I noticed the new green titles,how can I access them?.I got the legacy pack as well.Also,will we get the newly added ship if we already purchased the legacy pack?
MONEYBOOKERS ACCOUNT TERMS OF USE - 03-30-2011
A copy of our Terms of Use is available for download at your convenience.
1. Stipulations
1.1. By using the Moneybookers Payment Service (as described below), the Customer agrees to these Terms of Use (the "Terms of Use" or "Agreement"), which form a legally binding contract between the Customer and Moneybookers USA, Inc. (?Moneybookers? or the ?Company?), a Delaware corporation with its office at 61 Broadway Suite 1603, New York, NY 10006. For consumer (individual) accounts, the ?Customer? is the individual that registers for the Moneybookers Payment Service on the Moneybookers website. For non-individual legal entities (such as corporations), the ?Customer? is the legal entity that registers for the service through its officers, employees or other authorized persons.
Moneybookers is a licensed money transmitter under the laws of various states. Click here for more information regarding the state licenses that the Company maintains.
1.2. Moneybookers, in its sole discretion, may amend these Terms of Use by posting the amended Terms of Use on the ?Terms of Use Updates? page of the Moneybookers website. Customer may review changes at any time by clicking on the Terms of Use Update section on the Moneybookers website. Customer may review the current Terms of Use prior to initiating any transaction using the Moneybookers Payment Service at any time by clicking on the Terms of Use section on the Moneybookers website. Amended Terms of Use shall become effective 30 days after they are posted on the Moneybookers website. A revision will not affect any transaction that was initiated prior to the effective date of such revision.
1.3. Except as stated in this section, Moneybookers and the Customer are the only parties who may rely on or enforce these Terms of Use. There are no third party beneficiaries to this Terms of Use, except affiliates of the Company and the partner banks that the Company has contracted with to assist the Company in the provision of certain elements of the Moneybookers Payment Service.
2. Description of Moneybookers Payment Service
2.1. Each Customer of the Moneybookers Payment Service has a ?Moneybookers Account? that maintains all funding account, payment transactional information and other information arising from Customer?s use of the Moneybookers Payment Service. If Customer maintains a Stored Value Balance (as described below), the balance and transactional records of the Stored Value Balance are also reflected in the Customer?s Moneybookers Account. A Moneybookers Account is not a deposit or other type of bank account.
2.2. Moneybookers operates the Moneybookers Payment Service that allows Customer to send and receive payments to and from other Customers registered with Moneybookers. For person-to-person payments (excluding credit card purchases from card-accepting merchants), Moneybookers is responsible for the transmission of funds between two Customers in accordance with the instructions of the sending Customer. As described further below, a Customer may fund the Customer?s Stored Balance by means of a charge to the sending Customer?s credit card or debit card issued by a U.S. financial institution or registered bank account with a U.S. financial institution. These accounts at third party financial institutions are referred to as ?Customer?s Registered Funding Accounts? in this Terms of Use. The Customer may also fund the Stored Value Balance (defined below) by receipt of incoming funds transfers from other Moneybookers Customers. All person-to-person payment transactions are processed by a debit to the sending Customer?s Stored Value Balance and a credit to the receiving Customer?s Stored Value Balance.
Moneybookers also permits certain Customers that are merchants to accept and process credit card payments directly from buyer Customers.
2.3. Moneybookers is regulated as a money transmitter by the various states of the United States, and is also a registered money services business with the U.S. Treasury Department. Moneybookers is subject to applicable U.S. federal and state laws and regulations in the operation of the Moneybookers Payment Service.
2.4. Customer may maintain a balance in the Customer?s Moneybookers Account by either funding its Moneybookers Account with Customer?s Registered Funding Account or by receiving a transfer of funds from another Customer and leaving those received funds in the Customer?s Moneybookers Account. This balance of funds is called the Customer?s ?Stored Value Balance.? All Customer Stored Value Balances in the Moneybookers Account are placed on deposit with an Account Bank which provides Customers and Moneybookers with deposit account services for the Stored Value Balances. Customer authorizes Moneybookers to act as the agent of the Customer in the establishment of one or more deposit account(s) at the Account Bank and to deposit and withdraw the Customer?s Stored Value Balance to and from such account(s) at the Account Bank, as necessary and appropriate to process Customer payments and to otherwise provide the Moneybookers Payment Service.
Customer acknowledges and agrees that the Stored Value Balance on deposit at the Account Bank may be held by the Account Bank in an omnibus deposit account on a commingled basis with funds of other Customers of Moneybookers. Customer further acknowledges and agrees that Customer is not entitled to any interest or other compensation from the Account Bank, Moneybookers or any other person with respect to the Stored Value Balances that are placed on deposit at the Account Bank. All information regarding the Customer?s Stored Value Balances on deposit with the Account Bank will be reflected on Customer?s transaction history page on the Moneybooker?s website. Customer will not receive a separate deposit account statement or other communication from the Account Bank with respect to the Stored Value Balances. Customer may only access the Stored Value Balances on deposit at the Account Bank through the Moneybookers Payment Service. Customer?s Stored Value Balances on deposit with the Account Bank will be subject to deposit insurance from the Federal Deposit Insurance Corporation (?FDIC?) in accordance with applicable law and regulation.
2.5. All fees are set forth in a separate Fee Schedule published on Moneybookers? web site, which is subject to change at Moneybookers' sole discretion following the procedure as set forth in paragraph 1.2.
2.6. Company may receive a fee or other payment from the Account Bank in consideration for making available the Stored Value Balances for deposit at the Account Bank and/or for other service rendered to the Account Bank. Customer acknowledges and agrees that Company is authorized to receive such a payment from the Account Bank, and that Customer has no claim or right to such fees or portion thereof.
2.7. If Customer leaves funds in the Moneybookers Account as a Stored Value Balance for a substantial period of time and Company and/or Account Bank is unable to contact Customer, the funds may be required to be turned over to state authorities under applicable escheat laws.
2.8. Customer acknowledges, that (i) Moneybookers is not a bank; (ii) funds in the process of transmission from a sending Customer to a receiving Customer through the Moneybookers Payment Service are not deposits of Moneybookers, the Account Bank or any financial institution; (iii) funds in the process of transmission are not insured by the FDIC or any other government agency; (iv) Moneybookers does not act as a trustee, fiduciary or escrow holder with respect to funds in the process of transmission between Customers or in connection with the funds balances on deposit with the Account Bank; and (v) Moneybookers does not pay interest on Customer?s fund balances during transmission.
3. Registration For Service
3.1. In order for a consumer (natural person) to register for the Moneybookers Payment Service, the applying Customer must be at least 18 years of age and be a resident of the United States of America. In order for a business/commercial entity to register for the Moneybookers Payment Service, the applying Customer must have legal authority under its formation documents and/or applicable law to enter into this Terms of Use and must be located within the United States, and the authorized person acting on behalf of the Customer must be at least 18 years of age. All Customers must (i) have a credit or debit card issued by a U.S. financial institution or have a bank account at a U.S. financial institution that is accessible by electronic (ACH) debit, and (ii) provide all information requested by the Company during the registration process or otherwise.
By applying to register for the Moneybookers Payment Service, Customer authorizes Company to request a credit report from a consumer reporting agency or otherwise access other third party databases containing information regarding individuals and companies, in order for Company to evaluate applicant Customer?s application for the Moneybookers Payment Service and for Company to periodically review the Customer?s use of the Moneybookers Payment Service. Moneybookers is under no obligation to provide the Moneybookers Payment Services to an applicant Customer, and may decline an application for the Moneybookers Payment Service in its sole discretion.
3.2. Customer may only register for the Moneybookers Payment Service and establish a Moneybookers Account by completing the online application form. A Customer must maintain an active [postal mail] address, telephone number and email address to become a Customer and may not provide any false, inaccurate, incomplete or misleading information. Customer must not provide any name, bank account or credit card that he is not legally authorized to use. Customer is responsible for ensuring that the information provided at registration and subsequently is kept up to date. Moneybookers reserves the right to request further information pertaining to Customer?s Account at any time. Failure to supply such information may result in limitation on usage of the Service or suspension of the Account.
3.3. Each person is only entitled to register with the Moneybookers Payment Service one time and is only permitted to have one Moneybookers Account. The Company reserves the right to terminate the Service and close the Account of any Customer who has opened multiple Accounts or registered multiple times for the Service.
3.4. Some Customers may be eligible to participate in a frequent user or other rewards programs. These reward programs, including their conditions, amount and issuance, shall be subject to the discretion of the Company, and shall be non-transferable and non-refundable. Any reward offered by the Company is limited to one per household.
3.5. Company will ensure that all personal information of the Customer is held in accordance with the data privacy and security provisions of the federal Gramm-Leach-Bliley Act, other applicable law, and the Company's published privacy statement.
3.6. Moneybookers reserves the right to establish and change, in its own discretion, applicable fees for sending and receiving money, and to impose different fees on business/commercial and consumer Customers.
4. Login
4.1. Customer is solely responsible for the security of his/her login email and password. The password should not be disclosed to any third party.
4.2. Every person who identifies him/herself by entering the correct login email and password is assumed by Moneybookers to be the rightful account holder/Customer and all transactions where the login email and password have been entered correctly will be regarded as valid and authorized by the Customer.
5. Funding Payment Transactions and Your Stored Value Balance
5.1. In order to fund the Customer?s Stored Value Balance in the Moneybookers Account, Customer may choose from one or more payment options available to Customer through the Moneybookers Payment Service. Moneybookers reserves the right to limit the number and type of Customer's Registered Funding Accounts that are permitted on the Moneybookers Payment Service. With respect to any funding transaction, Customer authorizes Moneybookers to initiate charges and debits to the Customer?s Registered Funding Accounts in order to obtain funds for the requested funding transactions, plus applicable fees. Customer also authorizes Moneybookers to debit and credit the Customer?s Registered Funding Accounts and Stored Value Balances to correct an error in any prior payment or funding transaction or to address a chargeback or reversal of a payment transcaction.
5.2. If Moneybookers determines that Customer has requested a funding transaction from a bank account not held in Customer's name, the funds will not be credited to the Customer's Moneybookers Account, and will be returned to the indicated funding account, provided Moneybookers has sufficient details to return the payment.
6. Sending Payments
6.1. In order for a sending Customer to instruct Moneybookers pay a receiving Customer, the receiving Customer must have a valid email address. The sending Customer may instruct Moneybookers to make a payment by entering the email address of the person or entity to receive the payment and the amount the sending Customer wishes to send on the "Send Money" page of the Moneybookers website.
6.2. When Customer sends a payment, Moneybookers will obtain the funds plus any commission or fee first by debiting Customer's funds in the Stored Value Balance of the Moneybookers Accounts, if any. If the Customer's funds in the Stored Value Balance are not sufficient to carry out Customer's requested payment in full, Moneybookers will obtain the remaining funds per Customer's instructions by debiting one or more of the Customer's Registered Funding Accounts. Moneybookers reserves the right to limit an Customer?s choice of funding sources for any individual payment at Moneybookers? discretion.
6.3. Moneybookers will complete a requested payment transaction by sending the funds to the recipient Customer?s Moneybookers Account. If the recipient does not have a Moneybookers Account, Moneybookers will send him/her an email asking him/her to register and activate an account with Moneybookers in order to receive the funds that the Customer has sent.
6.4. Until the requested payment is accepted by the recipient, Customer remains the owner of those funds and Moneybookers holds those funds as agent, but Customer will not be able to withdraw those funds or send the funds to any other recipient unless the initial transaction is cancelled. If, within 14 days from the request for payment to be sent to a non-registered Moneybookers recipient, he/she has not opened and activated a new Moneybookers Account, Moneybookers will cancel the transaction and the funds will be sent back to the sending Customer?s Account.
6.5. Customer is entitled to a refund of money to be transmitted if Moneybookers does not forward the moneys received from Customer within 10 days of the date of its receipt or does not give instructions committing an equivalent amount of money to the recipient designated by Customer within 10 days of the date Moneybookers receives the funds from Customer, unless otherwise instructed by Customer or otherwise barred by law from making a refund. If Customer?s instructions as to when the moneys shall be forwarded or transmitted are not complied with and the money has not yet been forwarded or transmitted, Customer has a right to a refund. To request a refund, visit our website at https://www.moneybookers.com/app/help.pl?s=contact or write us at Moneybookers USA, Inc., 61 Broadway, Suite 1603, New York, NY 10006.
6.6. Some accounts, at Moneybookers? discretion, may have higher or lower payment transmission limits depending on their verification status. Moneybookers may establish and change these limits at any time without notice.
6.7. It is strictly forbidden to send payments in order to pay for:
tobacco products,
prescription drugs,
drugs and drug paraphernalia,
firearms and ammunition,
weapons and knives,
satellite and cable TV descramblers,
TRIBBLE and hardcore content or services,
government IDs and licences,
licensed or unlicensed lotteries,
stored value cards or pre-paid debit cards, if they are not associated with a single vendor and don?t have a dedicated use,
illegal multi-level marketing and pyramid selling services or ponzi schemes, matrix programs, other ?get rich quick? schemes or High-Yield Investment Programs (HYIP),
illegal downloads or any other goods and services infringing intellectual property rights of a third party,
in connection with any money changing or transmitting business, including but not limited to bureaus de change or currency exchanges,
purchases of travel money, and
the sale of beverages containing alcohol.
Furthermore, it is strictly forbidden to send payments from a Moneybookers Account in connection with gambling or gambling services such as sports betting, casino games and poker games.
7. Receiving Payments
7.1. When receiving a payment through the Service, the amount received is credited to the Stored Value Balance of the Customer?s Moneybookers Account until Customer further instructs Moneybookers with respect to the transmission of such funds. Moneybookers reserves the right to place a hold on funds credited to the receiving Customer?s Stored Value Balance and to limit the subsequent sending or withdrawal of such funds for a period of time in order to protect Moneybookers from potential fraud, loss or chargeback/reversal risk
7.2. If a person receives a notice that a payment has been sent to such person through Moneybookers but such person has not registered for the Service, Moneybookers will NOT deliver any funds to the intended recipient and will NOT in any way become the agent of the intended recipient. The intended recipient of a requested payment transmission shall have no claim to those funds unless and until such person registers for the Service, agrees to the current Terms of Use for the Service, and indicates acceptance of the payment.
7.3. When a receiving Customer receives a payment through the Service, the receiving Customer shall be liable to the Company for any subsequent reversal of the transaction. Examples of such a reversal include, but are not limited to, a credit card reversal by the sender of the payment and a reversal of the transaction because the sender of the payment was using a stolen credit card or unauthorized bank account. Moneybookers may reverse a previously credited payment transaction at any time and without prior notice to the recipient Customer, (i) if Moneybookers receives a chargeback or reversal of the funding transaction associated with the payment transmission, (ii) if Moneybookers has reason to believe that the funding transaction was fraudulent or unauthorized, even if Moneybookers had not received an associated chargeback, or (iii) in order to protect Moneybookers or the sending Customer from a loss associated with the payment transaction.
7.4. It is strictly forbidden to receive payments as consideration for the delivery of:
tobacco products,
prescription drugs,
drugs and drug paraphernalia,
firearms and ammunition,
weapons and knives,
satellite and cable TV descramblers,
TRIBBLE and hardcore content or services,
government IDs and licences,
licensed or unlicensed lotteries,
stored value cards or pre-paid debit cards, if they are not associated with a single vendor and don?t have a dedicated use,
illegal multi-level marketing and pyramid selling services or ponzi schemes, matrix programs, other ?get rich quick? schemes or High-Yield Investment Programs (HYIP),
illegal downloads or any other goods and services infringing intellectual property rights of a third party,
in connection with any money changing or transmitting business, including but not limited to bureaus de change or currency exchanges,
purchases of travel money, and
the sale of beverages containing alcohol.
Furthermore, it is strictly forbidden to receive payments to a Moneybookers Account in connection with gambling or gambling services such as sports betting, casino games and poker games.
Additionally Moneybookers cannot condone the trade of items or support of organisations that promote hate, violence, or racial intolerance. Therefore, Moneybookers will judiciously disallow organisations that promote or glorify hatred, violence, or racial intolerance from using Moneybookers to receive payments. Furthermore, such organisations may not be listed on any website of Moneybookers customers, nor may any of Moneybookers customers' websites advertise or support such organisations.
8. Withdrawal of Funds From Account
8.1. Customer can request a withdrawal of funds from the Stored Value Balance of the Moneybookers Account at any time by logging into his/her Account and following the instructions in the 'My Account' section.
8.2. Prior to transferring funds to a Customer who has requested a withdrawal, Moneybookers may first take any measures that are reasonably required to prevent money laundering or fraud, or to confirm whether the holder of the Moneybookers Account is a person who is entitled to withdraw such funds. Moneybookers reserves the right to impose a reasonable hold on funds that a Customer has requested to be withdrawn in order to protect Moneybookers from potential fraud, loss or chargeback/reversal risk.
8.3. In case the Customer chooses to be paid via a credit to a bank account, the Company pays the proceeds of a withdrawal of funds by electronic transfer to an account with a bank designated by the Customer. The Company deducts the applicable withdrawal fee from the Customers? Account prior to the withdrawal. The Customer can designate the respective financial institution via the profile section of this website. Customer must designate an account at a financial institution located in the United States and designated account must be held in the name of the Customer.
8.4. Moneybookers will make a reasonable effort to ensure that the requested funds reach Customer's bank account within five business days of the day on which Customer gave the withdrawal instructions. Company is not responsible if the failure of the funds to reach Customer's account in this time, including but not limited to if the failure is caused by a third party that is involved in the funds transfer.
8.5. All withdrawal fees are set forth in a separate Fee Schedule published on Moneybookers' web site, which is subject to change at Moneybookers' sole discretion following the procedure set forth in paragraph 1.2. The Company reserves the right to charge a correction fee if wrong or incorrect payment details were provided or if a withdrawal failed or was impeded due to any other reason not caused by Moneybookers (e.g. returned or cancelled check, payment returned by recipient's bank).
Other
9.1. Customer is solely responsible for the accuracy and completeness of any instructions given to Moneybookers, and Moneybookers does not review instructions to detect errors. Moneybookers makes no representation or warranty to a Customer regarding the identity or legitimacy of any other Customer using the Moneybookers Payment Service with whom the Customer may transact business or payments.
9.2. Customer should note that all payments made are final and not reversible by the sending Customer once the receiving Customer has received the payment sent by Moneybookers in accordance with Customer's instructions. Moneybookers cannot arrange for funds to be given back to Customer where Customer believes the payment was made in error or there is any other reason that the receiving Customer is not entitled to the funds.
9.3. Where Customer disputes a transaction with another party, Moneybookers will not enter into the dispute in any way other than to confirm that the payment was made in accordance with the instructions Customer gave to the Company.
9.4. If a sending Customer requests that Moneybookers make a payment to a person that is not located in the United States, or if a receiving Customer receives a payment from a sending Customer that is not located in the United States, Moneybookers will process the payment with the assistance of one or more of its affiliates, such as Moneybookers Ltd., located in England.
9.5. All website designs, text and graphics, and their layout and arrangement and all intellectual property rights therein are the property of Moneybookers. Any use of web site materials, their reproduction, modification, distribution or republication without express prior written consent is strictly prohibited.
10. Fees
Customer is responsible for the payment of all applicable fees. Current fees are indicated on Moneybookers? web page. If Customer is unclear as to any applicable fee, he/she should contact the Company?s customer service department. All fees are due immediately and are subject to change at Moneybookers? sole discretion following the procedure set forth in paragraph 1.2.
11. Termination
Customer may close his/her Moneybookers Account at any time by giving notice to Company?s customer service department. A Customer?s withdrawal of funds in connection with the termination of a Moneybookers Account is subject to the limitations on withdrawal set forth in these Terms of Use.
The Company at its sole discretion, reserves the right to close an account of any Customer at any time for any or no reason upon 1 week notice to the Customer. As described in Section 8.2, Company may delay payment of final withdrawal of funds. Moneybookers has the right to immediately close down a Customer Account by giving notice if there are valid grounds. Valid grounds are assumed under, but not limited to the following circumstances:
a violation of any applicable law or regulation,
breach of any of these Terms of Use,
if there are reasons to believe that the account has been used in connection with unauthorized or unusual credit/debit card or bank account use, including without limitation, notice of same by Customer?s bank or credit/debit card issuer,
in case of abuse of the reversal or charge back process provided by Customer?s bank or credit/debit card company,
receipt of potentially fraudulent funds,
to comply with money laundering or other investigations conducted by government authorities, agencies or commissions,
return of a payment for insufficient funds in the bank account.
12. Warranties, Liabilities and Disclaimers
12.1. Customer undertakes not to make use of the Moneybookers Service for or in connection with goods and services as described in section 6.7. and 7.4. of this Agreement or any illegal purpose or criminal activity of any nature (e.g. fraud, money laundering, child pornography) and undertakes not commit any other breach of these Terms of Use. Moneybookers will report any suspicious account activity to the appropriate law enforcement authority. Moneybookers reserves the right to apply at its sole discretion prevention and detection procedures and suspend and freeze accounts or refuse the execution of transactions if there are reasonable grounds to suspect that an account is being or may be used in connection with any of the foregoing or if governmental authorities require so. Moneybookers may at its sole discretion assert reasonable handling expenses the Company incurs by a Customer?s misuse of the Service and/or breach of these Terms of Use against Customer.
12.2. CUSTOMER REPRESENTS AND WARRANTS TO MONEYBOOKERS THAT CUSTOMER IS SIGNING UP FOR AN ACCOUNT ONLY AFTER DETERMINING THAT OPENING AND MAINTAINING SUCH ACCOUNT VIOLATES NO FEDERAL OR STATE LAWS OR REGULATIONS APPLICABLE TO CUSTOMER OR CUSTOMER?S USE OF THE SERVICE. Customer warrants that he/she is not violating any law or regulation by his/her use of Moneybookers Payment Service, and Customer indemnifies the Company for any and all losses or damages that might arise from Customer?s use of the Service.
12.3. Moneybookers shall make reasonable efforts to ensure that all requested payments transactions and related funding transactions are processed in a timely manner. However, a number of factors, several of which are outside of Moneybookers' control such as processing time in the banking system or the mail service, will contribute to when the funds are received and payments processed. The Company makes no representations regarding the amount of time needed to complete processing of a requested payment transaction, nor shall the Company be liable to Customer or any other person for any actual or consequential damages arising from any claim of delay. Furthermore, Moneybookers makes no representations or warranties as to continuous, uninterrupted or secure access to the Moneybookers Payment Service, which may be affected by factors outside of Moneybookers control, or may be subject to periodic testing, repair, upgrade or maintenance.
12.4. Except for liability that may be imposed under applicable consumer protection laws, Moneybookers will not be responsible for any claim by a Customer unless the loss was caused by gross negligence, wilful misconduct or fraud of Company. In particular, the Company shall in no way and under no circumstances be liable for any damages or losses, including, without limitation, direct, indirect, consequential, special, incidental or punitive damages deemed or alleged to have resulted from or caused by but not limited to the following scenarios:
payments made to unintended recipients or payments made in incorrect amounts due to the input of incorrect information by senders,
payment made by a third party who passes all identity and verification checks,
any fraud, deception or misrepresentations by Customer, whether or not the Customer is verified in any manner,
any damages resulting from a recipient's decision not to accept a payment made through Moneybookers,
any errors or omissions in the website content,
the misuse of the website content or the inability of any person to use the site,
delays, losses, errors, or omissions resulting from failure of any telecommunications or any other data transmission system and the failure of the central computer system or any part thereof,
any result of any acts of government or authority, any act of God or force majeure.
12.5. CUSTOMER EXPRESSLY AGREES THAT ITS USE OF MONEYBOOKERS PAYMENT SERVICE AND WEBSITE IS AT ITS SOLE RISK AND THAT THE SERVICE AND WEBSITE ARE PROVIDED ?AS IS? WITHOUT WARRANTY OF ANY KIND, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW. MONEYBOOKERS, ITS AFFILIATES AND THE ACCOUNT BANK EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.
12.6. The Moneybookers Payment Service and all other actions of Moneybookers are limited to providing Customer with a payment facility. Moneybookers does not make any representations, warranty or guaranty as to the quality, safety or legality of the underlying purchase or other transaction that Customer is undertaking. The Company does not have any responsibility for any goods or services for which Customer pays using the Moneybookers Payment Service and Company will not be liable for any charges, taxes or other duties in relation to such goods or services.
12.7. Customer agrees to release, indemnify, and hold the Company harmless against any claim brought against the Company by a third party resulting from Customer's use of Moneybookers Payment Service in respect of all losses, actions, proceedings, claims, damages, expenses or liabilities whatsoever suffered and howsoever incurred by Moneybookers.
12.8. In the event a funding transaction to a Customer?s Registered Funding Account is returned or reversed to the originator for any reason - whether upon his own request or by request of his bank or payment provider - will incur an administration/chargeback fee.
13. CONSUMER LIABILITY FOR UNAUTHORIZED PAYMENTS AND ERRORS
13.1. For consumer person-to-person payments that are funded by electronic fund transfer debits to Customer?s bank account or a debit to Customer?s Stored Value Balance, Customer is provided with certain protections against unauthorized transactions and errors in the processing of such payments. For additional information, please see the Consumer Electronic Funds Transfer Disclosure and Error Resolution Policy.
13.2. All Customers may have certain additional protections against unauthorized or erroneous payments through the Moneybookers Payment Service that are provided under applicable law and/or the card agreement or deposit account agreement with the financial institution that maintains the Customer?s Registered Funding Accounts. Customer may want to contact its account holding financial institution or card-issuing financial institution in the event of an error or unauthorized transaction that is reflected in account statements from such institutions.
14. Governing Law and Legal Disputes
14.1. For disputes, claims or to report account discrepancies, Customer shall contact Moneybookers? customer service department.
14.2. This Agreement shall be governed by and construed in accordance with the federal laws of the United States of America and the state laws of the State of New York. Any claim arising out of or relating to this Agreement or the provision of the Moneybookers Payment Services offered by Moneybookers that cannot be resolved by contacting the customer service department shall be brought exclusively in the state or federal courts located in New York City, New York.
14.3. The Customer and Moneybookers shall keep confidential and not use for any collateral or ulterior purpose the subject matter of any arbitration and all information, documents and materials produced for, or arising in relation to, any arbitration including any award arising out of it except in so far as is necessary to implement and enforce any award or otherwise as required by law.
15. General
15.1. Moneybookers and Customer shall both comply with all applicable laws, contracts and applicable licences regarding respectively the use and provision of the Services provided by Moneybookers.
15.2. Moneybookers may send notices to Customer at the email address or postal address provided. Customer may send notices to the Company?s customer service department. Any notices by either party under these Terms of Use by email shall be deemed given on the day the email is sent, unless the sending party receives an electronic indication that the email was not delivered; and if by mail, shall be deemed given six (6) business days after the date of mailing.
15.3. Customer acknowledges that following the procedure as set out in paragraph 1.2 these Terms of Use are subject to amendment, modification or deletion if required by, or found to be in conflict with, applicable law or regulation or otherwise without affecting the validity or enforceability of the remaining terms and conditions. These Terms of Use constitute the entire agreement between the parties with respect to the subject matter hereof and supersede and replace any and all prior agreements. In the event of inconsistency between this version of the Terms of Use and the online version at www.moneybookers.com the online version will prevail.
15.4. Moneybookers? failure to exercise or enforce any right under these Terms of Use shall not be deemed to be a waiver of any such right or prevent Moneybookers from exercise or enforcement thereof at any time.
15.5. Customer may not transfer any rights or obligations he may have under this Agreement without Moneybookers? prior written consent. Moneybookers reserves the right to transfer this Agreement and all rights or obligations under this Agreement without Customer?s consent.
If the Customer wishes to become a Merchant and/or use the Moneybookers Merchant Gateway Service he/she is asked to contact us-merchantservices@moneybookers.com. For information about Merchants and the Moneybookers Merchant Gateway Service please see the Merchant Services section on our website - www.moneybookers.com
Took some of the money I had designated for the Legacy Pack, gave it to riot games and bought riot points. They were happy to accept my credit card and happy to sell me some products. Honestly, I can buy a new Champion and a skin to go with it for about $5. I usually buy champions with IP and the skins cost $2. STOs ships seem to cost $20 ish which is substantially more for not a lot of extra value. Still, I love sto and Id pay it.
The point is, I KNOW my credit card is in good standing. The money STO didnt want, others were happy to take.
I get to be the customer and STO is the seller. I shouldnt have to jump through hoops to buy their product and give out EXTRA information. Providing access and permission to pull funds from and deposit funds to my personal bank account is more than just some extra information.
I do not want to give paypal the right to pull funds from my bank account or keep my bank account information in their files so a hacker can figure it out and do it themselves.
Just want to buy the legacy pack. This is a virtual product. Its not a product on a shelf that I take home and they cannot get back. If someone cared enough to abuse the system and somehow provide improper payment, Cryptic could easily remove their product from cstore access and their account and/or cancel their account and ban them from the game. They are not out a physical product. It would be easy to reclaim their product if there was fraud.
Furthermore its just painfully stupid that I cannot use Zen points which I already have to buy the legacy pack. I do have ove $125 worth of zen points and it annoys me I cannot use them to buy this pack. It would be easy for me to go to the store and buy more.
Cryptic makes it a pain in the behind to buy their products so I do not see any reason why I should. Id enjoy them but theres lots of things that Id enjoy buying.
My sister has a one person internet online business and she ships the day she gets an order and usually within 2 hours. She is out physical product if the card turns out to be fraudulant and she wont get her product back. Still she takes credit cards and doesnt make people jump through hoops to do business with her. Cryptic is a far larger company and better able to handle problems from fraudulant credit cards.
I seriously doubt even .01% of Cryptic credit card purchases were fraudulant. There are approval checks and worlds of recourse to prevent it. Maybe Skrill gives back some kickbacks with their hidden fees and paypal cuts them a deal.
I dont know.
I do know that Im not going to jump through hoops and say yes master so I can buy a virtual product when I can go to a competitor that puts out a really fun game and seems happy to sell me a product that I will enjoy and perhaps get more play value and fun value.
I realize that Riot games puts out a product with 1000 times more players that play daily than STO and they can afford to be more "affordable". The same is true with ArenaNet and Blizzard. Still I find the customer service from these competitors to be instant and beneficial with phone centers, instant email response, and chat help, and true concern towards their players needs.
I want Cryptic to succeed but feel that they should be like Avis and try harder. They do not try harder. They push you to a third party site that wants personal information that I do not feel comfortable giving. I wouldnt give a stranger on the street my bank account # and permission to access it and Im not giving it to paypal either. I do not want to be treated like a criminal for trying to buy their stuff. We think you might be defrauding us since you have a credit card so we wont take it. Go prove to someone else your card is good and we will trust them. Thats what I think Cryptics attitude is towards my business.
If Cryptic cannot and does not want to sell me their product. I can find quality games that would be happy to oblige. STO is not the only game I play and I find more and more reasons to enjoy other products and games all the time.
I foolishly went through Skrill hoping to avoid the pay-pal fiasco.
The transaction went through to finished but I never I never got confirmation
that it went through. There is also no information regarding your account to '
see if your account had been updated with the LOR unlock.
Has anyone else purchased this and ran into anything close to this issue?:eek:
I foolishly went through Skrill hoping to avoid the pay-pal fiasco.
The transaction went through to finished but I never I never got confirmation
that it went through. There is also no information regarding your account to '
see if your account had been updated with the LOR unlock.
Has anyone else purchased this and ran into anything close to this issue?:eek:
No I just did mine thru Skrill for the same reason as you. But I did get a confirm email (3 of them) and it listed in my accounts file, activated features.
Two emails from perfect world and one thru skrill.
CAN'T USE LEGACY PACK. IT DOES NOT SHOW UP ON MY ACCOUNT. I PAID REAL MONEY FOR THIS TOO.
THANKS PWE! :mad:
Then......then they want you to PAY FOR THE SHIPS YOU PRE-ORDERED AGAIN IN THE C-STORE!
WTF! I think the Beter Business Bureau needs to be informed of this BS.
Well someone hasn't read the 'How to claim the legacy pack' guide
here's the key points
1) legacy pack is only available once LoR has gone live
2) no where does it say you have to buy the legacy pack ships again the guide states 'go to the c-store/zen-store to CLAIM your ships'
I noticed the new green titles,how can I access them?.I got the legacy pack as well.Also,will we get the newly added ship if we already purchased the legacy pack?
That's part of the 1000 day veteran rewards Only paying accouts can get it. That reminds me I need to switch to my Romulan title for LOR. I am still using my Federation title.
Empress Sela, was assimulated by the Borg drone named Tasa Yar! :eek:
That's part of the 1000 day veteran rewards Only paying accouts can get it. That reminds me I need to switch to my Romulan title for LOR. I am still using my Federation title.
Nope, the green ones (like mine) come from the Starter or Legacy pack. Got access to it here as soon as I bought the Legacy Pack.
____
Keep calm, and continue firing photon torpedoes.
When do the Reman's become playable for those that have completed the Romulan rep system, or do we have to complete it on a Romulan to unlock the Remans?
Space is vast, it's wonderful and maddening. Yet in that madness is some of the greatest beauty I have ever seen.
When do the Reman's become playable for those that have completed the Romulan rep system, or do we have to complete it on a Romulan to unlock the Remans?
Log into the character who hit Tier 5 rep. You might have to start a small project to get it to "recognize" your rep and unlock the Reman playables.
____
Keep calm, and continue firing photon torpedoes.
Lifer since beta, spent a fortune on the game thus far, and was not able to tribbletest the romulan faction. I was not "chosen" this time, so i will probably lose out on the tribble prie that will be given out in a few months...So I will be complaining about that, as a collector.
Further, I bought the Legacy pack the first week it was out. Now they added a ship to it. So I have to buy it separately now? That is dirty pool. Oh, and since I am not able to test, I have no practical experience to use or any idea what to expect, except from watching vids and hearing about it secondhand. Not right, man...
Finally, the 6 hour wait is over...But I have been patching for awhile now. The first 1/2 hour, I got to 5%...Figured maybe it was my cpu, so I restarted from DOS. Nope. Been 1/2 hour again, and am at 5%. So this means I waited 6 hours and can wait the rest of today to PATCH, then maybe I can play. But wait, isn;t there another patch on Thursday? Great. I can wait some more then. And with all the issues in the past weeks, I think it's right to complain about this.
Brandon, devs, guys, try to remember what it was like before you were programmers...Pretend to be a lowly PLAYER for a minute or two, and sympathize with me. Would you be frustrated?
Ooh. I am all patched up etc.
My problem is when I pass the loading screens and enter the 'lobby' to choose/create character, The Star Trek music starts, the screen prepares to render the character slots, then I crash to desktop. The ticket creator-box appears, but vanishes before I am able to write anything in it.
Please fix the patcher it's moving too slow much too slow. Been loyal since the start of F2P(even went lifetime). I really have been looking forward to this expansion.
Please fix the patcher it's moving too slow much too slow. Been loyal since the start of F2P(even went lifetime). I really have been looking forward to this expansion.
Same here ive been waiting two hours for 203MB I mean seriously?
Lifer since beta, spent a fortune on the game thus far, and was not able to tribbletest the romulan faction. I was not "chosen" this time, so i will probably lose out on the tribble prie that will be given out in a few months...So I will be complaining about that, as a collector.
Further, I bought the Legacy pack the first week it was out. Now they added a ship to it. So I have to buy it separately now? That is dirty pool. Oh, and since I am not able to test, I have no practical experience to use or any idea what to expect, except from watching vids and hearing about it secondhand. Not right, man...
Finally, the 6 hour wait is over...But I have been patching for awhile now. The first 1/2 hour, I got to 5%...Figured maybe it was my cpu, so I restarted from DOS. Nope. Been 1/2 hour again, and am at 5%. So this means I waited 6 hours and can wait the rest of today to PATCH, then maybe I can play. But wait, isn;t there another patch on Thursday? Great. I can wait some more then. And with all the issues in the past weeks, I think it's right to complain about this.
Brandon, devs, guys, try to remember what it was like before you were programmers...Pretend to be a lowly PLAYER for a minute or two, and sympathize with me. Would you be frustrated?
Um... the Tribble test was open to everyone. You didn't have to be "chosen" for it.
____
Keep calm, and continue firing photon torpedoes.
Nice. Guess I won't be playing until the player traffic goes down.
Won't even load and let me in.
You should really be ready for this kind of traffic if your going to tease people about it for months on end. Or have released it gradually... not all at once and dropped the servers down to unusable speeds.
Reminds me of the early Everquest days when you wouldn't even be able to log in because servers were so packed out.
Anyone having trouble with character retrieval ? It all loads up but says ''login failed for unknown reasons'' whilst retrieving my characters (which never shows them). Nice view of New Romulus though. May have to wait tomorrow too play, Cryptic servers fried with green flames and smoke .
Cant get into the game at all. The download was pretty quick, but I cant get past "Retrieving list of characters..." followed by "Login failed for an unknown reason".
So much for priority login.
Comments
Not buying it with Skrill
MONEYBOOKERS ACCOUNT TERMS OF USE - 03-30-2011
A copy of our Terms of Use is available for download at your convenience.
1. Stipulations
1.1. By using the Moneybookers Payment Service (as described below), the Customer agrees to these Terms of Use (the "Terms of Use" or "Agreement"), which form a legally binding contract between the Customer and Moneybookers USA, Inc. (?Moneybookers? or the ?Company?), a Delaware corporation with its office at 61 Broadway Suite 1603, New York, NY 10006. For consumer (individual) accounts, the ?Customer? is the individual that registers for the Moneybookers Payment Service on the Moneybookers website. For non-individual legal entities (such as corporations), the ?Customer? is the legal entity that registers for the service through its officers, employees or other authorized persons.
Moneybookers is a licensed money transmitter under the laws of various states. Click here for more information regarding the state licenses that the Company maintains.
1.2. Moneybookers, in its sole discretion, may amend these Terms of Use by posting the amended Terms of Use on the ?Terms of Use Updates? page of the Moneybookers website. Customer may review changes at any time by clicking on the Terms of Use Update section on the Moneybookers website. Customer may review the current Terms of Use prior to initiating any transaction using the Moneybookers Payment Service at any time by clicking on the Terms of Use section on the Moneybookers website. Amended Terms of Use shall become effective 30 days after they are posted on the Moneybookers website. A revision will not affect any transaction that was initiated prior to the effective date of such revision.
1.3. Except as stated in this section, Moneybookers and the Customer are the only parties who may rely on or enforce these Terms of Use. There are no third party beneficiaries to this Terms of Use, except affiliates of the Company and the partner banks that the Company has contracted with to assist the Company in the provision of certain elements of the Moneybookers Payment Service.
2. Description of Moneybookers Payment Service
2.1. Each Customer of the Moneybookers Payment Service has a ?Moneybookers Account? that maintains all funding account, payment transactional information and other information arising from Customer?s use of the Moneybookers Payment Service. If Customer maintains a Stored Value Balance (as described below), the balance and transactional records of the Stored Value Balance are also reflected in the Customer?s Moneybookers Account. A Moneybookers Account is not a deposit or other type of bank account.
2.2. Moneybookers operates the Moneybookers Payment Service that allows Customer to send and receive payments to and from other Customers registered with Moneybookers. For person-to-person payments (excluding credit card purchases from card-accepting merchants), Moneybookers is responsible for the transmission of funds between two Customers in accordance with the instructions of the sending Customer. As described further below, a Customer may fund the Customer?s Stored Balance by means of a charge to the sending Customer?s credit card or debit card issued by a U.S. financial institution or registered bank account with a U.S. financial institution. These accounts at third party financial institutions are referred to as ?Customer?s Registered Funding Accounts? in this Terms of Use. The Customer may also fund the Stored Value Balance (defined below) by receipt of incoming funds transfers from other Moneybookers Customers. All person-to-person payment transactions are processed by a debit to the sending Customer?s Stored Value Balance and a credit to the receiving Customer?s Stored Value Balance.
Moneybookers also permits certain Customers that are merchants to accept and process credit card payments directly from buyer Customers.
2.3. Moneybookers is regulated as a money transmitter by the various states of the United States, and is also a registered money services business with the U.S. Treasury Department. Moneybookers is subject to applicable U.S. federal and state laws and regulations in the operation of the Moneybookers Payment Service.
2.4. Customer may maintain a balance in the Customer?s Moneybookers Account by either funding its Moneybookers Account with Customer?s Registered Funding Account or by receiving a transfer of funds from another Customer and leaving those received funds in the Customer?s Moneybookers Account. This balance of funds is called the Customer?s ?Stored Value Balance.? All Customer Stored Value Balances in the Moneybookers Account are placed on deposit with an Account Bank which provides Customers and Moneybookers with deposit account services for the Stored Value Balances. Customer authorizes Moneybookers to act as the agent of the Customer in the establishment of one or more deposit account(s) at the Account Bank and to deposit and withdraw the Customer?s Stored Value Balance to and from such account(s) at the Account Bank, as necessary and appropriate to process Customer payments and to otherwise provide the Moneybookers Payment Service.
Customer acknowledges and agrees that the Stored Value Balance on deposit at the Account Bank may be held by the Account Bank in an omnibus deposit account on a commingled basis with funds of other Customers of Moneybookers. Customer further acknowledges and agrees that Customer is not entitled to any interest or other compensation from the Account Bank, Moneybookers or any other person with respect to the Stored Value Balances that are placed on deposit at the Account Bank. All information regarding the Customer?s Stored Value Balances on deposit with the Account Bank will be reflected on Customer?s transaction history page on the Moneybooker?s website. Customer will not receive a separate deposit account statement or other communication from the Account Bank with respect to the Stored Value Balances. Customer may only access the Stored Value Balances on deposit at the Account Bank through the Moneybookers Payment Service. Customer?s Stored Value Balances on deposit with the Account Bank will be subject to deposit insurance from the Federal Deposit Insurance Corporation (?FDIC?) in accordance with applicable law and regulation.
2.5. All fees are set forth in a separate Fee Schedule published on Moneybookers? web site, which is subject to change at Moneybookers' sole discretion following the procedure as set forth in paragraph 1.2.
2.6. Company may receive a fee or other payment from the Account Bank in consideration for making available the Stored Value Balances for deposit at the Account Bank and/or for other service rendered to the Account Bank. Customer acknowledges and agrees that Company is authorized to receive such a payment from the Account Bank, and that Customer has no claim or right to such fees or portion thereof.
2.7. If Customer leaves funds in the Moneybookers Account as a Stored Value Balance for a substantial period of time and Company and/or Account Bank is unable to contact Customer, the funds may be required to be turned over to state authorities under applicable escheat laws.
2.8. Customer acknowledges, that (i) Moneybookers is not a bank; (ii) funds in the process of transmission from a sending Customer to a receiving Customer through the Moneybookers Payment Service are not deposits of Moneybookers, the Account Bank or any financial institution; (iii) funds in the process of transmission are not insured by the FDIC or any other government agency; (iv) Moneybookers does not act as a trustee, fiduciary or escrow holder with respect to funds in the process of transmission between Customers or in connection with the funds balances on deposit with the Account Bank; and (v) Moneybookers does not pay interest on Customer?s fund balances during transmission.
3. Registration For Service
3.1. In order for a consumer (natural person) to register for the Moneybookers Payment Service, the applying Customer must be at least 18 years of age and be a resident of the United States of America. In order for a business/commercial entity to register for the Moneybookers Payment Service, the applying Customer must have legal authority under its formation documents and/or applicable law to enter into this Terms of Use and must be located within the United States, and the authorized person acting on behalf of the Customer must be at least 18 years of age. All Customers must (i) have a credit or debit card issued by a U.S. financial institution or have a bank account at a U.S. financial institution that is accessible by electronic (ACH) debit, and (ii) provide all information requested by the Company during the registration process or otherwise.
By applying to register for the Moneybookers Payment Service, Customer authorizes Company to request a credit report from a consumer reporting agency or otherwise access other third party databases containing information regarding individuals and companies, in order for Company to evaluate applicant Customer?s application for the Moneybookers Payment Service and for Company to periodically review the Customer?s use of the Moneybookers Payment Service. Moneybookers is under no obligation to provide the Moneybookers Payment Services to an applicant Customer, and may decline an application for the Moneybookers Payment Service in its sole discretion.
3.2. Customer may only register for the Moneybookers Payment Service and establish a Moneybookers Account by completing the online application form. A Customer must maintain an active [postal mail] address, telephone number and email address to become a Customer and may not provide any false, inaccurate, incomplete or misleading information. Customer must not provide any name, bank account or credit card that he is not legally authorized to use. Customer is responsible for ensuring that the information provided at registration and subsequently is kept up to date. Moneybookers reserves the right to request further information pertaining to Customer?s Account at any time. Failure to supply such information may result in limitation on usage of the Service or suspension of the Account.
3.3. Each person is only entitled to register with the Moneybookers Payment Service one time and is only permitted to have one Moneybookers Account. The Company reserves the right to terminate the Service and close the Account of any Customer who has opened multiple Accounts or registered multiple times for the Service.
3.4. Some Customers may be eligible to participate in a frequent user or other rewards programs. These reward programs, including their conditions, amount and issuance, shall be subject to the discretion of the Company, and shall be non-transferable and non-refundable. Any reward offered by the Company is limited to one per household.
3.5. Company will ensure that all personal information of the Customer is held in accordance with the data privacy and security provisions of the federal Gramm-Leach-Bliley Act, other applicable law, and the Company's published privacy statement.
3.6. Moneybookers reserves the right to establish and change, in its own discretion, applicable fees for sending and receiving money, and to impose different fees on business/commercial and consumer Customers.
4. Login
4.1. Customer is solely responsible for the security of his/her login email and password. The password should not be disclosed to any third party.
4.2. Every person who identifies him/herself by entering the correct login email and password is assumed by Moneybookers to be the rightful account holder/Customer and all transactions where the login email and password have been entered correctly will be regarded as valid and authorized by the Customer.
5. Funding Payment Transactions and Your Stored Value Balance
5.1. In order to fund the Customer?s Stored Value Balance in the Moneybookers Account, Customer may choose from one or more payment options available to Customer through the Moneybookers Payment Service. Moneybookers reserves the right to limit the number and type of Customer's Registered Funding Accounts that are permitted on the Moneybookers Payment Service. With respect to any funding transaction, Customer authorizes Moneybookers to initiate charges and debits to the Customer?s Registered Funding Accounts in order to obtain funds for the requested funding transactions, plus applicable fees. Customer also authorizes Moneybookers to debit and credit the Customer?s Registered Funding Accounts and Stored Value Balances to correct an error in any prior payment or funding transaction or to address a chargeback or reversal of a payment transcaction.
5.2. If Moneybookers determines that Customer has requested a funding transaction from a bank account not held in Customer's name, the funds will not be credited to the Customer's Moneybookers Account, and will be returned to the indicated funding account, provided Moneybookers has sufficient details to return the payment.
6. Sending Payments
6.1. In order for a sending Customer to instruct Moneybookers pay a receiving Customer, the receiving Customer must have a valid email address. The sending Customer may instruct Moneybookers to make a payment by entering the email address of the person or entity to receive the payment and the amount the sending Customer wishes to send on the "Send Money" page of the Moneybookers website.
6.2. When Customer sends a payment, Moneybookers will obtain the funds plus any commission or fee first by debiting Customer's funds in the Stored Value Balance of the Moneybookers Accounts, if any. If the Customer's funds in the Stored Value Balance are not sufficient to carry out Customer's requested payment in full, Moneybookers will obtain the remaining funds per Customer's instructions by debiting one or more of the Customer's Registered Funding Accounts. Moneybookers reserves the right to limit an Customer?s choice of funding sources for any individual payment at Moneybookers? discretion.
6.3. Moneybookers will complete a requested payment transaction by sending the funds to the recipient Customer?s Moneybookers Account. If the recipient does not have a Moneybookers Account, Moneybookers will send him/her an email asking him/her to register and activate an account with Moneybookers in order to receive the funds that the Customer has sent.
6.4. Until the requested payment is accepted by the recipient, Customer remains the owner of those funds and Moneybookers holds those funds as agent, but Customer will not be able to withdraw those funds or send the funds to any other recipient unless the initial transaction is cancelled. If, within 14 days from the request for payment to be sent to a non-registered Moneybookers recipient, he/she has not opened and activated a new Moneybookers Account, Moneybookers will cancel the transaction and the funds will be sent back to the sending Customer?s Account.
6.5. Customer is entitled to a refund of money to be transmitted if Moneybookers does not forward the moneys received from Customer within 10 days of the date of its receipt or does not give instructions committing an equivalent amount of money to the recipient designated by Customer within 10 days of the date Moneybookers receives the funds from Customer, unless otherwise instructed by Customer or otherwise barred by law from making a refund. If Customer?s instructions as to when the moneys shall be forwarded or transmitted are not complied with and the money has not yet been forwarded or transmitted, Customer has a right to a refund. To request a refund, visit our website at https://www.moneybookers.com/app/help.pl?s=contact or write us at Moneybookers USA, Inc., 61 Broadway, Suite 1603, New York, NY 10006.
6.6. Some accounts, at Moneybookers? discretion, may have higher or lower payment transmission limits depending on their verification status. Moneybookers may establish and change these limits at any time without notice.
6.7. It is strictly forbidden to send payments in order to pay for:
tobacco products,
prescription drugs,
drugs and drug paraphernalia,
firearms and ammunition,
weapons and knives,
satellite and cable TV descramblers,
TRIBBLE and hardcore content or services,
government IDs and licences,
licensed or unlicensed lotteries,
stored value cards or pre-paid debit cards, if they are not associated with a single vendor and don?t have a dedicated use,
illegal multi-level marketing and pyramid selling services or ponzi schemes, matrix programs, other ?get rich quick? schemes or High-Yield Investment Programs (HYIP),
illegal downloads or any other goods and services infringing intellectual property rights of a third party,
in connection with any money changing or transmitting business, including but not limited to bureaus de change or currency exchanges,
purchases of travel money, and
the sale of beverages containing alcohol.
Furthermore, it is strictly forbidden to send payments from a Moneybookers Account in connection with gambling or gambling services such as sports betting, casino games and poker games.
7. Receiving Payments
7.1. When receiving a payment through the Service, the amount received is credited to the Stored Value Balance of the Customer?s Moneybookers Account until Customer further instructs Moneybookers with respect to the transmission of such funds. Moneybookers reserves the right to place a hold on funds credited to the receiving Customer?s Stored Value Balance and to limit the subsequent sending or withdrawal of such funds for a period of time in order to protect Moneybookers from potential fraud, loss or chargeback/reversal risk
7.2. If a person receives a notice that a payment has been sent to such person through Moneybookers but such person has not registered for the Service, Moneybookers will NOT deliver any funds to the intended recipient and will NOT in any way become the agent of the intended recipient. The intended recipient of a requested payment transmission shall have no claim to those funds unless and until such person registers for the Service, agrees to the current Terms of Use for the Service, and indicates acceptance of the payment.
7.3. When a receiving Customer receives a payment through the Service, the receiving Customer shall be liable to the Company for any subsequent reversal of the transaction. Examples of such a reversal include, but are not limited to, a credit card reversal by the sender of the payment and a reversal of the transaction because the sender of the payment was using a stolen credit card or unauthorized bank account. Moneybookers may reverse a previously credited payment transaction at any time and without prior notice to the recipient Customer, (i) if Moneybookers receives a chargeback or reversal of the funding transaction associated with the payment transmission, (ii) if Moneybookers has reason to believe that the funding transaction was fraudulent or unauthorized, even if Moneybookers had not received an associated chargeback, or (iii) in order to protect Moneybookers or the sending Customer from a loss associated with the payment transaction.
7.4. It is strictly forbidden to receive payments as consideration for the delivery of:
tobacco products,
prescription drugs,
drugs and drug paraphernalia,
firearms and ammunition,
weapons and knives,
satellite and cable TV descramblers,
TRIBBLE and hardcore content or services,
government IDs and licences,
licensed or unlicensed lotteries,
stored value cards or pre-paid debit cards, if they are not associated with a single vendor and don?t have a dedicated use,
illegal multi-level marketing and pyramid selling services or ponzi schemes, matrix programs, other ?get rich quick? schemes or High-Yield Investment Programs (HYIP),
illegal downloads or any other goods and services infringing intellectual property rights of a third party,
in connection with any money changing or transmitting business, including but not limited to bureaus de change or currency exchanges,
purchases of travel money, and
the sale of beverages containing alcohol.
Furthermore, it is strictly forbidden to receive payments to a Moneybookers Account in connection with gambling or gambling services such as sports betting, casino games and poker games.
Additionally Moneybookers cannot condone the trade of items or support of organisations that promote hate, violence, or racial intolerance. Therefore, Moneybookers will judiciously disallow organisations that promote or glorify hatred, violence, or racial intolerance from using Moneybookers to receive payments. Furthermore, such organisations may not be listed on any website of Moneybookers customers, nor may any of Moneybookers customers' websites advertise or support such organisations.
8. Withdrawal of Funds From Account
8.1. Customer can request a withdrawal of funds from the Stored Value Balance of the Moneybookers Account at any time by logging into his/her Account and following the instructions in the 'My Account' section.
8.2. Prior to transferring funds to a Customer who has requested a withdrawal, Moneybookers may first take any measures that are reasonably required to prevent money laundering or fraud, or to confirm whether the holder of the Moneybookers Account is a person who is entitled to withdraw such funds. Moneybookers reserves the right to impose a reasonable hold on funds that a Customer has requested to be withdrawn in order to protect Moneybookers from potential fraud, loss or chargeback/reversal risk.
8.3. In case the Customer chooses to be paid via a credit to a bank account, the Company pays the proceeds of a withdrawal of funds by electronic transfer to an account with a bank designated by the Customer. The Company deducts the applicable withdrawal fee from the Customers? Account prior to the withdrawal. The Customer can designate the respective financial institution via the profile section of this website. Customer must designate an account at a financial institution located in the United States and designated account must be held in the name of the Customer.
8.4. Moneybookers will make a reasonable effort to ensure that the requested funds reach Customer's bank account within five business days of the day on which Customer gave the withdrawal instructions. Company is not responsible if the failure of the funds to reach Customer's account in this time, including but not limited to if the failure is caused by a third party that is involved in the funds transfer.
8.5. All withdrawal fees are set forth in a separate Fee Schedule published on Moneybookers' web site, which is subject to change at Moneybookers' sole discretion following the procedure set forth in paragraph 1.2. The Company reserves the right to charge a correction fee if wrong or incorrect payment details were provided or if a withdrawal failed or was impeded due to any other reason not caused by Moneybookers (e.g. returned or cancelled check, payment returned by recipient's bank).
Other
9.1. Customer is solely responsible for the accuracy and completeness of any instructions given to Moneybookers, and Moneybookers does not review instructions to detect errors. Moneybookers makes no representation or warranty to a Customer regarding the identity or legitimacy of any other Customer using the Moneybookers Payment Service with whom the Customer may transact business or payments.
9.2. Customer should note that all payments made are final and not reversible by the sending Customer once the receiving Customer has received the payment sent by Moneybookers in accordance with Customer's instructions. Moneybookers cannot arrange for funds to be given back to Customer where Customer believes the payment was made in error or there is any other reason that the receiving Customer is not entitled to the funds.
9.3. Where Customer disputes a transaction with another party, Moneybookers will not enter into the dispute in any way other than to confirm that the payment was made in accordance with the instructions Customer gave to the Company.
9.4. If a sending Customer requests that Moneybookers make a payment to a person that is not located in the United States, or if a receiving Customer receives a payment from a sending Customer that is not located in the United States, Moneybookers will process the payment with the assistance of one or more of its affiliates, such as Moneybookers Ltd., located in England.
9.5. All website designs, text and graphics, and their layout and arrangement and all intellectual property rights therein are the property of Moneybookers. Any use of web site materials, their reproduction, modification, distribution or republication without express prior written consent is strictly prohibited.
10. Fees
Customer is responsible for the payment of all applicable fees. Current fees are indicated on Moneybookers? web page. If Customer is unclear as to any applicable fee, he/she should contact the Company?s customer service department. All fees are due immediately and are subject to change at Moneybookers? sole discretion following the procedure set forth in paragraph 1.2.
11. Termination
Customer may close his/her Moneybookers Account at any time by giving notice to Company?s customer service department. A Customer?s withdrawal of funds in connection with the termination of a Moneybookers Account is subject to the limitations on withdrawal set forth in these Terms of Use.
The Company at its sole discretion, reserves the right to close an account of any Customer at any time for any or no reason upon 1 week notice to the Customer. As described in Section 8.2, Company may delay payment of final withdrawal of funds. Moneybookers has the right to immediately close down a Customer Account by giving notice if there are valid grounds. Valid grounds are assumed under, but not limited to the following circumstances:
a violation of any applicable law or regulation,
breach of any of these Terms of Use,
if there are reasons to believe that the account has been used in connection with unauthorized or unusual credit/debit card or bank account use, including without limitation, notice of same by Customer?s bank or credit/debit card issuer,
in case of abuse of the reversal or charge back process provided by Customer?s bank or credit/debit card company,
receipt of potentially fraudulent funds,
to comply with money laundering or other investigations conducted by government authorities, agencies or commissions,
return of a payment for insufficient funds in the bank account.
12. Warranties, Liabilities and Disclaimers
12.1. Customer undertakes not to make use of the Moneybookers Service for or in connection with goods and services as described in section 6.7. and 7.4. of this Agreement or any illegal purpose or criminal activity of any nature (e.g. fraud, money laundering, child pornography) and undertakes not commit any other breach of these Terms of Use. Moneybookers will report any suspicious account activity to the appropriate law enforcement authority. Moneybookers reserves the right to apply at its sole discretion prevention and detection procedures and suspend and freeze accounts or refuse the execution of transactions if there are reasonable grounds to suspect that an account is being or may be used in connection with any of the foregoing or if governmental authorities require so. Moneybookers may at its sole discretion assert reasonable handling expenses the Company incurs by a Customer?s misuse of the Service and/or breach of these Terms of Use against Customer.
12.2. CUSTOMER REPRESENTS AND WARRANTS TO MONEYBOOKERS THAT CUSTOMER IS SIGNING UP FOR AN ACCOUNT ONLY AFTER DETERMINING THAT OPENING AND MAINTAINING SUCH ACCOUNT VIOLATES NO FEDERAL OR STATE LAWS OR REGULATIONS APPLICABLE TO CUSTOMER OR CUSTOMER?S USE OF THE SERVICE. Customer warrants that he/she is not violating any law or regulation by his/her use of Moneybookers Payment Service, and Customer indemnifies the Company for any and all losses or damages that might arise from Customer?s use of the Service.
12.3. Moneybookers shall make reasonable efforts to ensure that all requested payments transactions and related funding transactions are processed in a timely manner. However, a number of factors, several of which are outside of Moneybookers' control such as processing time in the banking system or the mail service, will contribute to when the funds are received and payments processed. The Company makes no representations regarding the amount of time needed to complete processing of a requested payment transaction, nor shall the Company be liable to Customer or any other person for any actual or consequential damages arising from any claim of delay. Furthermore, Moneybookers makes no representations or warranties as to continuous, uninterrupted or secure access to the Moneybookers Payment Service, which may be affected by factors outside of Moneybookers control, or may be subject to periodic testing, repair, upgrade or maintenance.
12.4. Except for liability that may be imposed under applicable consumer protection laws, Moneybookers will not be responsible for any claim by a Customer unless the loss was caused by gross negligence, wilful misconduct or fraud of Company. In particular, the Company shall in no way and under no circumstances be liable for any damages or losses, including, without limitation, direct, indirect, consequential, special, incidental or punitive damages deemed or alleged to have resulted from or caused by but not limited to the following scenarios:
payments made to unintended recipients or payments made in incorrect amounts due to the input of incorrect information by senders,
payment made by a third party who passes all identity and verification checks,
any fraud, deception or misrepresentations by Customer, whether or not the Customer is verified in any manner,
any damages resulting from a recipient's decision not to accept a payment made through Moneybookers,
any errors or omissions in the website content,
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delays, losses, errors, or omissions resulting from failure of any telecommunications or any other data transmission system and the failure of the central computer system or any part thereof,
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12.5. CUSTOMER EXPRESSLY AGREES THAT ITS USE OF MONEYBOOKERS PAYMENT SERVICE AND WEBSITE IS AT ITS SOLE RISK AND THAT THE SERVICE AND WEBSITE ARE PROVIDED ?AS IS? WITHOUT WARRANTY OF ANY KIND, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW. MONEYBOOKERS, ITS AFFILIATES AND THE ACCOUNT BANK EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT.
12.6. The Moneybookers Payment Service and all other actions of Moneybookers are limited to providing Customer with a payment facility. Moneybookers does not make any representations, warranty or guaranty as to the quality, safety or legality of the underlying purchase or other transaction that Customer is undertaking. The Company does not have any responsibility for any goods or services for which Customer pays using the Moneybookers Payment Service and Company will not be liable for any charges, taxes or other duties in relation to such goods or services.
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13. CONSUMER LIABILITY FOR UNAUTHORIZED PAYMENTS AND ERRORS
13.1. For consumer person-to-person payments that are funded by electronic fund transfer debits to Customer?s bank account or a debit to Customer?s Stored Value Balance, Customer is provided with certain protections against unauthorized transactions and errors in the processing of such payments. For additional information, please see the Consumer Electronic Funds Transfer Disclosure and Error Resolution Policy.
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14.2. This Agreement shall be governed by and construed in accordance with the federal laws of the United States of America and the state laws of the State of New York. Any claim arising out of or relating to this Agreement or the provision of the Moneybookers Payment Services offered by Moneybookers that cannot be resolved by contacting the customer service department shall be brought exclusively in the state or federal courts located in New York City, New York.
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15. General
15.1. Moneybookers and Customer shall both comply with all applicable laws, contracts and applicable licences regarding respectively the use and provision of the Services provided by Moneybookers.
15.2. Moneybookers may send notices to Customer at the email address or postal address provided. Customer may send notices to the Company?s customer service department. Any notices by either party under these Terms of Use by email shall be deemed given on the day the email is sent, unless the sending party receives an electronic indication that the email was not delivered; and if by mail, shall be deemed given six (6) business days after the date of mailing.
15.3. Customer acknowledges that following the procedure as set out in paragraph 1.2 these Terms of Use are subject to amendment, modification or deletion if required by, or found to be in conflict with, applicable law or regulation or otherwise without affecting the validity or enforceability of the remaining terms and conditions. These Terms of Use constitute the entire agreement between the parties with respect to the subject matter hereof and supersede and replace any and all prior agreements. In the event of inconsistency between this version of the Terms of Use and the online version at www.moneybookers.com the online version will prevail.
15.4. Moneybookers? failure to exercise or enforce any right under these Terms of Use shall not be deemed to be a waiver of any such right or prevent Moneybookers from exercise or enforcement thereof at any time.
15.5. Customer may not transfer any rights or obligations he may have under this Agreement without Moneybookers? prior written consent. Moneybookers reserves the right to transfer this Agreement and all rights or obligations under this Agreement without Customer?s consent.
If the Customer wishes to become a Merchant and/or use the Moneybookers Merchant Gateway Service he/she is asked to contact us-merchantservices@moneybookers.com. For information about Merchants and the Moneybookers Merchant Gateway Service please see the Merchant Services section on our website - www.moneybookers.com
Paypal is really nasty about wanting me to get verified and giving them access to my bank account or something.
Guess Cryptic doesnt want my money.
Oh well. Im sure a kind find a game maker that does.
Cryptic doesn't want your money, because PayPal wants some extra information before they'll give your money to PWE?
I'm missing where Cryptic fits into that. It sounds like PayPal is putting a requirement on you, for dealing with PWE; Cryptic's not even involved.
The point is, I KNOW my credit card is in good standing. The money STO didnt want, others were happy to take.
I get to be the customer and STO is the seller. I shouldnt have to jump through hoops to buy their product and give out EXTRA information. Providing access and permission to pull funds from and deposit funds to my personal bank account is more than just some extra information.
I do not want to give paypal the right to pull funds from my bank account or keep my bank account information in their files so a hacker can figure it out and do it themselves.
Just want to buy the legacy pack. This is a virtual product. Its not a product on a shelf that I take home and they cannot get back. If someone cared enough to abuse the system and somehow provide improper payment, Cryptic could easily remove their product from cstore access and their account and/or cancel their account and ban them from the game. They are not out a physical product. It would be easy to reclaim their product if there was fraud.
Furthermore its just painfully stupid that I cannot use Zen points which I already have to buy the legacy pack. I do have ove $125 worth of zen points and it annoys me I cannot use them to buy this pack. It would be easy for me to go to the store and buy more.
Cryptic makes it a pain in the behind to buy their products so I do not see any reason why I should. Id enjoy them but theres lots of things that Id enjoy buying.
My sister has a one person internet online business and she ships the day she gets an order and usually within 2 hours. She is out physical product if the card turns out to be fraudulant and she wont get her product back. Still she takes credit cards and doesnt make people jump through hoops to do business with her. Cryptic is a far larger company and better able to handle problems from fraudulant credit cards.
I seriously doubt even .01% of Cryptic credit card purchases were fraudulant. There are approval checks and worlds of recourse to prevent it. Maybe Skrill gives back some kickbacks with their hidden fees and paypal cuts them a deal.
I dont know.
I do know that Im not going to jump through hoops and say yes master so I can buy a virtual product when I can go to a competitor that puts out a really fun game and seems happy to sell me a product that I will enjoy and perhaps get more play value and fun value.
I realize that Riot games puts out a product with 1000 times more players that play daily than STO and they can afford to be more "affordable". The same is true with ArenaNet and Blizzard. Still I find the customer service from these competitors to be instant and beneficial with phone centers, instant email response, and chat help, and true concern towards their players needs.
I want Cryptic to succeed but feel that they should be like Avis and try harder. They do not try harder. They push you to a third party site that wants personal information that I do not feel comfortable giving. I wouldnt give a stranger on the street my bank account # and permission to access it and Im not giving it to paypal either. I do not want to be treated like a criminal for trying to buy their stuff. We think you might be defrauding us since you have a credit card so we wont take it. Go prove to someone else your card is good and we will trust them. Thats what I think Cryptics attitude is towards my business.
If Cryptic cannot and does not want to sell me their product. I can find quality games that would be happy to oblige. STO is not the only game I play and I find more and more reasons to enjoy other products and games all the time.
You can do it here: http://sto-forum.perfectworld.com/avatar.php
USS WARRIOR NCC 1720 Commanding Officer
Star Trek Gamers
I foolishly went through Skrill hoping to avoid the pay-pal fiasco.
The transaction went through to finished but I never I never got confirmation
that it went through. There is also no information regarding your account to '
see if your account had been updated with the LOR unlock.
Has anyone else purchased this and ran into anything close to this issue?:eek:
No I just did mine thru Skrill for the same reason as you. But I did get a confirm email (3 of them) and it listed in my accounts file, activated features.
Two emails from perfect world and one thru skrill.
THANKS PWE! :mad:
Then......then they want you to PAY FOR THE SHIPS YOU PRE-ORDERED AGAIN IN THE C-STORE!
WTF! I think the Beter Business Bureau needs to be informed of this BS.
... *facepalm*
The new patch isn't live yet. It won't be until around 10am PST.
Keep calm, and continue firing photon torpedoes.
Well someone hasn't read the 'How to claim the legacy pack' guide
here's the key points
1) legacy pack is only available once LoR has gone live
2) no where does it say you have to buy the legacy pack ships again the guide states 'go to the c-store/zen-store to CLAIM your ships'
i think they made it quite clear what to do
http://sto-forum.perfectworld.com/showthread.php?t=676571
That's part of the 1000 day veteran rewards Only paying accouts can get it. That reminds me I need to switch to my Romulan title for LOR. I am still using my Federation title.
Keep calm, and continue firing photon torpedoes.
Lifetime no longer gives a forum title. That should be updated on the Lifetime page that mentions what you get. PMing the CSR doesn't work neither.
Same here, can't even find the legacy pack in the 'bundles' section in the C-Store like it says in the FAQ...
Keep calm, and continue firing photon torpedoes.
Further, I bought the Legacy pack the first week it was out. Now they added a ship to it. So I have to buy it separately now? That is dirty pool. Oh, and since I am not able to test, I have no practical experience to use or any idea what to expect, except from watching vids and hearing about it secondhand. Not right, man...
Finally, the 6 hour wait is over...But I have been patching for awhile now. The first 1/2 hour, I got to 5%...Figured maybe it was my cpu, so I restarted from DOS. Nope. Been 1/2 hour again, and am at 5%. So this means I waited 6 hours and can wait the rest of today to PATCH, then maybe I can play. But wait, isn;t there another patch on Thursday? Great. I can wait some more then. And with all the issues in the past weeks, I think it's right to complain about this.
Brandon, devs, guys, try to remember what it was like before you were programmers...Pretend to be a lowly PLAYER for a minute or two, and sympathize with me. Would you be frustrated?
My problem is when I pass the loading screens and enter the 'lobby' to choose/create character, The Star Trek music starts, the screen prepares to render the character slots, then I crash to desktop. The ticket creator-box appears, but vanishes before I am able to write anything in it.
-For what its worth...
Same here ive been waiting two hours for 203MB I mean seriously?
Um... the Tribble test was open to everyone. You didn't have to be "chosen" for it.
Keep calm, and continue firing photon torpedoes.
Won't even load and let me in.
You should really be ready for this kind of traffic if your going to tease people about it for months on end. Or have released it gradually... not all at once and dropped the servers down to unusable speeds.
Reminds me of the early Everquest days when you wouldn't even be able to log in because servers were so packed out.
The updater page is GONE.
So much for priority login.