaK
    Awoken Dead
    giphy.gif

    Now shaddup about the queues, it's a BUG
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    lordhavelocklordhavelock Member Posts: 2,248 Arc User
    edited July 2013
    lordmalak1 wrote: »
    So I can assume by the lack of complaints the mail returns are happening, but it's a crapshoot as to what items may still be missing based on the original overages per account ?

    Among other things, I have THOUSANDS of lockboxes attached to sent mails, will they displace other items in the return que, and are stacks of items being returned in stacks or as individual attachments ?
    I did not have an inventory of what was in my Mail prior to the change, so I can't be 100% sure it's all there, returned to me. That being said, it sure does appear to be everything, and if I'm missing anything, well... then... I'm not actually missing it. Heh.

    Unfortunately I didn't have any stacked items. The closest I had were individual e-mails that had multiple DOffs attached, for example 5x Colonists, 5x White Science DOffs, or 2x Green Explosive Expert DOffs. These mails were returned with one of the DOff names (John Smith, for exmple) in the subject line and a phrasing like "John Smith (and 4 others like him)".

    You can find/contact me in game as @PatricianVetinari. Playing STO since Feb 2010.
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    blackjackwidowblackjackwidow Member Posts: 572 Arc User
    edited July 2013
    lordmalak1 wrote: »
    So I can assume by the lack of complaints the mail returns are happening, but it's a crapshoot as to what items may still be missing based on the original overages per account ?

    Among other things, I have THOUSANDS of lockboxes attached to sent mails, will they displace other items in the return que, and are stacks of items being returned in stacks or as individual attachments ?

    First - apologies because I was unable to get to this sooner. As I've been very vocal about the problem, I wish I could have logged in right away and reported back.

    So here's what I found:
    My 'returned mail' has come back the same way as others reported.
    • Subject line: Recovered Item: <item name of 1st item> 'and # more' if applicable.
    • No combining of mails - it appears that if the original mail had one item attached, the returned item mail has one attachment as well.
    • All dated 7/12/2013, 10:17-10:18 am (EDT)
    • Stacks of items are returned as stacks of items. I had several commodity stacks as well as various other things, including lockboxes. They all came back as stacks.
    • No 'return que' limit that I can see - it is not acting like it was before the loss, where you had to clear stuff to get to the next batch. I was going to count the number of mails I have and report it, but after 200 I was maybe a tenth of the way in and decided it wasn't worth the effort. :)

    I will never know for sure if absolutely everything has returned, since I did not keep any records on my mail attachments, but I am about to start the arduous process of going through to make sure the more expensive items are for sure returned.

    However - I am cautiously optimistic in reporting it seems that it was fixed. So -

    OH MY GOD - THANK YOU EVERYONE WHO WAS INVOLVED IN RETRIEVING MY MAIL ITEMS!!!

    Aliella Hawklight, Divine Oracle Devoted Cleric
    "Whenever a time arises where clarity is desired, it is always wise to reflect on the sage within."
    ― Sereda Aleta Dailey

    DaiMon Moogie, U.S.S. Acquisition
    Rule of Acquisition #57: Good customers are as rare as latinum. Treasure them.

    STO LTS since launch; NW player since 2014; ARC user - only when I have to put in codes for free stuff :)
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    lordmalak1lordmalak1 Member Posts: 4,681 Arc User
    edited July 2013
    First - apologies because I was unable to get to this sooner. As I've been very vocal about the problem, I wish I could have logged in right away and reported back.

    So here's what I found:
    My 'returned mail' has come back the same way as others reported.
    • Subject line: Recovered Item: <item name of 1st item> 'and # more' if applicable.
    • No combining of mails - it appears that if the original mail had one item attached, the returned item mail has one attachment as well.
    • All dated 7/12/2013, 10:17-10:18 am (EDT)
    • Stacks of items are returned as stacks of items. I had several commodity stacks as well as various other things, including lockboxes. They all came back as stacks.
    • No 'return que' limit that I can see - it is not acting like it was before the loss, where you had to clear stuff to get to the next batch. I was going to count the number of mails I have and report it, but after 200 I was maybe a tenth of the way in and decided it wasn't worth the effort. :)

    I will never know for sure if absolutely everything has returned, since I did not keep any records on my mail attachments, but I am about to start the arduous process of going through to make sure the more expensive items are for sure returned.

    However - I am cautiously optimistic in reporting it seems that it was fixed. So -

    OH MY GOD - THANK YOU EVERYONE WHO WAS INVOLVED IN RETRIEVING MY MAIL ITEMS!!!

    That IS good news. Guess I can go ahead and let the updates eat my game, and see what comes back as I'm probably 10 patches behind everyone here. It's no longer a priority getting the game working as I've already missed the summer event grand prize.
    ...Maybe next year.

    Thanks for the report, and shame on the rest of 'the team' for the lack of info and warning, and for taking their sweet a*% time fixing part of this mess.

    http://sto-forum.perfectworld.com/showthread.php?t=786941
    KBF Lord MalaK
    Awoken Dead
    giphy.gif

    Now shaddup about the queues, it's a BUG
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    pgm281pgm281 Member Posts: 7 Arc User
    edited July 2013
    Forgive me butting in, on this subject but I just wanted to ask what happened to us being able to delete old ingame mail from here on the website, been a long since i came on website, did it a few time a while ago and was just wondering can that still be accessed and am i looking in the wrong place??
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    lordmalak1lordmalak1 Member Posts: 4,681 Arc User
    edited July 2013
    pgm281 wrote: »
    Forgive me butting in, on this subject but I just wanted to ask what happened to us being able to delete old ingame mail from here on the website, been a long since i came on website, did it a few time a while ago and was just wondering can that still be accessed and am i looking in the wrong place??

    They killed that some time ago (maybe a year ago), and just recently removed the c-store access from the website. I think they're trying to get those into their little portal app but I never was really impressed with it's functionality.
    KBF Lord MalaK
    Awoken Dead
    giphy.gif

    Now shaddup about the queues, it's a BUG
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    blackjackwidowblackjackwidow Member Posts: 572 Arc User
    edited July 2013
    lordmalak1 wrote: »
    That IS good news. Guess I can go ahead and let the updates eat my game, and see what comes back as I'm probably 10 patches behind everyone here. It's no longer a priority getting the game working as I've already missed the summer event grand prize.
    ...Maybe next year.

    Thanks for the report, and shame on the rest of 'the team' for the lack of info and warning, and for taking their sweet a*% time fixing part of this mess.

    http://sto-forum.perfectworld.com/showthread.php?t=786941

    Good luck to you. Oh, one thing I thought was funny - all the mail comes from 'Lost and Found'. If you don't have mail from them, you weren't affected. :)

    As an aside, the Risa summer event is really worth visiting. If I were you, I would start doing the Flying High missions anyway, just don't start the project to claim the ship. They give you 1 pearl that does an 'unlock the project' project, which finishes immediately, so no problem doing that one. But the summer event runs until Aug. 2, while the ship event finishes 2 weeks earlier than that. It's conceivable they could extend the event due to some bugs that prevented a lot of people completing it.

    Plus, you're not that far behind, if you're not opposed to lobi, you can take a chance to buy the pearls you've missed.

    As for the other thread, I'll reply to him directly, but this sounds like he's reached the 100 item limit and doesn't know about it.

    Anyway - good luck! Fingers crossed you're able to get in and enjoy some STO time. I just cleared a couple hundred or more doffs from my mail, and I'm only about a third of the way through. Done with anything to do with STO for a while.

    Aliella Hawklight, Divine Oracle Devoted Cleric
    "Whenever a time arises where clarity is desired, it is always wise to reflect on the sage within."
    ― Sereda Aleta Dailey

    DaiMon Moogie, U.S.S. Acquisition
    Rule of Acquisition #57: Good customers are as rare as latinum. Treasure them.

    STO LTS since launch; NW player since 2014; ARC user - only when I have to put in codes for free stuff :)
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    lordhavelocklordhavelock Member Posts: 2,248 Arc User
    edited July 2013
    ... They give you 1 pearl that does an 'unlock the project' project, which finishes immediately, so no problem doing that one...
    A minor correction: They give you one Lohlunat Favor (not a Risian Lohlunat Pearl), and you are to use that to run the Project that opens the Store in your Events Rep.

    You can find/contact me in game as @PatricianVetinari. Playing STO since Feb 2010.
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    pgm281pgm281 Member Posts: 7 Arc User
    edited July 2013
    lordmalak1 wrote: »
    They killed that some time ago (maybe a year ago), and just recently removed the c-store access from the website. I think they're trying to get those into their little portal app but I never was really impressed with it's functionality.
    Thanks Lordmalak1 for answering that one
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    zdenka1970zdenka1970 Member Posts: 28 Arc User
    edited July 2013
    my emails seems to back, not sure if all, but hundreds are there ;)
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    nacrananacrana Member Posts: 1 Arc User
    edited July 2013
    still missing Mails.
    One of them got an Jem'Hadar Heacy Escort Carrier in it. (Exchange Sale Expired).
    Please fix it :(
    ________________
    Greetings
    Nacrana
    Admiral @ raumflotte.de
    [SIGPIC][/SIGPIC]
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    hornyrhinohornyrhino Member Posts: 10 Arc User
    edited July 2013
    just curious to what im supposed to do with 3 years of stuff if i cant use mail storage for much? hundreds of boffs??? and supposedly nameless now lol
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    lordhavelocklordhavelock Member Posts: 2,248 Arc User
    edited July 2013
    hornyrhino wrote: »
    just curious to what im supposed to do with 3 years of stuff if i cant use mail storage for much? hundreds of boffs??? and supposedly nameless now lol
    Not to jump on you, but I'm really curious... What would you ever need with "hundreds of boffs"?

    I mean even I kept a couple dozen (literally about 20) in my mail, the ones that have certain T3 abilities that are only available on higher quality BOffs, maybe an efficient one or two I hadn't yet assigned to an alt, but I honestly can't think of why anyone would need "hundreds." Or are you just exaggerating (it's hard to tell in writing)?

    You can find/contact me in game as @PatricianVetinari. Playing STO since Feb 2010.
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    lordmalak1lordmalak1 Member Posts: 4,681 Arc User
    edited July 2013
    NICE, was patching up for the last 3 weeks, and the launcher is now corrupt (again).
    KBF Lord MalaK
    Awoken Dead
    giphy.gif

    Now shaddup about the queues, it's a BUG
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    mattachinemattachine Member Posts: 505 Arc User
    edited July 2013
    Not to jump on you, but I'm really curious... What would you ever need with "hundreds of boffs"?

    I mean even I kept a couple dozen (literally about 20) in my mail, the ones that have certain T3 abilities that are only available on higher quality BOffs, maybe an efficient one or two I hadn't yet assigned to an alt, but I honestly can't think of why anyone would need "hundreds." Or are you just exaggerating (it's hard to tell in writing)?

    Well I can't answer for their reason but I have them stored there so I can pick them up and use them for Fleet holding projects.
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    mattachinemattachine Member Posts: 505 Arc User
    edited July 2013
    nacrana wrote: »
    still missing Mails.
    One of them got an Jem'Hadar Heacy Escort Carrier in it. (Exchange Sale Expired).
    Please fix it :(

    I'm also missing mails with items but I doubt I'll ever get those back. :(
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    lordhavelocklordhavelock Member Posts: 2,248 Arc User
    edited July 2013
    mattachine wrote: »
    Well I can't answer for their reason but I have them stored there so I can pick them up and use them for Fleet holding projects.
    Are you referring to Duty Officers or Bridge Officers? You posted you had hundreds of boffs, as in the latter. I can fully understand having hundreds of Duty Officers (DOffs). It's the Bridge Officers (BOffs) idea that blew my mind.

    lol

    :)

    You can find/contact me in game as @PatricianVetinari. Playing STO since Feb 2010.
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    softtop97softtop97 Member Posts: 35 Arc User
    edited July 2013
    lordmalak1 wrote: »
    NICE, was patching up for the last 3 weeks, and the launcher is now corrupt (again).

    *I'm back again .... was so happy to see at least 1/4 to 1/2 of my mail back were it should be :D * But many items still not were they should be. So i started cleaning out my mail ... being the honest engine i am... now i have my toons inventory full since mail Broke down mid-stream and i can't send items to the toons that should receive them. :eek: With full inventory it is useless for me to even be online till it gets fixed. but of course i can still fly around on risa and do missions since i think 2 of them have 2 slots open :/
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    aarons9aarons9 Member Posts: 961
    edited July 2013
    i dont think i got all my mail back.
    i am missing a few dozen exchange returns that i was holding off on collecting and putting back on exchange. these emails were per char.. only viewable by that one character that originally put the item in the exchange..

    the only emails that were returned to me were ones other people sent me, those were account wide..


    also my text emails, 100 or so are all missing.. are we going to get these back??
    [12:35] Vessel Two of Two Unimatrix 01 deals 225232 (271723) Plasma Damage to you with Plasma Lance.
    [12:44] Vessel One of Two Unimatrix 01 deals 1019527 (1157678) Kinetic Damage to you with Plasma Energy Bolt Explosion.
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