chesticles Arc User

1. Restart you computer 2. Make sure your firewall/antivirus is NOT blocking your connection. 3. Run update 4. If successful, verify your game files by pressing verify on the launcher. 5. Enjoy :D If you are still having issues, can you please take a Screenshot of your desktop when it gives you the "client still running…

check your firewall/antivirus to make sure its not blocking your connection: http://pwi-forum.perfectworld.com/showpost.php?p=850742&postcount=18

First off did you try Verify your game files by pressing Verify on the launcher? If not please do so, then post if you are still havin the issue. If you are still having the issue, please do the following: Find out what the model number for your PC is. Check the documentation that came with your PC, or look on the back or…

You need to send a ticket to Customer Support. They are the only ones who can assist you further. NOTE: It can take 3-5 business days (Mon-Fri) to recieve a response, so please be patient.

Please check your firewall/antivirus program to make sure its not blocking the connection: http://pwi-forum.perfectworld.com/showpost.php?p=850742&postcount=18

alright, hope he is 100% sure :P if not he can always post again and we can try to figure it out ^^

Please try verifying the game files by pressing the verify button. If you cant install, try using a more robust torrent download program, such as uTorrent.

Try this: http://pwi-forum.perfectworld.com/showpost.php?p=741721&postcount=7

It could be your player distance setting. Check on your in game settings ^^

Make sure your antivirus hasnt quarantined any of the necessary files (elementclient.exe) also make sure you are allowing the game to connect through all of your firewalls (not recommended but you could temporarily turn all of them off and try connecting). Also, try contacting your ISP (Internet Service Provider) because…

Please use the Vista/Windows7 download link at the top of the page: http://pwi.perfectworld.com/download You can choose between direct download or torrent download. I recommend installing it to C:\Games or something other then Program Files and running as admin. (Do this by right clicking the .exe and selecting "run as…

For your friend: I'm going to need some more information from you about your computer. Find out what the model number for your PC is. Check the documentation that came with your PC, or look on the back or bottom of your PC for the model Number. Please tell us the manufacturer's name of your system too! (Like HP, Dell,…

I think your only option might be to re-dl the client and updates, unfortunately.

If the above doesnt work, a restart of your pc should.

What antivirus program do you have?

You might have to run as admin or re-download the installer.

Still, check your quarantine to see if there is something called: elementclient.exe

It could be that your antivirus/firewall is blocking the game from running. See this post: http://pwi-forum.perfectworld.com/showpost.php?p=850742&postcount=18

Not possible lol :p

Go to Start, click on Run (or Search if using Vista/7), and type in dxdiag and press enter. Click on the Display tab, and then post here everything in the Device and Drivers boxes: Thanks!

sorry gfx = graphics and just check the manufactuers website for your card. Intel, AMD, Nvidia are the main ones

Did you try adjusting the in-game gfx settings? Also, make sure you have the most recent driver updates for your card ^^

Change your password if you think that: https://register.perfectworld.com/account/change_password

Try using C:\Games Also, its better to do a clean install then copying files over. Make sure you run as admin and that your antivirus/firewall arent blocking your connection to the game.

Its only a tiny bit anyway :P If you zoom into the map closer you can just move the mouse around to see it all if you need to auto route ^^

So this link: https://billing.perfectworld.com/wallet Does NOT work for you? Check your browser cookie settings and set them to ALLOW Also, check your firewall to make sure its not blocking the connection. The link(s) work fine for me and im using Opera browser. You could also try using a different web browser like Firefox…

so you turned off your antivirus and its working fine now?

http://www.microsoft.com/security/updates/checkversion.aspx

Check your antivirus/firewall to make sure it is not blocking the program. Also, what Windows do you have?

I'm going to need some more information from you about your computer. Find out what the model number for your PC is. Check the documentation that came with your PC, or look on the back or bottom of your PC for the model Number. Please tell us the manufacturer's name of your system too! (Like HP, Dell, Toshiba, etc.) Next,…