Arc Usage Feedback Thread [Updated 4/24/14]

sparkiesoft wrote: »

Have you checked to make sure your anti-virus/firewall isn't blocking the game from running? Also if you're running Windows 7 or 8, you may need to run it as admin. (right click>run as admin)



Are both Arc and PWI installed on the same drive? If PWI or Arc are on totally different drives, this could explain it.

Yes BOTH are installed the SAME drive (i didnt edit anything during installation)

sparkiesoft wrote: »

I'm putting this here since I know a lot of you have questions/concerns with Arc regarding the forced integration. This will be strictly for feedback only. If you don't like Arc, that's fine but do not post if you have nothing constructive to say. If you have suggestions, or things you would like to see in the future, by all means post them here and I'll forward them to the team. (Barring they are legitimate)

Here is the blog, that will link to the thread: http://community.arcgames.com/en/news/pwi/detail/3038993-arc-integration

For those of you having trouble getting Arc to recognize your game, go here: http://support.arcgames.com/app/answers/detail/a_id/4275/~/%28arc%29-registry-repair-tool

As for common questions:

Spyware: No, Arc is not spyware. If your AV is going off, you may want to check you don't have something else on your computer causing this.

Dual Clienting: Multiple posts have been made by SylenThunder on how to do this, here's one: http://pwi-forum.perfectworld.com/showpost.php?p=21425211&postcount=321

Cookies: No not the ones you eat, the web browsing ones. These work just like the ones on Google, Yahoo, our own website do.

Arc is Laggy: If you have too many programs open and your computer can't handle it, your programs will start to lag. Ctrl+Alt+Delete>Task Manager - find arc.exe and close it ! That's right! Once u open pwi via arc u dont need that shi.t - u can open more clients just via elementclient.exe

If you have any others, feel free to post them so I can add them to the list. Be polite, be understanding, and most importantly, give constructive criticism so we can help you.

FIXED - kthxbai

my country is iran ..iran have verry veryy bad speed net . now i do download but download time is 50 hourse ... Your work is bad. i am sorry b:cry

Okay some some feedback, i click the red cross and it minimizes to the hidden icons section on my task bar. I click the cross because i want to close the program, not to have it running in the background.

i had 5 hours of not being able to play yesterday due to this string_tab.txt file. Once removed from the pwi files i could launch the game, now my issue with this, does removing the file from the directory count as tampering with the game files? Cause ya know, i dont wanna be banned for playing pwi b:laugh

biseptolica wrote: »

Deleting that_something.txt ... you and the rest 98% from players. I wanna see that mass-bann happening b:thanks

well yeah i highly doubt they would ban the entire player-base BUT it would still be nice to know if it is an actual ban-able offence to remove itb:surrender

oVenusArmanio wrote: »

Guys please direct posts that are just voicing your displeasure to this thread here. http://pwi-forum.perfectworld.com/showthread.php?t=1680311 This thread is for feedback on Arc only. Things like tech support issues you are having, questions you have about missing or upcoming features, and suggestions for new features, you can mention things that are not working that are annoying, but if you do please be specific, that type of thing.

If this is for Arc feedback isnt voicing our displeasure with arc considered feedback? The actual definition of feedback is evaluative information derived from such a reaction or response. Therefore us voicing our displeasure can be considered feedback. As for my feedback. I don't fully understand why arc has to run 3 seperate programs under my processes when i look at them in task manager..and still suck so much. It uses well over a combined 100,000k memory as is and it fluctuates. I personally dont care i can still play pwi but that extra bit of load on my CPU isnt cool or needed i dont think.

mamad2112 wrote: »

my country is iran ..iran have verry veryy bad speed net . now i do download but download time is 50 hourse ... Your work is bad. i am sorry b:cry

Sorry, but I don't think the fact that your internet sucks has any reflection on the company.

ahuha wrote: »

eliminate the auto cultivation: its just glorified Botting::

make the jolly old jones bounty hunter quests unlimited . its presently limited to 7 a day per charactor..you restrict this but allow auto cultivation...
fix the pet stowing glitch
fix the racoon village glitch
fix the quest " the letter "
allow the inventory , bank, and cupboard bins to hold 9999 items
allow more ppl to dig items .. like cinders quests , raccon ville quest jolly old jones bounty hunter at once ,, you stop ppl from doin this but allow auto cultivation,, this leads to kill stealing etc making it take twice or 3 times a long to do a quest .

im not a programmer,, all i want is plug n play..

this game is become nothing more than botting and nw ..i was looking for a game 4 years ago: i can take my wallet and find another game ,, its fine.

Sadly, the technical max on inventory and bank is about 256 slots. Once you get past that things start to break, really badly. Not sure if the cupboard space would be included in the bank space or not, I'll have to test that when I have my server up and running again.

The JJ quest is intentional and set by PW-CN/Wanmei. With the botting issues there, and the other relative coin sinks, you won't see that change anytime soon.

So this was the first time I had opened Arc while playing, and I kinda liked the auto sign in and the built in internet browser. The latter makes it a lot faster for me to switch between game and internet without having to window PWI (alt + tab sometimes takes ages, and loading firefox too). I guess during mass pvp events and for neuma farming I use the workaround, but other than that I have no problems having Arc run in the background - I might even prefer it.

Gotta say im not a big fan of Arc. Its an ok system and until yesterday i had no reason to call on it.

However I have to say after Wednesday and this is the funny way I can explain this. Loading PWI form Arc is like me asking my Mother to ask my Brother to Ask my Sister what the time is. Pointless on that account. Its added about 3 Extra steps to loading PWI.

So im gonna suggest some ideas.

1. Allow PWI to be launched without ARC. (ARC must be installed to play but does not have to be active)
People will find a way to do this for a long time and may cause more problems than is worth.

2. Drop the current patcher and allow arc to do this. (This is the only time you would need to run ARC if you did not like it)
It now takes twice as long to launch PWI via Arc, Which is off putting. This is the main thing i don't like about the new process.

3. Allow ARC to be closed safely after game launch. (Currently most people will use Task Manager to remove this active task)
PWI was developed for low end PCs to be able to run as well as high end. Adding Arc to a low end PC is a point for disaster Crashes and other problems. Not to say adding any problems that could be caused by Crashing ARC every time you load PWI. People don't like background processes running at the best of times.

Alphaben - Raging Tide wrote: »

It seemed to work until I restarted my computer...

As for most of the people. It seems a restart is needed for the upgrade to be fully complete

First, I have a question. Why are some people required to play with Arc and some not? After the patch, I open the game with elementclient (because it is habit) and it automatically opens Arc. Yet, a faction friend of mine doesn't even have Arc installed and is still playing like she always has. Why do some of us have to use it while others don't? Did this patch not work properly?

As far as feedback...

1. I'd been under the impression that Arc would be the new way of patching PWI, but it seems that all it is doing is making it longer for us to get into the game. Open Arc - Arc checks for its own updates - finally opens, open PWI - PWI patches from its own launcher like before. I'm pretty disappointed that we are being forced to use something that doesn't even seem necessary.

2. I dislike that closing the X on the Arc window simply minimizes it. I know this is the case with Steam as well, but I have always hated that about Steam too.

3. Stop popping up a stupid window every time I'm in the game telling me what keys to press to use the Arc overlay. I will never use it and it is freaking annoying.

4. I would really appreciate some way to actually shut down Arc once the game is running. What does it offer right now that would want me to keep it running in the background? NOTHING. If I want a blessing, I could start it up again easily enough. But if I can shut it down with task manager and the game still runs properly, then just give us a way to shut it down without all that nonsense. 99% of us don't want it running in the background and it serves no purpose doing so.

5. Since Arc isn't actually updating the game at all, I do not understand why we have to open it whatsoever. It can be a handy thing for people who have multiple PWE games, and I understand the need for it to be used for a fresh download, but once the game is already installed I think it would be nice to just be able to run that game alone, without having to go through the extra annoyance of Arc updating/checking for updates. Why is it mandatory?

6. Make Arc recognize already installed games. The repair option worked for me fortunately, but it is not working for many people... and honestly, that is just something that should be fixed on the actual program.

7. Finally, how about making Arc WORTH using? The only good thing about it right now is blessings, and that doesn't require it to be up and running constantly. Add a dragon point type program to replace the old one, add something like core connect where you can look up people, and anything else that would make this program actually desirable to run. Right now it is entirely unappealing and downright annoying.

Also one last note - put the blessing codes somewhere on Arc. I already have people asking me for the codes all the time because they can't find the thread with them. Maybe add a little "Get Codes" section under Redeem Codes, that will be an updated list of every item code currently available. That would be pretty cool.

TZoner - Raging Tide wrote: »

SweetieBot please analyze this thread

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This took me 6.1 s to finish

What i still miss in Arc is the online offline status off servers.
When somthings wrong its mostly first place i looked, still can't find it in arc.
Also if your game is working fine, i hate it to reinstall it a second time.
Also i miss the Dragonpoints sythem, hope there is coming somthing like it back.
And i miss looking and searching for my friends, without directly sending them a friendship.
Want to look for them first, somtimes you don't now if it's the right one.
But you need to send them friendsrequest first, before you know that.
Thanksb:bye

still looking for a response to why the arc system was implemented in the first place. as far as feedback...
the layout is horrible. it seems to be more focused on advertising your other games than aiding in playing PWI. which btw is the ONLY game i would ever play on PWE due to the horrible customer service i have experienced over the years.
arc seems to make the memory leak (which has still never been fixed!!) worse and i am lagging much worse than before i was forced to install arc. there should be less lag as there are less people logging in due to either quitting or not being able to log in after maint.
it took me forever to figure out you have to almost log out to get blessings. if this is such a fancy new system why isnt everything just click a button?

feedback over all is a complete F- i see nothing better and everything worse after installing arc.

Annalyse - Heavens Tear wrote: »

4. I would really appreciate some way to actually shut down Arc once the game is running. What does it offer right now that would want me to keep it running in the background? NOTHING. If I want a blessing, I could start it up again easily enough. But if I can shut it down with task manager and the game still runs properly, then just give us a way to shut it down without all that nonsense. 99% of us don't want it running in the background and it serves no purpose doing so.

7. Finally, how about making Arc WORTH using? The only good thing about it right now is blessings, and that doesn't require it to be up and running constantly. Add a dragon point type program to replace the old one, add something like core connect where you can look up people, and anything else that would make this program actually desirable to run. Right now it is entirely unappealing and downright annoying.

In these two points you said Arc didn't offer anything useful. I think the built in browser is indeed a nice feature, whenever you wanna look something up on the internet or maybe get gold. A direct link to the PWI wiki page would be nice, though.
With the upcoming chat function (which I hope comes soon) you can actually talk with accounts which makes it easier to have conversations with people who log different chars on a regular basis.
This is not to weaken your points. It's just that I can slowly see the purpose for PWI-only players.

Though, I think this intergration was done too early. I'm also hoping for the upgraded DQ system. And I agree with the suggestion that the cross should actually close the program... I mean what's the point of the minimise button then? And I agree with the option to close Arc while playing, as well as making the start less long-winded.