Can you guys try to enable safe mode in the launcher and then launch the game. If it starts succesfully, change to windowed full screen mode.
I have a MSI laptop that can't play STO in fullscreen mode as it will crash at loading screen with the above messages. It plays fine in fullscreen windowed mode howerer.
So no one has posted here in awhile, am i the only one left with this issue ? How do i log in safe mode is guess. Any help with this problem would be appreciated.
Funny I was able to log in just fine today until they decided to take it down for that emergency maintenance and well guess what crash after crash after crash. CRYPTIC, get your $h!t in order and fix the game completely.
This is getting ridiculous, i have been unable to play since the upgrade, played fine before the expansion. i have sent numerous tickets and break reports in. i have put plenty of money in this game, this is getting old, fix it now
I'm getting this as well. Needs further testing on my part, but the 2 times I've gotten this crash I had just pressed GO on Slipstream drive in sector space, before I was flying at regular warp just fine...maybe just a co-inky dink?
Fatal Error: Direct3D driver returned error code
(DXGI_ERROR_DEVICE_REMOVED) while checking sync query.
Technical details: Sync Query 6 0x1d214140 GetData == 0x887a0005 0 NF
0
D3D11 Device Removed due to DXGI_ERROR_DEVICE_REMOVED
0x887a0005
Alienware Area 51 system
2x GeForce GTX480 SLI
latest Nvidia driver 344.11
Well I too have been having this issue and, it seemed to have caused my driver for my GeForce gtx 560 to become corrupted, along with causing the card to no longer function properly.
Now it is even doing this with my onboard GPU as well but, doesn't seem to be causing the GPU to fail using anything else thnk god.
I have had this error since the delta crashing patch a few weeks ago.
Geforce 210, windows 7. have updated to lateest drivers.
Safe mode thing works for me though, but the game looks so lame and I have only logged in to refine dils, to avoid anything too stressful on the gameclient and also because everything looks so lame when safemode is on
Well, I had to install a brand spanking new gpu and, it is working thus far but, it seems when this error occurred, my old gpu took a complete dump at the exact same time.
Back to the manufacturer with that card, had it 2yrs working perfect, comes with a 3yr warranty.
after last patch still delta crashing. still getting the direct3d Fatal error -DXGI error when it is loading at the Delta rising screen.
but now have managed to get a pair of crutches so it is more like Delta Limping.
I have managed to get it to work using safe mode as before
Also when i go in game I can reset the graphics options to the way they were before so I can play decently again.
So it is now Delta Limping or Delta Hobbling, or maybe Delta in a wheelchair with an adrenaline shot. :P
I have not played for extended period of time yet, will do a mission later tonight or tomorrow and tell you if it crashes
So the source of the error (for me at least) is probably the delta rising splash screen which is when it always crashes. there is something wrong with graphics for the splash screen probably.
It seems like they possibly didn't bother or, don't care to bother with optimizing the game client software for, older outdated cards + drivers and, even most onboard cards + drivers.
Guessing they prefer to work on stand alone gpus +drivers and, even than it isn't fully optimized for all of them either.
Aaaa huh ... so this is the issue we're talking about. GeForce GTX 590 for me ... and since Delta Rising, I have the crash right after the black CRYPTIC loading screen. So THIS is causing it! It's the Delta Rising splash screen!
You know, the funny thing is ... when I was on Windows 8, this all is no problem at all. Butt when I upgrade my system to Windows 8.1 (which I can only delay, butt not avoid), excatly THIS happens to me. Why?! Please, Cryptic, just - until this is solved - take out the entire DR splash screen and replace it with the phaser man or anything, just not THAT screen which obviously causes a lot of GPU's to crash! And this also explains why the game works purrfectly fine on my crappy lappy with Windows Vista. There is now only two ways: Either I go back to Windows 7 on my main computer to avoid an upgrade to Windows 8.1 automatically, or you get rid of the DR loading screen for a while until the issue is solved.
Thank you.
"Everything about the Jham'Hadar is lethal!" - Eris
Original Join Date: January 30th, 2010
It seems like they possibly didn't bother or, don't care to bother with optimizing the game client software for, older outdated cards + drivers and, even most onboard cards + drivers.
Guessing they prefer to work on stand alone gpus +drivers and, even than it isn't fully optimized for all of them either.
Not just older cards. Mine is a brand new ati 290x. Only this game crashes with the DX11 issue. On DX9se mode its less soo but still present. From the articles I've read from other players. this been going on for a year. Neverwinter online have it to. I'm using windows 7 64bit. Going back to older OS won't fix it. Tweaking your drivers won't fix it.. Cryptic has to fix bugs they have made. After about a year with this issue will they fix it? I doubt it..
I am curious when windows 10 is out with the newer directx I wonder what cryptic going todo? Forcing use to use old dx9?
If your reading this cryptic.. Its time to fix your game. Make it stable. I don't care if its DX9 or DX11 as long as I stop getting these client related video driver crash.
I re-install STO to another area of my hard drive and it seems to have solved the problem.
Not sure if this will solve it for everyone but hopefully might help someone.
Tried your idea.. No change.. Client still crashes on a fresh new install and in a new location.
This is a code issue. They have to fix it.. no matter how much we tried to find solutions we can't fix this. All we can do is try to make the client workable. working with directx 9 seems to make this game playable.. but crashes still happen just less frequent.
Tried a fresh os install??, could be a graphic driver issue... im in Windows 10 and it works... (Also try windows 8.1, Windows 7 is almost no longer supported)
We're working on adding some diagnostic info to the startup code to track this down. If anyone else is experiencing this problem, let me know.
Dave
I'm getting the same error Dave. I've reinstalled everything that is applicable, and my pc is up to spec for system requirements. I'm not thrilled because I just bought zen to get a new ship but I can't get onto the game
Vice Admiral Thylek Shran- U.S.S. Omega (Odyssey Class Battleship) United Federation Space Command
Vice Admiral T'vix RRW Talon (Scimitar Drednought)
General S'tal IKS Q'vat (Bortasq' Battle Cruiser)
I have also experienced the same problem. I attempted to log into STO over 10 times in the past 3 days. However, each time, it returns this error code:
Fatal Error: Direct3D driver returned error code
(D3DERR_DEVICEREMOVED) while locking sprite index buffer
What does this mean and by what means can I fix it?
**STO was running fine for the last 5 months before this happened. ALSO...
I have had a 'Pixel Shader Complication Error' for about 1 month which caused my STO screen to go really dark and it got really annoying at times since I could barely see anything in space combat. I'm not that great with computers so I don't know if this is linked to the Direct3D Error I have. I am planning on reinstalling the game soon so should that work on fixing any bugs I have?
im getting the same error messages! its really starting to annoy me, my PC died back in October so i bought a new hard drive then patched DR now i cant play STO!!!!!!
I thought this happened because my rural internet connection is bad. That was not the case. I had the newest directx driver, but when i downloaded directx 9, the STO login crashing problems resolved entirely. Go to Microsoft and search directx 9 downloads. Hope this helps!
I can create this error by attempting to run STO in full screen mode (the resolution it tries to set is not supported by my graphics card). Changing the options in the launcher to run as in a window, then maximizing the window to full screen alleviates the problem.
Comments
Fatal Error: Direct3D driver returned error code (E-OUTOFMEMORY)
while Locking vertex buffer
Yesterday the game worked and this day it chrashes everytime before i got to the character selecrion screen. that is frustrating.
Can you guys try to enable safe mode in the launcher and then launch the game. If it starts succesfully, change to windowed full screen mode.
I have a MSI laptop that can't play STO in fullscreen mode as it will crash at loading screen with the above messages. It plays fine in fullscreen windowed mode howerer.
And then only with minimum graphics ability
Admiral Sovak
Does anyone remember when we used to be explorers...
getting same problem and no feedback from cryptic.....
just as well i didnt buy any zen from them if this is how they treat players
Fatal Error: Direct3D driver returned error code
(DXGI_ERROR_DEVICE_REMOVED) while checking sync query.
Technical details: Sync Query 6 0x1d214140 GetData == 0x887a0005 0 NF
0
D3D11 Device Removed due to DXGI_ERROR_DEVICE_REMOVED
0x887a0005
Alienware Area 51 system
2x GeForce GTX480 SLI
latest Nvidia driver 344.11
Game Crashes and my Ati Radeon R9 290 too. So it sticks to 3d mode even at the desktop, so you have to restart the whole pc.
Now it is even doing this with my onboard GPU as well but, doesn't seem to be causing the GPU to fail using anything else thnk god.
Praetor of the -RTS- Romulan Tal Shiar fleet!
Geforce 210, windows 7. have updated to lateest drivers.
Safe mode thing works for me though, but the game looks so lame and I have only logged in to refine dils, to avoid anything too stressful on the gameclient and also because everything looks so lame when safemode is on
Back to the manufacturer with that card, had it 2yrs working perfect, comes with a 3yr warranty.
Praetor of the -RTS- Romulan Tal Shiar fleet!
but now have managed to get a pair of crutches so it is more like Delta Limping.
I have managed to get it to work using safe mode as before
Also when i go in game I can reset the graphics options to the way they were before so I can play decently again.
So it is now Delta Limping or Delta Hobbling, or maybe Delta in a wheelchair with an adrenaline shot. :P
I have not played for extended period of time yet, will do a mission later tonight or tomorrow and tell you if it crashes
So the source of the error (for me at least) is probably the delta rising splash screen which is when it always crashes. there is something wrong with graphics for the splash screen probably.
Guessing they prefer to work on stand alone gpus +drivers and, even than it isn't fully optimized for all of them either.
Praetor of the -RTS- Romulan Tal Shiar fleet!
It always crashes me unless i turn it to safe mode before I load it.
When I get in game I can reset the game graphics settings to high and it works fine.
I suppose it may get fixed when they get to a new version and make a new splash screen?
not sure what exactly is meant by gateway
anyway still broken for me. it is the splash screen which is crashing it for me.
can go in game fine. can play with graphics settings on high, or max with no problems
Clearly this is a major problem for a lot of people.
Can we get some attention on this or a response from Cryptic please?
You know, the funny thing is ... when I was on Windows 8, this all is no problem at all. Butt when I upgrade my system to Windows 8.1 (which I can only delay, butt not avoid), excatly THIS happens to me. Why?! Please, Cryptic, just - until this is solved - take out the entire DR splash screen and replace it with the phaser man or anything, just not THAT screen which obviously causes a lot of GPU's to crash! And this also explains why the game works purrfectly fine on my crappy lappy with Windows Vista. There is now only two ways: Either I go back to Windows 7 on my main computer to avoid an upgrade to Windows 8.1 automatically, or you get rid of the DR loading screen for a while until the issue is solved.
Thank you.
Original Join Date: January 30th, 2010
Not just older cards. Mine is a brand new ati 290x. Only this game crashes with the DX11 issue. On DX9se mode its less soo but still present. From the articles I've read from other players. this been going on for a year. Neverwinter online have it to. I'm using windows 7 64bit. Going back to older OS won't fix it. Tweaking your drivers won't fix it.. Cryptic has to fix bugs they have made. After about a year with this issue will they fix it? I doubt it..
I am curious when windows 10 is out with the newer directx I wonder what cryptic going todo? Forcing use to use old dx9?
If your reading this cryptic.. Its time to fix your game. Make it stable. I don't care if its DX9 or DX11 as long as I stop getting these client related video driver crash.
Not sure if this will solve it for everyone but hopefully might help someone.
Tried your idea.. No change.. Client still crashes on a fresh new install and in a new location.
This is a code issue. They have to fix it.. no matter how much we tried to find solutions we can't fix this. All we can do is try to make the client workable. working with directx 9 seems to make this game playable.. but crashes still happen just less frequent.
I'm getting the same error Dave. I've reinstalled everything that is applicable, and my pc is up to spec for system requirements. I'm not thrilled because I just bought zen to get a new ship but I can't get onto the game
Vice Admiral T'vix RRW Talon (Scimitar Drednought)
General S'tal IKS Q'vat (Bortasq' Battle Cruiser)
Fatal Error: Direct3D driver returned error code
(D3DERR_DEVICEREMOVED) while locking sprite index buffer
What does this mean and by what means can I fix it?
**STO was running fine for the last 5 months before this happened. ALSO...
I have had a 'Pixel Shader Complication Error' for about 1 month which caused my STO screen to go really dark and it got really annoying at times since I could barely see anything in space combat. I'm not that great with computers so I don't know if this is linked to the Direct3D Error I have. I am planning on reinstalling the game soon so should that work on fixing any bugs I have?
Thanks!
So seems an issue with directx11
come on Cryptic sort it out!