East Coast Servers [Update Possibly Fixed]

sparkiesoft
sparkiesoft Posts: 47
edited November 2014 in General Discussion
We're aware of the issue and are working on a fix. If I hear any news, I'll post it in here.

Thanks!

Update: We're still having some routing issues, which we're trying to resolve with our ISP, but it shouldn't be affecting everyone like it was earlier.

Update 2: Looks like the issue may now be resolved. Please try and log in and let me know if you still cannot.
Post edited by Unknown User on
«134567…27

Comments

  • corkiekendall
    corkiekendall Posts: 10 Arc User
    edited November 2014
    Thanks sparkie! Do you have an ETA by any chance?
  • Demodude - Dreamweaver
    Demodude - Dreamweaver Posts: 397 Arc User
    edited November 2014
    Thanks for the response sparkie!
    ChayalBoded 102/102/101 Celestial Sage Rank 9 Assassin

    English is my second language sorry that I mess up sometimes

    Tempest b:dirty
  • Velra - Dreamweaver
    Velra - Dreamweaver Posts: 327 Arc User
    edited November 2014
    Took you guys long enough to notice we have a problem! We've only been waiting for hours for you guys to fix this. =/
  • Arukab - Raging Tide
    Arukab - Raging Tide Posts: 100 Arc User
    edited November 2014
    Velra - Dreamweaver wrote: »
    Took you guys long enough to notice we have a problem! We've only been waiting for hours for you guys to fix this. =/

    There's a bit of a time zone gap between East Coast Servers and where PWE GMs work from. Patience is a vertu. I go play stuff on steam while I wait.
    Avatar says I'm a 99 archer, but I'm actually a 102 sin...
  • Velra - Dreamweaver
    Velra - Dreamweaver Posts: 327 Arc User
    edited November 2014
    Arukab - Raging Tide wrote: »
    There's a bit of a time zone gap between East Coast Servers and where PWE GMs work from. Patience is a vertu. I go play stuff on steam while I wait.

    It was 7:45am their time when the first post about this problem was posted they has plenty of time to do something. And I never said I had patience, but think we all have been pretty calm about waiting for most of the day for a GM to take notice and fix this issue.
  • lyzbeth
    lyzbeth Posts: 0 Arc User
    edited November 2014
    Velra - Dreamweaver wrote: »
    It was 7:45am their time when the first post about this problem was posted they has plenty of time to do something. And I never said I had patience, but think we all have been pretty calm about waiting for most of the day for a GM to take notice and fix this issue.


    not replying immdeiatly and not noticing are two TOTALLY Different Things! js'n!
    they r probably sick of reading thru endless posts of QQ and put if off a few hours LOL b:chuckle
  • Arukab - Raging Tide
    Arukab - Raging Tide Posts: 100 Arc User
    edited November 2014
    lyzbeth wrote: »
    not replying immdeiatly and not noticing are two TOTALLY Different Things! js'n!
    they r probably sick of reading thru endless posts of QQ and put if off a few hours LOL b:chuckle

    This

    If the issue can be quickly identified and resolved there's no reason to post it, after a few fix attempts they probably failed enough that they decided it was time to announce it. If you haven't noticed, the forums here are VERY hostile towards the PWI staff. They probably dread talking to us.
    Avatar says I'm a 99 archer, but I'm actually a 102 sin...
  • Cotillion - Dreamweaver
    Cotillion - Dreamweaver Posts: 671 Arc User
    edited November 2014
    Velra - Dreamweaver wrote: »
    It was 7:45am their time when the first post about this problem was posted they has plenty of time to do something. And I never said I had patience, but think we all have been pretty calm about waiting for most of the day for a GM to take notice and fix this issue.
    Reading this and the other topics makes me have no doubt as to why they would not want to say anything at all or tried to delay it.

    Though, I don't know why you would waste most of a day waiting for a free MMO to come back online?
  • Velra - Dreamweaver
    Velra - Dreamweaver Posts: 327 Arc User
    edited November 2014
    Arukab - Raging Tide wrote: »
    This

    If the issue can be quickly identified and resolved there's no reason to post it, after a few fix attempts they probably failed enough that they decided it was time to announce it. If you haven't noticed, the forums here are VERY hostile towards the PWI staff. They probably dread talking to us.

    One of the reason people tend to be hostile is becasue of the lack of communication from the GMs. As far as any of us know they just noticed there was a problem, or they just don't give enough of a damn to let us know they notice. Either way it makes them seem uncaring and thus people will feel hostile towards them. A simple, "We know are working on it. " from the start is better then nothing. If they don't want us to read into things. then the best thing they can do is talk to us. We'll be a lot more understanding if we are informed, even if it's just to say we are still working on it and don't know what the problem is. js
    Cotillion - Dreamweaver wrote: »
    Reading this and the other topics makes me have no doubt as to why they would not want to say anything at all or tried to delay it.

    Though, I don't know why you would waste most of a day waiting for a free MMO to come back online?

    Because it's raining and I'm stuck indoors and was hoping to play on the game, instead I've been playing another game and checking back here on and off all day to see if the game is up. Why is it any of business what I do with my time? I don't care what you do with yours and will spend my time as I choose.
  • Arukab - Raging Tide
    Arukab - Raging Tide Posts: 100 Arc User
    edited November 2014
    Velra - Dreamweaver wrote: »
    One of the reason people tend to be hostile is becasue of the lack of communication from the GMs. As far as any of us know they just noticed there was a problem, or they just don't give enough of a damn to let us know they notice. Either way it makes them seem uncaring and thus people will feel hostile towards them. A simple, "We know are working on it. " from the start is better then nothing. If they don't want us to read into things they best thing they can do is talk to us. We'll be a lot more understanding if we are informed, even if it's just to say we are still working on it and don't know what the problem is. js

    Acting that hostile isn't going to get rewarded. js.
    Avatar says I'm a 99 archer, but I'm actually a 102 sin...
  • Velra - Dreamweaver
    Velra - Dreamweaver Posts: 327 Arc User
    edited November 2014
    Arukab - Raging Tide wrote: »
    Acting that hostile isn't going to get rewarded. js.
    I'm not looking for a reward and am not hostile just blunt and to the point. I'm sorry if you feel I should kiss someone rear end but that's not my way.
  • Arukab - Raging Tide
    Arukab - Raging Tide Posts: 100 Arc User
    edited November 2014
    Velra - Dreamweaver wrote: »
    I'm not looking for a reward and am not hostile just blunt and to the point. I'm sorry if you feel I should kiss someone rear end but that's not my way.

    You can kiss mine. That is, if you don't mind waiting, it's a pretty long line. b:shutup
    Avatar says I'm a 99 archer, but I'm actually a 102 sin...
  • lyzbeth
    lyzbeth Posts: 0 Arc User
    edited November 2014
    Wow .. just WOW i can feel the anger .. kinda feel sorry for the GM's

    i love this game too but it doesnt run my life .. im sure they r working to get it fixed
  • Fail_BM - Raging Tide
    Fail_BM - Raging Tide Posts: 929 Arc User
    edited November 2014
    Sometimes I feel like this problems affect east coast servers and morai only, someone shut down west coast ploxb:laugh

    Seems to be they are going to be like this for a long time, I am going to take a nap.b:bye
    [SIGPIC]http://pwi-forum.perfectworld.com/image.php?type=sigpic&userid=15031077002&dateline=1409280330[/SIGPIC]
    5 years lurking forums
  • predatoradrian
    predatoradrian Posts: 20 Arc User
    edited November 2014
    I've noticed that too, regarding the east coast servers... looks like they're down more often than the others. aside maybe europe/morai.

    At this point... I think this issue needs to be investigated. all online games go down sometimes, it's expected, but the amount of times east coast servers go down is pretty high.
  • Naberis - Dreamweaver
    Naberis - Dreamweaver Posts: 20 Arc User
    edited November 2014
    Well looks like dailies on Lost City for me then FF9 on ps1 emulator b:bye
  • VanguardianX - Dreamweaver
    VanguardianX - Dreamweaver Posts: 24 Arc User
    edited November 2014
    wow, you guys really blow at keeping servers up huh? i've seen home basement game servers stay up longer than yours. you'd think after the few times it's happened already you'd get your **** in check. the player base affected by this time after time sees you guys as a bunch of idiots who use too much duct tape instead of actually fixing the problem. why even have maintenance if it doesn't even seem to do jack ****?

    on a side note, this is a ftp game that allows people to charge money and contains CASH items with timers. those people who do charge reserve the right to QQ. and these "compensations" you give out are pathetic compared to what could be earned during the server outages.
    Heroes are remembered, legends never die.
  • sparkiesoft
    sparkiesoft Posts: 47
    edited November 2014
    If any of you (having the connectivity issue) can provide a trace route, that would help our staff immensely.

    In the meantime though, we're still having trouble figuring out what the issue is.
  • matthew4
    matthew4 Posts: 373 Arc User
    edited November 2014
    restart server or only fix
    Sin 105 http://mypers.pw/11/#583943
  • LaughAsUDie - Dreamweaver
    LaughAsUDie - Dreamweaver Posts: 22 Arc User
    edited November 2014
    sparkiesoft wrote: »
    If any of you (having the connectivity issue) can provide a trace route, that would help our staff immensely.

    In the meantime though, we're still having trouble figuring out what the issue is.


    what's the address you want the tracert to?
  • Stressedout - Dreamweaver
    Stressedout - Dreamweaver Posts: 119 Arc User
    edited November 2014
    If it helps at all:

    Microsoft Windows [Version 6.0.6002]
    Copyright (c) 2006 Microsoft Corporation. All rights reserved.

    C:\>tracert pwieast2.perfectworld.com

    Tracing route to pwieast2.perfectworld.com [198.49.243.16]
    over a maximum of 30 hops:

    1 3 ms 2 ms 4 ms 192.168.2.1
    2 47 ms 31 ms 30 ms cable-mac1.glflnyaq-ar4004.nyroc.rr.com [72.231.
    160.1]
    3 79 ms 16 ms 13 ms tge0-0-1.glflnyaq01h.northeast.rr.com [24.29.46.
    125]
    4 18 ms 15 ms 34 ms rdc-74-76-243-72.alb.east.twcable.com [74.76.243
    .72]
    5 28 ms 24 ms 28 ms rdc-74-76-241-193.alb.northeast.rr.com [74.76.24
    1.193]
    6 29 ms 23 ms 52 ms be36.cr0.nyc30.tbone.rr.com [107.14.19.100]
    7 25 ms 25 ms 27 ms ae-1-0.pr0.nyc20.tbone.rr.com [66.109.6.163]
    8 31 ms 29 ms 35 ms te0-0-0-17.ccr21.jfk05.atlas.cogentco.com [154.5
    4.13.81]
    9 33 ms 31 ms 31 ms be2060.ccr41.jfk02.atlas.cogentco.com [154.54.31
    .9]
    10 38 ms 37 ms 34 ms be2094.ccr21.bos01.atlas.cogentco.com [154.54.30
    .14]
    11 37 ms 37 ms 62 ms te3-4.ccr01.bos06.atlas.cogentco.com [154.54.46.
    134]
    12 33 ms 35 ms 36 ms 38.111.40.114
    13 * * * Request timed out.
    14 31 ms 30 ms 35 ms 198.49.243.16

    Trace complete.



    I do believe there are a couple others posted in previous thrads as well
    frankieraye

    Oh the snowmen are coming, don't you worry..
  • Medeina - Raging Tide
    Medeina - Raging Tide Posts: 35 Arc User
    edited November 2014
    I know what turned servers off. is a glichy Spider fashion! first it showed your asets, next it turned servers off! b:chuckle
  • Giordino - Raging Tide
    Giordino - Raging Tide Posts: 17 Arc User
    edited November 2014
    pwieast1.perfectworld.com
    pwieast2.perfectworld.com
    pwieast3.perfectworld.com

    Those are the 3 east coast server addresses. tracert one of those and post it.

    I can't because the network I'm on blocks ICMP packets.
  • sjampie
    sjampie Posts: 628 Arc User
    edited November 2014
    sparkiesoft wrote: »
    If any of you (having the connectivity issue) can provide a trace route, that would help our staff immensely.

    In the meantime though, we're still having trouble figuring out what the issue is.


    Seems I only had a problem between your server and the one at 128.177.168.190. Nothing to worry about.
  • Luna_Breeze - Dreamweaver
    Luna_Breeze - Dreamweaver Posts: 33 Arc User
    edited November 2014
    C:\Users\****>tracert pwieast2.perfectworld.com

    Tracing route to pwieast2.perfectworld.com [198.49.243.16]
    over a maximum of 30 hops:

    1 1 ms <1 ms <1 ms
    2 * * * Request timed out.
    3 21 ms 17 ms 17 ms ***.bb.sky.com [2.120.9.176]
    4 19 ms 18 ms 35 ms ae51.edge6.London1.Level3.net [212.113.9.53]
    5 54 ms 33 ms 81 ms ae-227-3603.edge3.London1.Level3.net [4.69.166.154]
    6 18 ms 16 ms 15 ms ae-227-3603.edge3.London1.Level3.net [4.69.166.154]
    7 32 ms 26 ms 23 ms be3043.ccr22.lon01.atlas.cogentco.com [130.117.15.245]
    8 28 ms 23 ms 22 ms be2494.ccr42.lon13.atlas.cogentco.com [154.54.39.130]
    9 92 ms 133 ms 94 ms be2493.ccr22.bos01.atlas.cogentco.com [154.54.42.97]
    10 114 ms 144 ms 98 ms te4-2.ccr01.bos06.atlas.cogentco.com [66.28.4.254]
    11 90 ms 89 ms 90 ms 38.111.40.114
    12 * * * Request timed out.
    13 88 ms 101 ms 113 ms 198.49.243.16

    Trace complete.
  • Sizzer - Raging Tide
    Sizzer - Raging Tide Posts: 2,387 Arc User
    edited November 2014
    There you go... 
    Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Users\user>tracert pwieast3.perfectworld.com

Tracing route to pwieast3.perfectworld.com [198.49.243.17]
over a maximum of 30 hops:

  1    24 ms    23 ms    22 ms  (IP)
  2    22 ms    21 ms    22 ms  (IP)
  3    22 ms    25 ms    22 ms  (IP)
  4    61 ms    60 ms    61 ms  59.163.207.81.static.chennai.vsnl.net.in [59.163
.207.81]
  5    82 ms    81 ms    80 ms  172.31.29.245
  6     *        *       83 ms  ix-0-100.tcore1.MLV-Mumbai.as6453.net [180.87.38
.5]
  7   519 ms   431 ms   374 ms  if-2-2.tcore2.MLV-Mumbai.as6453.net [180.87.38.2
]
  8   313 ms   309 ms   308 ms  if-6-2.tcore1.L78-London.as6453.net [80.231.130.
5]
  9   368 ms   380 ms   365 ms  if-4-2.tcore1.NJY-Newark.as6453.net [80.231.130.
34]
 10     *      325 ms     *     if-2-2.tcore2.NJY-Newark.as6453.net [66.198.70.2
]
 11   315 ms   314 ms   314 ms  if-14-14.tcore2.NTO-New-York.as6453.net [66.198.
111.126]
 12   324 ms   322 ms   322 ms  be3011.ccr21.jfk05.atlas.cogentco.com [154.54.12
.17]
 13   305 ms   305 ms   304 ms  be2061.ccr22.jfk02.atlas.cogentco.com [154.54.3.
69]
 14   309 ms   310 ms   310 ms  be2096.ccr22.bos01.atlas.cogentco.com [154.54.30
.42]
 15   309 ms   309 ms   310 ms  te3-2.ccr01.bos06.atlas.cogentco.com [154.54.46.
130]
 16   315 ms   321 ms   320 ms  38.111.40.114
 17   315 ms   315 ms   317 ms  10.251.192.1
 18   319 ms   318 ms   318 ms  198.49.243.17

Trace complete.

C:\Users\user>
    [SIGPIC][/SIGPIC]
    Dream a dream of a life so new, One brimming with potential,
    Of starting again, leaving all behind, Only happiness is essential. b:victory
    Thanks Silvy for the siggy, You are the best ! b:kiss
  • Silveraxe - Dreamweaver
    Silveraxe - Dreamweaver Posts: 15 Arc User
    edited November 2014
    great..cause Dreamweaver is sooooooooo....empty atm...b:surrender
  • tmllover
    tmllover Posts: 101 Arc User
    edited November 2014
    East coast servers down again? Why are the down more often then other servers?

    Another week of 3x2x2x?
  • Ediger - Raging Tide
    Ediger - Raging Tide Posts: 38 Arc User
    edited November 2014
    sparkiesoft wrote: »
    If any of you (having the connectivity issue) can provide a trace route, that would help our staff immensely.

    In the meantime though, we're still having trouble figuring out what the issue is.

    Connecting from Michigan using Comcast, I left our the local IP information since it is routing past that it is irrelevant

    -

    C:\Windows\System32>tracert pwieast3.perfectworld.com

    Tracing route to pwieast3.perfectworld.com [198.49.243.17]
    over a maximum of 30 hops:
    (not posting local -not needed)
    6 18 ms 23 ms 18 ms he-4-4-0-0-cr01.350ecermak.il.ibone.comcast.net
    [68.86.90.113]
    7 27 ms 33 ms 22 ms he-0-14-0-1-pe04.350ecermak.il.ibone.comcast.net
    [68.86.87.242]
    8 18 ms 24 ms 22 ms 23.30.206.134
    9 32 ms 19 ms 24 ms be2003.ccr42.ord01.atlas.cogentco.com [154.54.29
    .21]
    10 37 ms 39 ms 38 ms be2138.ccr22.bos01.atlas.cogentco.com [154.54.43
    .202]
    11 37 ms 54 ms 37 ms te3-2.ccr01.bos06.atlas.cogentco.com [154.54.46.
    130]
    12 43 ms 53 ms 64 ms 38.111.40.114
    13 * * * Request timed out.
    14 47 ms 40 ms 39 ms 198.49.243.17

    Trace complete.

    -
    C:\Windows\System32>tracert pwieast2.perfectworld.com

    Tracing route to pwieast2.perfectworld.com [198.49.243.16]
    over a maximum of 30 hops:
    (not posting local -not needed)
    6 20 ms 19 ms 19 ms he-4-5-0-0-cr01.350ecermak.il.ibone.comcast.net
    [68.86.90.221]
    7 21 ms 16 ms 19 ms he-0-15-0-1-pe04.350ecermak.il.ibone.comcast.net
    [68.86.85.222]
    8 20 ms 16 ms 17 ms 23.30.206.134
    9 20 ms 21 ms 25 ms be2005.ccr41.ord01.atlas.cogentco.com [66.28.4.7
    3]
    10 36 ms 50 ms 37 ms be2137.ccr21.bos01.atlas.cogentco.com [154.54.43
    .194]
    11 37 ms 38 ms 42 ms te3-4.ccr01.bos06.atlas.cogentco.com [154.54.46.
    134]
    12 38 ms 51 ms 38 ms 38.111.40.114
    13 * * * Request timed out.
    14 41 ms 42 ms 40 ms 198.49.243.16

    Trace complete.
    -

    C:\Windows\System32>tracert pwieast1.perfectworld.com

    Tracing route to pwieast1.perfectworld.com [198.49.243.15]
    over a maximum of 30 hops:
    (not posting local -not needed)
    6 19 ms 19 ms 18 ms he-6-13-0-0-cr01.350ecermak.il.ibone.comcast.net
    [68.86.166.89]
    7 17 ms 18 ms 18 ms pos-1-4-0-0-pe01.350ecermak.il.ibone.comcast.net
    [68.86.86.162]
    8 16 ms 16 ms 16 ms 23.30.206.134
    9 24 ms 19 ms 17 ms be2003.ccr42.ord01.atlas.cogentco.com [154.54.29
    .21]
    10 38 ms 41 ms 37 ms be2138.ccr22.bos01.atlas.cogentco.com [154.54.43
    .202]
    11 37 ms 51 ms 41 ms te3-2.ccr01.bos06.atlas.cogentco.com [154.54.46.
    130]
    12 52 ms 43 ms 63 ms 38.111.40.114
    13 * * * Request timed out.
    14 50 ms 90 ms 38 ms 198.49.243.15

    Trace complete.
  • Sizzer - Raging Tide
    Sizzer - Raging Tide Posts: 2,387 Arc User
    edited November 2014
    tmllover wrote: »
    East coast servers down again? Why are the down more often then other servers?

    Another week of 3x2x2x?

    Technical problems can arise anywhere anytime.. b:surrender
    [SIGPIC][/SIGPIC]
    Dream a dream of a life so new, One brimming with potential,
    Of starting again, leaving all behind, Only happiness is essential. b:victory
    Thanks Silvy for the siggy, You are the best ! b:kiss

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